Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I can’t upgrade to premium on the iOS mobile app. And I can’t use the website for reasons. Pls fix
Music won't play when I have no internet
Hi. I paid for premium but my account is still on free mode. Please help my email is < Moderator Snip - removed for security > pls contact me there
Hello, I have Spotify Premium (Brazil) and I need to change my payment method. I just want to change the card that I use for paying. The card that I want to use now belongs to another person. They asks me to fill the spaces with name, adress, etc. be...
Hi there, recently my account has been hacked by a mystery person and my subsciption changed to family with them adding their own profile. I only recently realised and have changed my passwords, logged out on all devices and changed my subscription b...
I just bought the 3 month premium for $0.99, and I was wondering how to cancel auto-renewal. When I click on cancel or change subscription, I don't see a cancel subscription. I only see the option to change to the student or family subscription and t...
Are the songs that I have added to my free playlist cached to my phone or do I use data every time I play them without wifi
I need to cancel an account not in my name but using my credit card.
Hi, I have a Premium's Account of my telephone company, but i want cancel it.I called with my company and they been cancelled my account, but in the page of Spotify i still seeing the "Premium's Account". Why? My company says that, in yours system, I...
My husband share with me the link for the premiun familiar plan but it doesnt work for me and there ir a red parragraph that says that cannot be possible to suscribe to the familiar plan
Fiz a inscricao hoje para Premium, e foi cobrado um valor de R$10,00 automaticamento, no site diz que tenho um mes gratis.
The first question is why it is not possible to ask Spotify consultant at Spotify? The second question why Spotify makes it impossible for me to use Pay Pal payments. There is a blockage of this possibility. I wanted to set up a premium account and I...
Acabo de meter mi suscripcion premium para universitarios y me a cobrado dos veces 99 pesos mexicanos y una vez 49 pesos mexicanos... ademas de que en el correo que recibi me aparece que no se me cobro nada.
Hello, I am new in Spotify,I had never entered the app before.But yesterday I decided to try Spotify,and subscribe to it.But I had 2 problems,I thought that the first month of subscription was free,and second,that the amount of the monthly subscripti...
I have my own premium account but my dad has signed up the family to a new family premium account - will i still be charged for my old premium account?
I signed up for 3 months of spotify premium for 99 cents awhile ago and now when I go to cancle my subscriptions it tells me im already on spotify free but when I use my spotify I still have premium feature, I want to make sure I dont get charged. Ho...
Hi,My spotify premium is only 1 day left and i tried to extend my subscription just like usual. I bought 3month membership with payment method using ATM transfer via mobile banking . My bank account got charged but i'm not received my confirmation em...
Hi, My Spotify account switches from Premium to Free without any notice or anything. I think this happened last saturday (24th of februari), because I heard one of the commercial you get with a Free account, but I was not sure. I really noticed it th...
Hi! I'm New to premium subscription. I just want to confirm if - what if I registered to a premium monthly and my card does not have suffecient balance for the next month, what will happen? will they charge me twice when I reload my card or will they...
1. Son had his own Premium Account.2. I subscribed to Spotify Family.3. Me and my partner downloaded Spotify App.4. Sent invites to partner and son.5. When son uses it I can’t.6. When partner uses it I can’t.7. Rubbish/non existent help.8. Resent inv...