Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53825 Views
  • 34 replies
  • 3 likes
  • 53825 Views
  • 34 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6887 Views
  • 23 replies
  • 2 likes
  • 6887 Views
  • 23 replies
  • 2 likes

Claiming google home mini offer - Canada

PlanRegular PremiumCountryCanada Device(iPhone 6, iPhone Operating System(iOS) My Question or IssueHello there, I’m having a trouble redeeming this offer. Every time I click on https://www.spotify.com/ca-en/googlehome/redeem/ to redeem I get a messag...

  • Casual Listener
  • Plan Regular Premium Country Canada   Device (iPhone 6, iPhone 😎 Operating System (iOS)   My Question or Issue Hello there, I’m having a trouble redeeming this offer. Every time ...
  • Sunnyhsiennihsu
  • Casual Listener
  • 2248 Views
  • 8 replies
  • 4 likes
  • 2248 Views
  • 8 replies
  • 4 likes

Where do i go to redeem my free Google home mini for Canadian accounts?

I am a premium member of spotify and I am having an issue trying to find the section to redeem my free google home mini. I live in Canada, and I heard that the promo doesn't end till May 9th. Anytime i try and search it and try and find the page for ...

  • Newbie
  • I am a premium member of spotify and I am having an issue trying to find the section to redeem my free google home mini. I live in Canada, and I heard that the promo doesn't end till May 9th. Anytime...
  • Jᴀᴄᴋ
  • Roadie
  • 422 Views
  • 1 replies
  • 1 likes
  • All Platforms
    Other
  • 422 Views
  • 1 replies
  • 1 likes

abt my premium subscription

PlanPremiumCountryIndiaDeviceOneplus6Operating System Android Oreo My Question or Issuei hve subscribed to 1 year premium plan but still not able to use it and it shows im a free user in my account detail

  • Newbie
  • Plan Premium Country India Device Oneplus6 Operating System Android Oreo   My Question or Issue i hve subscribed to 1 year premium plan but still not able to use it and it sho...
  • Jᴀᴄᴋ
  • Roadie
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Payment request - ASAP please.

I would like to pay for my spotify please. I have family matter to deal with, I need to pay asap, please.

  • Casual Listener
  • I would like to pay for my spotify please. I have family matter to deal with, I need to pay asap, please.
  • Jᴀᴄᴋ
  • Roadie
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Payment refund

I paid for premium with my debit card, got charged but did not get the subscription.I paid for it later with UPI. How do i get refund for my first transaction?

  • Newbie
  • I paid for premium with my debit card, got charged but did not get the subscription. I paid for it later with UPI. How do i get refund for my first transaction?
  • Bittencourt
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! cobroextra

Plan: Premium FamilyCountry: ArgentinaMy Question or Issue:Hola disculpen que hable en castellano. Estoy suscripta hace mucho en spotify, el mes pasado (marzo) me cambie al spotify family. El pago a hacer me llego el 28/03 y me cobraron los 150 pesos...

  • Casual Listener
  • Plan: Premium Family Country: Argentina My Question or Issue: Hola disculpen que hable en castellano. Estoy suscripta hace mucho en spotify, el mes pasado (marzo) me cambie al spotify family...
  • Bittencourt
  • Spotify Star
  • 587 Views
  • 3 replies
  • 0 likes
  • extra charge
  • 587 Views
  • 3 replies
  • 0 likes

Different billing account family account

PlanPremium FamilyCountryThe NetherlandsDeviceallOperating Systemall My Question or IssueHi. So I just started a family account with my boyfriend. Before the family account I had premium which I paid with from my own bank account. I updated the famil...

  • Newbie
  • Plan Premium Family Country The Netherlands Device all Operating System all   My Question or Issue Hi. So I just started a family account with my boyfriend. Before the family account...
  • Bittencourt
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • bank account
    paying methods
  • 338 Views
  • 1 replies
  • 0 likes

Charged for Subscription that I don't have

Hi, I received a text message at 2.11am this morning, saying "Thank you for your subscription of £9.99 for Spotify Premium from Spotify" etc, this charge has come off my payg O2 balance. I have never signed upto Spotify premium, have also checked my ...

  • Casual Listener
  • Hi, I received a text message at 2.11am this morning, saying "Thank you for your subscription of £9.99 for Spotify Premium from Spotify" etc, this charge has come off my payg O2 balance. I have never...
  • Robert_W
  • Community Legend
  • 322 Views
  • 3 replies
  • 0 likes
  • 322 Views
  • 3 replies
  • 0 likes

Paying twice

I'm paying for my spotify twice, but I've ever only bought one subscription. What can I do?

  • Newbie
  • I'm paying for my spotify twice, but I've ever only bought one subscription. What can I do?
  • Bittencourt
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Cant accept family premium invite

i have an invite to join a family plan but everytime i click it it just goes to the subscription page and tells me to "stay premium" but if i choose that itll just make me have my own family plan. Idk what else to do and this is really annoying pls h...

  • Casual Listener
  • i have an invite to join a family plan but everytime i click it it just goes to the subscription page and tells me to "stay premium" but if i choose that itll just make me have my own family plan. Id...
  • Billy-J
  • Spotify Star
  • 513 Views
  • 5 replies
  • 0 likes
  • 513 Views
  • 5 replies
  • 0 likes

Solved!! je paie 9,99 eur par mois, mais je n'ai pas d'abonnement premium...

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 449 Views
  • 3 replies
  • 0 likes
  • 449 Views
  • 3 replies
  • 0 likes

Superuser Contribution Regular Premium Account WITHOUT HULU is not available

Spotify has seriously fouled up their entire subscription system in the USA with the rollout of the Hulu promotion.It appears to be impossible at this moment to sign up for a new Premium account without Hulu, or to upgrade a free to account to Premiu...

  • Roadie
  • Spotify has seriously fouled up their entire subscription system in the USA with the rollout of the Hulu promotion. It appears to be impossible at this moment to sign up for a new Premium account wi...
  • Peter
  • Spotify Legend
  • 990 Views
  • 3 replies
  • 0 likes
  • 990 Views
  • 3 replies
  • 0 likes

Solved!! Cancelled account but still being billed

There has been a small misunderstanding which I don’t immediately know the answer to, hope you can help. i have payed a premium account for 3 months for a friend of mine. I gave this to him as a present. It got billed through mypaypal as is my own pr...

  • Regular
  • There has been a small misunderstanding which I don’t immediately know the answer to, hope you can help.   i have payed a premium account for 3 months for a friend of mine. I gave this to him ...
  • Luan
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Unable to use spotify premium offer for samsung s10+

PlanFreeCountryUSDeviceS10+Operating SystemAndroid My Question or IssueI do not see the samsung spotify offer. I do not remember using premium before on this account. Could you please let me know what the issue is?

  • Newbie
  • Plan Free Country US Device S10+ Operating System Android   My Question or Issue I do not see the samsung spotify offer. I do not remember using premium before on this account.  C...
  • ElainaD
  • Composer
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Charged double for several months

PlanPremiumCountryCanadaDeviceIphone 6sOperating SystemIos10 My Question or IssueCharged double for several months, is there anyway to add that back to my credit card ?! I do not want a Spotify credit or whatever for extra months. ThanksAndrew

  • Newbie
  •   Plan Premium Country Canada Device Iphone 6s Operating System Ios10   My Question or Issue Charged double for several months, is there anyway to add that back to my credit card...
  • A_Musicophile
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! One family member's premium features stopped working

PlanFamily PremiumCountryIrelandDeviceAndroid (moto G5)Operating SystemAndroid Oreo Premium services stopped working My daughter is prompted with a message saying 'You have tried to access a premium feature' when logged in on Android app and trying t...

  • Casual Listener
  • Plan Family Premium Country Ireland Device Android (moto G5) Operating System Android Oreo   Premium services stopped working   My daughter is prompted with a message saying 'You...
  • Bittencourt
  • Spotify Star
  • 785 Views
  • 5 replies
  • 1 likes
  • 785 Views
  • 5 replies
  • 1 likes

Is Hulu really free with Premium spotify

PNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...

  • Casual Listener
  • PNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • KossB
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Prepaid Visa Failure

PlanFreeCountryGreeceDeviceDesktop , RedmiNote5plusOperating System( Android, Windows 10 My Question or IssueI just got my Visa Prepaid card in order to pay for a prenium student subscription but it does not accept the payment. Take note that the inf...

  • Casual Listener
  • Plan Free Country Greece Device Desktop , RedmiNote5plus Operating System ( Android, Windows 10   My Question or Issue I just got my Visa Prepaid card in order to pay for a prenium stu...
  • KossB
  • Roadie
  • 349 Views
  • 1 replies
  • 0 likes
  • prepaid
    Visa
  • 349 Views
  • 1 replies
  • 0 likes

Issue to connect my daughter to our Family subscription

PlanSpotify FamilyCountryFranceDeviceSamsung Galaxy A5Operating SystemAndroid Oreo, Windows 10My Question or Issue Hi, I cannot add my daughter's account to our family subscription. I already sent several times the invite (even with different e-mail ...

  • Casual Listener
  • Plan Spotify Family Country France Device Samsung Galaxy A5 Operating System Android Oreo, Windows 10 My Question or Issue   Hi,   I cannot add my daughter's account to our...
  • yaminet
  • Casual Listener
  • 486 Views
  • 3 replies
  • 0 likes
  • 486 Views
  • 3 replies
  • 0 likes

Solved!! Pago

Necesito saber si se puede hacer pago con tarjeta de débitoo y como hacerlo por fa

  • Newbie
  • Necesito saber si se puede hacer pago con tarjeta de débitoo y como hacerlo por fa
  • Luan
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes