starting premium

[ninamariehä]

I ve already had the test version of premium with my old accout and i quit it after the 30 days of free premium. Now I want to start premium with my new account and I don't want the test version again but it doesn't work to get premium now. 

should I take another way to pay or do I have to do other things ? 

thanks a lot 

[Luke]

Hey @ninamariehä,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at the Spotify Answers board.

Hope this helps!