Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5288 Views
  • 23 replies
  • 2 likes
  • 5288 Views
  • 23 replies
  • 2 likes

Superuser Contribution Help! Cant purchase!

I need help! I cant purchase spotify using my paymaya account and it always showing "Purchase Failed etc."

  • Newbie
  • I need help! I cant purchase spotify using my paymaya account and it always showing "Purchase Failed etc." 
  • m12321
  • Newbie
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Renovacion de suscripcion 12 meses de universitarios (problema)

No renove a tiempo mi cuenta de universitarios y desde febrero estoy pagando la cuota normal de $99 por mes. Mi pregunta es, ¿Como puedo renovar la modalidad de pago para qeu me siga cobrando los $49 mensuales? ya no me da la opcion de renovar...

  • Newbie
  • No renove a tiempo mi cuenta de universitarios y desde febrero estoy pagando la cuota normal de $99 por mes. Mi pregunta es, ¿Como puedo renovar la modalidad de pago para qeu me siga cobrando los $49...
  • hebberttttt
  • Newbie
  • 886 Views
  • 1 replies
  • 0 likes
  • 886 Views
  • 1 replies
  • 0 likes

Superuser Contribution Realice el pago por premium y no tengo el servicio.

Ya realice el pago y me llegó un mail con el ok de la transacción. Pero no puedo entrar a mí Spotify premium. Nosé q hacer

  • Newbie
  • Ya realice el pago y me llegó un mail con el ok de la transacción. Pero no puedo entrar a mí Spotify premium. Nosé q hacer
  • KryztalDeLeon
  • Newbie
  • 935 Views
  • 3 replies
  • 0 likes
  • 935 Views
  • 3 replies
  • 0 likes

Spotify - Cobrança indevida de 10 reais após troca de cartão.

Hoje atualizei a forma de pagamento da minha conta no Spotify e veio uma cobrança de 10 reais. Gostaria de saber o porquê da cobrança e, se for realmente uma cobrança indevida, como estorná-la.

  • Newbie
  • Hoje atualizei a forma de pagamento da minha conta no Spotify e veio uma cobrança de 10 reais. Gostaria de saber o porquê da cobrança e, se for realmente uma cobrança indevida, como estorná-la.
  • Bittencourt
  • Spotify Star
  • 694 Views
  • 1 replies
  • 0 likes
  • 694 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me deja pagar con amex

hola soy de argentina y hasta el mes pasado pagaba con visa, pero ahora quiero cambiar a american express y no me deja siquiera poner el codigo de seguridad para terminar la compra... alguien sabe como arreglar esto?

  • Newbie
  • hola soy de argentina y hasta el mes pasado pagaba con visa, pero ahora quiero cambiar a american express y no me deja siquiera poner el codigo de seguridad para terminar la compra... alguien sabe co...
  • asaucedo16v
  • Newbie
  • 4632 Views
  • 4 replies
  • 2 likes
  • 4632 Views
  • 4 replies
  • 2 likes

Superuser Contribution Double payment (SOLVED)

Hello! I have paid the yearly subscripition for 119,90 with one credit card and the montly payment is going on with another credit card. It has happened for one month now. How can I stop the monthly payment and get reimbursed? -Jani

  • Newbie
  • Hello! I have paid the yearly subscripition for 119,90 with one credit card and the montly payment is going on with another credit card. It has happened for one month now. How can I stop the monthly ...
  • Aimee_T
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! Premium account paid for one year and new Family account

Hi,I have paid a Premium account for one year until december 2018 and now I would like to subscribe for a Family account. How will it be charged to me ? Thanks for your answers

  • Casual Listener
  • Hi, I have paid a Premium account for one year until december 2018 and now I would like to subscribe for a Family account. How will it be charged to me ?  Thanks for your answers
  • pidji
  • Casual Listener
  • 437 Views
  • 4 replies
  • 0 likes
  • 437 Views
  • 4 replies
  • 0 likes

Solved!! I paid for family and then unsubscribed.

Will i still be charged even though i unsubscribed like 1 min after? It say on my account that im not a subscriber but my bank have been charged, will i get the money back?

  • Casual Listener
  • Will i still be charged even though i unsubscribed like 1 min after? It say on my account that im not a subscriber but my bank have been charged, will i get the money back?
  • Sayre
  • Casual Listener
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

Charged double

Hey, I signed up for the student discount, was approved and charged. The email told me to go back to Spotify online to finish setting up. Now I am being charged for both the student $4.99 subscription and the $9.99 monthly subscription on my credit c...

  • Newbie
  • Hey,  I signed up for the student discount, was approved and charged. The email told me to go back to Spotify online to finish setting up. Now I am being charged for both the student $4.99 subs...
  • GillianDelvigne
  • Composer
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Help! Charged last month and this month for premium yet my account says free and not premium

I was charged 9.99 last month and yet again this month . My account states I am on the free service and there is no sign of letting up any time soon...can someone please tell what’s going on with this or my account

  • Newbie
  • I was charged 9.99 last month and yet again this month . My account states I am on the free service and there is no sign of letting up any time soon... can someone please tell what’s going on w...
  • knoxsucow
  • Casual Listener
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

Duplicidade de pagamento

Esse mes recebi email falando que estava com problemas no cartão no faturamento ,ai troquei cartão e passei outro cartão, porem veio na fatura do cartao anterior o debito do spotify, paguei duas vezes esse mês

  • Newbie
  • Esse mes recebi email falando que estava com problemas no cartão no faturamento ,ai troquei cartão e passei outro cartão, porem veio na fatura do cartao anterior o debito do spotify, paguei duas veze...
  • Bittencourt
  • Spotify Star
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

sonos and spotify

On my sonos account, it says that it is unable to play a song becuase the spotify account information is not valid. I have spotify premium yet it is still not working

  • Visitor
  • On my sonos account, it says that it is unable to play a song becuase the spotify account information is not valid. I have spotify premium yet it is still not working
  • Luke
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Giftcard won´t get accepted

So, Today I´ve bought 5 10€ Premium Giftcards. (Like i always did before) i redeemed 4 of them without any Problem but the last one i got here won´t work. I´m from Germany and it says: "Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal." ...

  • Casual Listener
  • So,   Today I´ve bought 5 10€ Premium Giftcards. (Like i always did before)   i redeemed 4 of them without any Problem but the last one i got here won´t work.   I´m from Germany ...
  • MaddiM07
  • Newbie
  • 197 Views
  • 1 replies
  • 1 likes
  • 197 Views
  • 1 replies
  • 1 likes

Premium

I cant subscribe to premium even if my payment method is correct and I have already tried using a different card but an error message keeps appearing

  • Newbie
  • I cant subscribe to premium even if my payment method is correct and I have already tried using a different card but an error message keeps appearing
  • Luke
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Can't become premium because my location (Portugal) does not match payment method (UK)

Hi all, I live in Portugal, therefore, my account is set to Portugal. I'm trying to go premium with a CC from a Digital Bank (Revolut) that is located in the UK. My card is legit and this limitation does not make any sense! Thanks in advance,Ivo

  • Newbie
  • Hi all,   I live in Portugal, therefore, my account is set to Portugal. I'm trying to go premium with a CC from a Digital Bank (Revolut) that is located in the UK.   My card is legit an...
  • Maxim
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

PROBLEM WITH PREMIUM

I have paid for spotify premium. I have it on my pc but I dont know why in my android it doesnt appear. What should I do?

  • Newbie
  • I have paid for spotify premium. I have it on my pc but I dont know why in my android it doesnt appear. What should I do?
  • xniqueporto
  • Casual Listener
  • 207 Views
  • 3 replies
  • 0 likes
  • 207 Views
  • 3 replies
  • 0 likes

Can't changer my Country and upgrade to premium

Hey guys, I can't change my country in my profile, set as Belgium. I need to do so to pay with a french credit card to upgrade to premium...Need help...

  • Casual Listener
  • Hey guys,   I can't change my country in my profile, set as Belgium. I need to do so to pay with a french credit card to upgrade to premium...Need help...    
  • Paul37000
  • Casual Listener
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Cobraram Assinatura mas não ativou o premium

Tenho a cobrança feita no meu cartão, mas minha conta continua como free

  • Newbie
  • Tenho a cobrança feita no meu cartão, mas minha conta continua como free
  • haj8yyh83emzsim
  • Newbie
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

Charged multiple times

My bank statement is showing that I was charged to renew spotify premium for 9.99 and charged twice for the student discount of 4.99. I cannot get a number to call to verify that I will not be charged for all three charges and would like to ensure th...

  • Visitor
  • My bank statement is showing that I was charged to renew spotify premium for 9.99 and charged twice for the student discount of 4.99. I cannot get a number to call to verify that I will not be charge...
  • Daniyal96
  • Newbie
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

Cannot Change from UK to South Africa Subscription

Hi, I am going round in circles trying to change subscription from UK to South Africa. I am based in South Africa where Spotify have recently started operating. I have been here for 4 years after originally setting up my account in the UK when I live...

  • Newbie
  • Hi,   I am going round in circles trying to change subscription from UK to South Africa.   I am based in South Africa where Spotify have recently started operating. I have been here for...
  • Maxim
  • Spotify Star
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes