Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 142071 Views
- 100 replies
- 12 likes
- 142071 Views
- 100 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16637 Views
- 27 replies
- 4 likes
- 16637 Views
- 27 replies
- 4 likes
Premium account is not working
Today I got a error message that I need to purchase a preemium account when I tried to listen on Spotify on my music system. It worked yesterady but today I got that as an error message. It´s Bang & Olufsen´s sound system Beosound 5 I have. I´ve sear...
- Today I got a error message that I need to purchase a preemium account when I tried to listen on Spotify on my music system. It worked yesterady but today I got that as an error message.  ...
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- 145 Views
- 0 replies
- 0 likes
- 145 Views
- 0 replies
- 0 likes
Re: Premium on phone but not on iPad and laptop
same problem here ....show premium on PC but free on ipad .. and it even play add stuff.Made sure to login with the correct username as in the receipt mail and the same as used when logging in on pc.and NO i will NOT use facebook.
- same problem here .... show premium on PC but free on ipad .. and it even play add stuff. Made sure to login with the correct username as in the receipt mail and the same as used when logging...
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- 147 Views
- 0 replies
- 1 likes
- 147 Views
- 0 replies
- 1 likes
New iPhone and Premium account not working
I recently switched from android over to an iPhone 7. Have had premium for over 3 months and no longer have it when I access my account with the new iPhone. I've gone online and it lists me as a free user despite my credit card statement showing a pa...
- I recently switched from android over to an iPhone 7. Have had premium for over 3 months and no longer have it when I access my account with the new iPhone. I've gone online and it lists me as a free...
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- Community Legend
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Billing
I am getting billed for two different accounts on my one credit card how to stop both without knowing email or password
- I am getting billed for two different accounts on my one credit card how to stop both without knowing email or password
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- Community Legend
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
3 months of premium for .99
I paid for the 3 months of premium but my account still isn't letting me use my premium features? I've tried logging out and back in...do I have to wait awhile for it to work?
- I paid for the 3 months of premium but my account still isn't letting me use my premium features? I've tried logging out and back in...do I have to wait awhile for it to work?
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- Roadie
- 202 Views
- 2 replies
- 0 likes
- 202 Views
- 2 replies
- 0 likes
Paysafecard code
I bought a paysafe card and wanted to activate the 3 month's premium for 0.99/month (lasts for few more days) but it says that the paysafecard code isn't allowed for payments at Spotify.Although Spotify gives me the option to pay with paysafecard and...
- I bought a paysafe card and wanted to activate the 3 month's premium for 0.99/month (lasts for few more days) but it says that the paysafecard code isn't allowed for payments at Spotify. Although Sp...
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- Spotify Star
- 523 Views
- 1 replies
- 0 likes
- 523 Views
- 1 replies
- 0 likes
Solved!! Some songs don't play offline with premium account
Hey guys,I'm having this issue where I have a premium account, yet some songs do not play when I am offline, eventhough it says that they are downloaded.How can I fix this?Thanks in advance.
- Hey guys, I'm having this issue where I have a premium account, yet some songs do not play when I am offline, eventhough it says that they are downloaded. How can I fix this? Thanks in advance.
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- Casual Listener
- 591 Views
- 2 replies
- 0 likes
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musicPremium
- 591 Views
- 2 replies
- 0 likes
cancelling witch salt mobiles switzerland
Hello everybody,Does anybody know how the cancelling procedure is, if i buid spotify by salt?? Need help!!!!
- Hello everybody, Does anybody know how the cancelling procedure is, if i buid spotify by salt?? Need help!!!!
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- 166 Views
- 0 replies
- 0 likes
- 166 Views
- 0 replies
- 0 likes
The newly launched Windows 10 Store-app causes a green screen (Unexpected Kernel Mode Trap)
Like the title says. The newly released app (for Windows 10 Store) automatically causes a green screen upon launch (you don't even get to use/see the app before the green screen). The specific green screen message is: UNEXPECTED_KERNEL_MODE_TRAP Are ...
- Like the title says. The newly released app (for Windows 10 Store) automatically causes a green screen upon launch (you don't even get to use/see the app before the green screen). T...
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- 571 Views
- 0 replies
- 0 likes
- 571 Views
- 0 replies
- 0 likes
Billing
Last month my card was billed from Spotify 9.99. This month my card was billed 14.14 from iTunes. I do not want to bill from iTunes with the additional charge. How do I change my account so that I am only being billed 9.99 from Spotify directly and i...
- Last month my card was billed from Spotify 9.99. This month my card was billed 14.14 from iTunes. I do not want to bill from iTunes with the additional charge. How do I change my account so that I am...
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- Composer
- 252 Views
- 1 replies
- 0 likes
- 252 Views
- 1 replies
- 0 likes
Charged twice
I've been charged twice this month. Contacted Spotify and they just sent me a stock standard message saying they haven't and look at the reciepts section - well done.. of course I looked there first. I have contacted my credit card provider who have ...
- I've been charged twice this month. Contacted Spotify and they just sent me a stock standard message saying they haven't and look at the reciepts section - well done.. of course I looked there ...
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- Composer
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Superuser Contribution My premium stopped working
Yesterday my premium stopped working and I don't know why. In my family we have family premium and it stopped working for all of us.
- Yesterday my premium stopped working and I don't know why. In my family we have family premium and it stopped working for all of us.
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- Roadie
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
Superuser Contribution I can not log in for upgrade
Dear sirs, I cannot log in to get my upgradeand I can not log in to my account, too, yours, Frank Erasmus.
- Dear sirs, I cannot log in to get my upgrade and I can not log in to my account, too, yours, Frank Erasmus.
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- Roadie
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Superuser Contribution Why can't I get the 0,99e offer to work?
I have been trying to purchase 0.99e / three months -offer from Spotify now for two weeks, but each time I place my credit card number to the order and try to do the purchace, it fails. I've tried this several (+10) times now on several different day...
- I have been trying to purchase 0.99e / three months -offer from Spotify now for two weeks, but each time I place my credit card number to the order and try to do the purchace, it fails. I've tried th...
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- Roadie
- 237 Views
- 1 replies
- 0 likes
- 237 Views
- 1 replies
- 0 likes
Superuser Contribution App showing free subscription
I have just changed my iPhone6 to a iPhone7+. Everything has changed over just fine except my Spotify, It says on the app that I'm a free subscription but online I am a premium subscriber (as I should be) I've logged out and back in, I've deleted the...
- I have just changed my iPhone6 to a iPhone7+. Everything has changed over just fine except my Spotify, It says on the app that I'm a free subscription but online I am a premium subscriber (as I shoul...
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- Roadie
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Superuser Contribution My Facebook has been hacked and is linked with Spotify so I cant unsub. Please Help
As the title says my Facebook has been hacked and I am unsure how to unsub from Spotify because I no longer have acces to my Facebook account. I have tried to regain my Facebook but it doesnt work mainly because I am unable to log into the email link...
- As the title says my Facebook has been hacked and I am unsure how to unsub from Spotify because I no longer have acces to my Facebook account. I have tried to regain my Facebook but it doesnt work ma...
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- Roadie
- 242 Views
- 1 replies
- 0 likes
- 242 Views
- 1 replies
- 0 likes
Re: Paid for premium, got on the website, but still have the free version on my app.
I need to change the payment method for my premium service, but when I go into the website it only shows that I have the free service. I've verified that the email address is the same as the one I use to log into the app. The app shows that I have pr...
- I need to change the payment method for my premium service, but when I go into the website it only shows that I have the free service. I've verified that the email address is the same as the on...
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- 128 Views
- 0 replies
- 0 likes
- 128 Views
- 0 replies
- 0 likes
Superuser Contribution Problem with premium
I make a payment and i used premium for 1 week and then it back to spotify free. What can i do?Realice pago por premium y lo use solo por una semana, luego volvio a spotify free. Adjunto el comprobante de pago. Espero se pueda solucionar mi problema....
- I make a payment and i used premium for 1 week and then it back to spotify free. What can i do? Realice pago por premium y lo use solo por una semana, luego volvio a spotify free. Adjunto el comprob...
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- Roadie
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Superuser Contribution premium 99p
I recently purchased the premium 99p for for 3 months however I've just checked my bank statement and they've charged me the full £9.99 which I wasn't expecting. Why did this happen and is there any way I can get my money back?
- I recently purchased the premium 99p for for 3 months however I've just checked my bank statement and they've charged me the full £9.99 which I wasn't expecting. Why did this happen and is there any ...
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- Roadie
- 296 Views
- 1 replies
- 0 likes
- 296 Views
- 1 replies
- 0 likes
Superuser Contribution Can I pay premium for a different account than mine?
Today my brother asked me if I would buy a premium for him. I agreed. When i finished the payment, the page said that he arleady used premium on his account before, what is not true. Is that because i used premium on my account? Can he get this offer...
- Today my brother asked me if I would buy a premium for him. I agreed. When i finished the payment, the page said that he arleady used premium on his account before, what is not true. Is that because ...
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- Roadie
- 350 Views
- 1 replies
- 0 likes
- 350 Views
- 1 replies
- 0 likes