Subscribed on my work computer but can't login on my iphone

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Subscribed on my work computer but can't login on my iphone

sue191
Casual Listener

Hi Team

I subscribed to spoitify premium today on my work computer.  I then downloaded the app to my iphone but it will not let me login using the same details.  

Can you please tell me what I need to do to get it to work?

Thanks

Sue from Adelaide, Australia

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Solution!

Maxim
Rock Star 24
Rock Star 24
Your username is NOT your email address. If you don't know what your username is, you can view it at https://spotify.com/account.
MaximRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

View solution in original post

7 Replies

Maxim
Rock Star 24
Rock Star 24

Hey @sue191,

 

Can you let me know the error message that you're seeing when trying to log into Spotify? 

 

Thanks!

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

sue191
Casual Listener

Hi Maxim

Thanks for coming to my rescue! 

I have attached a screen dump of what came up.  

Hope that you can help.

Thanks Sue

Screen shot login fail.PNG

Maxim
Rock Star 24
Rock Star 24
Ah! Can you please try logging in with your username and password?
MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

sue191
Casual Listener

I have tried many times but this is the message that comes up.

Sue

Solution!

Maxim
Rock Star 24
Rock Star 24
Your username is NOT your email address. If you don't know what your username is, you can view it at https://spotify.com/account.
MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

sue191
Casual Listener

Thanks Maxim, that fixed it!

Both blonde and old ...

Maxim
Rock Star 24
Rock Star 24

Nice!

 

Glad to hear it's working now. Let me know if you have any other questions.

 

spotify:track:5QIkWpgfZHlhUBI099FWnC

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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