Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 162073 Views
- 108 replies
- 12 likes
- 162073 Views
- 108 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18279 Views
- 27 replies
- 4 likes
- 18279 Views
- 27 replies
- 4 likes
Charging me
PlanFreeCountry USADevice(iPhone 7Operating SystemSpotify has been charging me $10 a month since January 2018. It is now August I have sent in two forms contacting Spotify never heard back. I have contactedmy bank twice and nothing is being done. I h...
- Plan Free Country USA Device (iPhone 7 Operating System Spotify has been charging me $10 a month since January 2018. It is now August I have sent in two forms contacting Spotify never he...
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- Spotify Star
- 160 Views
- 1 replies
- 1 likes
- 160 Views
- 1 replies
- 1 likes
Account username and premium
PlanPremiumCountry AndorraDeviceXiaomi mi mix 2Operating System My Question or Issue Hello. I hace just cuanged my device. I instalo Spotify but when i Connect doesn t appear my playlist and neither as i was premium( and i really are). So i don t.kno...
- Plan Premium Country Andorra Device Xiaomi mi mix 2 Operating System My Question or Issue Hello. I hace just cuanged my device. I instalo Spotify but when i Connec...
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- Spotify Star
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Spotify still charge me after I have unsubcribed premium more than one month ago
I have unsubcribed premium more than one month ago and today spotify still charge me 10.81$. Then i check my spotify account type and it is still free account ( not premium). Please fix this and issue a refund. Thank you
- I have unsubcribed premium more than one month ago and today spotify still charge me 10.81$. Then i check my spotify account type and it is still free account ( not premium). Please fix this an...
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- Spotify Star
- 384 Views
- 7 replies
- 0 likes
- 384 Views
- 7 replies
- 0 likes
Solved!! Student Discount Ended
PlanStudent PremiumCountryUnited States My Question or IssueLooking at my statement, I saw that I paid the full price for premium instead of the student price. I didn't manage to reverify my account in time, but I am now re-verified as a student. Is ...
- Plan Student Premium Country United States My Question or Issue Looking at my statement, I saw that I paid the full price for premium instead of the student price. I didn't manage to rev...
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- Community Legend
- 392 Views
- 3 replies
- 1 likes
- 392 Views
- 3 replies
- 1 likes
Subscription - Premium and Family
PlanPremiumCountryPoland DeviceiPhone SEOperating SystemiOS 11.4.1 My Question or IssueHi!I have a problem with double payment. I had a premium subscription on my account since November 2017 and paid 20zł (PLN) every month. In April 2018 I joined to ...
- Plan Premium Country Poland Device iPhone SE Operating System iOS 11.4.1 My Question or Issue Hi! I have a problem with double payment. I had a premium subscription on my accoun...
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- Spotify Star
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
CHANGE PAYMENT
I go to my account - it says ‘subscription’ but I cannot click on it-nothing happens. I need to change the credit card on file. This is ridiculous btw- such a hassle to have to create another account etc etc & go on a community board-this process has...
- I go to my account - it says ‘subscription’ but I cannot click on it-nothing happens. I need to change the credit card on file. This is ridiculous btw- such a hassle to have to create another account...
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- Spotify Star
- 245 Views
- 3 replies
- 0 likes
- 245 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Please stop hosting Alex Jones
PlanPremium Many customers have been asking for comment about why you continue to host the Alex Jones podcast. If you do not withdraw support for him I will be forced to cancel my subscription. Please respond.
- Plan Premium Many customers have been asking for comment about why you continue to host the Alex Jones podcast. If you do not withdraw support for him I will be for...
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- Music Fan
- 948 Views
- 9 replies
- 14 likes
- 948 Views
- 9 replies
- 14 likes
Payment
PlanPremiumCountry GermanyDeviceiPhone 6Operating SystemiOS 11 or**bleep**; the last update My Question or IssueMy Spotify payment is usually taken out of my account on the 26th of each month (i have a seperate account for my Spotify payment); last m...
- Plan Premium Country Germany Device iPhone 6 Operating System iOS 11 or**bleep**; the last update My Question or Issue My Spotify payment is usually taken out of my accou...
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- Community Legend
- 341 Views
- 4 replies
- 0 likes
- 341 Views
- 4 replies
- 0 likes
Why am I getting double charged ?!
PlanPremium Country USADeviceiPhone 7Operating SystemiOS 11 My Question or Issue Why have I gotten charged twice !? You’ve already taken out $9.99! On 8/3 and now again on 8/6! What the heck guys !?
- Plan Premium Country USA Device iPhone 7 Operating System iOS 11 My Question or Issue Why have I gotten charged twice !? You’ve already taken out $9.99! On ...
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- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
Have premium but it wont play offline
I have premium but for some reason it wont load or show anything when i go offline (in the car cant play the downloaded stuff which is hardly anything) and is constantly redownloading my music but wont keep it downloaded?? really bad when im paying f...
- I have premium but for some reason it wont load or show anything when i go offline (in the car cant play the downloaded stuff which is hardly anything) and is constantly redownloading my music b...
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- Spotify Star
- 209 Views
- 1 replies
- 1 likes
- 209 Views
- 1 replies
- 1 likes
realice el pago de mi suscripcion family, y sigue siendo free
por favor, tengo el recibo de uds, y la confirmacion de mi banco (VISA), y mi cuenta sigue siendo free. el pago fue confirmado hoy 19/12/17
- por favor, tengo el recibo de uds, y la confirmacion de mi banco (VISA), y mi cuenta sigue siendo free. el pago fue confirmado hoy 19/12/17
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- Spotify Star
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Payments
I have noticed that I am being charged twice in one month is there more than one account with my card number
- I have noticed that I am being charged twice in one month is there more than one account with my card number
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- Spotify Star
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
Just subscribed to premium, but still on free account
I just subscribed to premium but after checked it, it's still on free. And i didn't get an email that i've subscribed. I've tried to reinstall, and logout and still on free. Please help.
- I just subscribed to premium but after checked it, it's still on free. And i didn't get an email that i've subscribed. I've tried to reinstall, and logout and still on free. Please help.
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- Spotify Star
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
"Unable to Renew Subscription"
Hi I bought the year subscription and get constant notifications both on the android app and PC that my subscription wasn't renewed. I'm definitely still able to use premium features but this annoying notification won't go away.
- Hi I bought the year subscription and get constant notifications both on the android app and PC that my subscription wasn't renewed. I'm definitely still able to use premium features but this annoyin...
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- Spotify Star
- 318 Views
- 1 replies
- 0 likes
- 318 Views
- 1 replies
- 0 likes
Payment not working
Hi there, i didn't pay my phone bill on time and my Spotify premium is part of my phone bill, when I paid it today it was still showing as not paid on Spotify so I cancelled the subscription and tried to subscribe again, and it is now saying I have r...
- Hi there, i didn't pay my phone bill on time and my Spotify premium is part of my phone bill, when I paid it today it was still showing as not paid on Spotify so I cancelled the subscription and trie...
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- Spotify Star
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
He pagado la subscripcion y no se activa el premium
Page mi subscripcion el 13 de diciembre 2017 y a la fecha aun no se activa el premium aun pasan los comerciales, que es lo que procede con mi situacion?
- Page mi subscripcion el 13 de diciembre 2017 y a la fecha aun no se activa el premium aun pasan los comerciales, que es lo que procede con mi situacion?
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- Spotify Star
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
double charges
Since september I am charged twice for my Spotify Premium. in September I had teporary trouble with my account - had to enter new crecit card details and since then I am charged twice.How can that happen?
- Since september I am charged twice for my Spotify Premium. in September I had teporary trouble with my account - had to enter new crecit card details and since then I am charged twice. How can...
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- Spotify Star
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
Double payment and no premium servis
My premuim account has been suspended when you make me pay two times a month de premium service. Its a shame!! Even more you dont offer a number to contact spotify. You must solve this when im paying double and having no service
- My premuim account has been suspended when you make me pay two times a month de premium service. Its a shame!! Even more you dont offer a number to contact spotify. You must solve this when im paying...
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- Spotify Star
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Want premium
I want premium but when i pay i get a message about i have it ?? But i dont ! I have free version
- I want premium but when i pay i get a message about i have it ?? But i dont ! I have free version
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- Spotify Star
- 229 Views
- 1 replies
- 0 likes
- 229 Views
- 1 replies
- 0 likes
Payment completed
I paid but my account was not premium
- I paid but my account was not premium <removed sensitive info>
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- Spotify Star
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes