Something went wrong with payment

[Fma394]

Every time I put in my information to purchase premium, it says something went wrong. I have the money in my account, so im not sure whats up. Thanks!

[Xenia]

Hey @Fma394,

Thanks for reaching out in the Community about this. No worries - we're here to help!

If you're having difficulties paying for Premium, we suggest checking out this support page for tips and tricks how to get your subscription started.

I'd also recommend trying an incognito or private window, preferably on a desktop device, when you enter your payment details again.

In case that doesn't work either, we suggest to get in touch with your payment provider or try a different payment method.

Hope this helps. Give us a shout if you have any other questions.