Spotify doesn't let me change my payment method

[dragos15]

I am trying to change my card detail but spotify says ''Payment failed. Try again, or use a different payment method.'' Even though i have money on my card and my subscription is already paid for the next 2 weeks. I have a visa debit student card

[Billy-J]

Hey @dragos15,

Sorry to hear this.

Could you try changing your payment method using another browser, and/or incognito mode? If that doesn’t help, please do try another device to change your payment method.

If you are paying for your subscription, but it’s not wanting to work, follow these steps:

• Re-enter your payment information. 
  1. Log in to your account page.
  2. Select Subscription in the menu on the left.
  3. Under Payment details, click UPDATE. Make sure you enter your details correctly, particularly the 3-digit number sequence on the back of your card (the CVV/CVC security code). Also check you have the available funds. It’s also worth giving it a try in a private/incognito window in your web browser.
      
• Try a different payment method. 
  We have a range of payment methodsavailable. Try selecting an alternative method to what you’ve already tried, or a different card.
   
• Contact your bank or credit card company. 
  Their phone number is usually provided on the back of the card you’re trying to use.

Let me know how you get on 😊