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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129545 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
58909 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
235120 Views
145 replies
13 likes
I'm getting the following error when I try and login via my media player. "Spotify Premium is required for this device. Please purchase a Premium subscription at www.spotify.com". I am a premium members (have been forever). I've not used it on my med...
I'm getting the following error when I try and login via my media player. "Spotify Premium is required for this device. Please purchase a Premium subscription at www.spotify.com". I am a premium memb...
Casual Listener
216 Views
1 replies
0 likes
I have selected the subscription for three months to 0,99 € but I has been debited me the amount of 9,99 €
I have selected the subscription for three months to 0,99 € but I has been debited me the amount of 9,99 €
Casual Listener
261 Views
4 replies
0 likes
I have a Telia subscription with Spotify and have paid for this month. Today (maybe yesterday) my subscription changed to free and i started getting adds. Signing out and in does not fix it and under my account i could normally see i was a Telia cust...
I have a Telia subscription with Spotify and have paid for this month. Today (maybe yesterday) my subscription changed to free and i started getting adds. Signing out and in does not f...
Community Legend
1160 Views
3 replies
0 likes
I registered a couple of years ago with a student Premium account. I recently graduated, so my payment automatically went from $4.99 to $9.99. I'm trying to change my payment method to another card, but after inputting card info, the website is tryin...
I registered a couple of years ago with a student Premium account. I recently graduated, so my payment automatically went from $4.99 to $9.99. I'm trying to change my payment method to another card, ...
Roadie
227 Views
1 replies
0 likes
Hi. I would like to consult this issue with SPOTIFY. Yesterday, I availed the student discount promo to minimize the cost. But I wasn't expecting the opposite to happen. Spotify charged my bank account 6 times but based on my subscription and receipt...
Hi. I would like to consult this issue with SPOTIFY. Yesterday, I availed the student discount promo to minimize the cost. But I wasn't expecting the opposite to happen. Spotify charged my bank accou...
Casual Listener
231 Views
2 replies
0 likes
Am I able to switch to a family plan right after signing up for 3 months for $0.99 without loosing my 3 months for $0.99?
Am I able to switch to a family plan right after signing up for 3 months for $0.99 without loosing my 3 months for $0.99?
Roadie
297 Views
1 replies
0 likes
Everytime i enter my credit card it says it is having a bad day, so I tried a differnt one and it said the same thing. We have tried multiple times and the same message keeps popping up.
Everytime i enter my credit card it says it is having a bad day, so I tried a differnt one and it said the same thing. We have tried multiple times and the same message keeps popping up.
Newbie
260 Views
1 replies
0 likes
Hi,I would like to make use of the re-engagement offer (3 months for 9.99) it says its available to users who were past premium users.I got rid of premium sometime late 2016 as i changed phone providers and my spotify was included with my plan.I have...
Hi, I would like to make use of the re-engagement offer (3 months for 9.99) it says its available to users who were past premium users. I got rid of premium sometime late 2016 as i changed phone pr...
Roadie
431 Views
1 replies
0 likes
When I cancel premium and switch to family will I loose my downloads and playlist? It says since I pay through iTunes I must first cancel my subscription through them and sign up for premium family. How do I save my current downloads and playlist?
When I cancel premium and switch to family will I loose my downloads and playlist? It says since I pay through iTunes I must first cancel my subscription through them and sign up for premium family. ...
Community Legend
295 Views
1 replies
0 likes
I've had a premium account for over four years. Last month I got an e-mail telling me that the payment could not be processed, so I checked with my bank; everything's in order. Then I tried using a different credit card; I've been trying different pa...
I've had a premium account for over four years. Last month I got an e-mail telling me that the payment could not be processed, so I checked with my bank; everything's in order. Then I...
Roadie
228 Views
1 replies
0 likes
I bought the spotify premium for 3 months for 1 € but I did not give it a premium and paid 5 €Please help, thanks for answer
I bought the spotify premium for 3 months for 1 € but I did not give it a premium and paid 5 € Please help, thanks for answer
Roadie
231 Views
1 replies
0 likes
I bought student account but spotify take my money twice yesterday. I dont premium now. Please help what can I make?
I bought student account but spotify take my money twice yesterday. I dont premium now. Please help what can I make?
Roadie
240 Views
1 replies
0 likes
Just signed up for 3 months at 99p subscription but I've been charged £85??
Just signed up for 3 months at 99p subscription but I've been charged £85??
Roadie
223 Views
1 replies
0 likes
Hola requiero de su apoyo. se me esta realizando el cobro para la suscripcion premium pero el servicio que tengo en la aplicacion es de cuenta gratis; ya revise toda la informacion que aparece en el menu de ayuda de la app pero no hay ningun apartado...
Hola requiero de su apoyo. se me esta realizando el cobro para la suscripcion premium pero el servicio que tengo en la aplicacion es de cuenta gratis; ya revise toda la informacion que aparece en el ...
200 Views
0 replies
0 likes
Hello!I have a problem buying subscription.I wanted to buy Spotify Premium for 0,99zł.Yes,I lived in Poland and i tried to pay dotpay.The minimal price is 29,99 and what am i doing wrong? Please help.This promotion continues for 4 days.I did not show...
Hello! I have a problem buying subscription.I wanted to buy Spotify Premium for 0,99zł. Yes,I lived in Poland and i tried to pay dotpay.The minimal price is 29,99 and what am i doing wrong? Please ...
Roadie
240 Views
1 replies
0 likes
Hello, I tried to remove my credit card from the account because i didn't want to be charged to a new subscription but did not found how to. Can someone help me because I'm already charged to a new one and I want my money back.
Hello, I tried to remove my credit card from the account because i didn't want to be charged to a new subscription but did not found how to. Can someone help me because I'm already charged to a new o...
Roadie
226 Views
1 replies
0 likes
I paid for the three month $0.99 subscription less than a moth ago and I was just charged $9.99. Why did this happen?
I paid for the three month $0.99 subscription less than a moth ago and I was just charged $9.99. Why did this happen?
200 Views
0 replies
1 likes
Had a family plan and my credit card was lost and needed to be replaced. I forgot to update soptify and it canceled my membership. I renewed and all of my family members did NOT rollover and are somehow linked to the old account. I sent new invites a...
Had a family plan and my credit card was lost and needed to be replaced. I forgot to update soptify and it canceled my membership. I renewed and all of my family members did NOT rollover ...
347 Views
0 replies
0 likes
Ik heb het premium aanbod van €0,99 gekocht op het verkeerde account. Ik heb van het account geen inloggegevens en geen email adress. Hoe kan ik het abonnement stop zetten?
Ik heb het premium aanbod van €0,99 gekocht op het verkeerde account. Ik heb van het account geen inloggegevens en geen email adress. Hoe kan ik het abonnement stop zetten?
467 Views
0 replies
1 likes
Hi , i just wanna ask , how come when i Log in to your Website and check account and it says Premium Subscription , but in the app when i use it , it says Free , i cant play any songs and im being charged for not able to use it , . I tried to re log ...
Hi , i just wanna ask , how come when i Log in to your Website and check account and it says Premium Subscription , but in the app when i use it , it says Free , i cant play any songs and im being ch...
Casual Listener
202 Views
1 replies
1 likes
