Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 13819 Views
  • 27 replies
  • 2 likes
  • 13819 Views
  • 27 replies
  • 2 likes

Superuser Contribution Problema pago. Spotify da error al actualizar datos de tarjeta.

Me empezaron a avisar que mi cuenta premium no podía cobrar de la tarjeta, que actualice los datos de la misma. Al actualizar los datos me da continuamente este error: Tal como me indicaron en Spotify, llame a mi banco e incluso a visa y ambas entida...

spotify.jpg
  • Regular
  • Me empezaron a avisar que mi cuenta premium no podía cobrar de la tarjeta, que actualice los datos de la misma. Al actualizar los datos me da continuamente este error:   Tal como me indica...
  • konil1
  • Casual Listener
  • 7791 Views
  • 12 replies
  • 2 likes
  • 7791 Views
  • 12 replies
  • 2 likes

Superuser Contribution Subscribe to premium promo 9pesos for 3mos

I subscribe to premium thru goggle search engine(not on spotify account) using my android phone and pay the subscription using my visa card, but when i log in to my spotify account it was not already premium, I charged subscription promo but I never ...

  • Visitor
  • I subscribe to premium thru goggle search engine(not on spotify account) using my android phone and pay the subscription using my visa card, but when i log in to my spotify account it was not already...
  • user-removed
  • Not applicable
  • 629 Views
  • 1 replies
  • 0 likes
  • 629 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment is already taken from paymaya but still shows i am not able to renew the premium subscrip

My last payment was june 6 via paymaya and now they say that I need to renew my payment and it's not even due yet it's only june 27

  • Newbie
  • My last payment was june 6 via paymaya and now they say that I need to renew my payment and it's not even due yet it's only june 27   
  • user-removed
  • Not applicable
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment resulted in error state, but cash got out anyway from credit card

PlanPremiumCountryPortugalDevicePCOperating SystemWindows 10BrowserFirefox 60.0.2 (64 bit) Hi, Today I tried to pay Spotify subscription with a temporary credit card (like I do every month) and got an error trying to update details. However, the mone...

  • Newbie
  • Plan Premium Country Portugal Device PC Operating System Windows 10 Browser Firefox 60.0.2 (64 bit)   Hi,   Today I tried to pay Spotify subscription with a temporary credit ca...
  • user-removed
  • Not applicable
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need help right away

My Question or Issue I have a premium membership but no longer have access to the password or email address connect to that account. I am still getting charged for the account I can't use! How do I cancel the account all together. Or how to access it...

  • Visitor
  •     My Question or Issue   I have a premium membership but no longer have access to the password or email address connect to that account. I am still getting charged for the ac...
  • user-removed
  • Not applicable
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Paguei e foi debitado 2 vezes e não libera meu Spotify Premium

Olá,Fiz o pagamento do Spotify Premium há dois dias através do cartão , mas o serviço não foi liberado para mim até agora.O débito já foi efetuado no banco 2 vezes , mas continuo apenas com a versão Free. Como posso resolver esse problema? Bom dia,Lo...

  • Newbie
  • Olá, Fiz o pagamento do Spotify Premium há dois dias através do cartão , mas o serviço não foi liberado para mim até agora. O débito já foi efetuado no banco 2 vezes , mas continuo apenas com a...
  • Bittencourt
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Paid full price for Premium but still have FREE account

I tried to subscribe to the 99c trial offer which wouldn't work, so I subscribed normally to an account. It's never left the FREE account mode, yet I have been charged twice for the premium account. Has anyone else had this happen? I'm really **bleep...

  • Casual Listener
  • I tried to subscribe to the 99c trial offer which wouldn't work, so I subscribed normally to an account. It's never left the FREE account mode, yet I have been charged twice for the premium account. ...
  • krzq-_7xzzs9
  • Casual Listener
  • 228 Views
  • 2 replies
  • 0 likes
  • 228 Views
  • 2 replies
  • 0 likes

Superuser Contribution Registered for the 9 Pesos Spotify Premium but got charged 129 Pesos after a month

PlanPremiumCountryPhilippinesDevice(ASUS Zenfone 4 Max)Operating System(Android Kernel Version) My Question or Issue I resgistered to the 9 Pesos promo of Spotify Premium but I was still charged 129 Pesos after a month when I registered to the 9 Peso...

  • Casual Listener
  • Plan Premium Country Philippines Device (ASUS Zenfone 4 Max) Operating System (Android Kernel Version)   My Question or Issue  I resgistered to the 9 Pesos promo of Spotify Premiu...
  • JulianA_Bogota
  • Roadie
  • 3230 Views
  • 1 replies
  • 0 likes
  • 3230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error al pagar cuenta premium en vez de familiar

Hola ! Acabo de compara el plan premium y pague todo el año. Pensé que estaba comprando el familiar y ahora deseo continuar en el plan familiar...simplemente me cambio? O debo pagar ambos planes?

  • Newbie
  • Hola ! Acabo de compara el plan premium y pague todo el año. Pensé que estaba comprando el familiar y ahora deseo continuar en el plan familiar...simplemente me cambio? O debo pagar ambos planes? &n...
  • JulianA_Bogota
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged early but I'm still asked to pay on the expired date

So I got charged on June 11, while my account's expiry date is June 21. I didn't really have any problem with that since people said they would charge you earlier than the expiry date to help the account run smoothly (but seriously, more than a week ...

  • Newbie
  • So I got charged on June 11, while my account's expiry date is June 21. I didn't really have any problem with that since people said they would charge you earlier than the expiry date to help the acc...
  • JulianA_Bogota
  • Roadie
  • 213 Views
  • 1 replies
  • 1 likes
  • 213 Views
  • 1 replies
  • 1 likes

Solved!! When does my subscription actually end?

PlanPremiumCountryUnited States My Question My "Account overview" page on spotify.com says, "Your Premium for Student & Hulu subscription will end on 6/30/18." Does this mean that my subscription will end at the end of the day (local time) on June 30...

  • Newbie
  • Plan Premium Country United States   My Question   My "Account overview" page on spotify.com says, "Your Premium for Student & Hulu subscription will end on 6/30/18." Does this m...
  • Ryanx0r
  • Composer
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

How do i get student discount

PlanFree/PremiumCountry TurkeyDeviceSony Xperia z3+Operating SystemAndroid My Question or IssueI paid like 13,99 Turkish Liras for 3 months and i saw the student discount for university students and how do i get this discount and does this discount e...

  • Newbie
  • Plan Free/Premium Country  Turkey Device Sony Xperia z3+ Operating System Android   My Question or Issue I paid like 13,99 Turkish Liras for 3 months and i saw the student discoun...
  • Noah
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Error de pago

No me deja agregar mi forma de pago a la cuenta que tenia premiun desde el mes de abril que se cancelo la tc no he podido y ya perdí mi cuenta que tenia desde el 2016...que tengo que hacer ..

  • Newbie
  • No me deja agregar mi forma de pago a la cuenta que tenia premiun  desde el mes de abril que se cancelo la tc no he podido y ya perdí mi cuenta que tenia desde el 2016...que tengo que hacer ..&n...
  • osornios
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Charged twice per month

I'm being charged again this month twice already. Can someone see this issue pls

  • Casual Listener
  • I'm being charged again this month twice already. Can someone see this issue pls
  • 3vx_-c0noct6i
  • Casual Listener
  • 357 Views
  • 5 replies
  • 2 likes
  • 357 Views
  • 5 replies
  • 2 likes

Premium stopped working despite paying

Hi. Got an email offering 3 months for 9.99 so paid. Payment taken. Worked fine for 2 days until I could not open spottify at all so deleted the app and reinstalled. I now have only the free account. It is definitely the right login details. When I c...

  • Newbie
  • Hi. Got an email offering 3 months for 9.99 so paid. Payment taken. Worked fine for 2 days until I could not open spottify at all so deleted the app and reinstalled. I now have only the free account....
  • Luke
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

I canceled my premium account but I still pay

I canceled my premium account back in novemeber but I still pay .I want to stop paying . Will i get my money back that paid during the time I never used a premium account. My Question or Issue

  • Newbie
  •   I canceled my  premium account back in novemeber but I still pay . I want to stop paying . Will i get my money back that paid during the time I never used a premium account.   My...
  • Luke
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Premium account issue

PlanPremiumCountry México DeviceiPhone 5 & 6Operating SystemiOS 11.4 My Question or Issue ¿Why my premium account switch again to free if I didn’t cancel the subscription?I tried to add again mi debit card for payment but an error appears

  • Casual Listener
  • Plan Premium Country  México  Device iPhone 5 & 6 Operating System iOS 11.4   My Question or Issue  ¿Why my premium account switch again to free if I didn’t cancel t...
  • Luke
  • Spotify Star
  • 256 Views
  • 3 replies
  • 0 likes
  • 256 Views
  • 3 replies
  • 0 likes

Took money but I don’t have premium

PlanFree/PremiumCountry AustraliaDeviceMacbook Pro late 2015 and iPhone 7 PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I received an email about the $0.99 for three months so I clicked it and signed up. Took me to ...

  • Casual Listener
  • Plan Free/Premium Country  Australia Device Macbook Pro late 2015 and iPhone 7 Plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I re...
  • Luke
  • Spotify Star
  • 450 Views
  • 7 replies
  • 0 likes
  • 450 Views
  • 7 replies
  • 0 likes

pagamento

Paguei em 18/06, pelo cartão de crédito, porém está aparecendo a mensagem Premium em Pausa, e não consigo acessar o spotify.

  • Casual Listener
  • Paguei em 18/06, pelo cartão de crédito, porém está aparecendo a mensagem Premium em Pausa, e não consigo acessar o spotify.
  • Bittencourt
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes