Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 162605 Views
- 108 replies
- 12 likes
- 162605 Views
- 108 replies
- 12 likes
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18313 Views
- 27 replies
- 4 likes
- 18313 Views
- 27 replies
- 4 likes
Changing credit card
Hi, Spotify asks me to change my credit card, as my old one is no longer valid. I have tried everything now, but still it is not accepted. I am NOT going to cancell my subscription and start all over again. I have a family account and I have tried pr...
- Hi, Spotify asks me to change my credit card, as my old one is no longer valid. I have tried everything now, but still it is not accepted. I am NOT going to cancell my subscription and start...
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- Spotify Star
- 378 Views
- 1 replies
- 0 likes
- 378 Views
- 1 replies
- 0 likes
New Zealand Account: Not Recognizing my Credit Card
Hi All, I am trying to setup my Spotify account in New Zealand. However when I try to pay using my NZ credit card, I get a promp stating that Spotify doesn't recognise my payments from this country... Which I find a bit strange. Would appreciate any ...
- Hi All, I am trying to setup my Spotify account in New Zealand. However when I try to pay using my NZ credit card, I get a promp stating that Spotify doesn't recognise my payments from this ...
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- Spotify Star
- 589 Views
- 1 replies
- 0 likes
- 589 Views
- 1 replies
- 0 likes
Still being charged
I canceled months ago, it’s not shown in my subscription on my Apple ID and it says free subscription on my Spotify app. I just want to not be charged and get this last months payment back. No one has answered my email and this is getting to be very ...
- I canceled months ago, it’s not shown in my subscription on my Apple ID and it says free subscription on my Spotify app. I just want to not be charged and get this last months payment back. No one ha...
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- Spotify Star
- 328 Views
- 1 replies
- 0 likes
- 328 Views
- 1 replies
- 0 likes
Emergency!
Hi, I update my account to a Premium account in December 31, with the plan 0.99$ for 3 months but now I see my spotify account and it appears as a simple account, Why? Could you help me please?Please answer ASAP
- Hi, I update my account to a Premium account in December 31, with the plan 0.99$ for 3 months but now I see my spotify account and it appears as a simple account, Why? Could you help me please? Plea...
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- Spotify Star
- 302 Views
- 1 replies
- 0 likes
- 302 Views
- 1 replies
- 0 likes
Why wont you take my money anymore?
I have been in Germany for the last 3 years with premium. Worked just fine. Card that I started premium with expired so my payment ran out. However, when I try to update my pay, it says spotify isn't available in my country? What?!
- I have been in Germany for the last 3 years with premium. Worked just fine. Card that I started premium with expired so my payment ran out. However, when I try to update my pay, it says spotify isn't...
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- Spotify Star
- 305 Views
- 1 replies
- 0 likes
- 305 Views
- 1 replies
- 0 likes
Asked to cancel, but still on Premium
I cancelled my premium account a few weeks ago, but Spotify is saying that I'll be a Premium user until February 28. I don't wanto to pay for another month. What should I do?
- I cancelled my premium account a few weeks ago, but Spotify is saying that I'll be a Premium user until February 28. I don't wanto to pay for another month. What should I do?
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- Spotify Star
- 315 Views
- 1 replies
- 0 likes
- 315 Views
- 1 replies
- 0 likes
I dont have premium yet am charged for it. How do i cancel this! I cant cancel it
I get charged 9.99 every month for a subscription I don't have. I have tried to cancel through the subscription tab but I can't sense it shows I'm a free member not a premium member.
- I get charged 9.99 every month for a subscription I don't have. I have tried to cancel through the subscription tab but I can't sense it shows I'm a free member not a premium member.
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- Spotify Star
- 338 Views
- 1 replies
- 0 likes
- 338 Views
- 1 replies
- 0 likes
Can’t get premium
Every time I try and upgrade, it won’t accept my card. It tried to take a payment then cancelled after the very final attempt even when I had money in the bank. Does this mean Spotify is blocked from my card? If so, how do I find out?
- Every time I try and upgrade, it won’t accept my card. It tried to take a payment then cancelled after the very final attempt even when I had money in the bank. Does this mean Spotify is blocked from...
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- Spotify Star
- 282 Views
- 1 replies
- 0 likes
- 282 Views
- 1 replies
- 0 likes
Gift card doesn't work
I entered the code and then I came to the side where is that I have a month spotify premium only I have not
- I entered the code and then I came to the side where is that I have a month spotify premium only I have not
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- Spotify Star
- 306 Views
- 1 replies
- 0 likes
- 306 Views
- 1 replies
- 0 likes
Can't change countries to USA
I have a Spotify subscription in the UK, I've now moved to the US and followed your support instructions to enter a local credit card here to change billing currency/country but both cards I have raise an error saying the card's country isn't current...
- I have a Spotify subscription in the UK, I've now moved to the US and followed your support instructions to enter a local credit card here to change billing currency/country but both cards I have rai...
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- Spotify Star
- 279 Views
- 1 replies
- 0 likes
- 279 Views
- 1 replies
- 0 likes
Can't pay premium through mobile using smart carrier.
It says 'oops! Something went wrong. Please try again later or contact out support team.' Something like that. I'm trying to get premium badly. Thank you.
- It says 'oops! Something went wrong. Please try again later or contact out support team.' Something like that. I'm trying to get premium badly. Thank you.
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- Spotify Star
- 1429 Views
- 1 replies
- 1 likes
- 1429 Views
- 1 replies
- 1 likes
*URGENT* PAYMENT OPTIONS NOT WORKING??
Hi! I wanted to subscribe for a premium account but it seems that every payment option I tried won't work. it says enter payment details and 'Your Email' but after I click 'continue', nothing happens. I tried checking my email incase they emailed the...
- Hi! I wanted to subscribe for a premium account but it seems that every payment option I tried won't work. it says enter payment details and 'Your Email' but after I click 'continue', nothing happens...
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- Spotify Star
- 371 Views
- 1 replies
- 0 likes
- 371 Views
- 1 replies
- 0 likes
Payment troubles
I am paying thru cash but everytime I press continue to see my payment details, it does not show it and nothing is sent to my email either. My subscription has ended and I'm trying to pay since 2 days ago. It just says "Review and complete payment". ...
- I am paying thru cash but everytime I press continue to see my payment details, it does not show it and nothing is sent to my email either. My subscription has ended and I'm trying to pay since 2 day...
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- Spotify Star
- 263 Views
- 1 replies
- 0 likes
- 263 Views
- 1 replies
- 0 likes
my premuim still not working even i already recieve receipt trough email. please help
please help me to get fix my subscription. i already paid my fee for subscribing my account and i already got my redeem code but still it doesnt work. please help my because my subscription duration are running..(ps. i already put my redeem code but ...
- please help me to get fix my subscription. i already paid my fee for subscribing my account and i already got my redeem code but still it doesnt work. please help my because my subscription duration ...
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- Spotify Star
- 473 Views
- 1 replies
- 0 likes
- 473 Views
- 1 replies
- 0 likes
Change of Country
Hello,as I was living in the US for a while, I used my American credit card to pay for my Premium. Recently I moved back to the Czech Republic and need to change my payment details in order to pay for Premium using my Czech card.When I try to change ...
- Hello, as I was living in the US for a while, I used my American credit card to pay for my Premium. Recently I moved back to the Czech Republic and need to change my payment details in order to pa...
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- Spotify Star
- 277 Views
- 1 replies
- 0 likes
- 277 Views
- 1 replies
- 0 likes
Unable to add someone to family premium account
Hi, When my family member opens and signs up my invite for premium account it says unable to join. We tried all the options but it doesnt work. Can some one fix this?
- Hi, When my family member opens and signs up my invite for premium account it says unable to join. We tried all the options but it doesnt work. Can some one fix this?
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- Spotify Star
- 484 Views
- 1 replies
- 0 likes
- 484 Views
- 1 replies
- 0 likes
Renew Subscription - all songs lost
Spotify asked me to renew my premium subscription, which i gladly did but after i had renewed it all my songs and friends were lost. Any ideas?
- Spotify asked me to renew my premium subscription, which i gladly did but after i had renewed it all my songs and friends were lost. Any ideas?
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- Spotify Star
- 534 Views
- 1 replies
- 0 likes
- 534 Views
- 1 replies
- 0 likes
Needing help!!!
I just bought a new Alexa. Its saying that my spotify account will not stream to it? Now my spotify account, which I am a paying premium member for, says that I have to have premium in order to stream to Alexa? It is also now showing me as a free mem...
- I just bought a new Alexa. Its saying that my spotify account will not stream to it? Now my spotify account, which I am a paying premium member for, says that I have to have premium in order to strea...
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- Spotify Star
- 524 Views
- 1 replies
- 0 likes
- 524 Views
- 1 replies
- 0 likes
New credit card not valid
Hi - I do not know if this place will be the right for support on this topic...but where else write? There is not any other place to send an email for help when everything is read an done - and still the same problem.. The thing is that I had to get ...
- Hi - I do not know if this place will be the right for support on this topic...but where else write? There is not any other place to send an email for help when everything is read an done - and still...
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- Spotify Star
- 400 Views
- 1 replies
- 1 likes
- 400 Views
- 1 replies
- 1 likes
Premium account got switched to Free
I just opened up a new account bc my old account had been switched from Premium to Free and wasn't getting fixed.I am suppose to have a week of free Spotify Premium and it was switched today to Free, again!HElLP! I want to to be able to listen to my ...
- I just opened up a new account bc my old account had been switched from Premium to Free and wasn't getting fixed. I am suppose to have a week of free Spotify Premium and it was switched today to Fre...
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- Spotify Star
- 506 Views
- 1 replies
- 0 likes
- 506 Views
- 1 replies
- 0 likes