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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1403 Views
  • 19 replies
  • 1 likes
  • 1403 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47339 Views
  • 20 replies
  • 3 likes
  • 47339 Views
  • 20 replies
  • 3 likes

Superuser Contribution premium subscription not activated

I went to pay for spotify premium but after that i'm still on spotify free. I already tried uninstalling and reinstalling, loggin in and logging out but still there are no changes. i retried the process but I was charged again. Please help.

  • Newbie
  • I went to pay for spotify premium but after that i'm still on spotify free. I already tried uninstalling and reinstalling, loggin in and logging out but still there are no changes. i retried the proc...
  • Julian
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Boleto

Olá. boa tarde Efetuei o pagamrto via boleto na última quarta feira mas até agora não recebi um email de confirmação, nem nada do tipo. O mais estranho, é que ontem por volta das 18 horas,entrei no na minha conta, pelo pc, e apareceu que minha conta ...

  • Newbie
  • Olá. boa tarde   Efetuei o pagamrto via boleto na última quarta feira mas até agora não recebi um email de confirmação, nem nada do tipo. O mais estranho, é que ontem por volta das 18 horas,en...
  • 69 Views
  • 0 replies
  • 0 likes
  • 69 Views
  • 0 replies
  • 0 likes

Superuser Contribution Charged twice a month with student subscription

I signed up for the student subscription last month and notice this month i was charged twice. I should only be chaged 4.99 once a month with tax! How can we get this issue resolved. I would not have signed up for this if i knew i would be getting ch...

  • Newbie
  • I signed up for the student subscription last month and notice this month i was charged twice. I should only be chaged 4.99 once a month with tax! How can we get this issue resolved. I would not have...
  • Julian
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Solved!! tengo problemas para ingresar al plan familiar.

-Hola tengo problemas para ingresar al plan familiar. -El domingo mi cuenta de spotify fue desvinculada del mi plan familiar sin que ningún miembro de mi familia lo haya solicitado,lo que hicimos fue invitarme de nuevo desde la cuenta de mi papa (el ...

  • Newbie
  •  -Hola tengo problemas para ingresar al plan familiar.       -El domingo mi cuenta de spotify fue desvinculada del mi plan familiar sin que ningún miembro de mi familia l...
  • ortegabjc
  • Newbie
  • 303 Views
  • 4 replies
  • 0 likes
  • 303 Views
  • 4 replies
  • 0 likes

Superuser Contribution I've payed twice

I've switched miy account to premium family. On my VISA withdrawal there was the former amount 9,99 and the 14,99 for the family account... What to do to recup my 9,99?

  • Newbie
  • I've switched miy account to premium family. On my VISA withdrawal there was the former amount 9,99 and the 14,99 for the family account... What to do to recup my 9,99?
  • Julian
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

boa tarde, gostaria de informar que eu fui cobrado duas vezes na minha fatura de cartão, gostaria que me respondesse para resolver-mos essa situaçao. obrigado

  • Newbie
  • boa tarde, gostaria de informar que eu fui cobrado duas vezes na minha fatura de cartão, gostaria que me respondesse para resolver-mos essa situaçao. obrigado
  • Julian
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not use preminium

hello.I paid 6.99 TL for student preminium yesterday.Here bills.But I can not use preminium yet. my account's mail is ******************.But,when I paid for student preminium,I use school's email.*********************************.Because I confuse.Us...

  • Newbie
  • hello.I paid 6.99 TL for student preminium yesterday.Here bills.But I can not use preminium yet. my account's mail is ******************.But,when I paid for student preminium,I ...
  • Julian
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Probleme

Ich habe für Spotify am 7.Juni über Paypal Premium bezahlt jedoch sagt mir Spotify seit heute das ich kein Premium habe. Ich brauch dabei mal bitte hilfe und zwar dingend. Danke

  • Newbie
  • Ich habe für Spotify am 7.Juni über Paypal Premium bezahlt jedoch sagt mir Spotify seit heute das ich kein Premium habe.      Ich brauch dabei mal bitte hilfe und zwar dingen...
  • Julian
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Spotify Premium activated without my permission

Hello:) I don't know what happened. I was just listening to music and decided to make a new playlist on my phone. So I added the music but suddenly a blue screen came up and said "Premium Testversion activating. Please wait..." I dont want it, can I ...

  • Newbie
  • Hello:) I don't know what happened. I was just listening to music and decided to make a new playlist on my phone. So I added the music but suddenly a blue screen came up and said "Premium Testversion...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Fail to renew subscription - Need help

My credit card is blocked due to withdraw without my permission. Which means that spotify ins't able to withdraw the money right now, and that sucks because i have to wait 2-3 week before my new Credit card arrives. So my question is... Is there anyw...

  • Casual Listener
  • My credit card is blocked due to withdraw without my permission.  Which means that spotify ins't able to withdraw the money right now, and that sucks because i have to wait 2-3 week before my n...
  • KatesHere
  • Community Legend
  • 131 Views
  • 3 replies
  • 0 likes
  • 131 Views
  • 3 replies
  • 0 likes

Problemas com acesso dos membros do Premium Familiar

Bom Dia, Sou o titular de um plano premium familiar e dois membros fomos excluídos do plano e não conseguem retornar, sendo que o pagamento da assinatura continua sendo efetuado e já seguimos todos os passos que foram informados.O que pode ser feito?...

  • Casual Listener
  • Bom Dia,   Sou o titular de um plano premium familiar e dois membros fomos excluídos do plano e não conseguem retornar, sendo que o pagamento da assinatura continua sendo efetuado e ...
  • thiago-149
  • Casual Listener
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund not given

Hi,I spoke to someone on the 4th of June about getting a refund as my Facebook connected account stopped me being able to access it to cancel it. The man kindly gave me a new account by freeing up my email and said he was processing a refund of 9.99G...

  • Newbie
  • Hi, I spoke to someone on the 4th of June about getting a refund as my Facebook connected account stopped me being able to access it to cancel it. The man kindly gave me a new account by freeing up ...
  • Jack
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment changing date

Hello, I have premium account and my account recipent will change 29.06.2017 from 9.99TL to 13.99 TL. (TL=TURKISH LIRA)I checked my invoices list and I see this month (29.05.2017)I paid 13.99TL. This amount is wrong for this month payment.thank you.

  • Newbie
  • Hello,   I have premium account and my account recipent will change 29.06.2017 from 9.99TL to 13.99 TL. (TL=TURKISH LIRA) I checked my invoices list and I see this month  (29.05.2017)I pa...
  • Jack
  • Roadie
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged 3 times for premium and never bought it

I have been charged 3 times for premium since March and never paid for it. How can I get the charges taken off of my bank account?

  • Casual Listener
  • I have been charged 3 times for premium since March and never paid for it. How can I get the charges taken off of my bank account?
  • Jack
  • Roadie
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution No verification code

please help. It's been a day and i havent received the verification code. What to do?

  • Casual Listener
  • please help. It's been a day and i havent received the verification code. What to do?
  • Jack
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify dont accept my credit card

I tried to paid many times to start my premium suscription, but appears a message ("your Bank supplier is having a bad day, try later"). And I Actually call to my bank, and they said that everything is in order, so ¿Why is the reason why I can not su...

  • Newbie
  • I tried to paid many times to start my premium suscription, but appears a message ("your Bank supplier is having a bad day, try later"). And I Actually call to my bank, and they said that everything ...
  • Jack
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Help

I payed for My three months premium, but My account is still on FREE. What do I do?

  • Newbie
  • I payed for My three months premium, but My account is still on FREE. What do I do?
  • shere92
  • Gig Goer
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Was charged for spotify premium but my account hasn't been made premium yet.

I paid for spotify premium but in the app it says that my account is still free. I clicked "go premium" but it wouldn't connect. I tried on 3 different WiFi connections and even tried to connect with my data but it still says that my account is a fre...

  • Casual Listener
  • I paid for spotify premium but in the app it says that my account is still free. I clicked "go premium" but it wouldn't connect. I tried on 3 different WiFi connections and even tried to connect with...
  • kejt_
  • Community Legend
  • 306 Views
  • 3 replies
  • 0 likes
  • 306 Views
  • 3 replies
  • 0 likes

PayPal statement - paid. Spotify in browser - paid. Spotify app - free

I have paid my monthly subscription fee for premium, however unable to use premium features.Says I am a premium user on the Spotify website but when I go into the app it says I'm a Spotify free user.Have logged out and in again many times and still t...

  • Newbie
  • I have paid my monthly subscription fee for premium, however unable to use premium features. Says I am a premium user on the Spotify website but when I go into the app it says I'm a Spotify free use...
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes