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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147460 Views

69 replies

10 likes

Premium for Family
  • 147460 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93158 Views

89 replies

4 likes

  • 93158 Views
  • 89 replies
  • 4 likes

Superuser Contribution fallo en el sistema

pedi la prueba de spotify por 30 premium pero me cobraron 100 pesos y no me dieron nada/no tengo premium y me cobraron

Newbie

pedi la prueba de spotify por 30 premium pero me cobraron 100 pesos y no me dieron nada/no tengo premium y me cobraron 😞

Alfredo

Roadie

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Problem with mobile subscription

PlanPremiumCountry PhilippinesDevice(Oppo F5)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Subscription problem

Casual Listener

Plan Premium Country  Philippines Device (Oppo F5) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Subscription problem

Billy-J

Spotify Star

386 Views

1 replies

0 likes

Problem with mobile subscription
  • 386 Views
  • 1 replies
  • 0 likes

Solved!! Charged for free trial

PlanFree/PremiumCountryCanada My Question or IssueI signed up for the 60 day trial and was charged immediately I'd like my money back!?

Casual Listener

Plan Free/Premium Country Canada    My Question or Issue I signed up for the 60 day trial and was charged immediately I'd like my money back!?

Billy-J

Spotify Star

1064 Views

3 replies

0 likes

  • 1064 Views
  • 3 replies
  • 0 likes

Payed Premium, but not making me premium

The first time i've subscribe to premium i did it paypal ... then i canceled the card and not i bought a pre paid card on a store and at first said i had premium until 25 november, now is requesting me to update my premium payment when i already paye...

Newbie

The first time i've subscribe to premium i did it paypal ... then i canceled the card and not i bought a pre paid card on a store and at first said i had premium until 25 november, now is requesting ...

Luke

Community Legend

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Paying twice for one account?

I set up my Spotify Premium account months ago directly through Rogers (cell provider) and the charge comes directly on my cell bill ($9.99). My issue is that for some reason I noticed that my visa is also being charged monthly for the same amount! I...

Newbie

I set up my Spotify Premium account months ago directly through Rogers (cell provider) and the charge comes directly on my cell bill ($9.99). My issue is that for some reason I noticed that my visa i...

Luke

Community Legend

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Problem with Payment

Hi CommunityIve just finished my 7 days free trial and had such a blast with spotify that i wanted to subscribe to the premium membership. The problem arises as none of the payment options available work. Everytime i attempt to make a payment; both c...

Newbie

Hi Community Ive just finished my 7 days free trial and had such a blast with spotify that i wanted to subscribe to the premium membership. The problem arises as none of the payment options availa...

Luke

Community Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Credit Card Troubleshooting

I am trying to pay for the premium services, but whenever I put my credit card information, the page seems to reload or crash and it won't allow the payment. I've tried in in various browsers and computers. Is there any solution?

Newbie

I am trying to pay for the premium services, but whenever I put my credit card information, the page seems to reload or crash and it won't allow the payment. I've tried in in various browsers and com...

Luke

Community Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Problems updating card details "not launched in this country"

Trying to change my card details to an Irish card, and according to the list I found Spotify is available here etc but as I put in the card details I get the error "Unfortunately we haven't launched in this country yet. You need to use a card issued ...

Newbie

Trying to change my card details to an Irish card, and according to the list I found Spotify is available here etc but as I put in the card details I get the error "Unfortunately we haven't launched ...

Luke

Community Legend

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Got charged twice. / Me cobraram duas vezes.

Just got charged twice, don't know what to do, the website help tells me to look at the receipt page but the link doesn't work. I'm using a nubank credit card. Pt-br Spotify acabou de me cobrar duas vezes, não sei como proceder. Tô usando o nubank pr...

Newbie

Just got charged twice, don't know what to do, the website help tells me to look at the receipt page but the link doesn't work. I'm using a nubank credit card.   Pt-br   Spotify acabou ...

Luke

Community Legend

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Error when trying to pay premium

I had Spotify Premium til last month, than my credit card expired so i'm trying to update my payment and everytime i submit my credit card info i get this: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been...

Regular

I had Spotify Premium til last month, than my credit card expired so i'm trying to update my payment and everytime i submit my credit card info i get this:   "Oops, seems your card or payment ...

Luke

Community Legend

317 Views

1 replies

1 likes

  • 317 Views
  • 1 replies
  • 1 likes

Double Payment Reference

I already payed for a 1 month subscription over the counter but my account is still not premium. also, I was sent 2 payment references and I used the 1st payment reference to enroll, maybe that's the reason why premium subscription isn't working?

Newbie

I already payed for a 1 month subscription over the counter but my account is still not premium. also, I was sent 2 payment references and I used the 1st payment reference to enroll, maybe that's the...

Luke

Community Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Premium account when using Sonos but not recognized in Spotify app

Dear, I am using Spotify through the Sonos app and therefor I have a premium account.However, the premium account is not recognized in the Spotify app and there it says that I still have a free account. Could you please help me?

Newbie

Dear,   I am using Spotify through the Sonos app and therefor I have a premium account. However, the premium account is not recognized in the Spotify app and there it says that I still have a...

Luke

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Downgraded to Free, Wont Let Me Resubscribe.

Hello, I signed up for 30day free trial of premium on an old bank card that expired before the 30 days were over so the transaction failed. Then, Spotify blocked me from using the app only allowing me to view the “Downgrade” option screen and had no ...

Newbie

Hello, I signed up for 30day free trial of premium on an old bank card that expired before the 30 days were over so the transaction failed. Then, Spotify blocked me from using the app only allowing m...

Luke

Community Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

i'm being charged but i can't access my account

Hi, i have got an account set up with spotify but i can't access my email which i was signed up with. I am being charged $11.99 per month but cannot log in to my account. I want to either cancel my account OR get access to it. this account im using i...

Newbie

Hi, i have got an account set up with spotify but i can't access my email which i was signed up with.  I am being charged $11.99 per month but cannot log in to my account.  I want to eith...

Luke

Community Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Unable to change the country

Hello!I've moved to a different country and unfortunately, I can't change my location. When I try to add different payment method, I put in my new bank card details and it says that this card was issued in different this payment method will not be ac...

Newbie

Hello! I've moved to a different country and unfortunately, I can't change my location.  When I try to add different payment method, I put in my new bank card details and it says that this...

Luke

Community Legend

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

My Account should be Premium and NOT free

Dear Sir/MadamI am using Spotify through the Sonos app and therefore I have a premium account.However, the premium account is not recognized in the Spotify app and there it says that I still have a free account.Could you please help me?

Newbie

Dear Sir/Madam I am using Spotify through the Sonos app and therefore I have a premium account. However, the premium account is not recognized in the Spotify app and there it says that I still ha...

Luke

Community Legend

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Cant log in

I cant log in an it is not recognising my email.I am getting charged monthly for premium.Is there any way of linking my financial details to my log on. Thanks

Newbie

I cant log in an it is not recognising my email. I am getting charged monthly for premium. Is there any way of linking my financial details to my log on.   Thanks

Luke

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

my account still no premium. somebody help me

i paid the price but my account still no premium...1-2-

Newbie

i paid the price but my account still no premium... 1-<removed sensitive info> 2-<removed sensitive info>

Luke

Community Legend

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Problemas con tarjeta de crédito cuenta estudiante

Buenas noches, hoy deseo ingresar mi tarjeta de crédito pero dice que tiene problemas con el banco, pero no es así. Esperto respuesta.

Newbie

Buenas noches, hoy deseo ingresar mi tarjeta de crédito pero dice que tiene problemas con el banco, pero no es así.  Esperto respuesta.

Luke

Community Legend

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

i need technical support

i pay for premium and i got charged for this month but my account is saying i have Spotify free ? i need help a.s.a.p and i would also like the student discount ($4.99)

Newbie

i pay for premium and i got charged for this month but my account is saying i have Spotify free ? i need help a.s.a.p and i would also like the student discount ($4.99)

Luke

Community Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes