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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
69096 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133622 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
70615 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
254037 Views
156 replies
13 likes
If I canccel premium after I've been charged will the money that was charged to my account be refunded? Or should I just cancel before the next payment is due?
If I canccel premium after I've been charged will the money that was charged to my account be refunded? Or should I just cancel before the next payment is due?
Spotify Star
218 Views
1 replies
0 likes
I recently purchased two $10 spotify gift cards. i did not realize that they were only for the individual premium subscription. i needed them for the family subscription. so is there any way to use the gift cards toward my family plan.
I recently purchased two $10 spotify gift cards. i did not realize that they were only for the individual premium subscription. i needed them for the family subscription. so is there any way to use t...
Spotify Star
225 Views
1 replies
0 likes
So today i decided to finally redeem my free trial for Spotify and when i signed up it told me that it told me i had already redeemed a similar discount when i never had. Any solutions?
So today i decided to finally redeem my free trial for Spotify and when i signed up it told me that it told me i had already redeemed a similar discount when i never had. Any solutions?
Spotify Star
254 Views
1 replies
0 likes
So I updated my profile and purchased premium and well for some odd reasons the app doesn't give me the features. I went to check my subscription and it states PREMIUM... but why can't I use shuffle and or other premium features??
So I updated my profile and purchased premium and well for some odd reasons the app doesn't give me the features. I went to check my subscription and it states PREMIUM... but why can't I use shuffle ...
Spotify Star
224 Views
1 replies
0 likes
I have paid for premium version but i can only download. Can't choose next nor previous, played a music in my music but the next music is not in my music, still asking me to upgrade to premium version. I used spotify before and it doesn't happened to...
I have paid for premium version but i can only download. Can't choose next nor previous, played a music in my music but the next music is not in my music, still asking me to upgrade to premium versio...
Spotify Star
232 Views
1 replies
0 likes
I put in my credit card number but it says payment failed. I have tried this over the past few days and it doesn't work. What do I do?
I put in my credit card number but it says payment failed. I have tried this over the past few days and it doesn't work. What do I do?
Spotify Star
216 Views
1 replies
0 likes
Hi.I have checked my payment and even logged out and in again.Can somebody help me help me?/David
Hi. I have checked my payment and even logged out and in again. Can somebody help me help me? /David
Spotify Star
233 Views
1 replies
0 likes
I have just signed up for a trial and have updated my phone. When logging into new phone with existing account information my trial does not work. I still have 2 months of trial to go. Any help would be appreciated.
I have just signed up for a trial and have updated my phone. When logging into new phone with existing account information my trial does not work. I still have 2 months of trial to go. Any help would...
Spotify Star
311 Views
1 replies
0 likes
PlanPremiumCountry IrelandDevicei Phone 7Operating SystemiOS 10 My Question or IssueHiI’ve just noticed that I’m am being charged twice a month for my Spotify premium accounts (2 separate €9.99 transactions a month) and have been for the last number ...
Plan Premium Country Ireland Device i Phone 7 Operating System iOS 10 My Question or Issue Hi I’ve just noticed that I’m am being charged twice a month for my Spotify premium ...
Spotify Star
514 Views
3 replies
0 likes
PlanFreeCountryUS Device(iPhone 6 Plus, Desktop PC)Operating System(iOS 11, Windows 10) My Question or IssueI have 2 US Spotify Gift Cards, $60 each. Can I redeem both cards and activate Premium Plan? Will redeeming both cards top up my account for a...
Plan Free Country US Device (iPhone 6 Plus, Desktop PC) Operating System (iOS 11, Windows 10) My Question or Issue I have 2 US Spotify Gift Cards, $60 each. Can I redeem ...
Spotify Star
295 Views
1 replies
0 likes
I alredy have a premium account. I can use it on my phone but when I try to use it on my PC it's says you are using spotify free.. PremiumCountry turkeyDevice(lenovo)Operating System(Windows 10) My Question or Issue how can I fix it?
I alredy have a premium account. I can use it on my phone but when I try to use it on my PC it's says you are using spotify free.. Premium Country turkey Device (lenovo) Operating S...
Spotify Star
282 Views
1 replies
0 likes
i have been subscribed and used it without any problem. Then today(19 aug) it showed that my account was free account and needed to be upgrade for premium but it had already charged me on 15th aug. (after paying on 15th i still used it as premiere) i...
i have been subscribed and used it without any problem. Then today(19 aug) it showed that my account was free account and needed to be upgrade for premium but it had already cha...
Spotify Star
263 Views
1 replies
0 likes
PlanPremiumCountryUS DeviceDesktopOperating SystemWindows 10 My Question or IssueMy premium plan is still valid until 12/13, but I'd like to disable auto-renewal. When I attempt to do this by using the "Cancel Premium" button, I repeatedly receive th...
Plan Premium Country US Device Desktop Operating System Windows 10 My Question or Issue My premium plan is still valid until 12/13, but I'd like to disable auto-renewal. ...
Casual Listener
2090 Views
2 replies
0 likes
I upgraded to Premium for Students (Spotify Sweden) today. The thing is that I recently got a new card so my payment-information was not updated. I was prompted to change my payment-information to a valid one BEFORE getting the discount for students....
I upgraded to Premium for Students (Spotify Sweden) today. The thing is that I recently got a new card so my payment-information was not updated. I was prompted to change my payment-in...
Spotify Star
388 Views
1 replies
0 likes
PlanFree/PremiumCountry US My Question or IssueI had Premium Student for 2 years when I was an undergrad. I’m starting grad school now at a different university and I have a different student ID. Do I still have only 2 years left of Premium Student o...
Plan Free/Premium Country US My Question or Issue I had Premium Student for 2 years when I was an undergrad. I’m starting grad school now at a different university and I ...
Not applicable
604 Views
1 replies
0 likes
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Spotify Star
268 Views
1 replies
0 likes
PlanFamilt PremiumCountry usa Device Operating SystemNot sure My Question or IssueMy mom paid our premupr bill and I was in the previous family plan but it's saying I'm on a free account
Plan Familt Premium Country usa Device Operating System Not sure My Question or Issue My mom paid our premupr bill and I was in the previous family plan but i...
Spotify Star
290 Views
1 replies
0 likes
I wasn't able to find a live chat solution to speak with spotify staff directly, but I was hoping that someone from the team could refund me for the months that I was charged 9.99CAD when I had sent in proof that I was a student for the student premi...
I wasn't able to find a live chat solution to speak with spotify staff directly, but I was hoping that someone from the team could refund me for the months that I was charged 9.99CAD when I h...
Spotify Star
308 Views
1 replies
1 likes
First off I'd like to say I've made some late payments, and I was wondering if that's the issue.But basically my charge date is consistently changing, it began on January 22, then I was charged on February 14, and now I'm being charged on March 3rd. ...
First off I'd like to say I've made some late payments, and I was wondering if that's the issue. But basically my charge date is consistently changing, it began on January 22, then I was charged on ...
Spotify Star
387 Views
1 replies
0 likes
Hi There, I am on spotify premium via a family plan. However It reverted to the normal non- premium subscription out of the blue. The account manager does not know why it happened either. Any thoughts?
Hi There, I am on spotify premium via a family plan. However It reverted to the normal non- premium subscription out of the blue. The account manager does not know why it happened either. An...
Spotify Star
421 Views
1 replies
0 likes
