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All my playlists keeps getting deleted automatically

All my playlists keeps getting deleted automatically

Plan

Premium Family

Country

Switzerland

 

My Question or Issue

It started about 2 months ago: Suddenly all my private playlists were gone. But I was able to recover them all and thought I accidentally deleted them. But now the same thing happened for the third time. I can restore the playlists, but I'm afraid of losing them forever.

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6 Replies

Hi there @Joganoth,

 

Thanks for reaching out. Do the playlists disappear on all devices or only on some? And do they always end up in deleted playlists? If so, consider securing your account as shown here. If the playlists disappear on some devices but not others, consider performing a clean reinstall there.

 

Hope this helps.

JoanModerator
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Hi @Joan

Thanks for your answer. My playlists disappear on all devices and end up in deleted playlists. Fortunately i'm able to recover them in the account settings. I don't think someone has taken over my account. Except for the deleted playlists, nothing is suspicious.

But thank you anyway.

Hi there @Joganoth,

 

Thanks for the post.

 

Since your playlists end up in Deleted Playlists, most likely they're being deleted from the account itself, so it's a good idea to log out from all devices and change your password, to make sure that you're the only one who has access to your account.

 

If this keeps happening though, check your Account Page > Apps and remove access for any service that you're not sure about. Sometimes third party apps might add songs to your account, so it's also possible that an app is doing this. 

 

Hope this info helps.

AlexModerator
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And what about playlist getting deleted/removed from my account. I mean if I login from my other account on different device and want to play same playlist I made from my first account. Even tho I played from that playlist  before but now it says "couldn't find that playlist". I checked my main Account in which I made my playlist. And it's still there. On public and also added to profile. But I can't see it on my other accounts. Even my friends also couldn't find it. And it keeps happening with my Playlists frequently. And i checked on my account on recover playlist section. It's not even there. Tell me what should I do 😭

Hey @BTSTaeFan,

 

Thanks for the detailed explanation of your experience.

 

Some user generated playlists cannot be made public due to violations of the playlist creation rules. We can't give you more details on what and how exactly.

 

Hope this clears things a bit.

 

Cheers!

DianModerator
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Well okay then I won’t make it public just give me back my playlist 

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