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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70498 Views

19 replies

94 likes

  • 70498 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Azitajoon1

Visitor

134339 Views

70 replies

10 likes

Premium for Family
  • 134339 Views
  • 70 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

72928 Views

89 replies

4 likes

  • 72928 Views
  • 89 replies
  • 4 likes

$9.99/month

What happened to the $9.99 a month subscription. Had to get a new bank card so Spotify was unable to charge me this monthmonth .When I went to input the new card the only subscriptions I saw were for students (which I am not eligible for) and a stupi...

Newbie

What happened to the $9.99 a month subscription. Had to get a new bank card so Spotify was unable to charge me this monthmonth .When I went to input the new card the only subscriptions I saw were for...

Ezrabecker11

Newbie

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Premium Feature

How long does it take to activate the premium feature when you pay with credit card?

Newbie

How long does it take to activate the premium feature when you pay with credit card?

Maxim

Spotify Star

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Maxis music unlimited pass

How do i connect to Maxis music unlimited on spotify? I've paid for it on maxis but my spotify account is still on the Free one

Newbie

How do i connect to Maxis music unlimited on spotify? I've paid for it on maxis but my spotify account is still on the Free one

Maxim

Spotify Star

861 Views

1 replies

0 likes

  • 861 Views
  • 1 replies
  • 0 likes

My card was charged even if I did not successfully register for premium account

Today I tried to avail of the Spotify student discount. It was my first time and I didn't know how it usually goes. I entered my payment details but after that Spotify directed me to a something called SheerID because they said only verified schools ...

Casual Listener

Today I tried to avail of the Spotify student discount. It was my first time and I didn't know how it usually goes. I entered my payment details but after that Spotify directed me to a something call...

pcyeol

Casual Listener

690 Views

3 replies

1 likes

  • 690 Views
  • 3 replies
  • 1 likes

Payment doesn't happening

Hello, i couldn't pay for this month's charge. I have delayed it and it asks me to change my card info, and i tried to change but failed even though i have enough money for the charge in my card

Casual Listener

Hello, i couldn't pay for this month's charge. I have delayed it and it asks me to change my card info, and i tried to change but failed even though i have enough money for the charge in my card

anthonypatty

Casual Listener

557 Views

4 replies

0 likes

  • 557 Views
  • 4 replies
  • 0 likes

How to get HiFi?

Anyone know when FLAC or HiFi will be made available? Can I request a beta set up now?

Newbie

Anyone know when FLAC or HiFi will be made available?  Can I request a beta set up now?  

user-removed

Not applicable

1205 Views

3 replies

1 likes

  • 1205 Views
  • 3 replies
  • 1 likes

Solved!! Problem with GLOBE Prepaid mode of payment for Premium

Hi! I have 130 load balance on my Globe number and I can't access to premium. It always says"Oops, seems the credit on your prepaid card is insufficient. Please try again or use another payment method." I have tried it for a couple of times already a...

Newbie

Hi!  I have 130 load balance on my Globe number and I can't access to premium. It always says "Oops, seems the credit on your prepaid card is insufficient. Please try again or use another paym...

Nienda

Newbie

9303 Views

10 replies

0 likes

  • 9303 Views
  • 10 replies
  • 0 likes

Credit card still being charged me without using my account

Hi, Please help me to resolve this. I purchased my subcription account thru credit card then i forgot my log in credentials. Im not planning to cut it but i wanted to use it instead. how can i get to it considering i only had the transaction number s...

Casual Listener

Hi,   Please help me to resolve this. I purchased my subcription account thru credit card then i forgot my log in credentials. Im not planning to cut it but i wanted to use it instead. how can...

jsannn

Community Legend

697 Views

1 replies

0 likes

  • 697 Views
  • 1 replies
  • 0 likes

Superuser Contribution I change the country and lost premium I cannot log

I recently changed my country (now I am living in Germany) and the spotfy does not accept my debit german Card, I lost my premium and now I cannot log in my own account (it is blocked to print screen too)

Casual Listener

I recently changed my country (now I am living in Germany) and the spotfy does not accept my debit german Card, I lost my premium and now I cannot log in my own account (it is blocked to print screen...

kaueserra

Casual Listener

621 Views

3 replies

0 likes

  • 621 Views
  • 3 replies
  • 0 likes

Showing double subscription

I have subscribed for premium on my phone and on the desktop app but when i open my account on browser it said its free

Visitor

I have subscribed for premium on my phone and on the desktop app but when i open my account on browser it said its free

Sebasty

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Another Payments Options for Chile

Seriously, we need some other options for payments. Here, most people doesn't handle international credit cards, yet national debit it's the most common one, so, if you could please do something about this you could get a lot of new suscriptors, beca...

Newbie

Seriously, we need some other options for payments. Here, most people doesn't handle international credit cards, yet national debit it's the most common one, so, if you could please do something abou...

Tom

Community Legend

984 Views

1 replies

0 likes

  • 984 Views
  • 1 replies
  • 0 likes

Solved!! [Premium] No heart, no dislike button

Hi, in Spotify free, in the android app I had a "heart" button and a "dislike" button for each and every song. However, when I switched to premium I just have a "save" button (when listening to radio, there is thumps up and thumps down, I did realize...

Regular

Hi,   in Spotify free, in the android app I had a "heart" button and a "dislike" button for each and every song. However, when I switched to premium I just have a "save" button (when listening...

Tom

Community Legend

32388 Views

10 replies

4 likes

dislike
heart
Premium
  • 32388 Views
  • 10 replies
  • 4 likes

How to share invite non premium users on Discord when I have premium?

So I have Spotify premium but I would also like to share what I'm listening to with non-premium users through Discord, is there a way to do that without making a second account?

Casual Listener

So I have Spotify premium but I would also like to share what I'm listening to with non-premium users through Discord, is there a way to do that without making a second account? 

Tom

Community Legend

29967 Views

1 replies

1 likes

  • 29967 Views
  • 1 replies
  • 1 likes

Spotify Premium Plan

Recently, My family and I , subscribed to the spotify premium plan . However , when I was invited for spotify premium , i accepted it and keyed the informations , using the same information as my family members . however they said i was unable to joi...

Newbie

Recently, My family and I , subscribed to the spotify premium plan . However , when I was invited for spotify premium , i accepted it and keyed the informations , using the same information as my fam...

Tom

Community Legend

982 Views

1 replies

0 likes

  • 982 Views
  • 1 replies
  • 0 likes

Spotify robbed me!

So here is my story. I had spotify subscripition through my credit card, the normal 9.99€ a month. At some point i changed my phone operator and got a spotify subscription through them, and in this point i thought that because i had same spotify acco...

Regular

So here is my story. I had spotify subscripition through my credit card, the normal 9.99€ a month. At some point i changed my phone operator and got a  spotify subscription through them, and in ...

Tom

Community Legend

2114 Views

6 replies

2 likes

Bad customer service
Spotify
theft
  • 2114 Views
  • 6 replies
  • 2 likes

Superuser Contribution Received Premium for a Gift, But Can't Log In!

Hi all, I received premium for a gift this Christmas, but can't connect the order to my account. The purchase generated a 'new username' that's made of up of a series of randomly generated letters and numbers, and no password to use to log in. I have...

Casual Listener

Hi all,   I received premium for a gift this Christmas, but can't connect the order to my account.   The purchase generated a 'new username' that's made of up of a series of randomly ge...

doble_ve

Casual Listener

1639 Views

3 replies

0 likes

  • 1639 Views
  • 3 replies
  • 0 likes

Inviting family mebers to Premium is impossibly unusable

I invited a family member. She gets a message where she can accept the invitation. The there is an interface asking her email and password. Which is this password? The original services password doesn't work, the code that was sent doesn't work! Well...

Casual Listener

I invited a family member. She gets a message where she can accept the invitation. The there is an interface asking her email and password. Which is this password? The original services password does...

Maxim

Spotify Star

705 Views

1 replies

0 likes

  • 705 Views
  • 1 replies
  • 0 likes

Superuser Contribution I avail premium P129 for 3 months

Hey guys! Please help! I avail their premium last December 29,2017 since it was their "on sale", P129 only within 3 months but why is it my premium end already?

Casual Listener

Hey guys!   Please help! I avail their premium last December 29,2017 since it was their "on sale", P129 only within 3 months but why is it my premium end already? 😞

meloi

Casual Listener

372 Views

2 replies

0 likes

  • 372 Views
  • 2 replies
  • 0 likes

account opeens omgezet naar Free

mijn family premium account is opeens omgezet naar een free account. hoe kan dit? er stond geld op mijn rekening, dus het bedrag had afgeschreven kunnen worden. dit is echter niet gebeurd en nu heb ik opeens een premium account. graag spoedig antwoor...

Casual Listener

mijn family premium account is opeens omgezet naar een free account. hoe kan dit? er stond geld op mijn rekening, dus het bedrag had afgeschreven kunnen worden. dit is echter niet gebeurd en nu heb i...

shereena

Newbie

901 Views

2 replies

0 likes

  • 901 Views
  • 2 replies
  • 0 likes

Solved!! add a family member to Premium

Dear Sir, I have been trying to join my son to the Spotify Premium For Family via the invitation email. However everytime he key to confirm his name and address this error message shows up:We couldn't confirm that you live at the same address as the ...

Newbie

Dear Sir,   I have been trying to join my son to the Spotify Premium For Family via the invitation email. However everytime he key to confirm his name and address this error message shows...

rossi1911

Community Legend

716 Views

1 replies

0 likes

  • 716 Views
  • 1 replies
  • 0 likes