Subscription

[Tanya81]

I have just been informed by EE that I have been paying £10 per month for a Spotify subscription that I was completely unaware of. I have been informed that the only way I can cancel is to log into my account but I can’t do this as I have never set one up because I didn’t know I had it. Can you please advise what I can do to cancel this and how I go about being refunded for what I have unknowingly paid so far.

[Aimee_T]

Hey @Tanya81, welcome to our Spotify Community!

In this case, we recommend that you contact us here or through our official social media channels on Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions. Take care 🙂