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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149332 Views

69 replies

10 likes

Premium for Family
  • 149332 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94944 Views

89 replies

4 likes

  • 94944 Views
  • 89 replies
  • 4 likes

I've been double charged for 4 months, can I get a credit or refund?

Hi, I received an email that I had a problem with a my current payment method back in October, when I went to update the details I must have somehow accidentally set it up to pay twice. I only noticed this week that I have been making double payments...

Newbie

Hi, I received an email that I had a problem with a my current payment method back in October, when I went to update the details I must have somehow accidentally set it up to pay twice.  I only ...

MattSuda

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Delete subscription

How do I delete my subscription? I am now on a family plan...

Newbie

How do I delete my subscription? I am now on a family plan...

MattSuda

Spotify Star

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unatherized charge

I was charged for premium but never signed up for it nor do I want Spotify premium

Newbie

I was charged for premium but never signed up for it nor do I want Spotify premium 

Alfredo

Roadie

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot change my country

I know there are several posts with the same question, but I still cannot change my country. I used to live in Argentina (this is the country in my account right now) and now I'm living in Ireland, and I want to change the country so I can also chang...

Newbie

I know there are several posts with the same question, but I still cannot change my country. I used to live in Argentina (this is the country in my account right now) and now I'm living in Ireland, a...

Alfredo

Roadie

585 Views

1 replies

0 likes

Account
country
  • 585 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t get in my account

Hi,i have an account,but unfortunately I did log out and I can’t get in anymore. When I try to get in,says that my email or password is wrong. I already tried to do a new password,but goes to another email account. The problem is,this account is the ...

Newbie

Hi, i have an account,but unfortunately I did log out and I can’t get in anymore. When I try to get in,says that my email or password is wrong. I already tried to do a new password,but goes to anoth...

Alfredo

Roadie

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged

I am using spotify free but my credit card is being charged, maybe I opened another account and forgot to delete it but I've tried with all of my e-mails and only the one that i am using now works and it is a free account, so I want to make the payme...

Newbie

I am using spotify free but my credit card is being charged, maybe I opened another account and forgot to delete it but I've tried with all of my e-mails and only the one that i am using now works an...

Alfredo

Roadie

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help with family plan

My account is the administrator account for the premium family plan yet for some reason its the only account that isn't premium. I keep getting advertisements and "get premium" is next to my profile. Does anyone know how to fix this?I recently cancel...

Newbie

My account is the administrator account for the premium family plan yet for some reason its the only account that isn't premium. I keep getting advertisements and "get premium" is next to my pro...

Alfredo

Roadie

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family doesn‘t work

Hey guys. my boyfriend (living with me) and me wanted to share a family premium account. He couldn‘t even „accept“ the invitation, he couldn‘t be confirmed even though it is the same adress. Now we tried it with two accounts of myself, today I paid f...

Newbie

Hey guys.   my boyfriend (living with me) and me wanted to share a family premium account. He couldn‘t even „accept“ the invitation, he couldn‘t be confirmed even though it is the same adress....

Alfredo

Roadie

526 Views

1 replies

0 likes

Premium family
  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

Hello,I recently got an email that my payment failed, but it says in smaller letters that Spotify will try to charge me again in a few days. I don't wish to change my payment method as it's still going to be the same card I want to be charged on. My ...

Newbie

Hello, I recently got an email that my payment failed, but it says in smaller letters that Spotify will try to charge me again in a few days. I don't wish to change my payment method as it's still g...

Alfredo

Roadie

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium

hello, buy the subscription for a month and after buying it, I gave 7 day trial option and the subscription was left, premium test, after 7 days have passed and I enjoy 30 days?

Newbie

hello, buy the subscription for a month and after buying it, I gave 7 day trial option and the subscription was left, premium test, after 7 days have passed and I enjoy 30 days?

Alfredo

Roadie

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Solved!! Premium doesnt work

Why cant i randomize My playlist? When I want to random when listening music it ask me to get premium. But I have premium. When I log on Spotify.com it tells me that I started my premium the 9th of August and have the free trail until 9th of Septembe...

Newbie

Why cant i randomize My playlist? When I want to random when listening music it ask me to get premium. But I have premium. When I log on Spotify.com it tells me that I started my premium the 9th of A...

Solenelia

Newbie

978 Views

4 replies

1 likes

  • 978 Views
  • 4 replies
  • 1 likes

I had Spotify Premium for 2 Years and it ended Early!

I got a free plan when I upgraded my phone for spotify for 2 years premium and it expired today, it has been about a year but where is the other year I get? This was through rogers...

Newbie

I got a free plan when I upgraded my phone for spotify for 2 years premium and it expired today, it has been about a year but where is the other year I get?   This was through rogers...

Bethany_Dawn

Community Legend

742 Views

1 replies

0 likes

  • 742 Views
  • 1 replies
  • 0 likes

Solved!! adding son to my premium account

if I add my son to my premium account, will he maintain all the songs and playlists on his current free account or will he have to start a new account from scratch?

Casual Listener

if I add my son to my premium account, will he maintain all the songs and playlists on his current free account or will he have to start a new account from scratch?

TetonCowboy

Casual Listener

766 Views

2 replies

0 likes

  • 766 Views
  • 2 replies
  • 0 likes

Change payment

Is there anyone who knows how to change payment? I want it to charge it from my budget account instead of my salary account?

Visitor

Is there anyone who knows how to change payment? I want it to charge it from my budget account instead of my salary account?

imattolo

Community Legend

816 Views

1 replies

0 likes

  • 816 Views
  • 1 replies
  • 0 likes

Which plan should i get? If i have a number of shared devices (AppleTVs, Google Homes, etc)

There are 3 folks in my family and we each have a phone and a few internet connected devices (smart tv, google home, and acouple apple tvs). Which plan should I get and how do i setup the devices at home so that if i or one of my family members are n...

Newbie

There are 3 folks in my family and we each have a phone and a few internet connected devices (smart tv, google home, and acouple apple tvs). Which plan should I get and how do i setup the devices at ...

imattolo

Community Legend

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

Charged 2 times.

I don't know why but I was charged twice once of january 11 and again on febuary 5 technically thats twice a month it should be once every month not twice every month so why?

Visitor

I don't know why but I was charged twice once of january 11 and again on febuary 5 technically thats twice a month it should be once every month not twice every month so why?

imattolo

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Charged twice every month

I’m currently getting charged twice for Spotify - once a month through Apple and once through Spotify? Can someone please advise?

Newbie

I’m currently getting charged twice for Spotify - once a month through Apple and once through Spotify? Can someone please advise?

imattolo

Community Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes