Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 124569 Views
- 81 replies
- 10 likes
- 124569 Views
- 81 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14880 Views
- 27 replies
- 2 likes
- 14880 Views
- 27 replies
- 2 likes
Problemas con el pago con tarjeta
Buenos dias, El dia de ayer me llego un mail diciendo que no habian podido realizar el cobro este mes de mi tarjeta.El dia de hoy ingreso en mi cuenta y vuelvo a cargar los datos de la tarjeta qeu se encuentra vigente y vuelve a insistir con lo mismo...
- Buenos dias, El dia de ayer me llego un mail diciendo que no habian podido realizar el cobro este mes de mi tarjeta. El dia de hoy ingreso en mi cuenta y vuelvo a cargar los datos de la tarje...
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- 234 Views
- 0 replies
- 0 likes
- 234 Views
- 0 replies
- 0 likes
Get student discount while account is still premium
I'm currently subscribed to premium for 3 months and planning to get the student discount, if I bought that and got approved, will it cancel my current 3 months subscription or will it add 12 months to my current subscription so total of 15 mos.
- I'm currently subscribed to premium for 3 months and planning to get the student discount, if I bought that and got approved, will it cancel my current 3 months subscription or will it add 12 months ...
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- 194 Views
- 0 replies
- 0 likes
- 194 Views
- 0 replies
- 0 likes
[Subscription] Pay Yearly For Subscriptions (Including Student and Family)
My brother and I both ordered Spotify Premium on Christmas Day. The deal that Spotify has been advertising was get Premium for $0.99 a month for theee months and then $9.99 a month after that. My credit card was charged $0.99 plus tax for one account...
- My brother and I both ordered Spotify Premium on Christmas Day. The deal that Spotify has been advertising was get Premium for $0.99 a month for theee months and then $9.99 a month after that. My cre...
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- Spotify Star
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Payment
My account was charged I logged out of all devices and still my premium is not working why? Why am I being charged yet unable to access my premium account
- My account was charged I logged out of all devices and still my premium is not working why? Why am I being charged yet unable to access my premium account
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- Spotify Star
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Solved!! registering from premium while traveling
Hi there, I'm in Sweden for 2-3 months (for work), but I am Canadian and that's where my credit cards are registered and where my billing address is located. I am trying to register for premium, but because I am currently geographically located in Sw...
- Hi there, I'm in Sweden for 2-3 months (for work), but I am Canadian and that's where my credit cards are registered and where my billing address is located. I am trying to register...
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- Not applicable
- 1705 Views
- 6 replies
- 0 likes
- 1705 Views
- 6 replies
- 0 likes
Cancelling subscription
I’ve just cancelled my premium subscription, which I thought ended it immediately, however, it says it will end in May. Any ideas if I will continue to be charged until then and if so why?
- I’ve just cancelled my premium subscription, which I thought ended it immediately, however, it says it will end in May. Any ideas if I will continue to be charged until then and if so why?
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- Spotify Star
- 304 Views
- 3 replies
- 0 likes
- 304 Views
- 3 replies
- 0 likes
Changing country
I'm moving to another country and I'd like to stay compliant with Spotify policies, say, all family members at the same address. But if I change the country, I must change to a payment method in that country. My problem: My credit card remains in my ...
- I'm moving to another country and I'd like to stay compliant with Spotify policies, say, all family members at the same address. But if I change the country, I must change to a payment method ...
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- Spotify Star
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
denied free Premium
I was offered 6 months of Premium free from Rogers. When I tried to sign up, I was denied because Spotify says I have used Premium before, which I have not. I have used Spotify Free, but have never had a paid subscription. Can't contact Spotify to ge...
- I was offered 6 months of Premium free from Rogers. When I tried to sign up, I was denied because Spotify says I have used Premium before, which I have not. I have used Spotify Free, but have never h...
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- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
Premium denied
I’ve been cancelled by the Preminim Subscription. I want to re-join and I also receive the invitation code. But I still failed
- I’ve been cancelled by the Preminim Subscription. I want to re-join and I also receive the invitation code. But I still failed
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- Spotify Star
- 298 Views
- 1 replies
- 0 likes
- 298 Views
- 1 replies
- 0 likes
Trying to change from UK to NZ payment, says card is not from a spotify country
Recently moved from the UK to NZ. I'm trying to update my subscription to my NZ bank card, however the web app won't let it proceed instead stating "It looks like your card is from a non-Spotify country. Spotify isn't available in your country yet. C...
- Recently moved from the UK to NZ. I'm trying to update my subscription to my NZ bank card, however the web app won't let it proceed instead stating "It looks like your card is from a non-Spotify coun...
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- Spotify Star
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Solved!! Can I use my HK Spottify (App) in Thailand?
Can I use my HK Spotify account (App) in Thailand?
- Can I use my HK Spotify account (App) in Thailand?
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- Spotify Star
- 279 Views
- 1 replies
- 0 likes
- 279 Views
- 1 replies
- 0 likes
App Shows Trial
Hi, We have a Premium for Family subscription and the details are fine in the website. The app is showing “Premium Trial” though. How do I change this to “Premium”? Thanks!
- Hi, We have a Premium for Family subscription and the details are fine in the website. The app is showing “Premium Trial” though. How do I change this to “Premium”? T...
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- 170 Views
- 0 replies
- 0 likes
- 170 Views
- 0 replies
- 0 likes
Student premium
So I’ve been a customer for Spotify for a while now. Even before the student discount. At first the discount worked fine but now it says that i can’t use it anymore. I am a student and I have proof. I tried to do it again today and it say that it cou...
- So I’ve been a customer for Spotify for a while now. Even before the student discount. At first the discount worked fine but now it says that i can’t use it anymore. I am a student and I have proof. ...
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- Casual Listener
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Adding members to family plan on IOS and Pc
I have been trying to send a friend a token to add them to my family plan and on IOS it keeps asking me for my address, i enter my address click submit and it brings up the same page asking for my address again. so i tried it on a desktop pc clicked ...
- I have been trying to send a friend a token to add them to my family plan and on IOS it keeps asking me for my address, i enter my address click submit and it brings up the same page asking for my ad...
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- Not applicable
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
PROBLEMA CON MI SUSCRIPCION
INTENTEN SUSCRIBIRME A UNA CUENTA DE ESTUDIANTE, PERO AL VALIDAR LOS DATOS ESTA NO ME DEJO, Y ME DESCONTARON DOS VECES
- INTENTEN SUSCRIBIRME A UNA CUENTA DE ESTUDIANTE, PERO AL VALIDAR LOS DATOS ESTA NO ME DEJO, Y ME DESCONTARON DOS VECES
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- 155 Views
- 0 replies
- 0 likes
- 155 Views
- 0 replies
- 0 likes
Plano Premium with problem
Good afternoon. I have been added to the family premium plan (I have already made all the possible registrations), but my account does not recognize the inclusion in the premium plan, what to do? Another point, I noticed in my account that in the fie...
- Good afternoon. I have been added to the family premium plan (I have already made all the possible registrations), but my account does not recognize the inclusion in the premium plan, what t...
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- 139 Views
- 0 replies
- 0 likes
- 139 Views
- 0 replies
- 0 likes
Charged normal subscription this month even though I am still registered as a Student.
Hi all,I re-registered my student account a few months back when I started my new year. Today my payment went out for Spotify Premium but it charged me £9.99 instead of the £4.99 a month.How can I go about sorting out this error and paying the actual...
- Hi all, I re-registered my student account a few months back when I started my new year. Today my payment went out for Spotify Premium but it charged me £9.99 instead of the £4.99 a month. How ...
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- 190 Views
- 0 replies
- 0 likes
- 190 Views
- 0 replies
- 0 likes
student discount with free trial ?
Is it possible to subscribe to a student discount premium whilst also getting the 30 day free trial?
- Is it possible to subscribe to a student discount premium whilst also getting the 30 day free trial?
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- 170 Views
- 0 replies
- 0 likes
- 170 Views
- 0 replies
- 0 likes
Cancel account with unknown login i'm getting charged for
I have a spotify family. However unbeknown to me my 12 year old son opened up a spotify premium with automatic renewal last year that he does not use, he can't remember the login, email address, passwords or anything for but I am getting charged $14....
- I have a spotify family. However unbeknown to me my 12 year old son opened up a spotify premium with automatic renewal last year that he does not use, he can't remember the login, email address, pass...
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- 231 Views
- 0 replies
- 0 likes
- 231 Views
- 0 replies
- 0 likes
Year-long subscription
I recently purchased the year-long premium subscription for $99. Do I need to cancel my monthly subscription so I don't get charged the $9.99 per month as well? I figured it would auto-update but the year-long subscription isn't found on my account >...
- I recently purchased the year-long premium subscription for $99. Do I need to cancel my monthly subscription so I don't get charged the $9.99 per month as well? I figured it would auto-update but the...
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- 336 Views
- 0 replies
- 0 likes
- 336 Views
- 0 replies
- 0 likes