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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5205 Views
  • 23 replies
  • 2 likes
  • 5205 Views
  • 23 replies
  • 2 likes

unsubscribing

: I have been charged for Spotify premium 4 x months from 01/02/2017 - 01/05/2017. I am querying why I am being charged as I cancelled my subscription in approximately April. Can you please provide details/explain why I was charged in April & May and...

  • Newbie
  •   : I have been charged for Spotify premium 4 x months from 01/02/2017 - 01/05/2017. I am querying why I am being charged as I cancelled my subscription in approximately April. Can you please p...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

What happened my Premium acc?

Hi!I just created a new acc and linked it with my PREMIUM paid facebook acc.now they linked fine. but looks like I'm no longer premium.?why?

  • Casual Listener
  • Hi! I just created a new acc and linked it with my PREMIUM paid facebook acc. now they linked fine. but looks like I'm no longer premium.? why?
  • drktk
  • Casual Listener
  • 369 Views
  • 4 replies
  • 0 likes
  • Premium help
  • 369 Views
  • 4 replies
  • 0 likes

Solved!! Weird bug during changing payment

When I try to change my payment card details, I'm being shown my old student pricing (converted to premium now.) Since, I can't be verified as a student, my payment details can't be updated. I don't see any other way to change my payment info. See th...

  • Casual Listener
  • When I try to change my payment card details, I'm being shown my old student pricing (converted to premium now.) Since, I can't be verified as a student, my payment details can't be updated. I don't ...
  • MattSuda
  • Spotify Star
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

PREMIUM FOR 3 MONTHS / PREMIUM POR 3 MESES

I started my 3 months for 9 pesos about a week ago , but today when I tried to open the app I was suddenly in the free version , Ive seen a lot of people with the same problem , If someone knows what to do , please let me know. Im in the right accoun...

  • Newbie
  • I started my 3 months for 9 pesos about a week ago , but today when I tried to open the app I was suddenly in the free version , Ive seen a lot of people with the same problem , If someone knows what...
  • Rikrdorc26
  • Casual Listener
  • 337 Views
  • 2 replies
  • 1 likes
  • Premium
    Premium 3 Month Trial
  • 337 Views
  • 2 replies
  • 1 likes

i can't buy premium with virtual credit card

hi , i want to buy premium with virtual credit but cant buy. is there any problem ?

  • Visitor
  • hi , i want to buy premium with virtual credit but cant buy. is there any problem ?
  • osornios
  • Spotify Star
  • 1816 Views
  • 1 replies
  • 0 likes
  • 1816 Views
  • 1 replies
  • 0 likes

Paid for Premium 6 times but wasn´t upgraded

I tried to pay for Premium (Sweden, 9 SEK for 3 months) and paid 6 times as I didn´t get any conformation nor did I get upgraded. I tried both direct via my VISA card and through PayPal. I see the transactions in my bank account but I´m still just a ...

  • Casual Listener
  • I tried to pay for Premium (Sweden, 9 SEK for 3 months) and paid 6 times as I didn´t get any conformation nor did I get upgraded. I tried both direct via my VISA card and through PayPal. I see the tr...
  • osornios
  • Spotify Star
  • 367 Views
  • 7 replies
  • 0 likes
  • 367 Views
  • 7 replies
  • 0 likes

Trying to buy premium with paypal problem

Hello, Everytime I try to buy premium I can get to the page that I agree and pay and that I get redirected to the paypal page.Once im on the paypal page and I press the agree and pay bottum I just get redirected to the page to choose a payment option...

  • Casual Listener
  • Hello,   Everytime I try to buy premium I can get to the page that I agree and pay and that I get redirected to the paypal page.Once im on the paypal page and I press the agree and pay bottum ...
  • osornios
  • Spotify Star
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

Solved!! PROBLEM PREMIUM!!

I buyed Premium on June 11, and today June 14th I do not have the service!! WHY?

  • Casual Listener
  • I buyed Premium on June 11, and today June 14th I do not have the service!! WHY?
  • Bittencourt
  • Spotify Star
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

Solved!! Premium service

purchased a promo, available in Mexico, to try premium for three months. The charge to my credit card was made, but no premium service.

  • Casual Listener
  • purchased a promo, available in Mexico, to try premium for three months. The charge to my credit card was made, but no premium service.
  • Bittencourt
  • Spotify Star
  • 940 Views
  • 13 replies
  • 0 likes
  • No premium service
  • 940 Views
  • 13 replies
  • 0 likes

Superuser Contribution Nie mogę zapłacić paypalem

Witam, chciałbym sobie kupić Premium 0,99zlOpcją Paypal więc klikam akceptuj płatność czy jakas tak i mnie przezuca na powszednią strone ...

  • Newbie
  • Witam, chciałbym sobie kupić Premium 0,99zl Opcją Paypal więc klikam akceptuj płatność czy jakas tak i mnie przezuca na powszednią strone ...
  • Julian
  • Moderator
  • 2593 Views
  • 1 replies
  • 3 likes
  • 2593 Views
  • 1 replies
  • 3 likes

Superuser Contribution Premium üye olamıyorum

Kredi kartımı verdiğim halde premium üyeliğim onaylanmıyor. Vodafone kullanıcısı olarak yıllardır ücretsiz premium kullanıcısıyım. Vodafone'un anlaşması bittiği için kendim yenilemek istiyorum ancak olmuyor.

  • Newbie
  • Kredi kartımı verdiğim halde premium üyeliğim onaylanmıyor. Vodafone kullanıcısı olarak yıllardır ücretsiz premium kullanıcısıyım. Vodafone'un anlaşması bittiği için kendim yenilemek istiyorum ancak ...
  • Julian
  • Moderator
  • 752 Views
  • 1 replies
  • 1 likes
  • 752 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium

Jag tänker uppgradera till premium idag och jag undrar följandehar betalat 49 kr denna månaden om jag nu uppgraderar till 99 kr vad händer då med de 49 kr.Kommer 99 kr att dras på mitt konto direkt när jag lägger min beställning eller i slutet på jun...

  • Newbie
  • Jag tänker uppgradera till premium idag och jag undrar följande har betalat 49 kr denna månaden om jag nu uppgraderar till 99 kr vad händer då med de 49 kr. Kommer 99 kr att dras på mitt konto dire...
  • Julian
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution COBRANÇA DE PACOTE

Realizei a assinatura do pacote Premium, na hora da confirmação apareceu uma mensagem de que eu não poderia assinar o plano de 1.99 pq eu já havia utilizado,tudo bem, mas no meu cartão de credito caiu a cobrança, mas na minha conta continua free, nao...

  • Newbie
  • Realizei a assinatura do pacote Premium, na hora da confirmação apareceu uma mensagem de que eu não poderia assinar o plano de 1.99 pq eu já havia utilizado,tudo bem, mas no meu cartão de credito cai...
  • Julian
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas na compra do Premium

Já fui assinante do Premium e deixei de renovar a assinatura por alguns meses.Desde que resolvi voltar ao Spotify, por vezes inseri meus dados para ativar a assinatura do Premium mas surge na tela uma mensagem que diz que os dados do cartão ou os pes...

  • Newbie
  • Já fui assinante do Premium e deixei de renovar a assinatura por alguns meses. Desde que resolvi voltar ao Spotify, por vezes inseri meus dados para ativar a assinatura do Premium mas surge na tel...
  • Julian
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!! No puedo pagar Spotify premium

CADA VEZ QUE INTENTO PAGAR SPOTIFY PREMIUM ME SALE Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago. YA MECOMUNIQUE DIRECTAMENTE CON ...

  • Newbie
  • CADA VEZ QUE INTENTO PAGAR SPOTIFY PREMIUM ME SALE Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa ot...
  • Bittencourt
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Mobile number to Subscribe

Hello, I tried to use my contact number to pay for my subscription but didnt realise i don't have sufficient balance. Now I want to retry again, but I am not being able to use the same number. How can I get spotify to remove the number from their dat...

  • Newbie
  • Hello,  I tried to use my contact number to pay for my subscription but didnt realise i don't have sufficient balance. Now I want to retry again, but I am not being able to use the same numbe...
  • Maria_B
  • Moderator
  • 782 Views
  • 1 replies
  • 0 likes
  • 782 Views
  • 1 replies
  • 0 likes

Plan familiar

Tengo contratado el plan familiar, pero se envío un correo a los miembros de mi familia para que confirmaran que viven conmigo solicitando el Código Postal, pero el problema es que mi cuenta no tiene Código Postal porque es tomada la información de F...

  • Casual Listener
  • Tengo contratado el plan familiar, pero se envío un correo a los miembros de mi familia para que confirmaran que viven conmigo solicitando el Código Postal, pero el problema es que mi cuenta no tiene...
  • kentandersson
  • Regular
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trying to change payment method but its not working

hi, i got an alert that my payment method had failed, i think that this is because it was an old credit card that has now expired. Ive tried to change it to my new debit card both with visa as a payment method and then using paypal. but it says proce...

  • Newbie
  • hi, i got an alert that my payment method had failed, i think that this is because it was an old credit card that has now expired.  Ive tried to change it to my new debit card both with visa as ...
  • Jack
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Someone else listening to spotify on my account

Hi there,Someone else (a stranger) has been accessing my spotify account. I changed my password and logged out of all devices.It happened while I was away so they managed to listen to quite a lot of music which is totally the opposite of what i like,...

  • Newbie
  • Hi there, Someone else (a stranger) has been accessing my spotify account. I changed my password and logged out of all devices. It happened while I was away so they managed to listen to quite a lot...
  • kejt_
  • Community Legend
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes