Spotify don't accept my payment methods

[SalvadorM67]

Hi everyone! I have problems with my payment methods, I want to get Spotify Premium but my credit cards are not accepted ¿What can I do? I'll be waiting for your answers, have a good day!

[Jiana]

Hey, @SalvadorM67! Welcome to the community. Have you seen this support article about Payment troubleshooting?

Here are some key things to check:

1. Was your payment method issued in the same country that’s registered to your Spotify account?
   The country of your payment method must match the one in your Spotify profile, so we can verify your location.
   Check out more information on how to change the country on your account.
   
   
2. Is your card enabled for foreign purchases, and online and recurring transactions?
   You can contact your bank or credit company to check this. You may also need to have your card set up for 3D Secure online transactions. Examples include “Verified by Visa” and “Mastercard SecureCode”.
   
   
3. Has your card expired or been canceled?
   Contact your bank or credit card company for further details or to request a new card. Then update your payment details, and try signing up again.
   
   
4. Are you purchasing Premium with another company?
   If you subscribe to Spotify Premium with one of our payment partners (such as your mobile phone or broadband company), please contact that company for information about your payments.
   
   Let me know if this helps! If not, reply back and we can troubleshoot some more. 🙂

[edisonalp]

Heey I have the same problem, this never happend before. I stared my account on january and never had this problem till now, I try to change the payment method but none of my cards worked (debit and credit), I dont know what to do, the error says that the bank system is is probably failing, but its been two days since then and my cards are not from the same bank, so I dont know whats wrong