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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70424 Views

19 replies

94 likes

  • 70424 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134293 Views

69 replies

10 likes

Premium for Family
  • 134293 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

72828 Views

89 replies

4 likes

  • 72828 Views
  • 89 replies
  • 4 likes

Superuser Contribution Bezahlung Gutschein

hallo ihr Lieben.ich habe ein Problem mit der Bezahlung. Vorhin habe ich mir einen Gutschein für 10€ geholt und wollte diesen gerade einlösen. Aber warum auch immer wird er nicht angenommen. Kann mir bitte jemand helfen? Habe ich die 10€ jetzt umsons...

Visitor

hallo ihr Lieben. ich habe ein Problem mit der Bezahlung.  Vorhin habe ich mir einen Gutschein für 10€ geholt und wollte diesen gerade einlösen. Aber warum auch immer wird er nicht angenommen....

Petya

Community Legend

623 Views

2 replies

0 likes

  • 623 Views
  • 2 replies
  • 0 likes

Superuser Contribution Redeemable Giftcard Codes

PlanPremiumCountryGermany My Question or IssueHey there, I have a very specific issue at hand/request to make and if you guys were able to make something work for us, it would be immensely appreciated. Anyway, I read the community threads on how gift...

Casual Listener

Plan Premium Country Germany   My Question or Issue Hey there, I have a very specific issue at hand/request to make and if you guys were able to make something work for us, it would be imm...

Petya

Community Legend

875 Views

3 replies

0 likes

  • 875 Views
  • 3 replies
  • 0 likes

Superuser Contribution I was charged £10 but none of my Spotify accounts have a premium subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

780 Views

2 replies

0 likes

  • 780 Views
  • 2 replies
  • 0 likes

Superuser Contribution premium for family changed into free

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have premium for family and also paid for it this month (february 8th), but somehow we now...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We have...

Petya

Community Legend

838 Views

1 replies

0 likes

  • 838 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for premium, still on free.

PlanFree, but was buying premiumCountryIndiaDeviceMotorola G5S+Operating SystemAndroid Oreo My Question or IssueI was just buying Spotify Premium with the students' discount. The SheerID verification was complete and I proceeded to pay. I paid with a...

Casual Listener

Plan Free, but was buying premium Country India Device Motorola G5S+ Operating System Android Oreo   My Question or Issue I was just buying Spotify Premium with the students' disc...

Petya

Community Legend

1364 Views

2 replies

0 likes

  • 1364 Views
  • 2 replies
  • 0 likes

Solved!! Only single premium plan available in romania after 2 years

PlanPremium Family & Premium StudentCountryRomania My Question or IssueHello there!Community request 1 Community request 2 ...As you can see, there were multiple request for these premium plans going as far as almost 2 years ago. There were promises,...

Visitor

Plan Premium Family & Premium Student Country Romania   My Question or Issue Hello there! Community request 1  Community request 2  ... As you can see, there were multipl...

Maxim

Spotify Star

1006 Views

1 replies

0 likes

  • 1006 Views
  • 1 replies
  • 0 likes

Family Plan

PlanPremium -> FamilyCountryBelgium Good morning, I'm trying to join the family premium plan, and the system doesn't allow me to do it, the answer is that in this Country (Belgium) isn't allowed to pay thourgh credit card (VISA or Mastercard)... I'm ...

Visitor

Plan Premium -> Family Country Belgium   Good morning,   I'm trying to join the family premium plan, and the system doesn't allow me to do it, the answer is that in this Country (...

Maxim

Spotify Star

626 Views

1 replies

0 likes

  • 626 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Slovenia

So im waiting since 2016 to get spotify finally in slovenia but i guess they’re still sleeping on us. I wanna get premium already but i cant, because my credit card shows up as one from an unsported country. Im fed up with using tweaked apps on a dif...

Regular

So im waiting since 2016 to get spotify finally in slovenia but i guess they’re still sleeping on us. I wanna get premium already but i cant, because my credit card shows up as one from an unsported ...

Maxim

Spotify Star

2191 Views

1 replies

1 likes

  • 2191 Views
  • 1 replies
  • 1 likes

Solved!! Student Bundle Premium Spotify + No-Ad Hulu

My Question or IssueI don't currently subscribe to Spotify further than the free version. I currently pay a subscription cost to Hulu for their Ad-Free version, and know that there is a Student Spotify-Hulu bundle but that only includes the Hulu with...

Visitor

My Question or Issue I don't currently subscribe to Spotify further than the free version. I currently pay a subscription cost to Hulu for their Ad-Free version, and know that there is a Student Spo...

Billy-J

Spotify Star

4238 Views

1 replies

0 likes

  • 4238 Views
  • 1 replies
  • 0 likes

improper billing

PlanPremiumCountryBrazilDeviceRedmi 7System operationAndroid 9My question or problemThis morning, I received a message from my bank saying that Spotify Premium has been activated in my account. I have two accounts on Spotify, I signed in to both acco...

Casual Listener

  Plan Premium Country Brazil Device Redmi 7 System operation Android 9 My question or problem This morning, I received a message from my bank saying that Spotify Premium has been acti...

Emilia_8

Community Legend

827 Views

3 replies

0 likes

  • 827 Views
  • 3 replies
  • 0 likes

Premium bug?

PlanPremiumCountryMexicoDevice Samsung Galaxy S8+My Question or IssueI bought a 3 months Spotify premium card and already redeemed it, but now that I activate the offline mode it tells me that I only have 29 days left so that I have to connect to the...

Visitor

  Plan Premium Country Mexico Device  Samsung Galaxy S8+ My Question or Issue I bought a 3 months Spotify premium card and already redeemed it, but now that I activate the offline m...

Emilia_8

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution plano

nao tenho nenhum plano ainda, quatro amigos e eu queremos assinar um plano, qual o melhor plano para nos?

Visitor

nao tenho nenhum plano ainda, quatro amigos e eu queremos assinar um plano, qual o melhor plano para nos?

Katerina

Spotify Legend

1201 Views

2 replies

0 likes

plano
  • 1201 Views
  • 2 replies
  • 0 likes

Payment

My Question or Issuei didnt have a spotify account, and i got charged somehow....is there anyway i can get my money back or at least cancel the subscription? i dont know what email or anything the card is attached to that has a spotify.

Casual Listener

My Question or Issue i didnt have a spotify account, and i got charged somehow....is there anyway i can get my money back or at least cancel the subscription? i dont know what email or anything the ...

Emilia_8

Community Legend

788 Views

3 replies

0 likes

  • 788 Views
  • 3 replies
  • 0 likes

Superuser Contribution Currys will only provide one code yet I purchased two eligible items

I purchased two Sonos sound bars at Christmas as presents for family. The Sonos sound bar comes with six months free code so I naturally expected to receive two codes. I only received a single code and they are refusing to provide a second stating I ...

Casual Listener

I purchased two Sonos sound bars at Christmas as presents for family.  The Sonos sound bar comes with six months free code so I naturally expected to receive two codes.  I only received a s...

craigpenton

Casual Listener

1122 Views

5 replies

0 likes

  • 1122 Views
  • 5 replies
  • 0 likes

Solved!! Got e-mail on Feb 12,2020 for 3mo free with a Premium subscription but unable to activate

PlanFree/PremiumCountry France Samsung Note 9 + PC Android + Windows 10 My Question or IssueI got an e-mail on Feb 12, 2020 for a 3mo free trial for Premium, but when I try to subscribe, I only get 1mo free. I have never subscribed to Spotify Premium...

Casual Listener

Plan Free/Premium Country France   Samsung Note 9 + PC   Android + Windows 10   My Question or Issue I got an e-mail on Feb 12, 2020 for a 3mo free trial for Premium, but ...

duriezp

Casual Listener

957 Views

4 replies

0 likes

  • 957 Views
  • 4 replies
  • 0 likes

Premium subscription lost

Country: United Kingdom Hi,so my premium subscription has recently (in the last few days) reverted back to a free subscription without me changing anything. I should have two years of Spotify premium, ending 07/12/20 (December), which came free with ...

Casual Listener

Country: United Kingdom   Hi, so my premium subscription has recently (in the last few days) reverted back to a free subscription without me changing anything.   I should have ...

Emilia_8

Community Legend

528 Views

3 replies

0 likes

  • 528 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hulu not working with student premium

I have Spotify premium through the student discount and my Hulu is not working. When I click the “start watching” on Hulu under active services, it takes me to the Hulu screen asking me to sign up for $5.99/month. How can this be resolved???

Regular

I have Spotify premium through the student discount and my Hulu is not working. When I click the “start watching” on Hulu under active services, it takes me to the Hulu screen asking me to sign up fo...

Katerina

Spotify Legend

1339 Views

8 replies

0 likes

  • 1339 Views
  • 8 replies
  • 0 likes

Superuser Contribution non existiong offer

PlanFree My Question or IssueWhy am I in the Spotify app offered (pestered) premium account try for free for three months, when no such offer is availible clicking on the banner? If I am not eligible for the offer, don't offer it to me!!! Whatever ha...

Casual Listener

  Plan Free   My Question or Issue Why am I in the Spotify app offered (pestered) premium account try for free for three months, when no such offer is availible clicking on the banner?...

Katerina

Spotify Legend

869 Views

6 replies

0 likes

  • 869 Views
  • 6 replies
  • 0 likes

Got charge after cancel my subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have canceled my previous subscriptions in iphone (itunes) then upgrade it into premium fa...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Emilia_8

Community Legend

546 Views

2 replies

0 likes

Subscription
  • 546 Views
  • 2 replies
  • 0 likes

Solved!! Can I Switch to Family Premium and Keep Hulu?

PlanPremiumCountryU.S.A.My Question or IssueCurrently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch to family plan and keep hulu or is it just not possible?

Visitor

Plan Premium Country U.S.A. My Question or Issue Currently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch to ...

引きこもり

Roadie

17433 Views

1 replies

0 likes

Family Hulu
Family Plan
Hulu
Hulu Family
Premium
Switch
  • 17433 Views
  • 1 replies
  • 0 likes