Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
125679 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
51419 Views
87 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
222657 Views
139 replies
12 likes
El cliente de escritorio de mi Windows 10 no conecta a Facebook al pulsar el botón: "conectar a Facebook" no sucede nada. Gracias.
El cliente de escritorio de mi Windows 10 no conecta a Facebook al pulsar el botón: "conectar a Facebook" no sucede nada. Gracias.
Roadie
301 Views
1 replies
0 likes
PlanPremium 3 Months OfferCountryUSA DeviceLG, PS4 & Windows LaptopOperating SystemAndroid, PS4 and Windows 10My Question or IssueYour program sucks, first of all, you have an obvious problem with all these complaints but you can't get your heads out...
Plan Premium 3 Months Offer Country USA Device LG, PS4 & Windows Laptop Operating System Android, PS4 and Windows 10 My Question or Issue Your program sucks, first of all, ...
Community Legend
653 Views
8 replies
2 likes
I had my payment charged and passed through my bank for Spotify Premium but I keep getting messages that if I don't update my payment I'll lose premium. Why is this happening?
I had my payment charged and passed through my bank for Spotify Premium but I keep getting messages that if I don't update my payment I'll lose premium. Why is this happening?
Spotify Star
508 Views
5 replies
0 likes
My Question or Issue I bought a gift card because spotify did not accept paypal now i want to buy premium with that money from the gift card but there is no option to choose the money on my spotify account. I used the code and spotify tells me i got ...
My Question or Issue I bought a gift card because spotify did not accept paypal now i want to buy premium with that money from the gift card but there is no option to choose the money on my ...
Spotify Star
723 Views
3 replies
0 likes
i've tried on my laptop and phone, but niether will let me up grade. and it also won't let me sign into paypal? like it give you the paypal option, but then no way to sign in.PlanFreeCountry United states DeviceSamsung Galaxy s5 activeOperating Syste...
i've tried on my laptop and phone, but niether will let me up grade. and it also won't let me sign into paypal? like it give you the paypal option, but then no way to sign in. Plan Free Country&nb...
Regular
1364 Views
2 replies
0 likes
PlanI have the free as of now.CountryOntario, CanadaDeviceMacbook Pro Late 2012Operating SystemiOS 10 My Question or Issue I am trying to purchase the 3 months for $10 deal. Everytime I click continue it says 'Payment Failed'. I have tried using PayP...
Plan I have the free as of now. Country Ontario, Canada Device Macbook Pro Late 2012 Operating System iOS 10 My Question or Issue I am trying to purchase the 3 months for ...
Spotify Star
398 Views
1 replies
1 likes
Hola , hoy adquirí la suscripción premium , pero no me funciona, me pide que debo estar conectada a internet.. y se supone que con esta sucrisuscri puedo escuchar sin necesidad de conexión a internet.. Me pueden ayudar porfa Gracias
Hola , hoy adquirí la suscripción premium , pero no me funciona, me pide que debo estar conectada a internet.. y se supone que con esta sucrisuscri puedo escuchar sin necesidad de conexión a internet...
Roadie
281 Views
1 replies
0 likes
CountryUSA My Question or Issue Hello! My friend decided to surprise me with a Spotify Premium gift code! However, he resides in another country (Germany), and I was unable to redeem it. Is there any way to have the code redeemed? I have the direct c...
Country USA My Question or Issue Hello! My friend decided to surprise me with a Spotify Premium gift code! However, he resides in another country (Germany), and I was unable ...
Spotify Star
458 Views
1 replies
0 likes
Hi,so I signed up for the Free Trial of Spotify Premium and it’s meant to end on the 30th of May (in 2 days now).So I want to end it to not get charged.I tried to end it by clicking the end subscription button or whatever on the website and it says t...
Hi,so I signed up for the Free Trial of Spotify Premium and it’s meant to end on the 30th of May (in 2 days now).So I want to end it to not get charged.I tried to end it by clicking the end sub...
Spotify Star
684 Views
3 replies
0 likes
Es la 3er vez que me cobran doble en el mismo mes por el servicio premium individual. Quiero una respuesta antes de cancelar mi suscripción. No se con quien comunicarme.
Es la 3er vez que me cobran doble en el mismo mes por el servicio premium individual. Quiero una respuesta antes de cancelar mi suscripción. No se con quien comunicarme.
Roadie
226 Views
1 replies
0 likes
PlanFree/PremiumCountry USADevice(iPhone SEOperating System(iOS 11 My Question or Issue if one has bought the spotify premium for 3 months for $.99 and wanted to add hulu... would one pay 12.99 and lose their 3 months?
Plan Free/Premium Country USA Device (iPhone SE Operating System (iOS 11 My Question or Issue if one has bought the spotify premium for 3 months for $.99 and want...
Newbie
484 Views
2 replies
0 likes
PlanFreeCountry FranceDeviceMacbook Pro late 2016 Operating SystemmacOS High Sierraversion 10.13.4 My Question or IssueHI there, I am trying to place an order using paypal payment method. When I select it , it s raising an error before starting anyth...
Plan Free Country France Device Macbook Pro late 2016 Operating System macOS High Sierra version 10.13.4 My Question or Issue HI there, I am tryin...
Casual Listener
1418 Views
3 replies
2 likes
PlanPremiumCountry ArgentinaDeviceIphone 7 , ipod touch y ipadOperating SystemIos el ultimo My Question or IssueHola ,Tengo Spotify premium desde hace años, hace unas semanas hice un cambio de tarjeta por que me la robaron , cuando recibi la nueva in...
Plan Premium Country Argentina Device Iphone 7 , ipod touch y ipad Operating System Ios el ultimo My Question or Issue Hola , Tengo Spotify premium desde hace años, ha...
Casual Listener
422 Views
3 replies
0 likes
Plan3 mth PremiumCountry CanadaDevicePCOperating System Windows 10 My Question or IssueI am not able to chose a payment mothod. Both cr card and PayPal selection is showing the following error msg: Payment failed. Try again, or use a different paymen...
Plan 3 mth Premium Country Canada Device PC Operating System Windows 10 My Question or Issue I am not able to chose a payment mothod. Both cr card and PayPal select...
Casual Listener
1033 Views
8 replies
2 likes
PlanPremiumCountry ItalyDeviceNokia 8Operating SystemAndroid My Question or Issue
Plan Premium Country Italy Device Nokia 8 Operating System Android My Question or Issue
Spotify
620 Views
1 replies
0 likes
My Question or IssueI wanted to switch my memory setting from the phone memory to an SD one. Once that was done, I had to sign into the app again because Spotify had restarted. I couldn't get in because it said that I was not online (??) so I deleted...
My Question or Issue I wanted to switch my memory setting from the phone memory to an SD one. Once that was done, I had to sign into the app again because Spotify had restarted. I couldn't g...
Roadie
246 Views
1 replies
1 likes
PlanPremiumCountry New ZealandDevice Iphone 7/ Macbook ProOperating System Apple Question or Issue I'm from Italy but i live in New Zealand right now. I would like to upgrade my account to Spotify Premium but i can't pay with my italian credit card. ...
Plan Premium Country New Zealand Device Iphone 7/ Macbook Pro Operating System Apple Question or Issue I'm from Italy but i live in New Zealand right now. I wou...
Spotify Star
277 Views
1 replies
0 likes
Guys, why my credit card is being charged dobule? for 4 monts in the row?
Guys, why my credit card is being charged dobule? for 4 monts in the row?
Roadie
787 Views
4 replies
0 likes
I just canceled my premium subscription on Spotify, i just bought premium last Saturday, i started a live chat on spotify and they cancelled my premium subcription, however i still didn't received the money i used for the subsciptionThank you
I just canceled my premium subscription on Spotify, i just bought premium last Saturday, i started a live chat on spotify and they cancelled my premium subcription, however i still didn't received th...
Spotify Star
245 Views
1 replies
0 likes
PlanStudentCountry Netherlands My Question or Issue I have recently changed from a premium subscription to student. Now I am getting notifications that payment failed and I should update my payment details. However, if I do that it is as if I am bein...
Plan Student Country Netherlands My Question or Issue I have recently changed from a premium subscription to student. Now I am getting notifications that paym...
Roadie
293 Views
1 replies
0 likes
