Student subscription

fsoyombo · 2017-09-28

Hi

Maxim · 2017-09-28

Is there anything I can help out with?

If so, can you let me know a little more about what’s happening exactly? I’d love to see what I can suggest.

Thanks 🙂

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user-removed · 2017-09-28

Shows im getting billed $9.99 a month for subcription. When i try to get the student dicount it says i already have it.

Maxim · 2017-09-28

Can you please let me know the exact error message that you're seeing?

Thanks 🙂

MaximSpotify Star

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user-removed · 2017-09-28

"Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method."

"You're already on Spotify Premium for Students"

Maxim · 2017-09-28

Hey @user-removed,

I'd recommend reaching out to Support, so they can take a closer look at this 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star

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