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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15246 Views
  • 27 replies
  • 3 likes
  • 15246 Views
  • 27 replies
  • 3 likes

Upgrade zu Premium

Ich habe seid jahren ein free Account und würde gern Premium abonniernen.In der Auswahl gibt es nur mit Gratismonaten... da ich diese damals schon genutzt habe, kommt eine Fehlermeldung:Wie es aussieht, hast du schon einmal ein Testangebot genutzt. D...

  • Visitor
  • Ich habe seid jahren ein free Account und würde gern Premium abonniernen. In der Auswahl gibt es nur mit Gratismonaten... da ich diese damals schon genutzt habe, kommt eine Fehlermeldung: Wie es au...
  • Luan
  • Spotify Star
  • 1351 Views
  • 1 replies
  • 0 likes
  • 1351 Views
  • 1 replies
  • 0 likes

My Premium is gone early

PlanFree/PremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueSo i recently took off my payment card for spotify premium because this is my last month and it is supposed to go until october 13th. And i got on to listen to music and ...

  • Casual Listener
  • Plan Free/Premium Country US Device PC Operating System Windows 10   My Question or Issue So i recently took off my payment  card for spotify premium because this is my last month...
  • Jose_M
  • Spotify Star
  • 853 Views
  • 3 replies
  • 0 likes
  • 853 Views
  • 3 replies
  • 0 likes

Spotify premium three month trial

Hi,I got the three month trial for premium but it doesn't say on my account that I'm using premium.I've tried almost everything,logging back into the account,deleting and reinstalling on my desktop.Mabye someone can help me how I can get the homepage...

  • Visitor
  • Hi,I got the three month trial for premium but it doesn't say on my account that I'm using premium.I've tried almost everything,logging back into the account,deleting and reinstalling on my desktop.M...
  • Emilia_8
  • Community Legend
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

premium free trial not working

PlanPremiumCountryUK DeviceiPhone 6, Lenovo Ideapad 120S 14IAPOperating SystemiOS 12, Windows 10 Pro My Question or IssueI'm trying to apply for the spotify premium 3 months free trial and entered all my card details correctly, but it's saying that m...

  • Visitor
  • Plan Premium Country UK   Device iPhone 6, Lenovo Ideapad 120S 14IAP Operating System iOS 12, Windows 10 Pro   My Question or Issue I'm trying to apply for the spotify premium 3 ...
  • Billy-J
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

hello, i want to ask about why i cant buy premium via paysafecard

My Question or Issue is why i cant buy premium via paysafecard because i dont have any bank card or paypal so i jsut wonder why suddenly i cant buy it via paysafe is it going to be fixed or is it forever ?

  • Casual Listener
  •     My Question or Issue is why i cant buy premium via paysafecard because i dont have any bank card or paypal so i jsut wonder why suddenly i cant buy it via paysafe  is it going t...
  • OviiiOne
  • Community Legend
  • 3435 Views
  • 4 replies
  • 0 likes
  • 3435 Views
  • 4 replies
  • 0 likes

I can't payment with credit card

I had tried to subscribe Premium with credit card , but show "Payment failed. Try again, or use a different payment method".

  • Newbie
  • I had tried to subscribe Premium with credit card , but show "Payment failed. Try again, or use a different payment method".
  • Loxer
  • Community Legend
  • 412 Views
  • 2 replies
  • 1 likes
  • 412 Views
  • 2 replies
  • 1 likes

Too young to start a student discount premium account

So I'm supposedly too young to create a student discount premium account. I'm in college; however, I'm only 15 soon to be 16. Can anyone help me with this?

  • Newbie
  • So I'm supposedly too young to create a student discount premium account. I'm in college; however, I'm only 15 soon to be 16. Can anyone help me with this?  
  • Billy-J
  • Spotify Star
  • 646 Views
  • 1 replies
  • 0 likes
  • 646 Views
  • 1 replies
  • 0 likes

Solved!! are you offering any special bundle packs for Black Friday

PlanPremiumCountryU.S.ADevice(Stylo 3, Windows Desktop)Operating System(Win7) My Question or Issue are you offering any special bundle packs for Black Friday? such as cheapest subscriptions?just for Black Friday some type of sale

  • Gig Goer
  • Plan Premium Country U.S.A Device (Stylo 3, Windows Desktop) Operating System (Win7)   My Question or Issue   are you offering any special bundle packs for Black Friday? suc...
  • PrestonGarvey
  • Gig Goer
  • 1792 Views
  • 2 replies
  • 0 likes
  • 1792 Views
  • 2 replies
  • 0 likes

Why am i charge the family premium?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 624 Views
  • 1 replies
  • 0 likes
  • 624 Views
  • 1 replies
  • 0 likes

Solved!! I can't find my new date for the payment of my suscripcion

PlanPremiumCountrySpain/ESPDeviceSamsung Galaxy S8Operating SystemWindows 10 My Question :I can't check my payment info like the date to resub my Family Premium Plan. Appears as a symbol of questioning like this "?"

  • Casual Listener
  • Plan Premium Country Spain/ESP Device Samsung Galaxy S8 Operating System Windows 10   My Question : I can't check my payment info like the date to resub my Family Premium Plan.  ...
  • Billy-J
  • Spotify Star
  • 1346 Views
  • 3 replies
  • 0 likes
  • 1346 Views
  • 3 replies
  • 0 likes

Activating Hulu Page not Found

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10+/PCOperating SystemAndroid 9/Windows 10 My Question or IssueEverywhere I've looked I'm seeing that this issue was supposedly "fixed for everyone" but no matter what browser or device I use I kee...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S10+/PC Operating System Android 9/Windows 10   My Question or Issue Everywhere I've looked I'm seeing that this issue was su...
  • Billy-J
  • Spotify Star
  • 1595 Views
  • 7 replies
  • 1 likes
  • Hulu
    Page Not Found
    Spotify
  • 1595 Views
  • 7 replies
  • 1 likes

3 months premium free, doesn't work correctly

My Question or Issue Monday (1 oktober) is saw that i could try spotify premium for free for 3 months. I already had premium on my account once before, so i created a new account and used the same bankaccount. I verified my back account for my new sp...

  • Visitor
  • My Question or Issue   Monday (1 oktober) is saw that i could try spotify premium for free for 3 months. I already had premium on my account once before, so i created a new account and used th...
  • Jacob
  • Community Legend
  • 1833 Views
  • 3 replies
  • 0 likes
  • 1833 Views
  • 3 replies
  • 0 likes

Solved!! I’ve been charged twice a month for the past 3 months please help

PlanPremiumCountryUnited StatesDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm seeing two charges per month of $10 from Spotify please help. I tried using the contact form and it doesn't work.

  • Casual Listener
  • Plan Premium Country United States Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm seeing two charges per month of $10 from Spoti...
  • Everardo_G
  • Casual Listener
  • 1246 Views
  • 5 replies
  • 0 likes
  • 1246 Views
  • 5 replies
  • 0 likes

My plan says I have Hulu, but when I go to connect my Hulu account I hit a "page not found" on Hulu

PlanSpotify with HuluCountryUSADeviceComputer/SamsungOperating SystemComputer/Samsung Hi - So it is as it says: It says on my "Account" page on Spotify that my plan is "Spotify with Hulu", but this is what happens when I go to "activate" my Hulu acco...

  • Visitor
  • Plan Spotify with Hulu Country USA Device Computer/Samsung Operating System Computer/Samsung   Hi - So it is as it says: It says on my "Account" page on Spotify that my plan is "Spotify...
  • Jose_M
  • Spotify Star
  • 915 Views
  • 1 replies
  • 0 likes
  • 915 Views
  • 1 replies
  • 0 likes

No puedo canjear mi tarjeta de regalo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Solved!! Change from Family to Duo

I would like to change from Family to Duo (both premium) as we are only 2 persons here anyway. Have just paid to much for ages... and there seems there is not direct way of contacting spotify, just using this forum? Right now I can only select Spotif...

  • Casual Listener
  • I would like to change from Family to Duo (both premium) as we are only 2 persons here anyway. Have just paid to much for ages... and there seems there is not direct way of contacting spotify, just u...
  • Emilia_8
  • Community Legend
  • 2065 Views
  • 5 replies
  • 0 likes
  • Duo
  • 2065 Views
  • 5 replies
  • 0 likes

September Payment

PlanFree/PremiumCountryUSDevice(Samsung Galaxy)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify charged me double last month, and I would like my money back. This is my only account on a student prime membership, an...

  • Casual Listener
  •   Plan Free/Premium Country US Device (Samsung Galaxy) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify charged me double last month, ...
  • Emilia_8
  • Community Legend
  • 537 Views
  • 4 replies
  • 0 likes
  • 537 Views
  • 4 replies
  • 0 likes

Solved!! Correction on subscription end date

i just purchased two 6 month cards from SAMS yesterday, i typed in both pin numbers, when i checked the period of my subscription, it stated that it was only good till April 2020. if my calculations are correct, should it be good till October 2020?

  • Casual Listener
  • i just purchased two 6 month cards from SAMS yesterday, i typed in both pin numbers, when i checked the period of my subscription, it stated that it was only good till April 2020.  if my calcula...
  • Mlenriquez
  • Casual Listener
  • 1134 Views
  • 5 replies
  • 0 likes
  • 1134 Views
  • 5 replies
  • 0 likes

[Desktop][Subscription] Student account but charged full price

Hello,I verified my account as student in July this year and I got charged normal 100% price for subscription in the past month. Can someone explain me why this happened?

  • Visitor
  • Hello, I verified my account as student in July this year and  I got charged normal 100% price for subscription in the past month. Can someone explain me why this happened? 
  • Emilia_8
  • Community Legend
  • 608 Views
  • 1 replies
  • 0 likes
  • Desktop
    Subscription
  • 608 Views
  • 1 replies
  • 0 likes

Being charged every 14 days for student premium

Hi, i’m being charged every 14 days for student premium for that past couple months when it’s supposed to be every month. So i’m paying double for spotify premium a month which is really annoying.. wondering if someone can help me? PlanStudent Premiu...

  • Visitor
  • Hi, i’m being charged every 14 days for student premium for that past couple months when it’s supposed to be every month. So i’m paying double for spotify premium a month which is really annoying.. w...
  • Emilia_8
  • Community Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes