Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

130822 Views

69 replies

10 likes

Premium for Family
  • 130822 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

62834 Views

87 replies

4 likes

  • 62834 Views
  • 87 replies
  • 4 likes

Infinite Loop Buying 0.99 ct

Every time I try to buy the 3-months 0.99 EUR I'm getting redirected to Paypal and after that I'm getting redirected to Spotify so I can reenter my data for Paypal just to get redirected to Spotify and so on. Broken HTML Link?

Newbie

Every time I try to buy the 3-months 0.99 EUR I'm getting redirected to Paypal and after that I'm getting redirected to Spotify so I can reenter my data for Paypal just to get redirected to Spotify a...

Maxim

Spotify Star

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

problem with price

hi,I had baner with "3 months for only 19,99zł" and when I pay for that... I have only 1 month premium... what the f*ck? and I can't cancel that for take my money back... can support help me?

Casual Listener

hi, I had baner with "3 months for only 19,99zł" and when I pay for that... I have only 1 month premium... what the f*ck? and I can't cancel that for take my money back... can support help me?

Maxim

Spotify Star

870 Views

3 replies

0 likes

  • 870 Views
  • 3 replies
  • 0 likes

Superuser Contribution 3 aylık 1 tl

Selamlar öncelikle ben ilk kez premium satın alacaktım fakat satın alma bölümünde kart bilgilerini girdikten sonra 1tl yi karttan aldı ve premium gelmedi ana sayfaya attı direk Yardım lazım

Newbie

Selamlar öncelikle ben ilk kez premium satın alacaktım fakat satın alma bölümünde kart bilgilerini girdikten sonra 1tl yi karttan aldı ve premium gelmedi ana sayfaya attı direk Yardım lazım

SergioDavid

Roadie

4237 Views

1 replies

0 likes

  • 4237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error con premium en Movistar

Tengo asociado mi número con mi cuenta y tengo contratado Spotify premium. Desde hoy dejo de funcionar y el servicio a cliente de Movistar es horrible .llevo mucho tiempo usando la suscripción y no había tenido este problema .

Newbie

Tengo asociado mi número con mi cuenta y tengo contratado Spotify premium. Desde hoy dejo de funcionar y el servicio a cliente de Movistar es horrible .llevo mucho tiempo usando la suscripción y no h...

SergioDavid

Roadie

680 Views

1 replies

0 likes

  • 680 Views
  • 1 replies
  • 0 likes

Solved!! can i use the 3 months for 0.99 euro and the student discount after that?

question is in the title, but here it is:can I do 3 months for 0,99 euros and apply 12 months student discount when the 3 months have passed, so 15 months total for about 61 euros?I have never had premium.gr. Jimmy

Casual Listener

question is in the title, but here it is: can I do 3 months for 0,99 euros and apply 12 months student discount when the 3 months have passed, so 15 months total for about 61 euros? I have never ha...

Bethany_Dawn

Community Legend

701 Views

1 replies

0 likes

  • 701 Views
  • 1 replies
  • 0 likes

Problem with payment in account

Hello, i'm from argentina, i'll try my best with english languaje. Some months ago, the sister of my partner, borrow his credit card to make an account, but she lose her phone and her account and she don't remember her mail or password. The problem i...

Newbie

Hello, i'm from argentina, i'll try my best with english languaje. Some months ago, the sister of my partner, borrow his credit card to make an account, but she lose her phone and her account and she...

Maxim

Spotify Star

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

spotify premium offline

I want to know why I can not search for songs while I'm offline. I pay for this system and I want to listen to songs offline without downloading them, just searching for them.

Casual Listener

I want to know why I can not search for songs while I'm offline. I pay for this system and I want to listen to songs offline without downloading them, just searching for them.

Loxer

Community Legend

382 Views

2 replies

0 likes

  • 382 Views
  • 2 replies
  • 0 likes

Premium funktioniert nicht

Ich habe gerade eben meinen Gutscheincode eingelöst, ich habe das Premium aber trotzdem nicht! Ich dann keine Musik offline hören und auch keine Playlists herunterladen...

Casual Listener

Ich habe gerade eben meinen Gutscheincode eingelöst, ich habe das Premium aber trotzdem nicht! Ich dann keine Musik offline hören und auch keine Playlists herunterladen...

Maxim

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't buy premium

I made a new account and I wanted to buy pemium. I filed out everything and after i clicked the buy button it showed me that I already have premium or free trial but I can upgrade it to premium. I clicked to upgrade but it didn't work, it directed me...

Newbie

I made a new account and I wanted to buy pemium. I filed out everything and after i clicked the buy button it showed me that I already have premium or free trial but I can upgrade it to premium. I cl...

Zeitoune

Casual Listener

390 Views

2 replies

0 likes

  • 390 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account Premium omaggio per 60 giorni

Buonasera,2 mesi fa ho attivato i 60 giorni gratis di Premium, nonostante ho ricevuto di aver effettuato il pagamento mi diceva che avevo un profilo Free.Ieri è scaduto l'abbonamento e ovviamente mi hanno chiesto i soldi del rinnovo, ma io non ho pot...

Newbie

Buonasera, 2 mesi fa ho attivato i 60 giorni gratis di Premium, nonostante ho ricevuto di aver effettuato il pagamento mi diceva che avevo un profilo Free. Ieri è scaduto l'abbonamento e ovviamente...

SergioDavid

Roadie

673 Views

1 replies

0 likes

  • 673 Views
  • 1 replies
  • 0 likes

HELP

K I can’t get signed up for premium and this is driving me insane , it says I have an account but I’ve never signed up for premium and it’s not even letting me , all the pages say it works but when I open the app it doesn’t let me skip or select it s...

Newbie

K I can’t get signed up for premium and this is driving me insane , it says I have an account but I’ve never signed up for premium and it’s not even letting me , all the pages say it works but when I...

Sebasty

Community Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Spotify Premium 3 Months

Hello, I have a Code and now I want to buy the offer 'Spotify 3 months for 0.99€'. But when I go to Spotify/redeem, I only get 1 month for 10€. How can I redeem my code?

Casual Listener

Hello, I have a Code and now I want to buy the offer 'Spotify 3 months for 0.99€'. But when I go to Spotify/redeem, I only get 1 month for 10€. How can I redeem my code?

Maxim

Spotify Star

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I subscribe to spotify premium even though I'm paying?

I can't subscribe to 1month premium! I tried many times but it always went to "try again later" even though there's no problem in our internet. Btw, I'm paying through my sim load, and I did try it later like 6hours ago, and now, but it still says "t...

Newbie

I can't subscribe to 1month premium! I tried many times but it always went to "try again later" even though there's no problem in our internet. Btw, I'm paying through my sim load, and I did try it l...

SergioDavid

Roadie

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Just paid premium and nothing happened

Hey! All charges were paid but my account is still free and not premium. What I have to do to get that one?

Newbie

Hey! All charges were paid but my account is still free and not premium. What I have to do to get that one?

Bethany_Dawn

Community Legend

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Premium 3 months

Hi, i want to ask you about premium. I bought the "starter" packet for 3 months (in my country it cost "20PLN". I bought this and on my profile is information, spotify premium gonna be lost at 18.06.2018I changed payment methode from credit card to b...

Newbie

Hi, i want to ask you about premium. I bought the "starter" packet for 3 months (in my country it cost "20PLN". I bought this and on my profile is information, spotify premium gonna be lost at 18.06....

Maxim

Spotify Star

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

Why cant i add my new debit card for my premium? It just declines it when i put the info in plz help!! I work at 3 and i nees my music

Newbie

Why cant i add my new debit card for my premium? It just declines it when i put the info in plz help!! I work at 3 and i nees my music 😭😭😭

SergioDavid

Roadie

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution kan ik eerst 3 maanden voor 0,99 euro doen een daarna studentenkorting toepassen als de 3 maanden af

vraag staat in de titel, maar hier is het helemaal:kan ik eerst 3 maanden voor 0,99 euro doen een daarna studentenkorting toepassen als de 3 maanden af zijn gelopen, dus 15 maanden totaal voor ongeveer 61 euro?ik heb nooit premium gehad.gr. jimmyENGL...

Casual Listener

vraag staat in de titel, maar hier is het helemaal: kan ik eerst 3 maanden voor 0,99 euro doen een daarna studentenkorting toepassen als de 3 maanden af zijn gelopen, dus 15 maanden totaal voor onge...

SergioDavid

Roadie

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error al suscribirse

Hola, no puedo pagar la mensualidad del plan familiar, anteriormente realice reposición de tarjeta ahora con la nueva quiero dar de alta para que se relice los cargos automatauto pero no me permite.Realice el proceso de cancelar premium y aún así no ...

Newbie

Hola, no puedo pagar la mensualidad del plan familiar, anteriormente realice reposición de tarjeta ahora con la nueva quiero dar de alta para que se relice los cargos automatauto pero no me permite. ...

SergioDavid

Roadie

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium wont show up in app

I just got Premium memebership but it won't show it up in the app, it looks as if I didn't have premium.

Newbie

I just got Premium memebership but it won't show it up in the app, it looks as if I didn't have premium.

SergioDavid

Roadie

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes