Subscribed on my work computer but can't login on my iphone

[sue191]

Hi Team

I subscribed to spoitify premium today on my work computer.  I then downloaded the app to my iphone but it will not let me login using the same details.  

Can you please tell me what I need to do to get it to work?

Thanks

Sue from Adelaide, Australia

[Maxim]

Hey @sue191,

Can you let me know the error message that you're seeing when trying to log into Spotify? 

Thanks!

[sue191]

Hi Maxim

Thanks for coming to my rescue! 

I have attached a screen dump of what came up.  

Hope that you can help.

Thanks Sue

[Maxim]

Ah! Can you please try logging in with your username and password?

[sue191]

I have tried many times but this is the message that comes up.

Sue

[Maxim · Accepted solution]

Your username is NOT your email address. If you don't know what your username is, you can view it at https://spotify.com/account.

[sue191]

Thanks Maxim, that fixed it!

Both blonde and old ...

[Maxim]

Nice!

Glad to hear it's working now. Let me know if you have any other questions.

spotify:track:5QIkWpgfZHlhUBI099FWnC