Trial doesn't work

[HugoValkenburg]

Plan: Premium trial 3 months

Country: Netherlands

Device

Desktop, Iphone 7

Operating System

Windows 10, iOS 13.2.3

My Question or Issue

I started a premium trial subscription but i doesn't work. I already restarted, logged out and logged in but it doesn't work. It also doesn't display on the website that i have premium. No i didn't create a second account or something and yes i got the payment of 1 euro cent. (order number: 1238288670968109)

[Billy-J]

Hey @HugoValkenburg, thanks for reaching out to the Community!

I'm sorry to hear this. 

Could you try following the steps in this support article? 

Let me know how this goes 🙂 

[HugoValkenburg]

I already looked at that article but it wasn't the solution for me.

[Billy-J]

Hey @HugoValkenburg,

Keep in mind that each person can use benefit from the trial once. After that, you won't be able to use the trial again.

I'd recommend checking in with your bank to see the state of the 1 EURO cent payment, and keep me posted.

Let me know how it goes 🙂 

[HugoValkenburg]

Yes i paid the 1 cent and got it back. I made this account this week so i didn't have the trial before

[Billy-J]

Hey @HugoValkenburg,

the 1 cent you paid is for the trial, and if you used the same payment method on an old account and you're using it again on a new one, you also won't be able to get the trial offer.

Keep me updated 🙂