Spotify premium deal issue

[Maisie255]

Hi everyone,

Last month I signed up for a Premium deal that said 3 months at 99p each. I paid the 99p for the first month during the promo period, but now my account only shows that I have one month at that price. Is this a bug or smth, as i  clearly remember it saying 3 months for 99p each but idk.

I’m a quite confused and want to make sure I’m not missing anything or the deal changing.

Thanks in advance for any advice!

Plan

Premium

Country 

Uk

Device

Galaxy ao5

Operating System

Android

My Question or Issue

Listed above

[Billy-J]

Hey @Maisie255, thanks for reaching out to the Community!

Can you send me a screenshot of what you’re seeing? Make sure to hide sensitive info when posting to the Community.

I’ll take a look!

[Maisie255]

Heres the image.

 

[Billy-J]

Hey @Maisie255,

Thanks for checking. Can you check your account page and let me know when your next renewal date is? You can also send me a screenshot of what you see there. That’ll help me see if you should take action on this one.

Keep me posted. 

[Maisie255]

 

[Billy-J]

Hey @Maisie255,

Thanks for the screenshots. What’s displayed on your account page is correct. You’ll be charged at your promotional rate until the trial expires, unless you switch or cancel plans within your trial period. When you trial period ends, the full Premium rate becomes in effect for you. 

Hope this helps! If you have any more questions, just let me know!

[Maisie255]

Oh thank you I didn't know if it was correct or not

[Billy-J]

Hey @Maisie255,

You’re welcome - and no worries, that’s what we’re here for! If you need a hand with anything in the future, feel free to reach out. Always happy to help.

Have a great rest of your day!