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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14060 Views
  • 27 replies
  • 2 likes
  • 14060 Views
  • 27 replies
  • 2 likes

no permite subscripcion a premiun

buenas noches era cliente premiun pero cambie de tarjeta de credito y no pudieron cobrar mas mi subscripcion mensual......ahora soy free y quiero tener premiun de nuevo y al intentar hacer el pago ya sea por oferta, sin oferta o plan familia, la pagi...

  • Newbie
  • buenas noches   era cliente premiun pero cambie de tarjeta de credito y no pudieron cobrar mas mi subscripcion mensual......ahora soy free y quiero tener premiun de nuevo y al intentar hacer e...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Premium sub for 99c for 3 months

Hi, trying to sign up to the 3 months premium offer for 99c but can’t seem to find it. Have only set up account now, never had one before. The offer should be still there for another 30 mins but when I click on the link it just brings me to the regul...

  • Newbie
  • Hi, trying to sign up to the 3 months premium offer for 99c but can’t seem to find it. Have only set up account now, never had one before. The offer should be still there for another 30 mins but when...
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Oferta de 1, 99 porem cobraram 10 reais

Recebi um e-mail oferecendo 3 meses de assinatura por 1, 99 porem me cobraram 10 reais no cartão, como reverter a cobranca indevida?

  • Newbie
  • Recebi um e-mail oferecendo 3 meses de assinatura por 1, 99 porem me cobraram 10 reais no cartão, como reverter a cobranca indevida?
  • Bittencourt
  • Spotify Star
  • 637 Views
  • 6 replies
  • 0 likes
  • Cobrança indevida
  • 637 Views
  • 6 replies
  • 0 likes

3-months subscription for $0.99

I went to try and sign up for Spotify's 3 month subscription that costed 0.99 but when it redirected me, it said in orange that I was not legible. Is there a reason behind this.

  • Newbie
  • I went to try and sign up for Spotify's 3 month subscription that costed 0.99 but when it redirected me, it said in orange that I was not legible. Is there a reason behind this. 
  • Msrenee689
  • Newbie
  • 268 Views
  • 2 replies
  • 1 likes
  • 268 Views
  • 2 replies
  • 1 likes

Promocao R$ 1,99

Me tornei assinante premium na promocao dos 3 primeiros meses de 2018 no valor de R$ 1,99, mas quando abri meu e-mail pra verificar o recibo, a cobranca veio no valor normal (de R$ 16,90 por mes). Como faco para esse valor nao ser cobrado e como muda...

  • Newbie
  • Me tornei assinante premium na promocao dos 3 primeiros meses de 2018 no valor de R$ 1,99, mas quando abri meu e-mail pra verificar o recibo, a cobranca veio no valor normal (de R$ 16,90 por mes). Co...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Solved!! Paid for Premium but cannot play any mucic!

I am not happy at all. I was on free and was able to listen to music but decided to go premium to be free from advertising etc and now I cannot play any music at all! I tried to log off and log on back and it didn't help. My account says premium when...

  • Casual Listener
  • I am not happy at all. I was on free and was able to listen to music but decided to go premium to be free from advertising etc and now I cannot play any music at all! I tried to log off and log on ba...
  • MagsX123
  • Casual Listener
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

premium on PC but not on iphone

I bought a premium membership 99C. on my PC, when i login with the same user on iPhone, it says free not premium.how can i change it?

  • Newbie
  • I bought a premium membership 99C. on my PC, when i login with the same user on iPhone, it says free not premium. how can i change it?
  • Noah
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Premium Family change account admin

Hi,I have a Premium Family account and I would like to change the main user/admin to my daughters account as I will not use Spotify anymore. How can I transfer the Premium Family account to an other family person and change also the payment responsib...

  • Newbie
  • Hi, I have a Premium Family account and I would like to change the main user/admin to my daughters account as I will not use Spotify anymore. How can I transfer the Premium Family account to an othe...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Spotify - Cobranca indevida de 10 reais ao assinar premium de R$1,99

Ola Spotify Assinei o plano de assinatura de R$1,99 em 3 meses gratuitos na spotify e veio uma cobranca indevida de R$10,00. Solicito urgente o estorno deste dinheiro. Alem disso, nao ha nenhuma informacao que conste esta cobranca como "pendente". Ag...

  • Casual Listener
  • Ola Spotify   Assinei o plano de assinatura de R$1,99 em 3 meses gratuitos na spotify e veio uma cobranca indevida de R$10,00. Solicito urgente o estorno deste dinheiro. Alem disso, nao ha...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

spotify e-card

Hi All, I have just bought a Spotify e-card as a present for a friend of mine (3 months premium subscription)He never received the code via email to activate it (but I have the receipt in my email box).Could someone please tell me how to proceed?Some...

  • Casual Listener
  • Hi All, I have just bought a Spotify e-card as a present for a friend of mine (3 months premium subscription) He never received the code via email to activate it (but I have the receipt in my email ...
  • Maxim
  • Spotify Star
  • 958 Views
  • 3 replies
  • 0 likes
  • 958 Views
  • 3 replies
  • 0 likes

99p then charged £9.99

Just rejoined offer said 99p for 3 months then charged £9.99 please do not give generic answe pleas look at my account and explaine why its easy for me to cancel again spotify support poor !

  • Regular
  • Just rejoined offer said 99p for 3 months then charged £9.99   please do not give generic answe pleas look at my account and explaine why  its easy for me to cancel again   spotif...
  • Maxim
  • Spotify Star
  • 783 Views
  • 13 replies
  • 0 likes
  • 783 Views
  • 13 replies
  • 0 likes

Changing Subscription Type

Hello, SpotifyI've been a Premium user for a year now, and since I don't have a credit card, I have been paying my subscription with gift cards of 6 months at a time. I recently paid my next 6 months in advance.I am planing to switch to Premium Famil...

  • Casual Listener
  • Hello, Spotify I've been a Premium user for a year now, and since I don't have a credit card, I have been paying my subscription with gift cards of 6 months at a time. I recently paid my next 6 mont...
  • Bittencourt
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

I have been charged twice

I have been charged 5 dollars twice from Spotify still have not had premium activate and or refund my money

  • Casual Listener
  • I have been charged 5 dollars twice from Spotify still have not had premium activate and or refund my money 
  • Maxim
  • Spotify Star
  • 259 Views
  • 3 replies
  • 0 likes
  • Payment
  • 259 Views
  • 3 replies
  • 0 likes

One year subscription, paid but does not work

I had Premium, then I decided to get the 99-euro yearly suscription and I paid for that with a new credit card. Meanwhile my normal Premium account was due to the monthly paid, but the credit card it was tied to expired a couple of days before the pa...

  • Newbie
  • I had Premium, then I decided to get the 99-euro yearly suscription and I paid for that with a new credit card. Meanwhile my normal Premium account was due to the monthly paid, but the credit card it...
  • smirren
  • Newbie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

The payment was debited but i'm still free

I've started to registrate my account for Premium but i didn't finish it. Later the value was debited from my credit card but the spotify still Free. What can I Do?

  • Newbie
  • I've started to registrate my account for Premium but i didn't finish it. Later the value was debited from my credit card but the spotify still Free. What can I Do?
  • Maddiesmom2008
  • Newbie
  • 188 Views
  • 1 replies
  • 1 likes
  • 188 Views
  • 1 replies
  • 1 likes

Solved!! bought a spotify card and can't use it

Hi, i've bought a Spotify card of 30e and i can't use it bc i've bought it in Deutschland but i live in Belgium. What can i do now since i can't change my country

  • Casual Listener
  • Hi, i've bought a Spotify card of 30e and i can't use it bc i've bought it in Deutschland but  i live in Belgium. What can i do now since i can't change my country
  • Maxim
  • Spotify Star
  • 486 Views
  • 3 replies
  • 0 likes
  • 486 Views
  • 3 replies
  • 0 likes

Paid for 3 months premium but still free

I signed up for the 3 months premium promotion, but the premium status isn't registering on my account. I read other posts suggesting to check the receipt sent to my email address for a username, but I haven't received any emails regarding this purch...

  • Newbie
  • I signed up for the 3 months premium promotion, but the premium status isn't registering on my account. I read other posts suggesting to check the receipt sent to my email address for a username, but...
  • user-removed
  • Not applicable
  • 184 Views
  • 1 replies
  • 1 likes
  • 184 Views
  • 1 replies
  • 1 likes