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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9643 Views
  • 23 replies
  • 2 likes
  • 9643 Views
  • 23 replies
  • 2 likes

Why am I charged twice but have no premium access?

I am billed on the 28th of the month on my AMEX but have no spotify access today? how do I fix this? My account only shows previous payments on the 2nd of the month using paypal, which I have now cancelled as I realized I was being billed my both pay...

  • Newbie
  •   I am billed on the 28th of the month on my AMEX but have no spotify access today? how do I fix this? My account only shows previous payments on the 2nd of the month using paypal, which I have...
  • Luke
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Purchased Premium but when I try to play a chosen radio station through Sonos says I need a full sub

None of the below information is required. However, the more you provide the easier it will be for us to try and hePlanPremiumCanada DeviceIpadOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePurchased Premium but when I tr...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and he Plan Premium Canada   Device Ipad Operating System (iOS 10, Android&nb...
  • Luke
  • Spotify Star
  • 415 Views
  • 4 replies
  • 0 likes
  • 415 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot purchase any subscription

Have tried all the advice, no payment methods work. Used to have premium subscription but let those lapse some time ago, now want to purchase again but I'm unable to.

  • Newbie
  • Have tried all the advice, no payment methods work. Used to have premium subscription but let those lapse some time ago, now want to purchase again but I'm unable to.
  • SergioDavid
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estafa de cobro sin ser premium

He estado suscrito a premium durante 3 meses por una promoción en la que pagaba 0,99 euros. Me he dado de baja en la suscripción premium un día antes de que se renovase automaticamente y me han cobrado 9,99 por el próximo mes, y encima no tengo Spoti...

  • Newbie
  • He estado suscrito a premium durante 3 meses por una promoción en la que pagaba 0,99 euros. Me he dado de baja en la suscripción premium un día antes de que se renovase automaticamente y me han cobra...
  • SergioDavid
  • Roadie
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Payment passed but no premium

I had my payment charged and passed through my bank for Spotify Premium but I keep getting messages that if I don't update my payment I'll lose premium. Why is this happening?

  • Casual Listener
  • I had my payment charged and passed through my bank for Spotify Premium but I keep getting messages that if I don't update my payment I'll lose premium.   Why is this happening?
  • Luke
  • Spotify Star
  • 400 Views
  • 5 replies
  • 0 likes
  • 400 Views
  • 5 replies
  • 0 likes

Superuser Contribution Listening from abroad

I am from the UK But work in the u.a.e and travel as part of my job and I have been paying for Spotify for years but somehow it won’t let me listen to it when I’m abroad as of the past few weeks, I have never had a problem till now and don’t know how...

  • Newbie
  • I am from the UK But work in the u.a.e and travel as part of my job and I  have been paying for Spotify for years but somehow it won’t let me listen to it when I’m abroad as of the past few week...
  • SergioDavid
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinatura

Tenho o plano familiar e coloquei meu marido, moramos juntos só que ele não esta conseguindo obter o plano. Sendo que o mesmo quando fizemos o plano teve que criar uma conta nova com os dados do mesmo endereço que o meu.

  • Newbie
  • Tenho o plano familiar e coloquei meu marido, moramos juntos só que ele não esta conseguindo  obter o plano.    Sendo que o mesmo quando fizemos o plano teve que criar uma conta nova...
  • SergioDavid
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allan

Opa. Dias atrás eu efetuei um pagamento por boleto bancário. Gostaria de saber quantos dia leva pra estar liberado o Spotify Premium?

  • Newbie
  • Opa.  Dias atrás eu efetuei um pagamento por boleto bancário. Gostaria de saber quantos dia leva pra estar liberado o Spotify Premium?   
  • SergioDavid
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

I can’t Download songs

I can’t download any song.I tried everything but it’s still not working.What should I do??I really need help ASAP!!!PlanPremiumDeviceiPhone 8 plusOperating SystemiOS 11.3 My Question or Issue How can I fix this problem?

  • Newbie
  • I can’t download any song.I tried everything but it’s still not working.What should I do??I really need help ASAP!!! Plan Premium Device iPhone 8 plus Operating System iOS 11.3   My Ques...
  • Nico
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

I have upgraded to spotify family but I didn't cancel my premium subscription

PlanFamily (and??? My query is based on this) Premium CountryEngland DeviceMotorola G5 Operating SystemAndroid My Question or IssueI have upgraded to spotify family but I didn't cancel my premium subscription, but I'm not sure if it has cancelled the...

  • Newbie
  • Plan Family (and??? My query is based on this) Premium   Country England    Device Motorola G5   Operating System Android   My Question or Issue I have upgraded ...
  • Nico
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

credit card double charged

I've first selected student subscription for 6,99 to per month but cancelled it before completing and then subscribed for 13,99 tl per month.But my credit card is charged for both 13,99 tl and 6,99 tl. I want my 6,99 tl to be refunded.Can you help pl...

  • Newbie
  • I've first selected student subscription for 6,99 to per month but cancelled it before completing and then subscribed for 13,99 tl per month.But my credit card is charged for both 13,99 tl and 6,99 t...
  • ylberrrr
  • Regular
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Troubles with visa payments on 01/06/2018

PlanFree/PremiumCountry Device Samsung Galaxy 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device  Samsung Galaxy 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • h79ns-2p_esd4
  • Newbie
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Superuser Contribution 3 Month Trial $0.99

PlanPremiumCountry New ZealandDeviceSamsung Galaxy 8My Question or Issue Hi, I signed up for the three month trial for $0.99 per month but it has charged me the full premium subscription fee of $14.99 and when I have a look at my account it says that...

  • Newbie
  • Plan Premium Country  New Zealand Device Samsung Galaxy 8 My Question or Issue  Hi, I signed up for the three month trial for $0.99 per month but it has charged me the full premium s...
  • SergioDavid
  • Roadie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobro 2 veces

Me cobro hoy otra vez por este mes de la suscripcion,ya que, entonces decidi cancelarlo y me dijo que mañana se acababa mi mes ( porque yo pague la suscripcion el 1ro de mayo )

  • Newbie
  • Me cobro hoy otra vez por este mes de la suscripcion,ya que, entonces decidi cancelarlo y me dijo que mañana se acababa mi mes ( porque yo pague la suscripcion el 1ro de mayo )
  • SergioDavid
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

[PLS READ bcuz waiting isn’t for me] I’m sick over this fam, I thought love for Spotify was mutual?

PlanI have Premium for life dawgCountryUnited States is my main landDevice(The Spirit of all IPhones. iPhone 6)Operating System(iOS Ultimate) My Question or IssueCome on bros of Spotify, I’ve been a long time user and you set me up by not letting me ...

  • Casual Listener
  • Plan I have Premium for life dawg Country United States is my main land Device (The Spirit of all IPhones. iPhone 6) Operating System (iOS Ultimate)   My Question or Issue Come on bros...
  • gf-p1_o13lx75
  • Casual Listener
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing Country

Infelizmente no hay un canal de comunicación con una persona de Spotify, entonces como la comunidade es el unico medio de consulta, sigue la consulta: no logro cambiar de pais, pues al tentar cambiar de pais me pide nueva tarjeta, y cuando entro con ...

  • Newbie
  •    Infelizmente no hay un canal de comunicación con una persona de Spotify, entonces como la comunidade es el unico medio de consulta, sigue la consulta: no logro cambiar de pais, pues al ...
  • Alfredo
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I didn't have enough money in my account to cover my subscription this month. Last time this happened, it just cancelled. This month, I didn't worry about putting the mom money in my account because I knew it would just turn off until I got paid. Thi...

  • Newbie
  • I didn't have enough money in my account to cover my subscription this month. Last time this happened, it just cancelled. This month, I didn't worry about putting the mom money in my account because ...
  • Alfredo
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kredi kartımdan para çekiliyor ama premium özelliğim yok

Kredi kartımdan düzenli olarak her ay para çekiliyor fakat premium özellik yok tüm e postalarımı ve hesaplarımı kontrol ettim korkarım ki haberim dışında benden para çekiliyor

  • Newbie
  •   Kredi kartımdan düzenli olarak her ay para çekiliyor fakat premium özellik yok tüm e postalarımı ve hesaplarımı kontrol ettim korkarım ki haberim dışında benden para çekiliyor 
  • Alfredo
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payement

saw an action on spotify, 3 months premium for €0,99 I bought it, but when I looked at my spotify account after the payment, it said that my account has a status of, Free. I even have the payment picture, which ill add. I’d like to still get my 3 mon...

  • Newbie
  • saw an action on spotify, 3 months premium for €0,99 I bought it, but when I looked at my spotify account after the payment, it said that my account has a status of, Free. I even have the payment pic...
  • Alfredo
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema Annullare Abbonamento Premium

Ho tentando più volte di annullare l'abbonamento Premium, ma dopo aver selezionato " annulla abbonamento " mi compare la scritta in rosso " Qualcosa è andato storto, riprova" . Soluzioni?

  • Newbie
  • Ho tentando più volte di annullare l'abbonamento Premium, ma dopo aver selezionato " annulla abbonamento " mi compare la scritta in rosso " Qualcosa è andato storto, riprova" . Soluzioni?
  • Alfredo
  • Roadie
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes