Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Update / Change Payment Details isn't working

Update / Change Payment Details isn't working

I'm UK based.
I want to change the card for my monthly Spotify charge.
Account Overview > Your Plan > payment details > Update
Takes me to https://www.spotify.com/account/subscription/update-payment-details/

I click the top "Credit or debit card" option (the other option is PayPal) and then I get 3 flashing dots below that imply it's loading the payment details input bit, but after 10 minutes, nothing.
I've tried on 4 different browsers, all give the same lack of progress.

Screenshot 2022-11-23 125921.jpg
Reply
40 Replies

Over ONE YEAR LATER, and I just got a fix. I switched from WiFi to mobile data and it worked. 

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random