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Taking 13.43

Taking 13.43

Hello Spotify.

I have received an email from you saying that you have taken 13.43 euros from my account or 100DDK. I had unsubscribed my subscription in mid February, but it has taken anyway. Is it possible to get that money back?

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1 Reply

Hey @jensoliverholm,

Apologies for the late reply, but maybe I can still help 🙂

 

Sorry to hear you’ve been charged even after you’ve canceled. 

 

In this case, I would follow these steps:

  1. Log in to your account page
  2. Click Subscription in the menu on the left. 
  • If the subscription page shows you're on Spotify Free, the account is not being charged. Any charges are likely from another account that's active on Premium. Check for other accounts
  • If the subscription page shows you're on Spotify Premium, try the cancel process again and ensure you reach the final confirmation screen.
  • If the subscription page shows you have Premium provided by a partner company (e.g. your broadband/mobile provider or iTunes), you may need to contact that company to cancel. 

 

Hope this helps 😊

Billy-JSpotify Star
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