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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128506 Views

69 replies

9 likes

Premium for Family
  • 128506 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

56476 Views

87 replies

4 likes

  • 56476 Views
  • 87 replies
  • 4 likes

Redeem Google Home Mini

PlanPremiumCountryUSDeviceXbox, DesktopOperating SystemWindows 10 My Question or IssueHi,I just purchased a Premium subscription from my console. How do I redeem my Google Home mini offer? I don't see anything that would suggest that I qualify for it...

Casual Listener

Plan Premium Country US Device Xbox, Desktop Operating System Windows 10   My Question or Issue Hi, I just purchased a Premium subscription from my console. How do I redeem my Google ...

Billy-J

Spotify Star

1703 Views

3 replies

0 likes

  • 1703 Views
  • 3 replies
  • 0 likes

Solved!! el codigo de la tarjeta de regalo no funciona, marca error

Compre dos tarjetas de suscripcion y ninguna funciona, eh intentado lo de 0 o ''O'' pero aun asi siguen sin funcionar, fui a hablar con el sujeto de el seven eleven pero ya esta activada y no funciona, sali y volvi a iniciar en sesion pero no hay nin...

Casual Listener

Compre dos tarjetas de suscripcion y ninguna funciona, eh intentado lo de 0 o ''O'' pero aun asi siguen sin funcionar, fui a hablar con el sujeto de el seven eleven pero ya esta activada y no funcion...

osornios

Spotify Star

1709 Views

3 replies

1 likes

  • 1709 Views
  • 3 replies
  • 1 likes

Superuser Contribution Did not get promotional code for google home mini

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, MacBook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI did not receive promotional code for claiming the google home mini for premium users. I got...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, MacBook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I did n...

Peter

Spotify Legend

702 Views

3 replies

2 likes

  • 702 Views
  • 3 replies
  • 2 likes

cancelling my premium account

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI thinking about switching back to free account. My question is, what happens to all the songs and...

Visitor

Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I thinking a...

Billy-J

Spotify Star

711 Views

1 replies

0 likes

  • 711 Views
  • 1 replies
  • 0 likes

Podcast paid?

I wanted to upload podcasts on Spotify, but internet says they will not get paid. Is that correct?

Casual Listener

I wanted to upload podcasts on Spotify, but internet says they will not get paid. Is that correct?

OneByBoo

Roadie

1042 Views

3 replies

0 likes

  • 1042 Views
  • 3 replies
  • 0 likes

Solved!! Can I Play Music 24-7?

Upgrading to PremiumUSA DeviceiPad Gen 6Operating SystemCurrent Is there a way to play a playlist 24 hours a day 7 days a week for background music? Thank you.

Visitor

Upgrading to Premium USA   Device iPad Gen 6 Operating System Current   Is there a way to play a playlist 24 hours a day 7 days a week for background music?   Thank you.

osornios

Spotify Star

4633 Views

3 replies

0 likes

  • 4633 Views
  • 3 replies
  • 0 likes

Solved!! Definition of a month

For things such as the 3 month premium trial and just general pay monthly plans, what is the definition of a month? is it from date to date between months? 30 days? 31 days? 4 weeks? Thanks

Visitor

For things such as the 3 month premium trial and just general pay monthly plans, what is the definition of a month? is it from date to date between months? 30 days? 31 days? 4 weeks?   Thanks

KossB

Roadie

1227 Views

1 replies

0 likes

  • 1227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding existing premium user to new family premium account

A search on this subject turns up many similar questions but no helpful answers, so I'm asking again. If I begin a Family Premium account, can I add my son who is an existing Premium subscriber without affecting his playlists and etc? Replies in the ...

Regular

A search on this subject turns up many similar questions but no helpful answers, so I'm asking again. If I begin a Family Premium account, can I add my son who is an existing Premium subscriber witho...

Stgparis

Regular

1156 Views

9 replies

0 likes

  • 1156 Views
  • 9 replies
  • 0 likes

Superuser Contribution Google Home Mini

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 8, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI live in the US and I got my email 2 days ago about getting a free Google Home Mini. When I do ...

Casual Listener

Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 8, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I live in the U...

Peter

Spotify Legend

930 Views

6 replies

1 likes

  • 930 Views
  • 6 replies
  • 1 likes

Solved!! Google Home Mini Promo Website Issues

PlanPremium FamilyCountryUSADeviceMacbook Pro mid 2015Operating SystemmacOS Mojave My Question or IssueI seem to be having issues redeeming my google home mini from the email link. I've tried multiple times to follow the steps once I've reached the w...

Casual Listener

Plan Premium Family Country USA Device Macbook Pro mid 2015 Operating System macOS Mojave   My Question or Issue I seem to be having issues redeeming my google home mini from the email...

Billy-J

Spotify Star

526 Views

3 replies

0 likes

  • 526 Views
  • 3 replies
  • 0 likes

[All Platforms][Playlists] Suggested songs are added to my playlists even though I'm premium.

I'm a premium member, but like on free plans Spotify "suggestions" are added to my playlist during playback. It's annoying and frustrating. To make it worse there's no way to "dislike" them in the app to make them go away. I'm constantly having to fo...

Casual Listener

I'm a premium member, but like on free plans Spotify "suggestions" are added to my playlist during playback. It's annoying and frustrating. To make it worse there's no way to "dislike" them in the ap...

osornios

Spotify Star

484 Views

1 replies

0 likes

All Platforms
Playlists
  • 484 Views
  • 1 replies
  • 0 likes

Canada USA premium plan

Hi, I'm a premium user. But my stepfather is still only using free account. He lives in Canada and goes in Florida on winter. He notices that when he is in Florida his Spotify stops after few minutes. Before he gets premium he wants to make sure that...

Newbie

Hi, I'm a premium user. But my stepfather is still only using free account. He lives in Canada and goes in Florida on winter. He notices that when he is in Florida his Spotify stops after few minutes...

OneByBoo

Roadie

1861 Views

1 replies

0 likes

  • 1861 Views
  • 1 replies
  • 0 likes

advertisment with premium

PlanPremiumCountrySweden My Question or IssueI have a premium subsciption. I continously get advertisments about bands, albums and spotify premium family. I can't see any way of turning those advertisments off. Any chance anyone found a way? Or is it...

Roadie

Plan Premium Country Sweden   My Question or Issue I have a premium subsciption. I continously get advertisments about bands, albums and spotify premium family. I can't see any way of turn...

Billy-J

Spotify Star

949 Views

3 replies

0 likes

  • 949 Views
  • 3 replies
  • 0 likes

Premium Duo Invite Link Not Working

Every time I share the link it opens with, a page that says "Link not working try again" How can I solve this. Thanks

Visitor

Every time I share the link it opens with, a page that says "Link not working try again"   How can I solve this.   Thanks

Emilia_8

Community Legend

1235 Views

1 replies

0 likes

  • 1235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where online to get a spotify gift card for Bulgaria?

I am looking for a way to buy a spotify gift card which will be valid for an account in Bulgaria. As I am not physically there, I am looking for a way to buy it online. Anyone know how? I have a spotify account but registered in a different country.

Casual Listener

I am looking for a way to buy a spotify gift card which will be valid for an account in Bulgaria. As I am not physically there, I am looking for a way to buy it online. Anyone know how? I have a spot...

OneByBoo

Roadie

3103 Views

3 replies

0 likes

  • 3103 Views
  • 3 replies
  • 0 likes

Didn't receive my premium but i paid for it.

Hi, I recently started a subscribtion and it said i will get 3 month's free but after i made the one cent payment for verification and got the verification email that said my payment was succesfull, I looked online on my account and it's saying that ...

Casual Listener

Hi,  I recently started a subscribtion and it said i will get 3 month's free but after i made the one cent payment for verification and got the verification email that said my payment was succe...

Emilia_8

Community Legend

1189 Views

3 replies

0 likes

  • 1189 Views
  • 3 replies
  • 0 likes

Google Home Mini Promo

I received my promo email for my free google home mini. I followed all of the steps to link my account and even reached the check out page. At this point, it showed correctly as $0. I realized I chose the wrong color and hit the back button on my pho...

Casual Listener

I received my promo email for my free google home mini.  I followed all of the steps to link my account and even reached the check out page. At this point, it showed correctly as $0. I real...

Billy-J

Spotify Star

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 6 month free trial not eligible? Xbox game pass

PlanFree/ trying to get PremiumCountryUnited StatesDevice(PC)Operating System(Windows 10,etc.) My Question or IssueJust got the email about the 6 month free trial from Xbox Game Pass but when I try to redeem it I get "It looks like you’re not eligibl...

Casual Listener

Plan Free/ trying to get Premium Country United States Device (PC) Operating System (Windows 10,etc.)   My Question or Issue Just got the email about the 6 month free trial from Xbox G...

BouncingBop

Visitor

19443 Views

11 replies

4 likes

  • 19443 Views
  • 11 replies
  • 4 likes

[SOLVED] Redeem success but got failed payment couple days later

PlanShould be PremiumCountryIndonesiaDevice(PC, Asus Max Pro M1)Operating System(Linux Ubuntu 18.04, Android 8.1.0)My Question or IssueI redeem code i bought using TokoPedia for 3 month premium and it finished successfully, and my premium subscriptio...

Casual Listener

Plan Should be Premium Country Indonesia Device (PC, Asus Max Pro M1) Operating System (Linux Ubuntu 18.04, Android 8.1.0) My Question or Issue I redeem code i bought using TokoPedia fo...

rudilee

Casual Listener

751 Views

1 replies

0 likes

  • 751 Views
  • 1 replies
  • 0 likes

subscribed, but not renewing subscription.

Planstudent premimumCountryIndiaDeviceRedmi note 5Operating SystemAndroid 8.1 My Question or IssueI am a student premium subscription member. My subscription expired today. I renewed it immediately. My money got debited yet it has not renewed. I trie...

Casual Listener

Plan student premimum Country India Device Redmi note 5 Operating System Android 8.1   My Question or Issue I am a student premium subscription member. My subscription expire...

Billy-J

Spotify Star

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes