Subscription not synching

[KMKMacdonald]

Spotify is recognising that i've subscribed to Premium through my telephone provider but my apps aren't. I've cleared the cache, i've used the "logout all" option and reinstalled to no avail. 

What else can I do ?

Thanks 

[MonicaM_Bogota]

Hi, @KMKMacdonald!

Welcome to the Spotify Community. 

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes.