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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67329 Views

18 replies

94 likes

  • 67329 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132627 Views

69 replies

10 likes

Premium for Family
  • 132627 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68089 Views

89 replies

4 likes

  • 68089 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

251022 Views

154 replies

13 likes

  • 251022 Views
  • 154 replies
  • 13 likes

Superuser Contribution I’ve subscribed to Spotify Premium with 3 mths free but I want the benefits of premium now. How do I

PlanFree/PremiumCountry. Uk Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country. Uk   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nb...

Mario

Spotify Legend

1001 Views

3 replies

0 likes

  • 1001 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ödeme sıkıntısı

Türkiye Samsung Galaxy Fun EditionYaklaşık 4 gündür öğrenci premium üyeliğe tekrar geçmek için çalışıyorum. Fakat bir türlü ödeme yapamadım. Ödeme yapılacak kartı kontrol ettim, farklı internet tarayıcıları denedim ama malesef yine aynı sıkıntı ile k...

Visitor

  Türkiye  Samsung Galaxy Fun Edition Yaklaşık 4 gündür öğrenci premium üyeliğe tekrar geçmek için çalışıyorum. Fakat bir türlü ödeme yapamadım. Ödeme yapılacak kartı kontrol ettim, fark...

Petya

Community Legend

1495 Views

1 replies

0 likes

  • 1495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fatura de cartão pela conta universitária

Eu tenho Conta Premium Universitária mas na fatura do meu cartão de crédito consta cobrado valor de Conta Premium comum. Como faço pra ter a diferença estornada?

Newbie

Eu tenho Conta Premium Universitária mas na fatura do meu cartão de crédito consta cobrado valor de Conta Premium comum. Como faço pra ter a diferença estornada?

Petya

Community Legend

519 Views

2 replies

0 likes

  • 519 Views
  • 2 replies
  • 0 likes

Solved!! Moved to a country that is not in the list of spotify

PlanPremiumCountryPolandDeviceMeizu 15Operating SystemAndroid 7.1.1 My Question or IssueHello, I have a herring problem! I moved to live in another country, and faced the problem that I can not change the payment card to another, the one that I now u...

Casual Listener

Plan Premium Country Poland Device Meizu 15 Operating System Android 7.1.1   My Question or Issue Hello, I have a herring problem! I moved to live in another country, and faced the pro...

Maxim

Spotify Star

1018 Views

1 replies

0 likes

  • 1018 Views
  • 1 replies
  • 0 likes

Superuser Contribution problema con spotify

ArgentinaBuenas, hace unas semanas, spotify me comenzó a decir que si no actualizaba el método de pago, el premium serio caducado, lo que no le di importancia por que todos los meses vengo pagando de forma correcta. Hace unos 2 días me aparece " prem...

Visitor

Argentina Buenas, hace unas semanas, spotify me comenzó a decir que si no actualizaba el método de pago, el premium serio caducado, lo que no le di importancia por que todos los meses vengo pagando ...

Petya

Community Legend

857 Views

3 replies

0 likes

  • 857 Views
  • 3 replies
  • 0 likes

Superuser Contribution 3 months Premium trial suddely

PlanFree/PremiumCountry DeviceI used my windows 10 laptopOperating SystemWindows 10 My Question or IssueHello,I've tried for hours to find solutions on here and opened many links and followed advice that was already shared. But nothing seems to be wo...

Visitor

Plan Free/Premium Country   Device I used my windows 10 laptop Operating System Windows 10   My Question or Issue Hello, I've tried for hours to find solutions on here and opened...

Mario

Spotify Legend

745 Views

1 replies

0 likes

  • 745 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paiement annuel au lieu de mensuel

Bonjour la communauté ! J'ai un compte premium payé mensuellement depuis plusieurs années (France). Ayant changé de carte, le dernier paiement n'a pas fonctionné. J'ai donc actualisé mes coordonnées bancaires et bien que ce soit toujours indiqué "Pai...

Visitor

Bonjour la communauté !   J'ai un compte premium payé mensuellement depuis plusieurs années (France). Ayant changé de carte, le dernier paiement n'a pas fonctionné. J'ai donc actualisé mes coo...

Petya

Community Legend

7623 Views

1 replies

0 likes

paiement
  • 7623 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro en prueba gratis

Pedí una prueba de 60 días gratis, leí los términos y condiciones y decía que no se me cobraría nada hasta terminar el periodo de prueba que es el 04-06-2019 y se me hizo un cargo en mi tarjeta de suscripción premium el mismo día que hice mi cuenta y...

Newbie

Pedí una prueba de 60 días gratis, leí los términos y condiciones y decía que no se me cobraría nada hasta terminar el periodo de prueba que es el 04-06-2019 y se me hizo un cargo en mi tarjeta de su...

Ivan

Spotify Legend

3502 Views

3 replies

0 likes

  • 3502 Views
  • 3 replies
  • 0 likes

Solved!! Free 3 month

hello, why didn't I get a 3 month free premium? it was written that when I buy for a month I get 3 months free ...

Casual Listener

hello, why didn't I get a 3 month free premium? it was written that when I buy for a month I get 3 months free ...

Billy-J

Spotify Star

1267 Views

3 replies

0 likes

  • 1267 Views
  • 3 replies
  • 0 likes

I can´t change my payment info

PlanPremiumCountryColombiaDeviceiPhone 8 Plus Hey! I'm not sure if I can post payment issues here, but I couldn't find any other item.Well, I have the following problem: Recently, I cancelled my credit card and got another one, so I tried to change m...

