Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 129330 Views
- 87 replies
- 10 likes
- 129330 Views
- 87 replies
- 10 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 15423 Views
- 27 replies
- 3 likes
- 15423 Views
- 27 replies
- 3 likes
Superuser Contribution Charged for Premium but can't find account
PlanPremiumCountry South AfricaDevicePCOperating SystemWindows 10 My Question or Issue I subscribed and are being charged monthly, but I don't see premium features for my account. I have searched for the last 4 hours, but can't find help. How do I ge...
- Plan Premium Country South Africa Device PC Operating System Windows 10 My Question or Issue I subscribed and are being charged monthly, but I don't see premium features ...
-
-
- Roadie
- 265 Views
- 1 replies
- 0 likes
- 265 Views
- 1 replies
- 0 likes
Bought premium on a wrong account
PlanFree/PremiumCountry The NetherlandsDevice(iPhone 7Operating System(iOS 10 My Question or Issue i was logged in on the account (margrietbiemans) and bought premium, but i wanted to buy it on (2002051701-nl) because that is my main account, is it p...
- Plan Free/Premium Country The Netherlands Device (iPhone 7 Operating System (iOS 10 My Question or Issue i was logged in on the account (margrietbiemans) and boug...
-
-
- Spotify Star
- 277 Views
- 1 replies
- 0 likes
-
AccountPremiumSubscription
- 277 Views
- 1 replies
- 0 likes
Superuser Contribution Phone bill payment got charged but premium not activated
hi I pay premium membership with my phone bill in indonesia and got charged 2 times but my premium membership not activated. I contacted my phone bill provider and they said I got 2 charged 2 times and payment is completed too. any solution? thanks
- hi I pay premium membership with my phone bill in indonesia and got charged 2 times but my premium membership not activated. I contacted my phone bill provider and they said I got 2 charged 2 times a...
-
-
- Roadie
- 227 Views
- 1 replies
- 0 likes
- 227 Views
- 1 replies
- 0 likes
Superuser Contribution Renovação de Assintura Familiar
PlanPremium FamiliarCountry Brazil My Question or Issue Meu plano premium familiar foi encerrado por problema no cartao de pagamento.Fiz uma nova ativação trocando a forma de pagamento, porém, nao ativou o premium familiar, ativou o premium comum. Te...
- Plan Premium Familiar Country Brazil My Question or Issue Meu plano premium familiar foi encerrado por problema no cartao de pagamento. Fiz uma nova ativação trocand...
-
-
- Roadie
- 224 Views
- 1 replies
- 0 likes
- 224 Views
- 1 replies
- 0 likes
Superuser Contribution Rogers Free Premium Subscription Period Ended
As the end of my Rogers (third party) provided free subscription to Spotify Premium was coming to an end, I wondered how the change would affect my account and downloads, etc. Just before the end of the period, I went to Spotify offline on my phone (...
- As the end of my Rogers (third party) provided free subscription to Spotify Premium was coming to an end, I wondered how the change would affect my account and downloads, etc. ...
-
-
- Roadie
- 382 Views
- 1 replies
- 0 likes
- 382 Views
- 1 replies
- 0 likes
Superuser Contribution Cobrança indevida de R$10,00 após troca de cartão
Olá,mudei o cartão de crédito no último sábado (07/7/2018) e foi cobrado R$10,00. Já vi outras pessoas com o mesmo problema. Falaram que seria estornada, mas até agora continua lá para ser pago na fatura. Peço que resolvam isso logo.
- Olá, mudei o cartão de crédito no último sábado (07/7/2018) e foi cobrado R$10,00. Já vi outras pessoas com o mesmo problema. Falaram que seria estornada, mas até agora continua lá para ser pago na ...
-
-
- Roadie
- 251 Views
- 1 replies
- 0 likes
- 251 Views
- 1 replies
- 0 likes
Charged twice
My Question or Issue I'm getting charged twice every month. Pretty sure two accounts are set up. Got a new phone and had to sign up again as Spotify kept saying I didn't have premium. Now getting charged twice every month. Please cancel one so I'm no...
- My Question or Issue I'm getting charged twice every month. Pretty sure two accounts are set up. Got a new phone and had to sign up again as Spotify kept saying I didn't have p...
-
-
- Community Legend
- 272 Views
- 1 replies
- 0 likes
- 272 Views
- 1 replies
- 0 likes
Revolut credit card doesn't work in Romania
Hello, I have a Revolut card, i'm from Romania, and i want to use it on Spotify, and i recive an message that i need to change my country to U.K. i i want to use this card. It is a big error, i alose use Deezer, UBER and another online services and m...
- Hello, I have a Revolut card, i'm from Romania, and i want to use it on Spotify, and i recive an message that i need to change my country to U.K. i i want to use this card. It is a big error, i alose...
-
-
- Casual Listener
- 2627 Views
- 7 replies
- 4 likes
- 2627 Views
- 7 replies
- 4 likes
Solved!! Charged, but premium not active
PlanShould be premiumCountry ItalyDeviceGalaxy s6Operating SystemAndroid My Question or Issue I have payed for the yearly subscription to premium but it's not active. I WAS charged The receipt IS present on the page on this website and on my bank app...
- Plan Should be premium Country Italy Device Galaxy s6 Operating System Android My Question or Issue I have payed for the yearly subscription to premium but it's n...
-
-
- Casual Listener
- 530 Views
- 2 replies
- 0 likes
- 530 Views
- 2 replies
- 0 likes
Failed to charge my acc now I’m free
Hello,we have a Problem with our Family Acc Subscription:My Bank Account had no money on it. So they charged it and it fails. Two days later I send the money bymyself to the Spotify Bank Account data which tried to charge my bank account. Now we don’...
- Hello, we have a Problem with our Family Acc Subscription: My Bank Account had no money on it. So they charged it and it fails. Two days later I send the money bymyself to the Spotify Bank Account ...
-
-
- Composer
- 262 Views
- 1 replies
- 0 likes
- 262 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution after getting spotify premium, music on my pc sounds bad,but on my smartphone music sounds better.
PlanPremiumCountry:Latvia DeviceLenovo flex 14-D windows10pro Build:1709 (Laptop)Nomu S20 android6.0.1 Why do my music sounds bad on my pc,but on my android really good?
- Plan Premium Country:Latvia Device Lenovo flex 14-D windows10pro Build:1709 (Laptop) Nomu S20 android6.0.1 Why do my music sounds bad on my...
-
-
- Roadie
- 2662 Views
- 6 replies
- 0 likes
- 2662 Views
- 6 replies
- 0 likes
Payment
hello, I am trying to get a subscription started and every time I enter a card it says payment failed. I called the banks got that all sorted and everything is good. I have used a variety of different cards and still says payment failed. Has anyone e...
- hello, I am trying to get a subscription started and every time I enter a card it says payment failed. I called the banks got that all sorted and everything is good. I have used a variety of differen...
-
-
- Spotify Star
- 212 Views
- 1 replies
- 0 likes
- 212 Views
- 1 replies
- 0 likes
Superuser Contribution Stuy HS discounts
Hi, I am a student attending Stuyvesant High School in New York City. We are a school around 4000 strong and although we love music, a large fraction of the student body comes from low income families. To make the service more accessible to them, cou...
- Hi, I am a student attending Stuyvesant High School in New York City. We are a school around 4000 strong and although we love music, a large fraction of the student body comes from low income familie...
-
-
- Casual Listener
- 342 Views
- 2 replies
- 0 likes
- 342 Views
- 2 replies
- 0 likes
Superuser Contribution Unable to pay from phone bill anymore
Using a Samsung s7 edge on the 3 network I've always been paying with my phone bill but for some reason it will no longer accept the payment this way is there any reason for this or will it be a PayPal or card payment from now on.
- Using a Samsung s7 edge on the 3 network I've always been paying with my phone bill but for some reason it will no longer accept the payment this way is there any reason for this or will it be a PayP...
-
-
- Roadie
- 358 Views
- 3 replies
- 0 likes
- 358 Views
- 3 replies
- 0 likes
Superuser Contribution Family: keep getting kicked out due to address, even we all have and post the same address
Family: keep getting kicked out due to address, even we all have and post the same address. We have a family account. We all share the same address and we all submit it exactly the same way. For months it worked. All of sudden, we were to confirm it,...
- Family: keep getting kicked out due to address, even we all have and post the same address. We have a family account. We all share the same address and we all submit it exactly the same way....
-
-
- Casual Listener
- 567 Views
- 2 replies
- 0 likes
- 567 Views
- 2 replies
- 0 likes
Switching from Spotify I Tunes account to direct Spotify account
Do I lose my playlists when switching from Premium Spotify I Tunes account to a direct Premium Spotify account?
- Do I lose my playlists when switching from Premium Spotify I Tunes account to a direct Premium Spotify account?
-
-
- Community Legend
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
payment method not supported in my coutnry
I live in Romania and only have a maestro card and a paypal account but neither are supported, can I use a vpn of some sort or something to get my spotify premium?
- I live in Romania and only have a maestro card and a paypal account but neither are supported, can I use a vpn of some sort or something to get my spotify premium?
-
-
- Spotify Star
- 227 Views
- 1 replies
- 0 likes
- 227 Views
- 1 replies
- 0 likes
[Country] Spotify in Serbia
Hello, Ive got an free sportify account but I would like to try the premium. The problem is, at the moment I'm in Indonesia for holiday (I live official in the Netherlands) but I can't change my country in my profile. Only Indonesia is available. I c...
- Hello, Ive got an free sportify account but I would like to try the premium. The problem is, at the moment I'm in Indonesia for holiday (I live official in the Netherlands) but I can't chan...
-
-
- Community Legend
- 590 Views
- 1 replies
- 0 likes
- 590 Views
- 1 replies
- 0 likes
Superuser Contribution Spamm on premium accounts
PlanPremiumCountry GermanyDevice Operating System(Android Oreo) My Question or Issue Hi, I'm a premium user on a family account. We have been really happy with spotify services, but we have noticed on all joined accounts that even though we don't lis...
- Plan Premium Country Germany Device Operating System (Android Oreo) My Question or Issue Hi, I'm a premium user on a family account. We have been really happy...
-
-
- Moderator
- 236 Views
- 1 replies
- 0 likes
- 236 Views
- 1 replies
- 0 likes
Superuser Contribution Subscription status
I have pre-paid for 12 months but I still get an error message that I need to update the payment plan or my offline content willl dissapear. Do not reply that I should log off/log in. Just fix the issue for my account. TODAY
- I have pre-paid for 12 months but I still get an error message that I need to update the payment plan or my offline content willl dissapear. Do not reply that I should log off/log in. Just fi...
-
-
- Moderator
- 221 Views
- 1 replies
- 0 likes
- 221 Views
- 1 replies
- 0 likes