[Subscription] Premium overcharged

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[Subscription] Premium overcharged

TH16
Casual Listener

Plan

Premium

Country

Singapore

Device

Google Pixel 3

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

On the last day & a few hours before my mobile service provider billing cycle (15th November) ends, I applied for Spotify Premium and was charged $4.44. This seems unreasonable to me. 

1 ACCEPTED SOLUTION

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Solution!

Re: [Subscription] Premium overcharged

Rock Star 22
Rock Star 22

Hey @TH16,

 

Thanks for the reply.

Subscriptions that are being handled by a partner (not with Spotify directly) can't be managed in any way on Spotify's end. It's best to get in touch with them since they're handling your subscription.

 

Billy-JRock Star 22
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Note: I'm not a Spotify employee.

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5 Replies

Re: [Subscription] Premium overcharged

Rock Star 22
Rock Star 22

Hey @TH16, thanks for reaching out to the Community!

To confirm and help you further, you've been charged $4.44 after signing up for Premium? If that's not right, can you let me know what's happening in some more detail?

Keep me updated :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: [Subscription] Premium overcharged

TH16
Casual Listener
I applied for Premium a few hours before my mobile service provider billing cycle ends and they perform a 50% charge (U.P 8.99) for the Premium. Shouldn't the charge be less than 10%?

Re: [Subscription] Premium overcharged

Rock Star 22
Rock Star 22

Hey @TH16

 

Thanks for getting back to me!

Since your subscription is being handled by a mobile provider, I'd recommend getting in touch with them since they can elaborate on the charge. 

 

Also, I'd recommend checking out this article. Theres a Need Help section below which can guide you to the next steps.

 

I hope this helps :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: [Subscription] Premium overcharged

TH16
Casual Listener

Hi Billy-J,

 

I have contacted my mobile service provider before starting this Topic. The customer service insisted that they are unable to help me on this matter and should verify with Spotify.

 

Thank you for your reply.

Solution!

Re: [Subscription] Premium overcharged

Rock Star 22
Rock Star 22

Hey @TH16,

 

Thanks for the reply.

Subscriptions that are being handled by a partner (not with Spotify directly) can't be managed in any way on Spotify's end. It's best to get in touch with them since they're handling your subscription.

 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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