Visitor

Plan Premium Country Colombia Device iPhone 8 Plus   Hey! I'm not sure if I can post payment issues here, but I couldn't find any other item. Well, I have the following problem: Recently...

Billy-J

Spotify Star

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Spotify 3 month subscription

My Question or Issue I bought a 3 month membership yesterday in Los Angeles CA and when I was redeeming the code it told me it couldn’t redeem it so I called and the lady told me it’s ready to be activated but theirs a issue with the PIN ID because I...

Visitor

My Question or Issue   I bought a 3 month membership yesterday in Los Angeles CA and when I was redeeming the code it told me it couldn’t redeem it so I called and the lady told me it’s ready ...

Billy-J

Spotify Star

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

A valid mail from spotify or a scam?

Hi, got a mail from an account that seems to be Spotify Support but I'm not sure if it's not a scam. The button re-directs to a page: larsen. com. ar/ prueba/ ipaltam/ html/ (without spaces), the mail itself comes from a sender named "no-reply (at) i...

Visitor

Hi, got a mail from an account that seems to be Spotify Support but I'm not sure if it's not a scam. The button re-directs to a page: larsen. com. ar/ prueba/ ipaltam/ html/ (without spaces), the mai...

Emilia_8

Community Legend

1076 Views

1 replies

0 likes

  • 1076 Views
  • 1 replies
  • 0 likes

boleto

olá,mudei a forma de pagamento para boleto e gostaria de saber se irá chegar por email ou terei q gerar um todo mês pq o primeiro n chegou

Visitor

olá,mudei a forma de pagamento para boleto e gostaria de saber se irá chegar por email ou terei q gerar um todo mês pq o primeiro n chegou 

Bittencourt

Spotify Star

837 Views

1 replies

0 likes

forma
  • 837 Views
  • 1 replies
  • 0 likes

Commercials playing on premium

PlanPremiumCountrySlovakiaDevicePCOperating SystemWindows 10 My Question or IssueWhy do I have to listen to aggressive political ads when I pay a premium account. You angry me today !!!Political advertisements of SMER and VLAST Today 7:30 (CET) twice...

Casual Listener

Plan Premium Country Slovakia Device PC Operating System Windows 10   My Question or Issue Why do I have to listen to aggressive political ads when I pay a premium account. You angry m...

Billy-J

Spotify Star

740 Views

3 replies

0 likes

  • 740 Views
  • 3 replies
  • 0 likes

I received a gift card with 1 free moth of premium, now it's over I can't get 3 months premium anymo

PlanFreeCountryNetherlandsDeviceSamsungGalaxy 7Operating SystemAndroid Oreo My Question or IssueCan't get 3 months free

Visitor

Plan Free Country Netherlands Device SamsungGalaxy 7 Operating System Android Oreo   My Question or Issue Can't get 3 months free

Emilia_8

Community Legend

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda, no me deja pagar mi cuenta con mi tarjeta de crédito

Hola buen día, he intentado pagar mi cuenta Premium con mi tarjeta de crédito habitual y no me deja, intente con otra tarjeta y tampoco me es posible, alguien me puede ayudar, saludos que tengan un buen día

Newbie

Hola buen día,   he intentado pagar mi cuenta Premium con mi tarjeta de crédito habitual y no me deja, intente con otra tarjeta y tampoco me es posible, alguien me puede ayudar, saludos q...

Xenia

Moderator

930 Views

3 replies

0 likes

  • 930 Views
  • 3 replies
  • 0 likes

Superuser Contribution Gift card cant be redeemed

PlanFreeCountryQatarDeviceiPhone x and Alienware laptop I bought a Spotify gift card 10 dollar (us) from my local provider of technology and gift cards, when I tried redeeming it, it didn't work and said: Something went wrong. Try again, or get help....

Casual Listener

Plan Free Country Qatar Device iPhone x and Alienware laptop   I bought a Spotify gift card 10 dollar (us)  from my local provider of technology and gift cards,   when I tried...

Katerina

Spotify Legend

1514 Views

3 replies

0 likes

  • 1514 Views
  • 3 replies
  • 0 likes

question about switching to duo

PlanPremiumCountryPolandDeviceMI 8 LITEOperating SystemAndroid My Question or IssueI wanted to switch my premium plan to duo but like 3 days ago i payed for my normal premium.I was wondering that if i switch to duo will the remaining days be upgraded...

Visitor

Plan Premium Country Poland Device MI 8 LITE Operating System Android   My Question or Issue I wanted to switch my premium plan to duo but like 3 days ago i payed for my normal premium...

Billy-J

Spotify Star

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

3 moths

PlanPremiumCountryPortugalDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I subscribed to the premium plan but did not receive the 3 month offer. How can I rec...

Casual Listener

Plan Premium Country Portugal Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I ...

Billy-J

Spotify Star

774 Views

3 replies

0 likes

  • 774 Views
  • 3 replies
  • 0 likes

Premium

When I first got Spotify I got a free 30 day trial on premium, the thing is, it never gave me offline listening. It been 2 weeks since I’ve had my free trial and I’m really annoyed now because I can’t skip songs that I don’t want and I can’t play son...

Visitor

When I first got Spotify I got a free 30 day trial on premium, the thing is, it never gave me offline listening. It been 2 weeks since I’ve had my free trial and I’m really annoyed now because I can’...

Brunelicia

Community Legend

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes