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[user-removed]

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[Peter]

Hey there @user-removed,

Thanks for getting in touch and welcome to the Community! We'll be happy to help you with your subscription.

We suggest that you first try to upgrade to Premium Duo using:

• A different browser
• An incognito or private window

Sometimes data stored in the browser can cause such behavior. This way we can avoid that. If afterwards you are still experiencing the issue, leave your vote here and post a comment with the necessary details. 

Hope you find this useful. If any further questions pop up, feel free to reach out 🙂

Have an awesome day!