Help Wizard

Step 1


cambio de tarjeta

cambio de tarjeta

Cambie mi informacion de pago un dia antes de que se realizara el cobro, pero me cobro a la tarjeta que estaba antes y a la tarjeta nueva ..!! 

porque sucedio eso y como lo puedo solucionar para que el siguiente mes no me haga el cobro a la tarjeta pasada, en mi perfil aparece la tarjeta nueva y ya borre la vieja 

3 Replies

Hey @zaenmevc.


Thanks for getting in touch. Hope it's okay if we reply in English 🙂


If you change payment card and we charge both the old and new card, all you have to do is wait a few days for an automatic refund.


That's it, really. Let us know if you have further questions. Have a nice day.


Have a nice day.

que tal si mi fecha de corte es el 30 de cada mes y hoy 29 realice el cambio de pago de una tarjeta por otra se me va a cobrar doble y me va a seguir llegando en las dos tarjetas o solo en la que quedo como predeterminada

Hey there @s_s12xpe-2als,


Thanks for getting in touch with us 🙂


Hope you don't mind us replying in English as it's the Community's official language.


No worries. If you update the payment details with these steps, the changes will take effect from your next billing date. The system won't charge you twice. It will automatically use the new payment method.


Hope this was helpful for you. If you have more questions, we are here for you.

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