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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5895 Views
  • 23 replies
  • 2 likes
  • 5895 Views
  • 23 replies
  • 2 likes

Solved!! Accidentally bought premium

Hello I just bought premium accidentally! I was in a free trial and a pop up just appeared and I accidentally clicked something which I didn't read. Then I got an email saying I just payed 10£!!! It's amazing how bad the security here is.Can I get my...

  • Casual Listener
  • Hello I just bought premium accidentally! I was in a free trial and a pop up just appeared and I accidentally clicked something which I didn't read. Then I got an email saying I just payed 10£!!! It'...
  • ItsJamesJ
  • Community Legend
  • 2091 Views
  • 2 replies
  • 0 likes
  • 2091 Views
  • 2 replies
  • 0 likes

No access to old account at all, Still being charged for Premium.

So, ive had spotify for about 14 months of PREMIUM SERVICE acording to my paypal log. And for the last month, i have lost my email and password as it was changed to a new email which was lost. All i want now, after haveing a charge of 9.99 on my new ...

  • Newbie
  • So, ive had spotify for about 14 months of PREMIUM SERVICE acording to my paypal log. And for the last month, i have lost my email and password as it was changed to a new email which was lost. All i ...
  • Jacob
  • Community Legend
  • 483 Views
  • 3 replies
  • 0 likes
  • 483 Views
  • 3 replies
  • 0 likes

Premium

I pay money every month to have premium, but suddenly I can only use it like its a normal account (free). Whats going on, Im logged in with my account and I checked if the payment worked and it did. I don't know what to do.

  • Newbie
  • I pay money every month to have premium, but suddenly I can only use it like its a normal account (free). Whats going on, Im logged in with my account and I checked if the payment worked and it did. ...
  • KatesHere
  • Community Legend
  • 643 Views
  • 1 replies
  • 0 likes
  • Premium doesn't work anymore
  • 643 Views
  • 1 replies
  • 0 likes

Spotify tuplamaksu

Hei!Spotify on perinyt minulta tuplamaksun, kahdella eri viitenumerolla. Kuukausittainen maksu on peritty siis kahdesti maaliskuulta 2017 mutta seuraavassa tilauksessa maksupäiväksi on luokiteltu 17.04.2017. Miten saan ylimääräisen maksun palautettua...

  • Newbie
  • Hei! Spotify on perinyt minulta tuplamaksun, kahdella eri viitenumerolla. Kuukausittainen maksu on peritty siis kahdesti maaliskuulta 2017 mutta seuraavassa tilauksessa maksupäiväksi on luokiteltu 1...
  • 644 Views
  • 0 replies
  • 0 likes
  • 644 Views
  • 0 replies
  • 0 likes

Solved!! www.spotify.com/us/redeem/prepaid/ not working

Any suggestion on why the redeem menu from my account page spotify windows 10 does not resolve to anything. I have a gift card my premium subscription has expired and I would like to redeem..

  • Casual Listener
  • Any suggestion on why the redeem menu from my account page spotify windows 10 does not resolve to anything.  I have a gift card my premium subscription has expired and I would like to redeem..
  • Tron1024
  • Casual Listener
  • 3093 Views
  • 6 replies
  • 0 likes
  • Account
    Subscription
  • 3093 Views
  • 6 replies
  • 0 likes

Charged twice a week apart

My card was charged twice for premium, a week apart. And no it's not cause I have two Spotify accounts. Because the other account is still not premium.

  • Casual Listener
  • My card was charged twice for premium, a week apart. And no it's not cause I have two Spotify accounts. Because the other account is still not premium.
  • sharx95
  • Casual Listener
  • 818 Views
  • 1 replies
  • 0 likes
  • 818 Views
  • 1 replies
  • 0 likes

Help with premium account

Hi! I am having trouble when I try to activate a free premiun account for 30 days.. I don't care if I have to pay but I can't activate anything.. Can anyone help me? I try to update this with wifi and 4g but I couldn't do it.. Thanks!

  • Newbie
  • Hi! I am having trouble when I try to activate a free premiun account for 30 days.. I don't care if I have to pay but I can't activate anything.. Can anyone help me? I try to update this with wifi an...
  • DaveDenomolos
  • Roadie
  • 679 Views
  • 1 replies
  • 0 likes
  • 679 Views
  • 1 replies
  • 0 likes

SMART SUB

HI. TINATRY KO KASI ISUBSCRIBE TO PREMIUM, SMART UNG PAYMENT, SABI NILA SINEND NA UNG PIN, PERO WALA PA NAMAN AKONG NARERECV

  • Newbie
  • HI. TINATRY KO KASI ISUBSCRIBE TO PREMIUM, SMART UNG PAYMENT, SABI NILA SINEND NA UNG PIN, PERO WALA PA NAMAN AKONG NARERECV
  • 517 Views
  • 0 replies
  • 0 likes
  • 517 Views
  • 0 replies
  • 0 likes

Solved!! Salir de una cuenta familiar

Que debo de hacer para salir de un paquete familiar que quedó inactivo

  • Newbie
  • Que debo de hacer para salir de un paquete familiar que quedó inactivo
  • arturosaurio
  • Casual Listener
  • 36712 Views
  • 1 replies
  • 0 likes
  • 36712 Views
  • 1 replies
  • 0 likes

Invoices

Hi! I need invoices for my subscription, and I got them last year, but now it only shows 0,00€ on the invoices and I can't access them...Did that happened to anyone else? Thanks Mary

  • Newbie
  • Hi! I need invoices for my subscription, and I got them last year, but now it only shows 0,00€ on the invoices and I can't access them... Did that happened to anyone else?   Thanks   M...
  • KatesHere
  • Community Legend
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

Hola ayuda porfa

Hola, me he creado una cuenta con un correo inventado y me hice premium por tres meses 99 centimos. Y luego ya 10 euros al mes. El problema es que hoy acaban los tres meses y me quiero quitar, pero por error cerre sesion y ahora no me se el correo ( ...

  • Newbie
  • Hola, me he creado una cuenta con un correo inventado y me hice premium por tres meses 99 centimos. Y luego ya 10 euros al mes. El problema es que hoy acaban los tres meses y me quiero quitar, pero p...
  • vaniar
  • Newbie
  • 1245 Views
  • 1 replies
  • 1 likes
  • 1245 Views
  • 1 replies
  • 1 likes

Spotify charged my card twice

Spotify charged my card twice this month. Once on the 12 and once on the 28th. I thought it was only charged once a month. Can anyone help? I'd like to know why it did this and it needs to be fixed.

  • Newbie
  • Spotify charged my card twice this month. Once on the 12 and once on the 28th. I thought it was only charged once a month. Can anyone help? I'd like to know why it did this and it needs to be fixed.
  • Jacob
  • Community Legend
  • 1431 Views
  • 1 replies
  • 0 likes
  • 1431 Views
  • 1 replies
  • 0 likes

Solved!! Debt

A few week ago i needed some money and I decided to reverse 2 spotify premium payments. So basically i 'borrowed' 20 euro. After a short time i could not log in with my facebook account and of course i cant listen to music any more. I Understand its ...

  • Newbie
  • A few week ago i needed some money and I decided to reverse 2 spotify premium payments. So basically i 'borrowed' 20 euro. After a short time i could not log in with my facebook account and of course...
  • Jacob
  • Community Legend
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift subscription

I am a Spotify subscriber and just received a 12 month gift which I have activated - how can I be sure to no longer be charged and take advantage of the gift until it expires? Thanks-

  • Newbie
  • I am a Spotify subscriber and just received a 12 month gift which I have activated - how can I be sure to no longer be charged and take advantage of the gift until it expires? Thanks-
  • Julian
  • Moderator
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Hola Tengo Un Problema Con La Suscripcion

Hola mi problema es que compre el Pack De 60 Dias PremiumHazta el dia de ayer no tuve ningun problema pero a eso de las 7 o 8 Am Horario Estado De Mexico se bloqueo mi cuenta y la active de nuevo y al momento de entrar ya no tenia mi suscripcion me p...

  • Casual Listener
  • Hola mi problema es que compre el Pack De 60 Dias Premium Hazta el dia de ayer no tuve ningun problema pero a eso de las 7 o 8 Am Horario Estado De Mexico se bloqueo mi cuenta y la active de nuevo y...
  • OficialGames28
  • Casual Listener
  • 1774 Views
  • 4 replies
  • 0 likes
  • 1774 Views
  • 4 replies
  • 0 likes

Charged full price after subscription cancellation

Hi, I used the spotify trial and loved it, was going to apply for a student account once it had finished. However, the first month after it finished, it charged me full price £9.99 which is my own fault, so i cancelled it on the 27th march so that i ...

  • Newbie
  • Hi,  I used the spotify trial and loved it, was going to apply for a student account once it had finished. However, the first month after it finished, it charged me full price £9.99 which is my...
  • Robert_W
  • Community Legend
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Solved!! My wife and I both have Spotify Premium Accounts and recently upgraded to Spotify Family

I am concerned because we were both charged 9.99 this month for our accounts in the month of March and then we signed up for the family account and were charged an additional 14.99 for a total of approximately $35.00. I would like a credit for both t...

  • Newbie
  • I am concerned because we were both charged 9.99 this month for our accounts in the month of March and then we signed up for the family account and were charged an additional 14.99 for a total of app...
  • Robert_W
  • Community Legend
  • 902 Views
  • 1 replies
  • 0 likes
  • issues with billing
  • 902 Views
  • 1 replies
  • 0 likes

Trying to get premium

Every time I put my visa card in its all fine until I put the expiration date it doesn't say that I put the info in when its clearly there I really need help

  • Newbie
  • Every time I put my visa card in its all fine until I put the expiration date it doesn't say that I put the info in when its clearly there I really need help
  • Robert_W
  • Community Legend
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes

How did Spotify know my new card information

I recently changed debit cards. My card details on spotify were automatically updated with my new card information. How did Spotify know my card details?

  • Casual Listener
  • I recently changed debit cards. My card details on  spotify were automatically updated with my new card information. How did Spotify know my card details? 
  • allyosban
  • Casual Listener
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes