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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132026 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66351 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
248432 Views
152 replies
13 likes
I just signed up for a single premium plan 2 days ago and want to upgrade to the family premium, I'm wondering whether I will be charged $15.00 or just $5.00 for the difference. I dont want to spend $25.00 for essentially $15.00 worth of service. Any...
I just signed up for a single premium plan 2 days ago and want to upgrade to the family premium, I'm wondering whether I will be charged $15.00 or just $5.00 for the difference. I dont want to spend ...
Spotify Star
223 Views
1 replies
0 likes
Need to once again import payment details in order to upgrade from Premium trial (0,99E/month) to Premium (5,99E/month)? Just wondering whether the trial automatically switches to regular payment so that I would not like to pay 5,99E twice... What do...
Need to once again import payment details in order to upgrade from Premium trial (0,99E/month) to Premium (5,99E/month)? Just wondering whether the trial automatically switches to regular payment so ...
Spotify Star
230 Views
1 replies
0 likes
Hello, It's been 4 days now that I try to pay my subscription to Spotify Premium.I have done all the solutions of "solving problems related to payments". I repeat myself again: I change my bank card and my old bank details are no longer valid. I have...
Hello, It's been 4 days now that I try to pay my subscription to Spotify Premium. I have done all the solutions of "solving problems related to payments". I repeat myself again: I ch...
Spotify Star
308 Views
1 replies
0 likes
Hi, i had a family premium acount for my parets and i cancel it because i wasent working... now i am paying 2 and cant use it! Its is almost a year from that... I had search for a solution and i got surpriced because one of the acounts it isn´t mine!...
Hi, i had a family premium acount for my parets and i cancel it because i wasent working... now i am paying 2 and cant use it! Its is almost a year from that... I had search for a solution an...
Spotify Star
236 Views
1 replies
0 likes
Good morning I have used a gift code for unlock 3 month of Spotify premium thanks to Renzi's code but my profile says that my subscription goes on for only one month (the free month) .Someone know how to solve this problem?
Good morning I have used a gift code for unlock 3 month of Spotify premium thanks to Renzi's code but my profile says that my subscription goes on for only one month (the free month) . Someon...
Spotify Star
254 Views
1 replies
0 likes
PlanPremiumCountryCanadaDevicePCOperating SystemWINDOWS 10 My Question or Issue I was just curious as to why I was being double charged. I am currently using a student account ($4.99), but this month I noticed 2 charges on my credit card. One for $4....
Plan Premium Country Canada Device PC Operating System WINDOWS 10 My Question or Issue I was just curious as to why I was being double charged. I am currently using a student a...
Spotify Star
452 Views
3 replies
0 likes
PlanPremiumCountry Belgium My Question or Issue I have been using PayPal as a paymentmethod for as long as I have Spotify Premium. Never had any issues. The payments always worked and now, all of the sudden, the payment has not gone through even thou...
Plan Premium Country Belgium My Question or Issue I have been using PayPal as a paymentmethod for as long as I have Spotify Premium. Never had any issues. The...
Spotify Star
10669 Views
13 replies
0 likes
Hey,I paid for Premium but I still didn't get all the options for me to use. I already paid in the beginning of August ang it still doesn't work. I tried these steps behind this link https://support.spotify.com/account_payment_help/payment_help/i-pay...
Hey, I paid for Premium but I still didn't get all the options for me to use. I already paid in the beginning of August ang it still doesn't work. I tried these steps behind this link https...
Songwriter
366 Views
1 replies
0 likes
Today I received an email from paypal saying I authorized a payment to spotify which I do not. I haven't used the spotify during this payment's worth and I would wish to receive a refund as I do not intend to use spotify premium for the next 30 days....
Today I received an email from paypal saying I authorized a payment to spotify which I do not. I haven't used the spotify during this payment's worth and I would wish to receive a refund as I do not ...
Spotify Star
234 Views
1 replies
0 likes
My husband and I joined our Spotify accounts to make one Spotify Premium Family. We are both being charged $14.99/month at two seperate times. I am the primary and sent him an invite for the family plan but the charge has been coming out of our accou...
My husband and I joined our Spotify accounts to make one Spotify Premium Family. We are both being charged $14.99/month at two seperate times. I am the primary and sent him an invite for the...
Spotify Star
267 Views
1 replies
0 likes
Can you legally use your Spotify account at a company paid event? I will not be paid anything for this and the only people attending the event are company enployees. It will be fully paid by the company and pictures may be taken to promote the compan...
Can you legally use your Spotify account at a company paid event? I will not be paid anything for this and the only people attending the event are company enployees. It will be fully paid by th...
Spotify Star
291 Views
1 replies
0 likes
Hi there. I've been a user for spotify for many years, but I've come to notice how lame it is that students can get a discount for their Premium membership, but not Active Military? I don't really care much for the addition of Hulu at all personally,...
Hi there. I've been a user for spotify for many years, but I've come to notice how lame it is that students can get a discount for their Premium membership, but not Active Military? I don't really ca...
Spotify Star
720 Views
3 replies
1 likes
PlanFree/Premium My Question or Issue I used Spotify in my car today. Everything worked fine. A few hours later, when I tried to access it at home, it said I had the Free plan instead of Premium. I pay for the Premium plan - an ads, skip songs, all t...
Plan Free/Premium My Question or Issue I used Spotify in my car today. Everything worked fine. A few hours later, when I tried to access it at home, it said I had the Free plan...
Spotify Star
494 Views
3 replies
0 likes
PlanPremiumCountry UKDeviceiPhone SE My Question or IssueI have set up my account to charge me by my phone bill at the end of every month but I would like to change this to credit card. Can I simply change the payment method by clicking the update pa...
Plan Premium Country UK Device iPhone SE My Question or Issue I have set up my account to charge me by my phone bill at the end of every month but I would like to change this to ...
Community Legend
618 Views
1 replies
0 likes
If I want to change my house address for my family premium account, is it necessary to cancel my current account and start a new one with a new email? Can I use my former email to start the new account of family premium, therefore, change the address...
If I want to change my house address for my family premium account, is it necessary to cancel my current account and start a new one with a new email? Can I use my former email to start the new accou...
Community Legend
660 Views
1 replies
0 likes
PlanPremiumCountry MexicoDeviceiPhone 7Operating SystemiOS 11 My Question or IssueRevisando el resumen de movimientos en mi tarjeta, noté un cargo por 99MXN de spotify aparte de mi suscripcion normal (Mi suscripcion es un plan familiar de 149), algui...
Plan Premium Country Mexico Device iPhone 7 Operating System iOS 11 My Question or Issue Revisando el resumen de movimientos en mi tarjeta, noté un cargo por 99MXN de spotify a...
Spotify Star
2016 Views
3 replies
0 likes
PlanFree/PremiumCountry The Netherlands Device(iPhone 7, Samsung galaxy S7) Operating System(iOS 10, Android Oreo) My Question or IssueWe paid for our family account just a few days ago, but none of us is able to use Spotify Premium anymore. We alrea...
Plan Free/Premium Country The Netherlands Device (iPhone 7, Samsung galaxy S7) Operating System (iOS 10, Android Oreo) My Question or Issue We paid for our fam...
Spotify Star
713 Views
1 replies
0 likes
PlanFamily PremiumCountry NorwayDeviceHuwaei P10Operating SystemAndroid My Question or Issue I'm paying for the spotify family subscription through paypal that deducts from my own bank account, but I can't seem to change my subscription now I don't n...
Plan Family Premium Country Norway Device Huwaei P10 Operating System Android My Question or Issue I'm paying for the spotify family subscription through paypal that dedu...
Spotify Star
451 Views
1 replies
0 likes
I am a current premium member, and am realizing that I can be taking advantage of the $4.99 a month for student discount. I found where I can change my subscription status, but I'm curious whether or not all my saved playlists and music will be delet...
I am a current premium member, and am realizing that I can be taking advantage of the $4.99 a month for student discount. I found where I can change my subscription status, but I'm curious whether or...
Spotify Star
389 Views
1 replies
0 likes
PlanPremium/businessCountryHong Kong My Question or Issue I would like to use Spotify in my new restaurant in Hong Kong but there Soundtrack Business is not yet available here. Is there any other way we can get the license? Is there a third party lic...
Plan Premium/business Country Hong Kong My Question or Issue I would like to use Spotify in my new restaurant in Hong Kong but there Soundtrack Business is not yet availabl...
Spotify Star
694 Views
1 replies
0 likes
