Spotify Family

[Sabrinamlg]

On a retiré l’abonnement premium de mon frère car Spotify n’arrive pas a prouver qu’on habite à la meme adresse ! 

Veuillez vite trouver une solution, je suis prête à donner n’importe quelle preuves que nous habitons à la même adresse.

[Billy-J]

Hey @Sabrinamlg, help's arrived!

I hope you don't mind me replying back in English.

Could you try sending your brother another invite using a different browser or incognito mode? If that doesn't help, try a different valid email address.

Let me know how this goes 🙂

[Sabrinamlg]

So I tried to send an invitation to my brother and it say that he cannot
rejoin the subscription anymore.
And the problem is that he has only one email and if I paid for this
subscription, it is to share with my family not to create one hundreds of
new accounts.
Please find a solution quickly.
We all live in the same address : REMOVED with the
geolocalisation you can affirm what I’m saying.

[Billy-J · Accepted solution]

Hey @Sabrinamlg!

Thanks for the info.

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!