Will I lose my free premium trial if I cancel it early?

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Will I lose my free premium trial if I cancel it early?

Casual Listener

Plan

Premium

Country

United States

Device

Any

Operating System

Any

 

My Question or Issue

If I click on the cancel premium button to cancel any charges that would be made when my free premium ends, it says that it'll be cancelled today. I just got it, and I don't want to pay for premium, can I click cancel and still have premium?

 

Below is what I see.spotifypremium.png 

5 Replies
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Re: Will I lose my free premium trial if I cancel it early?

Rock Star 22
Rock Star 22

Hey @Tarnest, thanks for reaching out to the Community!

 

Generally, you should still have access to Premium until the next billing date. If the next billing date is (today), then yes once you cancel it will revert your subscription to Free. 

 

If your billing date is not today, then don't click Cancel yet, as I will take a closer look and get back to you as soon as possible.

 

Thanks for your patience in advance!

Billy-JRock Star 22
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Re: Will I lose my free premium trial if I cancel it early?

Casual Listener

I just got it today, so I guess my billing date is today yeah. Does this mean I will be able to cancel it tomorrow?

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Re: Will I lose my free premium trial if I cancel it early?

Rock Star 22
Rock Star 22

Hey @Tarnest,

 

Okay, you just got Premium today - so your next billing date would be on 09/29/20. If you were to cancel Premium, you should have access to Premium through the next 3 months. 

 

Based on that screenshot, it says the Premium will end today if you cancel. I'll take a look at this as mentioned in my last reply, so don't click Cancel yet - just so I can get confirmation.

 

Thanks!

Billy-JRock Star 22
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Re: Will I lose my free premium trial if I cancel it early?

Casual Listener

Ok, thank you! And by the way, I got the free 3 month premium so the 

next billing date should be 9/29!

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Re: Will I lose my free premium trial if I cancel it early?

Rock Star 22
Rock Star 22

Hey @Tarnest,

 

Thanks for your patience as I took a closer look.

 

Spotify is currently investigating this issue as some users see the wrong date when trying to cancel.

 

So, you can go ahead and cancel with no worries. The date is incorrectly displayed and you'll have the trial until September. More information on cancelling your subscription here.

 

Have a nice day!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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