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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4273 Views
  • 23 replies
  • 2 likes
  • 4273 Views
  • 23 replies
  • 2 likes

Got charged a student rate even though I am on a family plan where the payments go through my sister

PlanPremium for Family/Premium for StudentsCountryCanada My Question or IssueFor the past 3 months, I have been charged $4.99/month (the premium for students rate). However, I am currently on a premium for family plan, which is charged through my sis...

  • Newbie
  • Plan Premium for Family/Premium for Students Country Canada   My Question or Issue For the past 3 months, I have been charged $4.99/month (the premium for students rate). However, I am cur...
  • Bittencourt
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

The payment of my subscription didn’t happen.

PremiumMexicoiPhone 7 PlusiOS 12.1.4 I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card still works perfect. What I can do?

  • Visitor
  • Premium Mexico iPhone 7 Plus iOS 12.1.4   I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card stil...
  • Brunelicia
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • Payment
    Payment failure
    Payment Problems
    Subscription
    Subscription information
  • 344 Views
  • 1 replies
  • 0 likes

Premium Account not working

PlanFamily PremiumCountryUSDeviceiPhone and DesktopOperating SystemWindows 10 My Question or IssueThis morning I tried opening Spotify and it is saying that I do not have an account. I was charged for my premium account a week ago and everything was ...

  • Visitor
  • Plan Family Premium Country US Device iPhone and Desktop Operating System Windows 10   My Question or Issue This morning I tried opening Spotify and it is saying that I do not have an ...
  • Jose_M
  • Spotify Star
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

Payment Issues

I PlanPremium CountryThe NetherlandsDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have verified my student account since September 2018 but I am still charged to this day the full Premium price. I have already c...

  • Casual Listener
  • I  Plan Premium  Country The Netherlands Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have verified my student a...
  • Brunelicia
  • Community Legend
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Premium Account

PlanPremiumCountryPhilippinesDeviceSamsung A9 2018Operating SystemAndroid Oreo My Question or IssueAttached is a screenshot from my IG. I just want to confirm if this is legit? Thank you

  • Visitor
  • Plan Premium Country Philippines Device Samsung A9 2018 Operating System Android Oreo   My Question or Issue Attached is a screenshot from my IG. I just want to confirm if this is...
  • Brunelicia
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Spotify Premium switched to Premiem Family without my concent

Hello there, I've got a few issues with my Spotify account and subscription. I've been using the service for a few years now without problems on a Premium Account. I noticed on my last credit card statement that I was charged more last month.I see th...

Screen Shot 2019-03-12 at 10.05.12.jpg Screen Shot 2019-03-12 at 10.06.02.jpg Screen Shot 2019-03-12 at 10.07.15.jpg
  • Casual Listener
  • Hello there,   I've got a few issues with my Spotify account and subscription. I've been using the service for a few years now without problems on a Premium Account.   I noticed on my l...
  • Brunelicia
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium has been disavtivated and I CAN'T upgrade to premium anymore, find picture attached HELP

I opened my spotify and the following pop showed up, I always used the PREMIUM & also paid every month due my phone operator. Now I moved from luxembourg to Thailand and I cancelled my phone abonement. I need to change the paimenent settings, but eve...

  • Newbie
  • I opened my spotify and the following pop showed up, I always used the PREMIUM & also paid every month due my phone operator.   Now I moved from luxembourg to Thailand and I cancelled my p...
  • Peter
  • Spotify Legend
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

Superuser Contribution Give me my premium

PlanFree/PremiumCountry TurkeyDevice(iPhone 5S,Pc)Operating System(Windows 10) My Question or Issue I just bought premium and it took my money.But now it says your payment has not taken.

  • Newbie
  •   Plan Free/Premium Country  Turkey Device (iPhone 5S,Pc) Operating System (Windows 10)   My Question or Issue  I just bought premium and it took my money.But now it sa...
  • Peter
  • Spotify Legend
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify premium bugged

I recently started my free trial for 1 month Spotify premium .I have relogged in multiple times in the app but it still shows the premium tab also the download feature works .On the website it states this :"your premium member ship will automatically...

  • Visitor
  • I recently started my free trial for 1 month Spotify premium . I have relogged in multiple times in the app but it still shows the premium tab also the download feature works . On the website it st...
  • Peter
  • Spotify Legend
  • 832 Views
  • 2 replies
  • 0 likes
  • 832 Views
  • 2 replies
  • 0 likes

[All Platforms][Subscription] I got an email saying I cancelled premium when I didn't

I received an email today saying that my premium had been cancelled whenever I did not authorise this at all

  • Newbie
  • I received an email today saying that my premium had been cancelled whenever I did not authorise this at all
  • OneByBoo
  • Roadie
  • 346 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 346 Views
  • 1 replies
  • 0 likes

Unavailable songs

PlanPremiumCountryIndiaDevice(Nokia 8.1)Operating System(Android pie) My Question or IssueMost of the songs are missing in India.. please make available regional as well as international songs ASAP.

  • Newbie
  • Plan Premium Country India Device (Nokia 8.1) Operating System (Android pie)   My Question or Issue Most of the songs are missing in India..  please make available regional as wel...
  • OneByBoo
  • Roadie
  • 169 Views
  • 1 replies
  • 1 likes
  • 169 Views
  • 1 replies
  • 1 likes

Solved!! Stacking Yearly Subscriptions

Hi,I purchased a Yearly Subscription in May of 2018. I would like to renew my subscription without waiting till the last minute. So here is my question. If I buy a yearly subscription today in March of 2019, will my subscription begin in May of 2019 ...

  • Casual Listener
  • Hi, I purchased a Yearly Subscription in May of 2018. I would like to renew my subscription without waiting till the last minute. So here is my question. If I buy a yearly subscription today in Marc...
  • NeoMortiny
  • Casual Listener
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes

My premium family subscription is gone

PlanFamily PremiumCountryBrazilDeviceMacBook Pro, Moto G4, Asus Zenfone 4Operating SystemOSX, Android My Question or IssueTenho uma conta Premium Familia, porém estou recebendo mensagens para virar premium, fui olhar minha fatura e não houve cobrança...

  • Casual Listener
  • Plan Family Premium Country Brazil Device MacBook Pro, Moto G4, Asus Zenfone 4 Operating System OSX, Android   My Question or Issue Tenho uma conta Premium Familia, porém estou receben...
  • Bittencourt
  • Spotify Star
  • 245 Views
  • 3 replies
  • 0 likes
  • 245 Views
  • 3 replies
  • 0 likes

Epic Collection

I sold my iPod this year because Spotify Premium was so useful and convenient that I wanted to use nothing but it. I tried google music before this but I felt that it didn't hold up to spotify. Now I think I'm changing my mind. It is ridiculous that ...

  • Casual Listener
  • I sold my iPod this year because Spotify Premium was so useful and convenient that I wanted to use nothing but it. I tried google music before this but I felt that it didn't hold up to spotify. &nbs...
  • VakarianWrex
  • Casual Listener
  • 748 Views
  • 2 replies
  • 3 likes
  • epic collection
    maximum songs
  • 748 Views
  • 2 replies
  • 3 likes

Solved!! Songs are greyed out.

PlanPremiumCountry India DeviceAndroid Phone, LaptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue A lot of songs are greyed out.So i thought it must be because of the region problem but later i found out that songs in m...

  • Regular
  • Plan Premium Country  India  Device Android Phone, Laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  A lot of songs are greyed...
  • Bittencourt
  • Spotify Star
  • 39417 Views
  • 9 replies
  • 0 likes
  • 39417 Views
  • 9 replies
  • 0 likes

Can't make the payment

Hello, I was late with my premium account payment, I tried to change the card data to pay, but always gets error. Help

  • Newbie
  • Hello, I was late with my premium account payment, I tried to change the card data to pay, but always gets error. Help    
  • Brunelicia
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Subscription for people one the move

PlanFree/PremiumCountry Not FixedDevicePixel XLOperating System Android Oreo My Question or Issue I am from India but am always on the move. My job involves living and working in various countries. Could I take premium in country and enjoy premium be...

  • Regular
  • Plan Free/Premium Country  Not Fixed Device Pixel XL Operating System  Android Oreo   My Question or Issue  I am from India but am always on the move. My job involv...
  • Loxer
  • Community Legend
  • 550 Views
  • 10 replies
  • 0 likes
  • 550 Views
  • 10 replies
  • 0 likes

Solved!! Há alguma previsão para a volta do Boleto?

PlanFree/PremiumCountryBrasil My Question or IssueWe used to get our subs via boleto, a payment method very popular here in Brazil. Do you guys know if there's a chance to bring it back? If so, when? I'll never change my schedule for a music service,...

  • Casual Listener
  • Plan Free/Premium Country Brasil   My Question or Issue We used to get our subs via boleto,  a payment method very popular here in Brazil. Do you guys know if there's a chance to...
  • dtabreu
  • Casual Listener
  • 275 Views
  • 2 replies
  • 0 likes
  • 275 Views
  • 2 replies
  • 0 likes

Solved!! Paguei pelo Premium mas continuo Free

Acabei de pagar pelo Premium (através de cartão de débito do banco Inter) mas minha conta contina Free. O valor já foi descontado da minha conta. Já desloguei e loguei duas vezes, mas o problema persiste. O que fazer? Já mandei emaile para o Spotify,...

  • Casual Listener
  • Acabei de pagar pelo Premium (através de cartão de débito do banco Inter) mas minha conta contina Free. O valor já foi descontado da minha conta. Já desloguei e loguei duas vezes, mas o problema pers...
  • liperossell
  • Visitor
  • 1201 Views
  • 4 replies
  • 2 likes
  • 1201 Views
  • 4 replies
  • 2 likes

Pago denegado/devuelto

PlanFreeCountryHondurasDeviceBmobile/AcerOperating SystemAndroid/windows 10 My Question or IssueHola, tengo un problema con mi suscripción premium. La tenia activada pero luego del primer mes gratis, al día de hacer el débito me salio que habia ocurr...

  • Casual Listener
  • Plan Free Country Honduras Device Bmobile/Acer Operating System Android/windows 10   My Question or Issue Hola, tengo un problema con mi suscripción premium. La tenia activada pero lue...
  • Brunelicia
  • Community Legend
  • 363 Views
  • 3 replies
  • 1 likes
  • 363 Views
  • 3 replies
  • 1 likes