Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 74553 Views
- 49 replies
- 3 likes
- 74553 Views
- 49 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 9645 Views
- 23 replies
- 2 likes
- 9645 Views
- 23 replies
- 2 likes
cancel premium subscription
My account was linked to a facebook account, which I cant accede anymore, and I cant recovery it anymore (the facebook acount), so I´m making the payment (spotify premium subscription) and I cant recive the service anymore, since I can not accede to ...
- My account was linked to a facebook account, which I cant accede anymore, and I cant recovery it anymore (the facebook acount), so I´m making the payment (spotify premium subscription) and I ca...
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- Spotify Star
- 137 Views
- 1 replies
- 0 likes
- 137 Views
- 1 replies
- 0 likes
Premium disappeared
Hello, I've been a Premium since october 2014. This morning I tried to listen to some songs in my library, but I can only shuffle play (on iPhone). After restarting Spotify a few times I found out I don't have a premium account anymore. What is going...
- Hello, I've been a Premium since october 2014. This morning I tried to listen to some songs in my library, but I can only shuffle play (on iPhone). After restarting Spotify a few times I fou...
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- Community Legend
- 274 Views
- 5 replies
- 0 likes
- 274 Views
- 5 replies
- 0 likes
Did linking Facebook change my account?
Hi folks, I opened a new Spotify account this morning (the only one I have). Paid for Premuim, and can see in Paypal and on my bank statement the payment has come out. Then I connected Spotify to Facebook to find friends, and I no longer have premium...
- Hi folks, I opened a new Spotify account this morning (the only one I have). Paid for Premuim, and can see in Paypal and on my bank statement the payment has come out. Then I connec...
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- Community Legend
- 174 Views
- 2 replies
- 0 likes
- 174 Views
- 2 replies
- 0 likes
Superuser Contribution Can`t get spotify family to work after a missed payment
My Mom missed out on a payment and now has paid for the spotify Family pack, but i can`t manage a way to get the premium back. Do we need to invite everybody back to the family? Or is there another solution?Thanks in andvance!
- My Mom missed out on a payment and now has paid for the spotify Family pack, but i can`t manage a way to get the premium back. Do we need to invite everybody back to the family? Or is there another s...
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- Casual Listener
- 427 Views
- 2 replies
- 0 likes
- 427 Views
- 2 replies
- 0 likes
Superuser Contribution Cannot switch country
Hi, I was originally using a US debit card for my spotify premium account. Now, I want to change it back to HK region and pay using a hong kong credit card. Yet, I tried two of them but both of them couldn't go through . Both cards are working fine d...
- Hi, I was originally using a US debit card for my spotify premium account. Now, I want to change it back to HK region and pay using a hong kong credit card. Yet, I tried two of them but both o...
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- Roadie
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Superuser Contribution Wrong Country, wrong card.
Hello, I would like to subscribe to the student offer as I am currently a student in England, but I come from France and my credit card is French. I'm only staying for 2 more months so I can't get an English credit card, and Spotify won't let me chan...
- Hello, I would like to subscribe to the student offer as I am currently a student in England, but I come from France and my credit card is French. I'm only staying for 2 more months so I can...
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- Roadie
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
STILL GETTING ADDS AFTER PAYING FOR PREMIUM
I signed up for add free premium Spotify last year and am paying $11.99 per month.I am still getting adds which is very frustrating.
- I signed up for add free premium Spotify last year and am paying $11.99 per month. I am still getting adds which is very frustrating.
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- Spotify Star
- 137 Views
- 1 replies
- 0 likes
- 137 Views
- 1 replies
- 0 likes
Solved!! The 3 Month Premium Promotional Offer.
Anyone remembers the Three Month Premium Offer Before New Year? It costs PhP129 for me and I am running out of days of the Premium. If I renew my Premium Subscription, will it add Three Months again?
- Anyone remembers the Three Month Premium Offer Before New Year? It costs PhP129 for me and I am running out of days of the Premium. If I renew my Premium Subscription, will it add Three Months again?
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- Spotify Star
- 254 Views
- 1 replies
- 0 likes
- 254 Views
- 1 replies
- 0 likes
Solved!! Charged when I'm on a free account
I have a free account, and I went to upgrade to a Student Subscription and I wasn't able to verify that I was a student, and it had still charged me $5.99, will it continue to charge me $5.99 every month because in my account settings it doesn't say ...
- I have a free account, and I went to upgrade to a Student Subscription and I wasn't able to verify that I was a student, and it had still charged me $5.99, will it continue to charge me $5.99 every m...
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- Spotify Star
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Discount for High school students
Hello, I wanted to upgrade to Spotify Premium (currently using a Unlimited account). Unfotunately I do not have the option to pay with PayPal. Since I don't have a creditcard, are there any other possibilities to upgrade to the student plan, since it...
- Hello, I wanted to upgrade to Spotify Premium (currently using a Unlimited account). Unfotunately I do not have the option to pay with PayPal. Since I don't have a creditcard, are there any ...
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- Spotify Star
- 130 Views
- 1 replies
- 0 likes
- 130 Views
- 1 replies
- 0 likes
Solved!! Student premium subscription
Hey guys!So I upgraded my account to a student premium option, and I got charged for it, I also sent the necessary documents to verify my student status. My problem is that my account is still works as a free account.
- Hey guys! So I upgraded my account to a student premium option, and I got charged for it, I also sent the necessary documents to verify my student status. My problem is that my account is still wo...
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- Casual Listener
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
problema
Nos subscribimos hace tiempo y hoy tuvimos problemas, la plataforma de ayuda es muy pobre y la interfaz para cerrar las cuentas es demaciado mala. Lo que ocurrio es que ahora tenemos dos cuentas premium familiares por que no se puede eliminar una, ¿a...
- Nos subscribimos hace tiempo y hoy tuvimos problemas, la plataforma de ayuda es muy pobre y la interfaz para cerrar las cuentas es demaciado mala. Lo que ocurrio es que ahora tenemos dos cuentas prem...
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- Spotify Star
- 121 Views
- 1 replies
- 0 likes
- 121 Views
- 1 replies
- 0 likes
Spotify Universitário
Iria pegar o premium do Spotify com o desconto para Universitários, pediu para eu logar no portal do aluno, mas logando o portal disse que aquela aplicação não tinha acesso a ele. Ou seja, não deu para comprovar o meu vínculo com a universidade, canc...
- Iria pegar o premium do Spotify com o desconto para Universitários, pediu para eu logar no portal do aluno, mas logando o portal disse que aquela aplicação não tinha acesso a ele. Ou seja, não deu pa...
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- Spotify Star
- 269 Views
- 1 replies
- 0 likes
- 269 Views
- 1 replies
- 0 likes
Payment Problem
Hello guys!Today I paid money for spotify to my Ininal Card.I opened spotify to make premium again and I realised that 6.99TL has just gone.I wonder why my money has just gone.Please fix this!
- Hello guys! Today I paid money for spotify to my Ininal Card.I opened spotify to make premium again and I realised that 6.99TL has just gone.I wonder why my money has just gone.Please fix this!
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- Spotify Star
- 174 Views
- 2 replies
- 0 likes
- 174 Views
- 2 replies
- 0 likes
Solved!! Charged but not able to use Premium!
Hi, I was charged $5.99 for the student upgrade yesterday but it still does not reflect in my Spotify account. Please help!!!
- Hi, I was charged $5.99 for the student upgrade yesterday but it still does not reflect in my Spotify account. Please help!!!
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- Spotify Star
- 288 Views
- 3 replies
- 0 likes
- 288 Views
- 3 replies
- 0 likes
3 Months Premium for $0.99
Hi! I've actually subscribed to Spotify Premium @ $0.99 for 3 months as of 29/12/16. So I should be paying $0.99 from 29/12/16 to 29/3/17, am I right? However, I've been charged $9.90 in the month of March (29/3/17). I'll like to know if I'm being ch...
- Hi! I've actually subscribed to Spotify Premium @ $0.99 for 3 months as of 29/12/16. So I should be paying $0.99 from 29/12/16 to 29/3/17, am I right? However, I've been charged $9.90 in the month of...
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- Community Legend
- 308 Views
- 1 replies
- 0 likes
- 308 Views
- 1 replies
- 0 likes
CHARGED $11.99 INSTEAD OF $9.99 FOR PREMIUM
Hi guys,According to the subscription page on Spotify Australia I should be charged $9.99 per month, instead I am charged $11.99 throug my PayPal account. I have seen some of the replies on this topic previously, but I did not sign up using "Google P...
- Hi guys, According to the subscription page on Spotify Australia I should be charged $9.99 per month, instead I am charged $11.99 throug my PayPal account. I have seen some of the replies o...
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- Roadie
- 2063 Views
- 1 replies
- 0 likes
- 2063 Views
- 1 replies
- 0 likes
Ups! Tarjeta o proveedor, esta teniendo mal dia.
Não consigo realizar o pagamento do premium, cancelei uma vez e agora quero assinar de novo e sempre diz que o cartão está em um dia ruim e também não consigo pagar por boletos.
- Não consigo realizar o pagamento do premium, cancelei uma vez e agora quero assinar de novo e sempre diz que o cartão está em um dia ruim e também não consigo pagar por boletos.
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- Newbie
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Roku
I am paying for spotify but it is horrible on Roku. When will you be updating this? I am considering switching to a new service. Amazon has Garth Brooks now!
- I am paying for spotify but it is horrible on Roku. When will you be updating this? I am considering switching to a new service. Amazon has Garth Brooks now!
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- Community Legend
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Re: Double Charged
I have had Spotify for about 2 years now and all of a sudden I am being charged my monthly fee which is fine but now after just 9 days after my payment was made, I am getting emails and notices on Spotify that I need to make another payment....if thi...
- I have had Spotify for about 2 years now and all of a sudden I am being charged my monthly fee which is fine but now after just 9 days after my payment was made, I am getting emails and notices on Sp...
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- Community Legend
- 225 Views
- 3 replies
- 0 likes
- 225 Views
- 3 replies
- 0 likes