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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146865 Views

69 replies

10 likes

Premium for Family
  • 146865 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92340 Views

89 replies

4 likes

  • 92340 Views
  • 89 replies
  • 4 likes

Country doesn't change after updating billing information

PlanPremiumFrance (Changing to Germany) DeviceChrome, Mac My Question or IssueI'm trying to change my billing option from France to Germany.When I select Germany and enter my billing details, it changes the provider but it doesn't show any changes re...

Visitor

Plan Premium France (Changing to Germany)   Device Chrome, Mac   My Question or Issue I'm trying to change my billing option from France to Germany. When I select Germany and enter...

OneByBoo

Roadie

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Government Subscription Discounts

PlanPremiumCountryUSA My Question or IssueDo government employees get a discount for Spotify Premium?

Visitor

Plan Premium Country USA   My Question or Issue Do government employees get a discount for Spotify Premium?

Ivan

Spotify Legend

4910 Views

1 replies

0 likes

  • 4910 Views
  • 1 replies
  • 0 likes

Subscription cancellation

PlanFamilyCountryMXDeviceSamsung A70Operating SystemAndroid 9 My Question or IssueIf I have a pending balance for a Family plan and I cancel it witouth paying, the pending balance will still there?

Newbie

Plan Family Country MX Device Samsung A70 Operating System Android 9   My Question or Issue If I have a pending balance for a Family plan and I cancel it witouth paying, the pending ba...

Billy-J

Spotify Star

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

Solved!! Downgrading to free, and upgrading to premium again

Hi,I'm on Family Premium right now, but considering downgrading to Free for a while.My question is around going back to family - will my liked songs / playlists / offline be restored to as it is now, or will I have to recreate it all?

Newbie

Hi, I'm on Family Premium right now, but considering downgrading to Free for a while. My question is around going back to family - will my liked songs / playlists / offline be restored to as it is ...

Emilia_8

Community Legend

9543 Views

1 replies

0 likes

Free
  • 9543 Views
  • 1 replies
  • 0 likes

I can't see my Premium Student Plan in my plans list Only shows me as a Premium account.

Plan8,99 ₺ /Premium SudentCountryTurkeyDevice(iPhone 7,Computer)Operating System(iOS 13 , Windows 10,etc.) My Question or IssueI verified myself as student about 1 months ago and my subscription needed to continue as student plan and cost me 8,99 ₺ p...

Visitor

Plan 8,99 ₺ /Premium Sudent Country Turkey Device (iPhone 7,Computer) Operating System (iOS 13 , Windows 10,etc.)   My Question or Issue I verified myself as student about 1 month...

OneByBoo

Roadie

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung 6 month promotion not showing up

PlanFreeCountryUSADeviceSamsung Galaxy Note 10+Operating SystemAndroid 10 My Question or IssueWhen I first opened up the Spotify app on my new Note 10+, it showed me the option of signing up for a free 6-month trial of premium for Samsung phones. How...

Newbie

Plan Free Country USA Device Samsung Galaxy Note 10+ Operating System Android 10   My Question or Issue When I first opened up the Spotify app on my new Note 10+, it showed me the opti...

Xenia

Moderator

686 Views

1 replies

0 likes

  • 686 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to buy a premium subscription

PlanFreeCountryCanadaDeviceiPhone 8Operating SystemIOS 10 My Question or IssueHello!I’ve been trying to buy a standard premium subscription since February (when there was the 3 month free trial) but every time I have entered my credit card info I get...

Visitor

Plan Free Country Canada Device iPhone 8 Operating System IOS 10   My Question or Issue Hello! I’ve been trying to buy a standard premium subscription since February (when there was t...

Ivan

Spotify Legend

722 Views

1 replies

0 likes

  • 722 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Ads] Terms and Conditions - PiHole

PlanPremiumCountryThe NetherlandsDeviceAllOperating System- My Question or Issue In an article written on Tweakers: article it was brought to my attention that the Terms and Conditions were changed. The following is now in there: "circumventing or bl...

Casual Listener

  Plan Premium Country The Netherlands Device All Operating System -   My Question or Issue   In an article written on Tweakers: article it was brought to my atte...

Havenstance

Newbie

11042 Views

6 replies

1 likes

  • 11042 Views
  • 6 replies
  • 1 likes

Unwanted playlists and strange artists

PlanPremium My Question or IssueRecently I've started noticing strange artists that seem like a fake accounts with some random music. I keep on seeing playlist all of which contain an underscore `_`I removed all of them however I keep on seeing these...

Casual Listener

Plan Premium     My Question or Issue Recently I've started noticing strange artists that seem like a fake accounts with some random music. I keep on seeing playlist all of which conta...

tjalnum

Casual Listener

956 Views

3 replies

0 likes

fake artists
unwanted albums
unwated playlist
  • 956 Views
  • 3 replies
  • 0 likes

Solved!! Family premium

PlanPremium with HuluCountryUSA DeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueI am subscribed to premium with Hulu and want to upgrade to family premium. Will I still get billed for Hulu through spotify or will I have to pay for H...

Visitor

Plan Premium with Hulu Country USA   Device Samsung Galaxy 7 Operating System Android    My Question or Issue I am subscribed to premium with Hulu and want to upgrade to fam...

Loxer

Community Legend

1845 Views

1 replies

0 likes

Family account upgrade
Premium Hulu
  • 1845 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium got cancelled (mobile payment - Philippines - Globe Telecom)

Question:I've been using premium since 2018. Recently, my premium got cancelled. Whenever I try to subscribe again, I don't receive any PIN on my mobile number, but when I use another mobile number (from the same telecom - Globe) I do receive a PIN.Y...

Visitor

Question: I've been using premium since 2018. Recently, my premium got cancelled. Whenever I try to subscribe again, I don't receive any PIN on my mobile number, but when I use another mobile number...

Xenia

Moderator

824 Views

1 replies

0 likes

  • 824 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where I can buy a gift card from Italy?

CountryItaly My Question or IssueHello, I'm trying to gift a Spotify subscription but I can't find it anywhere online. Can someone help? It's for a birthday.Thanks.

Casual Listener

Country Italy   My Question or Issue Hello, I'm trying to gift a Spotify subscription but I can't find it anywhere online. Can someone help? It's for a birthday. Thanks.

cornflakes_

Casual Listener

2988 Views

2 replies

0 likes

  • 2988 Views
  • 2 replies
  • 0 likes

Cobrança dupla

Tenho o plano Spotify Universitário e ao atualizar o meu pagamento mensal foram debitados dois valores da minha conta. O valor de R$ 16,90 não corresponde ao meu plano. Peço por gentileza o ressarcimento do valor em conta.

Visitor

Tenho o plano Spotify Universitário e ao atualizar o meu pagamento mensal foram debitados dois valores da minha conta. O valor de R$ 16,90 não corresponde ao meu plano. Peço por gentileza o ressarcim...

Bittencourt

Spotify Star

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Subscription

Plan PremiumCountry IndiaDevice Samsung Tab A 10.1Operating System Android My Question or IssueIf I cancel my subscription for premium, do I get a cashback? If yes, within how many days of premium subscription is it allowed?

Visitor

Plan Premium Country India Device Samsung Tab A 10.1 Operating System Android  My Question or Issue If I cancel my subscription for premium, do I get a cashback? If yes, within how man...

OneByBoo

Roadie

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me están haciendo un cargo que no reconozco

 Me están haciendo un cargo del cual si estoy consciente por mi plan Premium familiar de $149 pero ahora aparte de ese me están haciendo un cargo por $30, y no me llegó correo del porque me están cobrando más ni porque me quitaron dinero de mi tarjet...

Visitor

  Me están haciendo un cargo del cual si estoy consciente por mi plan Premium familiar de $149 pero ahora aparte de ese me están haciendo un cargo por $30, y no me llegó correo del porque me están c...

Mario

Spotify Legend

672 Views

1 replies

0 likes

  • 672 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch subscription from partner to Spotify

I currently subscribed an individual premium account with a partner company Singtel in Singapore. Will my playlists be deleted if I cancel my singtel account and I subscribe the family premium directly with Spotify? I use iPhone for my playlist

Visitor

I currently subscribed an individual premium account with a partner company Singtel in Singapore.   Will my playlists be deleted if I cancel my singtel account and I subscribe the family premi...

Ivan

Spotify Legend

1385 Views

1 replies

0 likes

Music
  • 1385 Views
  • 1 replies
  • 0 likes

Superuser Contribution No ads. False advertising!

I am a paying premium member so I should not see or hear any ads. I don't care about the information on your support site that says "some podcasts may have third-party advertising or sponsorship messages within their episodes", because you didn't dis...

Visitor

I am a paying premium member so I should not see or hear any ads. I don't care about the information on your support site that says "some podcasts may have third-party advertising or sponsorship mess...

Ivan

Spotify Legend

1049 Views

1 replies

1 likes

  • 1049 Views
  • 1 replies
  • 1 likes

Superuser Contribution Updated payment info will charge date change

i updated my payment info and my usual charge date was the 28th of every month but it took out the money on the 6th after I updated. Will the 6th be my new charge date? I need to know for financial reasons

Casual Listener

i updated my payment info and my usual charge date was the 28th of every month but it took out the money on the 6th after I updated. Will the 6th be my new charge date? I need to know for financial r...

Mario

Spotify Legend

562 Views

3 replies

0 likes

  • 562 Views
  • 3 replies
  • 0 likes

Superuser Contribution Multiple Charges

PlanFree/PremiumCountryVietnamDeviceIphone XrOperating System(iOS 13 My Question or IssueToday I got charged 3 times (do not know why). I visit this page to check the receipt and it only shows 1 time charge. I never pay late and last month I am only ...

Casual Listener

Plan Free/Premium Country Vietnam Device Iphone Xr Operating System (iOS 13   My Question or Issue Today I got charged 3 times (do not know why). I visit this page to check the receipt...

Mario

Spotify Legend

10000 Views

5 replies

0 likes

  • 10000 Views
  • 5 replies
  • 0 likes

Superuser Contribution No Pre-paid options for Premium student account

PlanStudent Premium CountryIndia Device(OnePlus 6t)Operating System(Android 10) My Question or IssueThere are no Pre-paid Premium Subscriptions for students, if any pls guid me through them.

Visitor

  Plan Student Premium   Country India   Device (OnePlus 6t) Operating System (Android 10)   My Question or Issue There are no Pre-paid Premium Subscriptions for&nbsp...

Ivan

Spotify Legend

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes