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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147350 Views

69 replies

10 likes

Premium for Family
  • 147350 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93135 Views

89 replies

4 likes

  • 93135 Views
  • 89 replies
  • 4 likes

Pay two accounts with the same credit card

CountryColombiaDeviceiPhone 7 PlusOperating SystemiOs My Question or IssueHello, I want to know if is possible to pay two different subscriptions (two accounts) with the same credit card. I already have a Premium Family, but I want to have premium in...

Newbie

  Country Colombia Device iPhone 7 Plus Operating System iOs   My Question or Issue Hello, I want to know if is possible to pay two different subscriptions (two accounts) with the ...

user-removed

Not applicable

955 Views

1 replies

0 likes

  • 955 Views
  • 1 replies
  • 0 likes

Problem with mobile payment

I'm using the boku mobile payment method to pay the premium subscription and it worked fine for almost one year but suddenly it said that the payment failed even though i got enough money on my phonr and i didn't change anything on the subscription, ...

Newbie

I'm using the boku mobile payment method to pay the premium subscription and it worked fine for almost one year but suddenly it said that the payment failed even though i got enough money on my phonr...

user-removed

Not applicable

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

accidental account!

I had 2 spotify accounts. I upgraded the wrong one to Family.I have now paid $14.99 twice! How do I get a refund on the incorrect account? My Question or Issue

Visitor

  I had 2 spotify accounts. I upgraded the wrong one to Family. I have now paid $14.99 twice! How do I get a refund on the incorrect account?   My Question or Issue  

user-removed

Not applicable

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

Unable to cancel subscription

Please help to cancel my subscription. I've tried several times and I was unable to do so.

Newbie

Please help to cancel my subscription. I've tried several times and I was unable to do so.

Billy-J

Spotify Star

752 Views

1 replies

0 likes

  • 752 Views
  • 1 replies
  • 0 likes

Solved!! Accindently change from premium to family premium.

PlanPremiumCountryIndonesiaDeviceOppo F7Operating SystemAndroid My Question or Issue Hi, I'm confused in my subcription. I was extending my premium subscription 5 days ago then today I accidently change into premium for family. How to get back to my ...

Regular

Plan Premium Country Indonesia Device Oppo F7 Operating System Android   My Question or Issue  Hi, I'm confused in my subcription. I was extending my premium subscription 5 days a...

Billy-J

Spotify Star

3902 Views

9 replies

0 likes

premium subscription
  • 3902 Views
  • 9 replies
  • 0 likes

Superuser Contribution Late payment

PlanPremiumCountry IrsaelDeviceXiaomi redmi note 5Operating SystemAndroid and Windoes 10 My Question or Issue Ok so my paypal account is maxed atm.. i cant pay for my premium, i was wondering if i could still have my premium until the second of sept ...

Casual Listener

  Plan Premium Country  Irsael Device Xiaomi redmi note 5 Operating System Android and Windoes 10   My Question or Issue  Ok so my paypal account is maxed atm.. i cant ...

Alfredo

Roadie

6123 Views

3 replies

0 likes

  • 6123 Views
  • 3 replies
  • 0 likes

Superuser Contribution COMO CANCELAR COBRO SI NO SE A QUE CORREO ESTA?

Me estan cobrando un cargo de 99 pesos, ya cancele todas las suscripciones de los aparatos pero me sigue saliendo ese cobro, como puedo saber a que correo esta ligado esa suscripcion? en el banco no pudieron cancelar.

Newbie

Me estan cobrando un cargo de 99 pesos, ya cancele todas las suscripciones de los aparatos pero me sigue saliendo ese cobro, como puedo saber a que correo esta ligado esa suscripcion? en el banco no ...

SergioDavid

Roadie

725 Views

1 replies

0 likes

  • 725 Views
  • 1 replies
  • 0 likes

Payment failed issue

Having a payment failed issue. Tried updating my payment and it still gave me the same messgae even when I tried a different credit card. Is there any customer support that isn't on twitter? The facebook messaging is completely useless for these thin...

Newbie

Having a payment failed issue. Tried updating my payment and it still gave me the same messgae even when I tried a different credit card.  Is there any customer support that isn't on twitter? T...

Billy-J

Spotify Star

715 Views

1 replies

0 likes

  • 715 Views
  • 1 replies
  • 0 likes

Can family plan members see my activity?

So I want to join my family’s plan, but I don’t want anyone seeing what I listen to (it’s a lot of guilty pleasure pop songs). I’ve heard that the admin can see what everyone on the plan is listening to, and that’s why I’m hesitant to join. Is this t...

Casual Listener

So I want to join my family’s plan, but I don’t want anyone seeing what I listen to (it’s a lot of guilty pleasure pop songs). I’ve heard that the admin can see what everyone on the plan is list...

Bethany_Dawn

Community Legend

73603 Views

1 replies

0 likes

  • 73603 Views
  • 1 replies
  • 0 likes

I can't download music because I reinstalled too many times

PlanPremiumCountry CanadaOperating SystemAndroid Oreo My Question or Issue I uninstalled spotify a few times in the last few months in order to play large games, since my internal storage is tiny. Upon my recent reinstall it says I can't download mus...

Newbie

Plan Premium Country  Canada Operating System Android Oreo   My Question or Issue  I uninstalled spotify a few times in the last few months in order to play large games, since ...

Billy-J

Spotify Star

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

I cant pay for premium nor family subscription

PlanFreeCountry TurkeyDeviceiphone 7 plusOperating System(iOS 11) My Question or IssueMy family subscription cancelled because spotify coulndt received payment it is ok. spotify still refuses all my debit cards and credit cards. my moms and gf’s card...

Newbie

Plan Free Country  Turkey Device iphone 7 plus Operating System (iOS 11)   My Question or Issue My family subscription cancelled because spotify coulndt received payment it is ok....

Billy-J

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Solved!! Paying for premium while away from country

Hi, I live in the U.S.A, and I am visiting Ukraine for a bit over two weeks. I've been using Spotify premium for some time now and have set it up to pay automatically on the 22, of every month. Recently I got a message to update my payment. So I trie...

Newbie

  Hi, I live in the U.S.A, and I am visiting Ukraine for a bit over two weeks. I've been using Spotify premium for some time now and have set it up to pay automatically on the 22, of every mont...

Bethany_Dawn

Community Legend

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice per month and still dont have my premium

Im getting charged twice a month but i still dont have my Premium, dont have any receipts in my acc, want to stop my premium which i didn't get Phone: Huawei P10 Lite Spotify app

Visitor

Im getting charged twice a month but i still dont have my Premium, dont have any receipts in my acc, want to stop my premium which i didn't get  Phone: Huawei P10 Lite   Spotify app&...

Billy-J

Spotify Star

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

No Station Idents or Announcers on Premium Please

I couldn't see how to contact Spotify anymore. Looks like they've removed the option to email them? Basically I wanted to say that as a Premium user I pay not to hear ads. I think that songs which have station idents or DJ announcements in them are a...

Regular

I couldn't see how to contact Spotify anymore. Looks like they've removed the option to email them? Basically I wanted to say that as a Premium user I pay not to hear ads. I think that songs which ha...

6jupiter8

Regular

773 Views

6 replies

0 likes

  • 773 Views
  • 6 replies
  • 0 likes

3 months premium

My Question or Issue Hi i availed 3 months premium promo for 129 only. My acct will be renewed on 23rd os Sept but spotify already charged me 129 today August 23. Can you help me get back the charges they made? It doesn’t seem right. Thanks

Visitor

    My Question or Issue   Hi i availed 3 months premium promo for 129 only. My acct will be renewed on 23rd os Sept but spotify already charged me 129 today August 23. Can you hel...

Billy-J

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Não consigo comprar um Plano Familiar

País Brasil Minha pergunta ou problema Não estou conseguindo comprar um Plano Premium Familiar, há duas semanas que estão tentando e nada aparecer (Falha no pagamento. Tente novamente ou use outra forma de pagamento.) Alguem por Favor pode me ajudar?...

Casual Listener

  País  Brasil   Minha pergunta ou problema  Não estou conseguindo comprar um Plano Premium Familiar, há duas semanas que estão tentando e nada aparecer (Falha no pagamento. ...

Bittencourt

Spotify Star

367 Views

3 replies

0 likes

  • 367 Views
  • 3 replies
  • 0 likes

Payment problem

PlanPremiumCountry ArgentinaDeviceLg G6Operating SystemAndroid My Question or Issue I reinserted my debit mastercard but the error continues and when i try to introudce de debit card it tries to upgrade it to family plan, idont know how to pay the 2 ...

Newbie

Plan Premium Country  Argentina Device Lg G6 Operating System Android   My Question or Issue  I reinserted my debit mastercard but the error continues and when i try to intro...

Billy-J

Spotify Star

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Solved!! Charged 14 days after first charge

PlanPremiumCountryAustralia DeviceiPhone 6/PCOperating SystemiOS/Windows 10 My Question or IssueHi!I’ve used Spotify for awhile now be it off and on however I’m looking to keep my subscription on, sadly I’m having a issue that really off puts me.On A...

Casual Listener

Plan Premium Country Australia    Device iPhone 6/PC Operating System iOS/Windows 10   My Question or Issue Hi! I’ve used Spotify for awhile now be it off and on however I’...

Billy-J

Spotify Star

518 Views

3 replies

0 likes

  • 518 Views
  • 3 replies
  • 0 likes

Subscription problem

I already paid my php 149 subscription but still i cant download offline music. Its been 3 days since i paid my subscription.

Casual Listener

I already paid my php 149 subscription but still i cant download offline music. Its been 3 days since i paid my subscription.

Billy-J

Spotify Star

388 Views

1 replies

0 likes

I cant download offline music
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution fallo en el sistema

pedi la prueba de spotify por 30 premium pero me cobraron 100 pesos y no me dieron nada/no tengo premium y me cobraron

Newbie

pedi la prueba de spotify por 30 premium pero me cobraron 100 pesos y no me dieron nada/no tengo premium y me cobraron 😞

Alfredo

Roadie

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes