Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Yesterday I was flagged and couldn't log in to my OFFICIAL android app. I had to uninstall and reinstall it again. The PROBLEM is that I've been a premium user for the past 4+ years NON STOP! Just checking my account history and invoices would've bee...
I got an email saying that I was upgraded to premium family and that by billing would change to 14.99. But I didn’t actually approve this. I only want premium 9.99. This happen to anyone else???
I am trying to cancel my premium account and go back to free. On my laptop it says I have a free account but my cell phone says I have a premium account. How can I cancel my subscription on my cell phone?
This is brutal. I can't change country to change billing? Country option is locked. How to change from Canada to NZ?
I've been looking around for spotify gift cards (the physical ones, not the e-cards) in Woolworths or Coles and I haven't found them anywhere! Are they here in Australia, and if so, do they still work?
Today I subscribed me to spotify (family) but when I paid in my bank i received two bills, then i don't know if the second bill is of spotify
My Spotify pauses while I'm playing games with friends now, which isn't what I signed up for when I bought the product. Full money back please. If you want an agreement restricting users from streaming music through their mic make it actually *work*,...
Is there a way to cancel premium without knowing the account password or email? In other words can I just tell my card information and have it canceled that way?
I subscribed to spotify premium family, all of the family members have Premium family, but I only have premium free, what do I have to do that I have Premium Family?
Hi, I have Spotify Premium and I am currently using my PayPal Account. I am trying to change my subscription so I can use the student discount, however, it will not give me the option to enter my PayPal details, only credit card. Is there a way to ch...
I meant to cancel my Spotify and it automatically took the money out. Is there any way to get it back and cancel the subscription?
I heard there was a deal to get premium for a 3 month trial for 99 cents but i cant find it. Maybe it is over. I just signed up to get it.
I tried to buy the student discount premium but I couldn’t find my school so just gave up but I was still charged but my account is free. Will I get my money back?
i just received an email to subscribe to the Individual Premium Plan for $99 per year. Is there a similiar deal for the Family Plan available?
Hi all. I just started having this problem today and was wondering if anyone might be able to point me in the right direction or have had similar experinces.I got an email today saying that I was unable to renew my Premium subscription due to a credi...
So my 3 months are up and I refuse to pay £9.99 just for music. That said I enjoyed the service. Where would be the best place to watch out for deals?
I just was notified by PayPal that I was charged $9.99 for a month of Spotify since my 3 month trial of Spotify for .99 expired today, this morning. I am a student and just switched to the $5 a month Spotify and it went through. Am I still going to b...
I originally signed up with Facebook but wanted to have a shared account with my sister so I went to cancel my subscription but the payment had already gone through. Is it possible to transfer my subscription to another account? Or do I just have to ...
Nao consigo realizar pagamento do meu premium. De uma hora para a outra, o site parou de aceitar meu cartao. Entre em contato com a operadora e eles falaram que o pedido do pagamento nao estava nem sendo enviado. Tentei com outro cartao e tambem nao ...
I cant add a family member to my premium account. I cant even a different account that I own. after getting the email with the code and entering it in spoify it keeps saying "something went wrong" My initial account is which i upgraded to premium is ...