Trouble with the payment

[lxh3i12mtq1ycz1]

Hello,

I’ve been trying to get premium. I’ve payed twice, and when I check my bank account I can see that the amount has been charged. But haven’t received any information from Spotify as an email. And my account still doesn’t seem to be premium.

I would be grateful if you could help.

Thanks

[Luke]

Hey @lxh3i12mtq1ycz1,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear this. If you’ve been charged twice I recommend looking at this Spotify Answer for more information.

I hope this helps!