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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6233 Views
  • 23 replies
  • 2 likes
  • 6233 Views
  • 23 replies
  • 2 likes

Being charged on phone bill but cant find active account to cancel the subscription

Need Help! I'm a Rogers customer, I'm being charges $10 / Premium Spotify on my phone bill. I contacted Rogers to have it removed they tell me to go to Spotify. I checked what account I could have using the email address method Spotify has... Two acc...

  • Newbie
  • Need Help!  I'm a Rogers customer, I'm being charges $10 / Premium Spotify on my phone bill.  I contacted Rogers to have it removed they tell me to go to Spotify.  I checked what ac...
  • osornios
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

They charged mi 4 times and I have payed 1.

They charged me 4 times a student suscription that I didnt make because I got a full premium suscription do I call my bank to cancel the charges?

  • Newbie
  • They charged me 4 times a student suscription that I didnt make because I got a full premium suscription do I call my bank to cancel the charges?
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Paypal payment without credit card

Hello,I wanna start Spotify Premium but when I click on Paypal, it says me that I must have a credit card ? And It also says that it cost me directly 9.99€ but I take first month free... Please, help me ! Nico.

  • Newbie
  • Hello, I wanna start Spotify Premium but when I click on Paypal, it says me that I must have a credit card ? And It also says that it cost me directly 9.99€ but I take first month free...   P...
  • osornios
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Premium

I bought premium but my account is still a free account

  • Visitor
  • I bought premium but my account is still a free account
  • osornios
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Subscribe again after switching accounts

Hey there! I recently decided that I wanted a new username, so I created a new account since that is not yet an available option. I cancelled the premium subscription of my old account today, but I can't subscribe again with my new one. It keeps tryi...

  • Newbie
  • Hey there! I recently decided that I wanted a new username, so I created a new account since that is not yet an available option. I cancelled the premium subscription of my old account today, but I c...
  • osornios
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

premium in other country

hi i have the family premium but i will go to live in europe, my account will work normally?? help!!!!

  • Newbie
  • hi   i have the family premium but i will go to live in europe, my account will work normally??   help!!!!
  • osornios
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Problemas con el servicio premium 0,99

No me deja entrar en el servicio Premium con mi cuenta ,cada vez que meto mi cuenta de Paypal me hecha hacia atrás si poder efectuar el pago y al rato en la página inicial me aparece un mensaje diciendo que tienen problemas con los servicios de pagos...

  • Casual Listener
  • No me deja entrar en el servicio Premium con mi cuenta ,cada vez que meto mi cuenta de Paypal me hecha hacia atrás si poder efectuar el pago y al rato en la página inicial me aparece un mensaje dicie...
  • osornios
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help with my Fido Premium Account

HI, I've had spotify premium since ive been with Fido. My premium was working yesturday and for some reason it had stopped working. My phone number matches with my fido account and so I dont know how I can fix the problem.

  • Casual Listener
  • HI, I've had spotify premium since ive been with Fido. My premium was working yesturday and for some reason it had stopped working. My phone number matches with my fido account and so I dont know how...
  • cmackz
  • Casual Listener
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

Cobro doble

Me han cobrado dobles después en el tercer mes me pueden explicar el porque? Si es error del sistema me van a devolver el dinero ? Como me pueden apoyar.Saludos

  • Newbie
  • Me han cobrado dobles después en el tercer mes me pueden explicar el porque? Si es error del sistema me van a devolver el dinero ? Como me pueden apoyar. Saludos
  • osornios
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

I can't change my credit card details after I changed my country

Hi there, I moved from Spain to the Netherlands. Changed my account to the Netherlands, and I'm trying to change my credit card details to my Dutch card, but it won't allow me... It tells me I should first change my account to the Netherlands, which ...

Spotify troubles.jpg
  • Newbie
  • Hi there,   I moved from Spain to the Netherlands. Changed my account to the Netherlands, and I'm trying to change my credit card details to my Dutch card, but it won't allow me... It tells me...
  • nickpitcher
  • Casual Listener
  • 538 Views
  • 1 replies
  • 1 likes
  • Payment Problems
  • 538 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Help my premium subscription disappeared

Hi,A few days ago my premium subscription disappeared, and my account is listed as free, with no option to upgrade. I've tried deleting and reinstalling the app twice, logging out and in with no luck. Does anyone have any suggestions?

  • Newbie
  • Hi, A few days ago my premium subscription disappeared, and my account is listed as free, with no option to upgrade. I've tried deleting and reinstalling the app twice, logging out and in with no lu...
  • natashadn-au
  • Newbie
  • 5402 Views
  • 5 replies
  • 0 likes
  • 5402 Views
  • 5 replies
  • 0 likes

Premium aber weiterhin nur "free"

Hallo SpotifyIch habe mir per Paypal Spotify Premium gekauft. Ich habe die Bestätigung des Kaufes bekommen und habe nur dieses eine Konto. Allerdings bleibe ich auch nach mehrmaligem Ein- und Ausloggen sowie Deaktivierung und erneuter Installation de...

  • Newbie
  • Hallo Spotify Ich habe mir per Paypal Spotify Premium gekauft. Ich habe die Bestätigung des Kaufes bekommen und habe nur dieses eine Konto. Allerdings bleibe ich auch nach mehrmaligem Ein- und Aus...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Is premium just for one device?

Is premium just for one device? Works on pc, smartphone still free spotify, same account.

  • Newbie
  • Is premium just for one device? Works on pc, smartphone still free spotify, same account.
  • jjispotify
  • Newbie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Already have family premium. And was given a voucher but cant redeem

Hello. I had paid for a family premium spotify. it is a direct debit. A friends had got me a spotify voucher for my birthday a month later and i have tried to redeem it but it says that i cant because i am already on premium. How do i redeem it? What...

  • Newbie
  • Hello. I had paid for a family premium spotify. it is a direct debit. A friends had got me a spotify voucher for my birthday a month later and i have tried to redeem it but it says that i cant becaus...
  • Maxim
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Premium nicht aktivierbar

Sehr geehrtes Support Team,seit einigen Tagen versuche ich per Paypal das 30 Tage ProbeAbo für meinen Account zu aktivieren ohne erfolg. Nachdem ich mich per paypal eingeloggt habe und anschließend auf "jetzt bezahlen" geklickt hatte, wurde ich wiede...

  • Newbie
  • Sehr geehrtes Support Team, seit einigen Tagen versuche ich per Paypal das 30 Tage ProbeAbo für meinen Account zu aktivieren ohne erfolg. Nachdem ich mich per paypal eingeloggt habe und anschließend...
  • Maxim
  • Spotify Star
  • 671 Views
  • 5 replies
  • 0 likes
  • 671 Views
  • 5 replies
  • 0 likes

Alternative Zahlungsmöglichkeit?

Ich habe ein ganz normales Konto worüber von Strom bis Telefonrechnung alles von läuft. Ich habe auch ein PayPal Konto mit dem ich schon einiges im Internet gekauft habe. Paypal funktioniert weder auf der App noch auf dem Desktop, diese komische Sofo...

  • Newbie
  • Ich habe ein ganz normales Konto worüber von Strom bis Telefonrechnung alles von läuft. Ich habe auch ein PayPal Konto mit dem ich schon einiges im Internet gekauft habe.   Paypal funktioniert...
  • 106 Views
  • 0 replies
  • 1 likes
  • 106 Views
  • 0 replies
  • 1 likes

Superuser Contribution Premium

Why can't I buy Spotify premium for students?

  • Newbie
  • Why can't I buy Spotify premium for students?
  • SergioDavid
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

My dads card was charged $4 when we were trying to get premium (0.99 for three months) and it said that it wasnt going through and that no money was charged, but the card was charged $4 and i still dont have premium?

  • Newbie
  • My dads card was charged $4 when we were trying to get premium (0.99 for three months) and it said that it wasnt going through and that no money was charged, but the card was charged $4 and i still d...
  • SergioDavid
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

How do I have it so that Spotify charges me through my phone contract and not by PayPal or card?

  • Newbie
  • How do I have it so that Spotify charges me through my phone contract and not by PayPal or card?
  • SergioDavid
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Double payment

HelloI mistakenly made a payment of € 0.99 twice to activate spotify premium for my account Karlo Riefoli (Facebook). The last payment made with Andrea Brioschi's credit card starting with 5267 was made by mistake and I would like to cancel that paym...

  • Newbie
  • Hello I mistakenly made a payment of € 0.99 twice to activate spotify premium for my account Karlo Riefoli (Facebook). The last payment made with Andrea Brioschi's credit card starting with 5267 was...
  • SergioDavid
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes