Subscription shortened while logged into the same account on the same device

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Subscription shortened while logged into the same account on the same device

Casual Listener

Plan

Summer 3 months Premium discount

Country

Poland

Device

Sony Xperia X

Operating System

Android 8.0 Oreo

 

My Question or Issue

So I've bought 3 months of premium for 0.99 PLN (summer discount) on 03.06 and it's working great, but I may have a bit of a problem now...
I wanted to try Spotify Lite app that's available so I've logged in with my own account on the same device that has normal Spotify app installed - and this is where I've made a bad decision. Upon loggining to Spotify Lite, my subscription was switched to Family Plan (and I still don't know why) so my subscription period was shortened and instead of having it till around 03.09 it now shows I'll be charged 29.99 PLN on 12.08.

I've tried switching Family Plan to normal one, but it still shows I'll have to pay 19.99 on 12.08...


And here is my question - will I really have to pay 19.99 on 12.08 to remain with my premium account (so the discounted period will be shortened for about a month) or will it last till said 03.09?

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Re: Subscription shortened while logged into the same account on the same device

Rock Star 7
Rock Star 7

Hey @Th3Ant,

 

Welcome to the community!

 

I'd recommend getting in touch with the Spotify support team using the online contact form. They'll be able to take a look at your issue and you'll hear from them shortly.

 

Let me know if you have any questions. Have a great day 🙂

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Solution!

Re: Subscription shortened while logged into the same account on the same device

Rock Star 7
Rock Star 7

Hey @Th3Ant,

 

Welcome to the community!

 

I'd recommend getting in touch with the Spotify support team using the online contact form. They'll be able to take a look at your issue and you'll hear from them shortly.

 

Let me know if you have any questions. Have a great day 🙂

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Subscription shortened while logged into the same account on the same device

Casual Listener

Yeah, I've contacted them and they fixed everything 😄

Thanks 🙂

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Re: Subscription shortened while logged into the same account on the same device

Rock Star 7
Rock Star 7

Hey @Th3Ant,

 

I'm glad to hear things are working. Let me know if there's anything else I can help you with 🙂

 

spotify:user:spotify:playlist:2PXdUld4Ueio2pHcB6sM8j:small

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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