Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
premium family
Country
switzerland
Device
Operating System
My Question or Issue
Hi - how can I downgrade my family subscription to a single user one? there's no button for this - only "cancel" subscription .... but I don't want to cancel it - I only want another subscription ...
Hi @Regi2,
Thanks for posting in the Spotify Community!
To downgrade your current Premium Family plan, you can follow these steps:
Bear in mind that if you're the plan’s manager, all members of your plan will have their accounts changed to Free if you cancel your subscription; whereas if you’re not the owner of the plan, any changes that you make will only affect your account.
Let us know if you have any other questions, and have a good day!
Thanks for your answer
the problem is when I want to change the plan - I only have two options - "Premium student" and "cancel subscription". I want none of the two. I'm not a student and I want to change to a single premium plan ..... I'm not sure if I need to cancel first my subscription and then make a new one for a single plan, but fear to loose all my playlists etc. 😞
Hi @Regi2,
Thanks for your reply!
Does this issue still happen when you try using a different browser or a private window to open the account page to change your subscription?
Let me know how it goes!
Same problem here....
I can't see the option to downgrade from Premium Duo to an Individual Account.
Is there any solution that?
Thanks
Hi @filipineves,
Thanks for posting in the Spotify Community!
Can you try accessing your subscription page here, using a private window or a different browser?
If you still don’t see the option to change your subscription plan to Premium Individual, I would recommend canceling your Premium Duo subscription, waiting until your subscription reverts to the Free plan on your next billing date, and then upgrading to Premium Individual here. You’ll be able to use your same account to sign up for Premium Individual, and thus keep all your playlists and saved content.
Let me know how it goes, as well as if you have any other questions.
Have a good day!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…