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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132028 Views

69 replies

10 likes

Premium for Family
  • 132028 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66356 Views

89 replies

4 likes

  • 66356 Views
  • 89 replies
  • 4 likes

No agarra premium!

Apenas esta semana me afilié a premium... se me hizo el cobro y ahora ya no me aparece en premium... no entiendo que está pensado necesito respuestas rapido! No se vale que hagan este tipo de cosas...

Visitor

Apenas esta semana me afilié a premium... se me hizo el cobro y ahora ya no me aparece en premium... no entiendo que está pensado necesito respuestas rapido! No se vale que hagan este tipo de cosas...

156 Views

0 replies

0 likes

  • 156 Views
  • 0 replies
  • 0 likes

Superuser Contribution Purchased the 129 pesos for 3 months promo

I paid through dragonpay. I also tried logging out from my account but still, i have a free spotify account. What should I do?

Newbie

I paid through dragonpay. I also tried logging out from my account but still, i have a free spotify account. What should I do?

Alfredo

Roadie

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unli Subscription

Good day.I subscribed for a 3month unli subscription for 129 pesos that was stated on their advertisement. How come it will already end in 7 days??

Newbie

Good day. I subscribed for a 3month unli subscription for 129 pesos that was stated on their advertisement. How come it will already end in 7 days??

Alfredo

Roadie

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

The past 4 months I have been charged $12.99 for Spotify this time it didn't renew as I didn't have enough money for it to renew it said I would try again in a few day. A week later it still hadnt renewed. Clicked update details had to put my card de...

Newbie

The past 4 months I have been charged $12.99 for Spotify this time it didn't renew as I didn't have enough money for it to renew it said I would try again in a few day. A week later it still hadnt re...

Alfredo

Roadie

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution I tried to remove my credit card.

Hello, I tried to remove my credit card from the account because i didn't want to be charged to a new subscription but did not found how to. Can someone help me because I'm already charged to a new one and I want my money back.

Newbie

Hello, I tried to remove my credit card from the account because i didn't want to be charged to a new subscription but did not found how to. Can someone help me because I'm already charged to a new o...

Alfredo

Roadie

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Add person to family account

I upgraded to a family subscription but my husband is not receiving any of the invites. Is there another way to like him to the account?

Newbie

I upgraded to a family subscription but my husband is not receiving any of the invites. Is there another way to like him to the account?

BecccaWalski

Newbie

1389 Views

1 replies

0 likes

  • 1389 Views
  • 1 replies
  • 0 likes

Block / Hide / Blacklist tracks or artists

Apliqué la oferta de 3 meses por 0'99 y me cargaron el precio normal sin aplicar la oferta y al cancelar la subscripción no me hicieron la devolución del dinero

Visitor

Apliqué la oferta de 3 meses por 0'99 y me cargaron el precio normal sin aplicar la oferta y al cancelar la subscripción no me hicieron la devolución del dinero

943 Views

0 replies

0 likes

  • 943 Views
  • 0 replies
  • 0 likes

My premium membership is over

Hello, So, I registered on Sept. 2015. with the offer that I get Premium subscription like always. And it was like that - I've been using it since then till today at the morning - EVERYDAY. It was fully premium and I was even using it on my PS4, TV, ...

Newbie

Hello,   So, I registered on Sept. 2015. with the offer that I get Premium subscription like always. And it was like that - I've been using it since then till today at the morning - EVERYDAY. ...

ValeskaPinto

Casual Listener

1072 Views

2 replies

0 likes

  • 1072 Views
  • 2 replies
  • 0 likes

Payment - Spotify is not processing my credit card

Hi everyone! I've been trying for almost a month to subscribe (I had the premium account and for some reason I don't know, Spotify cancelled my payments) and it seems Spotify's server is not processing my payment request. I've already checked with th...

Casual Listener

Hi everyone!   I've been trying for almost a month to subscribe (I had the premium account and for some reason I don't know, Spotify cancelled my payments) and it seems Spotify's server is not...

ValeskaPinto

Casual Listener

1079 Views

1 replies

0 likes

  • 1079 Views
  • 1 replies
  • 0 likes

Premium from a foreign country.

Hello,I'm from Croatia where spotify still isn't active. This summer I'm spending in Czech Republic. I have trouble activating premium membership, because it's asking me for a Czech debit card. How cam I work around that?

Newbie

Hello, I'm from Croatia where spotify still isn't active. This summer I'm spending in Czech Republic. I have trouble activating premium membership, because it's asking me for a Czech debit card. H...

richard-749

Newbie

1257 Views

2 replies

0 likes

  • 1257 Views
  • 2 replies
  • 0 likes

App deleted, lost premuim on my app

Hey there,I've paid for Spotify premium $0.99 for three months and it was working fine after I purchased it, but I had to delete the app in order for space to clear up on my phone. I then re downloaded the app back onto my phone later that day. I've ...

Newbie

Hey there, I've paid for Spotify premium $0.99 for three months and it was working fine after I purchased it, but I had to delete the app in order for space to clear up on my phone. I then re downlo...

Maxim

Spotify Star

635 Views

1 replies

0 likes

  • 635 Views
  • 1 replies
  • 0 likes

Redeem Spotify Gift Card

Hi,Currently my account is on normal premium for 3 months as i paid 0.99 usd as of the offer . Now i got a gift card for 3 months. Can i use it in my account now. so that after my 3 months premium shall i get another 3 months more. I need a clarifica...

Newbie

Hi, Currently my account is on normal premium for 3 months as i paid 0.99 usd as of the offer . Now i got a gift card for 3 months. Can i use it in my account now. so that after my 3 months premium ...

Maxim

Spotify Star

1027 Views

1 replies

0 likes

  • 1027 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still Free Access but made a subscription with Base in Belgium and everything ok for them

I still have a free access with a premium subscription in a Base Shop. What can I do? Impossible to join Spotify Belgium

Newbie

I still have a free access with a premium subscription in a Base Shop. What can I do? Impossible to join Spotify Belgium

Alfredo

Roadie

1015 Views

1 replies

0 likes

  • 1015 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sonos won't play 'upgrade to full sub' but I have Premium

Sonos app won't play Spotify saying upgrade to become full subscriber. Has worked for years. Checked and my Premium Subs is in force. Do I now need to pay for something else?!

Newbie

Sonos app won't play Spotify saying upgrade to become full subscriber. Has worked for years. Checked and my Premium Subs is in force. Do I now need to pay for something else?!

Alfredo

Roadie

2769 Views

1 replies

0 likes

  • 2769 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

I cannot subsribe to premium. It says that I don't have sufficient prepaid load but i checked by load balance and my balance is P131.5. I used Globe as my payment method.

Casual Listener

I cannot subsribe to premium. It says that I don't have sufficient prepaid load but i checked by load balance and my balance is P131.5. I used Globe as my payment method.

Alfredo

Roadie

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sufficient credit

I can't subscribe my account to premium because it says that "Oops, seems the credit on your prepaid card is insufficient. Please try again or use another payment method." even though I have more than enough credits in my account. How can I solve thi...

Newbie

I can't subscribe my account to premium because it says that "Oops, seems the credit on your prepaid card is insufficient. Please try again or use another payment method." even though I have more tha...

Alfredo

Roadie

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid £9.99 for 3 months worth of Spotify but doesn't work

Last night I paid £9.99 for 3 months of spotify and was able to use it, even after unsubscribing but this morning it has stopped working. Usually the subscription ends after the contract time, and in my case, the 22nd of September this year. But it s...

Visitor

Last night I paid £9.99 for 3 months of spotify and was able to use it, even after unsubscribing but this morning it has stopped working. Usually the subscription ends after the contract time, and in...

Alfredo

Roadie

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount

Hi I was wondering where I could see the covered institutions for Spotify student discount. Im from the Philppines btw.

Regular

Hi I was wondering where I could see the covered institutions for Spotify student discount. Im from the Philppines btw.

Alfredo

Roadie

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution downloaded items

I had a premium subscription and somehow it ended without notice...so suddenly my account showed "free" instead of "premium" and I subscribed again.Issue: All my already downloaded songs are not anymore available offline...unless I download them agai...

Newbie

I had a premium subscription and somehow it ended without notice...so suddenly my account showed "free" instead of "premium" and I subscribed again. Issue: All my already downloaded songs are not ...

Alfredo

Roadie

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution PSN and spotify family

I wish to turn on spotify family for my account but cant seem to make it happen while it was paid through the psn. I see some post online explaining that i need to wait for my subscription to expire to turn spotify family on....but there has to be a ...

Visitor

I wish to turn on spotify family for my account but cant seem to make it happen while it was paid through the psn. I see some post online explaining that i need to wait for my subscription to expire ...

Alfredo

Roadie

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes