Student Discount Charge

[zack_johnston]

Plan

Premium for Students

Country

United States

Device

Macbook Pro late 2016

Operating System

iOS 10.13.6

My Question or Issue

I was subscribed to the Premium for Students plan last year, and I was not notified that I need to renew my subscription every year. I just renewed and proved that I am a student, so I will be charged the student price from now on (for a year). Although future charges for the next year are student prices, my charges for this year (up until now) have been standard Premium price. Is there any way I can be refunded the price difference? Although Spotify is incredibly clear about this renewal policy on the actual subscription plan page itself, they do not take the time to email subscribers of the need to renew in order to retain better pricing. I feel as if this practice is a bit dishonest, since I do not regularly check my Spotify subscription plan on my account or charge statements. 

Thank you for your time and help!

[Elena]

Hey @zack_johnston!

Welcome to the Community and thank you for bringing this up with us.

We send out an email when a user's discount is expiring one month before it does. We recommend checking your inbox and Spam folders to see if you've received it.

It's also a good idea to check if the email on your Spotify account is correct.

You can also take a look at this page for more info on how you could get a refund.

We hope this info helps. Give us a shout if there's anything else we can do for you.