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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

194810 Views

123 replies

12 likes

  • 194810 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22172 Views

28 replies

4 likes

  • 22172 Views
  • 28 replies
  • 4 likes

Credit card expiration date passed and missed payment

PlanPremium Family My Question or IssueHi, so I'm the admin of our Premium Family plan. Recently i saw the pop-up message "Your last payment didn't work" on the iOS app. I suspected it's because i forgot to update the expiration date of my credit car...

Visitor

Plan Premium Family   My Question or Issue Hi, so I'm the admin of our Premium Family plan. Recently i saw the pop-up message "Your last payment didn't work" on the iOS app. I suspected it's...

OneByBoo

Roadie

2201 Views

1 replies

0 likes

  • 2201 Views
  • 1 replies
  • 0 likes

Can't subscribe to premium

Hey guys, when I try subscribe to a family premium account I get a window where it says that I'm getting 3 Months for free. I already used my free 3 months a while ago, so logically I get a error message after the PayPal checkout. However when I clic...

Casual Listener

Hey guys,   when I try subscribe to a family premium account I get a window where it says that I'm getting 3 Months for free. I already used my free 3 months a while ago, so logically I get a ...

OneByBoo

Roadie

2897 Views

3 replies

0 likes

  • 2897 Views
  • 3 replies
  • 0 likes

Solved!! Is free Google mini offer still available?

Hello all, My wife has a premium account, and I thought I read somewhere that existing users can claim the free mini if they've never gotten one, does that mean that my wife technically should be able to do that? If so, how? If it's only for new user...

Newbie

Hello all,    My wife has a premium account, and I thought I read somewhere that existing users can claim the free mini if they've never gotten one, does that mean that my wife technicall...

Billy-J

Spotify Star

914 Views

1 replies

0 likes

Google Mini
  • 914 Views
  • 1 replies
  • 0 likes

Gift card bought from 7-Eleven is not working

PlanFreeCountryMalaysia Device(iPhone X) Operating System(iOS 13) My Question or Issue Hi, I bought the spotify gift card from 7 eleven, but it doesn't work and shows an error with message "Something went wrong. Try again, or get help." Check with 7-...

Casual Listener

Plan Free Country Malaysia   Device (iPhone X)   Operating System (iOS 13)   My Question or Issue   Hi,   I bought the spotify gift card from 7 eleven, but it ...

Billy-J

Spotify Star

2971 Views

5 replies

0 likes

  • 2971 Views
  • 5 replies
  • 0 likes

Something went wrong. Try again or get help.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to take Spotify Premium Family 3 months trial. But after entering the OTP I am re...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am tr...

Billy-J

Spotify Star

1341 Views

3 replies

0 likes

  • 1341 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Discount Already Redeemed

When I try to update my payment plan to student it says my offer has already been redeemed despite not letting me use the offer

Visitor

When I try to update my payment plan to student it says my offer has already been redeemed despite not letting me use the offer

Guido

Spotify Legend

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family utan testperiod

Jag vill skaffa Premium Family men eftersom jag (tydligen) redan använt en testperiod så säger den att jag inte kan använda den igen, vilket är ok. Men vart hittar jag abonnemang UTAN testperioder?

Visitor

 Jag vill skaffa Premium Family men eftersom jag (tydligen) redan använt en testperiod så säger den att jag inte kan använda den igen, vilket är ok. Men vart hittar jag abonnemang UTAN testperio...

Guido

Spotify Legend

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hulu cancelled after payment details updated 01/04/2020

PlanPremiumCountryUSA My Question or IssueI was notified by Spotify yesterday (01/03/2020) that my payment was unable to be processed. My billing date is the 3rd of the month. My bank account had been over drafted due to a billing mistake by my insur...

Casual Listener

Plan Premium Country USA   My Question or Issue I was notified by Spotify yesterday (01/03/2020) that my payment was unable to be processed. My billing date is the 3rd of the month. My ban...

Peter

Spotify Legend

4202 Views

8 replies

2 likes

  • 4202 Views
  • 8 replies
  • 2 likes

[All Platforms][Subscription] Canceling 6 month trail early - will it continue?

I have a 6 month premium trail. If i cancel early (revert to free account), will the trial continue for the remainder of the months? Thanks!

Visitor

I have a 6 month premium trail. If i cancel early (revert to free account), will the trial continue for the remainder of the months? Thanks!  

Billy-J

Spotify Star

635 Views

1 replies

0 likes

All Platforms
Subscription
  • 635 Views
  • 1 replies
  • 0 likes

Hulu cancelled when I updated payment for Spotify

Plan - PremiumCountry - USA Device - Macbook Pro 2014 I was sent an email from Spotify that I needed to update my payment information. OK, no problem - I did. Later that day I went to Hulu, and instead of hooking me up to another series about aliens,...

Casual Listener

Plan - Premium Country - USA   Device - Macbook Pro 2014   I was sent an email from Spotify that I needed to update my payment information. OK, no problem - I did. Later that day I wen...

Billy-J

Spotify Star

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Solved!! Google Home Mini For Students Promo Code Not Sent/Working?

PlanStudent Premium PlanCountryUnited States My Question or IssueHello, all, hopefully you can help me out. I'm having some issues in getting the free Google Home Mini available to Student Premium accounts, namely that I never received a discount cod...

Casual Listener

Plan Student Premium Plan Country United States     My Question or Issue Hello, all, hopefully you can help me out.   I'm having some issues in getting the free Google Home Mi...

mosohodPeti

Composer

925 Views

3 replies

2 likes

  • 925 Views
  • 3 replies
  • 2 likes

Superuser Contribution iade talebi

PlanPremiumCountryTürkiyeDevice(iPhone 7 Plus)Operating System(iOS 12, Windows 10,etc.) My Question or Issue spotify aile hesabına geçiş yapacağım için aşağıda belirttiğim makbuz bilgilerime istinaden spotify aboneliğim için kredi kartımdan çekilen t...

Visitor

  Plan Premium Country Türkiye Device (iPhone 7 Plus) Operating System (iOS 12, Windows 10,etc.)   My Question or Issue   spotify aile hesabına geçiş yapacağım için ...

Petya

Community Legend

1121 Views

2 replies

0 likes

fatura
iade
kredi kartı
  • 1121 Views
  • 2 replies
  • 0 likes

Superuser Contribution Promo Code Google Home Mini

I recently signed up for the GHM promo and was told to wait for an email letting me know my Google Home Mini was available. I received the email and linked my Google Account and it took me to the store. It told me the discount will be applied at chec...

Casual Listener

I recently signed up for the GHM promo and was told to wait for an email letting me know my Google Home Mini was available. I received the email and linked my Google Account and it took me to the sto...

Peter

Spotify Legend

4828 Views

11 replies

1 likes

ghm
google
Google Home Mini
promo
  • 4828 Views
  • 11 replies
  • 1 likes

Superuser Contribution How do i claim my Google mini?[US customer]

PlanPremiumCountryUS DeviceMac/IphoneOperating SystemMac My Question or IssueHey guys, I just signed up for an account with Spotify Premium and i am trying to claim my Google mini. Can someone please help me out here? When i try linking my Google and...

Casual Listener

Plan Premium Country US   Device Mac/Iphone Operating System Mac   My Question or Issue Hey guys,   I just signed up for an account with Spotify Premium and i am trying to...

Peter

Spotify Legend

1075 Views

7 replies

0 likes

  • 1075 Views
  • 7 replies
  • 0 likes

spotify is attempting payment before monthly payment expires

Spoiler (Highlight to read) None of the below information is required.PlanPremiumCountryPhilippinesDeviceOppoOperating SystemAndroid My Question or IssueI have just paid last December 21, 2019 for monthly premium plan, but as early as December 30, 20...

Casual Listener

  None of the below information is required. Plan Premium Country Philippines Device Oppo Operating System Android   My Question or Issue I have just paid last December 21, 2019...

Billy-J

Spotify Star

983 Views

4 replies

0 likes

  • 983 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Switched from private premium to family account - can i get a refund for the private premium?

Plan: PremiumCountry: Switzerland My Question or IssueHi, I recently switched from a premium account to a family account. The switch happend on the 25th of May, so on the same day that I got billed for the next month. Would it be possible to get this...

Casual Listener

Plan: Premium Country: Switzerland    My Question or Issue Hi, I recently switched from a premium account to a family account. The switch happend on the 25th of May, so on the same day ...

Petya

Community Legend

1122 Views

7 replies

0 likes

  • 1122 Views
  • 7 replies
  • 0 likes

Superuser Contribution I cannot sign up for Premium because I have already used my 3m free trial - no other options!!

Hi. I am trying to sign up for Premium Family. Every time I try it says I have already used my 3m trial. This is true but it does not give me an option to sign up without using said trial. How can I sign up? PlanFree/PremiumCountry Device(iPhone 8, S...

Casual Listener

Hi. I am trying to sign up for Premium Family. Every time I try it says I have already used my 3m trial. This is true but it does not give me an option to sign up without using said trial. How can I ...

Peter

Spotify Legend

937 Views

6 replies

0 likes

  • 937 Views
  • 6 replies
  • 0 likes

Superuser Contribution Mobile Payment

The payment won't go through even though I have enough balance. PlanFree/PremiumCountryPhilippinesDeviceAsus M1 ProOperating SystemAndriod 9 My Question or Issue

Casual Listener

The payment won't go through even though I have enough balance.   Plan Free/Premium Country Philippines Device Asus M1 Pro Operating System Andriod 9   My Question or Issue &nbs...

Petya

Community Legend

411 Views

2 replies

0 likes

  • 411 Views
  • 2 replies
  • 0 likes

Superuser Contribution First National Bank (South Africa) cards does not get accepted

PlanPremiumCountrySouth AfricaMy Question or IssueI recently got a new bank card and I tried to update my premium account with my new card details. Unfortunately, it does not seem to get accepted and this is not the first time it has happened. A lot ...

Casual Listener

Plan Premium Country South Africa My Question or Issue I recently got a new bank card and I tried to update my premium account with my new card details. Unfortunately, it does not seem to get ac...

Peter

Spotify Legend

870 Views

1 replies

0 likes

  • 870 Views
  • 1 replies
  • 0 likes