Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 114454 Views
- 72 replies
- 9 likes
- 114454 Views
- 72 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13827 Views
- 27 replies
- 2 likes
- 13827 Views
- 27 replies
- 2 likes
Double monthly paiement
PlanPremiumCountryCanada DeviceiPhone XOperating SystemiOS 10 My Question or IssueSince the day my premium account expirered, I tried to renew it and since that day it as been charging me twice monthly for one account. My two account numbers are P0C7...
- Plan Premium Country Canada Device iPhone X Operating System iOS 10 My Question or Issue Since the day my premium account expirered, I tried to renew it and since that day it a...
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- Community Legend
- 219 Views
- 1 replies
- 0 likes
- 219 Views
- 1 replies
- 0 likes
Two accounts?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am charged for two accounts. I can only access one of them. Have can I find and disable the...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am ch...
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- Community Legend
- 286 Views
- 1 replies
- 0 likes
- 286 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Double charged for Premium & Family since subscribed to Family
Plan Premium for Family CountryCzech Republic Device Lenovo P70 Operating System Android 5.1 My Question or Issue Hi Team, I have just discovered that since activating Premium for Family on April 14, I have been double charged twice (April, May), ie....
- Plan Premium for Family Country Czech Republic Device Lenovo P70 Operating System Android 5.1 My Question or Issue Hi Team, I have just discovered that since activating Pr...
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- Visitor
- 1560 Views
- 13 replies
- 0 likes
- 1560 Views
- 13 replies
- 0 likes
Hulu with Spotify Premium
PlanPremiumUSA My Question or Issue I have had the Hulu Spotify subscription for over a year, 4/12/2018 activation date. Today, I had to unlink my Hulu account and recreate a new account, because someone had gained access to my account, and a device ...
- Plan Premium USA My Question or Issue I have had the Hulu Spotify subscription for over a year, 4/12/2018 activation date. Today, I had to unlink my Hulu account and recreat...
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- Community Legend
- 686 Views
- 1 replies
- 0 likes
- 686 Views
- 1 replies
- 0 likes
charged 6 times for one month!!
When paying for this month's subscription I was charged 6 times the same amount! That's insane. What can I do to fix this issue? I am not logging through facebook and everything is working fine on my paypal account. please help! Thanks
- When paying for this month's subscription I was charged 6 times the same amount! That's insane. What can I do to fix this issue? I am not logging through facebook and everything is working fine on my...
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- Spotify Star
- 307 Views
- 1 replies
- 0 likes
- 307 Views
- 1 replies
- 0 likes
Unable to re-verify student status
PlanPremiumCountryUSA My Question or IssueI was on a student account for the last year and am unable to verify that I am still a student. Can someone please help me understand how I can reverify? When i try to through spotify it says it is unable to ...
- Plan Premium Country USA My Question or Issue I was on a student account for the last year and am unable to verify that I am still a student. Can someone please help me understan...
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- Community Legend
- 267 Views
- 1 replies
- 0 likes
- 267 Views
- 1 replies
- 0 likes
Paid for subscription but not Getting premium!
HiI paid for 1 year premium subscription last night. it was okay until today that it shows im not premium anymore.I even got screenshot after paying.I don't know what to do?Here is my receipt number :Receipt 1170842449042107-1-1i hope that somebody c...
- Hi I paid for 1 year premium subscription last night. it was okay until today that it shows im not premium anymore. I even got screenshot after paying.I don't know what to do? Here is my rece...
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- Spotify Star
- 339 Views
- 1 replies
- 0 likes
- 339 Views
- 1 replies
- 0 likes
URGE. Duda respecto a tarjeta de pago.
Buenos dias, necesito vuestra ayuda. Resulta que era menor y una amiga me dejo meter su tarjeta de credito para pagarme spotify premium, y yo se lo pagaba en efectivo. Pero ahora que ya soy mayor de edad, ya tengo mi propia cuenta pero sin dinero. Mi...
- Buenos dias, necesito vuestra ayuda. Resulta que era menor y una amiga me dejo meter su tarjeta de credito para pagarme spotify premium, y yo se lo pagaba en efectivo. Pero ahora que ya soy mayor de ...
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- Community Legend
- 241 Views
- 1 replies
- 0 likes
- 241 Views
- 1 replies
- 0 likes
Problemas actualizando mi metodo de pago
Actualmente tuve un problema con mi tarjeta de credito por la entidad bancaria y no pude renovar mi suscripcion, ya arreglaron ese inconveniente pero quisiera seguir con el mismo medio de pago pero me lo rechaza por que es el mismo, que puedo hacer?
- Actualmente tuve un problema con mi tarjeta de credito por la entidad bancaria y no pude renovar mi suscripcion, ya arreglaron ese inconveniente pero quisiera seguir con el mismo medio de pago pero m...
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- Community Legend
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Premium without free trial
Hi, I would like to have a premium subscription, but can't activate it, because with the same card I already had a free trial in the past.There is no any possibility to start a payment, only with trial - but I can't have it, because I already had it....
- Hi, I would like to have a premium subscription, but can't activate it, because with the same card I already had a free trial in the past. There is no any possibility to start a payment, only...
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- Community Legend
- 1038 Views
- 1 replies
- 0 likes
- 1038 Views
- 1 replies
- 0 likes
Renewal for student subscription
PlanPremiumCountrySingaporeDeviceRedmi Note 5Operating SystemAndroid 8.1.0 (Oreo) My Question or IssueI actually was on student subscription and thought the subscription would auto last all the way until my student duration end which is in 2 years, u...
- Plan Premium Country Singapore Device Redmi Note 5 Operating System Android 8.1.0 (Oreo) My Question or Issue I actually was on student subscription and thought the subscription woul...
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- Community Legend
- 482 Views
- 1 replies
- 0 likes
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StudentSubscription
- 482 Views
- 1 replies
- 0 likes
Payment Problem
Hi There Currently on a Spotify Free account, cancelled Premium a while ago due to some financial stuff I was going through. I believe that my account may be locked out of starting the subscription again due to failed payments trying to go through. I...
- Hi There Currently on a Spotify Free account, cancelled Premium a while ago due to some financial stuff I was going through. I believe that my account may be locked out of starting ...
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- Gig Goer
- 547 Views
- 2 replies
- 0 likes
- 547 Views
- 2 replies
- 0 likes
Spotify Premium Payment Failure: Update your payment details today
That account is legitime?
- That account is legitime?
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- Spotify Star
- 418 Views
- 1 replies
- 0 likes
- 418 Views
- 1 replies
- 0 likes
Is there a problem payment medhod
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 903 Views
- 6 replies
- 0 likes
- 903 Views
- 6 replies
- 0 likes
Solved!! Extend free trial
PlanPremiumCountryCanadaDeviceiPhone XS MaxOperating SystemiOS 12.4 My Question or IssueI signed up for a 1-month free trial of Spotify Premium on August 13. I would like to request a two month extension of the free trial, since (according to a numbe...
- Plan Premium Country Canada Device iPhone XS Max Operating System iOS 12.4 My Question or Issue I signed up for a 1-month free trial of Spotify Premium on August 13. I would li...
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- Casual Listener
- 1779 Views
- 2 replies
- 0 likes
- 1779 Views
- 2 replies
- 0 likes
Duo change automatically to standard account
Hi,A month ago I subscribed to a duo plan, but after the first month free Spotify has charged me the standard rate and my partner lost access, what to do? PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iO...
- Hi, A month ago I subscribed to a duo plan, but after the first month free Spotify has charged me the standard rate and my partner lost access, what to do? Plan Premium Country Dev...
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- Community Legend
- 543 Views
- 1 replies
- 0 likes
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DuoPremium
- 543 Views
- 1 replies
- 0 likes
I can't use my Spotify Premium gift card and it doesn't even work
I can't use my Spotify Premium gift card and it doesn't even work
- I can't use my Spotify Premium gift card and it doesn't even work
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- Community Legend
- 600 Views
- 1 replies
- 0 likes
- 600 Views
- 1 replies
- 0 likes
Help with subscription
PlanPremiumCountryczech Device(iPhone 6sOperating SystemiOS 12 My Question or Issuei payed a premium and it payed 8€ is that normal
- Plan Premium Country czech Device (iPhone 6s Operating System iOS 12 My Question or Issue i payed a premium and it payed 8€ is that normal
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- Community Legend
- 381 Views
- 3 replies
- 0 likes
- 381 Views
- 3 replies
- 0 likes
Signup not working
Signup page keeps reloading. Tried 3 diff browsers...Took me forever to get here to post this.Somebody fix it please...
- Signup page keeps reloading. Tried 3 diff browsers... Took me forever to get here to post this. Somebody fix it please...
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- Newbie
- 1148 Views
- 8 replies
- 0 likes
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Social & Random
- 1148 Views
- 8 replies
- 0 likes
Can't change payment method
PlanFamily PremiumCountryPortugalMy Question or IssueI want to change my payment method. I followed the FAQ's guide, but I can't find the option to update my payment method under Subscription. (see imgs attached)
- Plan Family Premium Country Portugal My Question or Issue I want to change my payment method. I followed the FAQ's guide, but I can't find the option to update my payment method under Subscripti...
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- Spotify Star
- 684 Views
- 1 replies
- 0 likes
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change paymentDebit Card
- 684 Views
- 1 replies
- 0 likes