Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • ToneBaloney
  • Newbie
  • 5228 Views
  • 17 replies
  • 19 likes
  • 5228 Views
  • 17 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 93022 Views
  • 57 replies
  • 47 likes
  • Connect
    JAM
  • 93022 Views
  • 57 replies
  • 47 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • fixurappitstrash999
  • Newbie
  • 233115 Views
  • 1147 replies
  • 42 likes
  • 233115 Views
  • 1147 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3210 Views
  • 1 replies
  • 2 likes
  • 3210 Views
  • 1 replies
  • 2 likes

Superuser Contribution Unable to Download songs/playlists

PlanFree/PremiumCountrySouth Africa DeviceVivo y02Operating SystemAndroid device My Question or Issue I'm on a plan but can be able to Download songs/playlists on my Spotify as I used to. I have strong internet connection but it still doesn't work.

  • Newbie
  • Plan Free/Premium Country South Africa  Device Vivo y02 Operating System Android device    My Question or Issue  I'm on a plan but can be able to Download songs/playlist...
  • Alex
  • Spotify Legend
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My liked songs wont sync on my phone

PlanPremiumCountryCanadaDeviceSamsung s 20Operating SystemAndroid 13 My Question or IssueMy phone is my major playing device and I 95% add music to liked using it, but i recently added a discography from a band and they wont shuffle into my liked lis...

  • Casual Listener
  •   Plan Premium Country Canada Device Samsung s 20 Operating System Android 13   My Question or Issue My phone is my major playing device and I 95% add music to liked using it, bu...
  • Joan
  • Moderator
  • 318 Views
  • 7 replies
  • 1 likes
  • 318 Views
  • 7 replies
  • 1 likes

Superuser Contribution I do not want Spotify to add songs to my playlists

My Question or Issue Hi! Does Spotify not have customer support? Or is this it? My issue is that songs that are not on the current playlist I am playing from are added quite often by Spotify for some reason. Every fifth song it seems like. I love fin...

  • Casual Listener
  • My Question or Issue   Hi!    Does Spotify not have customer support? Or is this it?   My issue is that songs that are not on the current playlist I am playing from are adde...
  • Henry_Walker14
  • Casual Listener
  • 255 Views
  • 2 replies
  • 1 likes
  • 255 Views
  • 2 replies
  • 1 likes

Solved!! Reset my library

Hello, I would like to completely reset my music library and playlists and restart my account to zero without deleting it and unsubscribing. I found no information on the subject apart from erasing data from device settings but it just erases the dow...

  • Visitor
  •   Hello, I would like to completely reset my music library and playlists and restart my account to zero without deleting it and unsubscribing. I found no information on the subject apart from e...
  • c34r
  • Newbie
  • 25293 Views
  • 2 replies
  • 0 likes
  • 25293 Views
  • 2 replies
  • 0 likes

how to play more than one playlist at once?

Hi, I'd like to select more than one playlist and put all music of the selected playlists on shuffle mode. How can I do that? I tried puting the playlists into a folder. But the folder has no play button. Can someone help me?

  • Newbie
  • Hi,   I'd like to select more than one playlist and put all music of the selected playlists on shuffle mode.    How can I do that?   I tried puting the playlists into a fold...
  • AdamDam
  • Spotify Star
  • 1402 Views
  • 5 replies
  • 1 likes
  • 1402 Views
  • 5 replies
  • 1 likes

Superuser Contribution PlaylistFolders

I have so many playlists and they have so many different genres and themes, and it’s rly difficult to find the correct playlist when I have to scroll through all of them it’s to find what I wanna play or if I’m adding a song to a playlist. If there w...

  • Visitor
  • I have so many playlists and they have so many different genres and themes, and it’s rly difficult to find the correct playlist when I have to scroll through all of them it’s to find what I wanna pla...
  • Eni
  • Moderator
  • 140 Views
  • 1 replies
  • 1 likes
  • 140 Views
  • 1 replies
  • 1 likes

Superuser Contribution UI Bugs when moving window around

Ever since the new UI update there have been a number of bugs with the UI that happen somewhat frequently *The first issue is that when the library panel is collapsed so you can only see the album covers and the "now playing" icon is expanded, the im...

Baseyoyoyo_0-1686431053311.png Baseyoyoyo_1-1686431191087.png Baseyoyoyo_2-1686431268208.png
  • Casual Listener
  • Ever since the new UI update there have been a number of bugs with the UI that happen somewhat frequently   *The first issue is that when the library panel is collapsed so you can only see the...
  • AlejaR
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Joseph

Ho l’abbonamento di 9.99€ al mese ma se vado offline non posso ascoltare i miei brani che ho nella mia playlist come mai? Come potrei fare?

  • Visitor
  • Ho l’abbonamento di 9.99€ al mese ma se vado offline non posso ascoltare i miei brani che ho nella mia playlist come mai? Come potrei fare?
  • Alex
  • Spotify Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download music

Why can't I download music when clicking at the three dost the download option doesn't appear.

  • Visitor
  • Why can't I download music when clicking at the three dost the download option doesn't appear.
  • Alex
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution My downloaded songs disappear after a month without service?

I spend months of time out of service and love having Spotify, but after a month all my songs are unplayable, and need to be re downloaded. Is there away to keep songs long then a month?

  • Visitor
  • I spend months of time out of service and love having Spotify, but after a month all my songs are unplayable, and need to be re downloaded. Is there away to keep songs long then a month?
  • Dian
  • Spotify Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Iiked songs have new 'added' dates and I can't change them back

I was trying to add songs to a different playlist, but I accidentally re-added them to my liked songs. Now all of the songs are listed as being 'just added' instead of when I originally added them. I tried undoing this action but it didn't work. Is t...

  • Newbie
  • I was trying to add songs to a different playlist, but I accidentally re-added them to my liked songs. Now all of the songs are listed as being 'just added' instead of when I originally added them. I...
  • Dian
  • Spotify Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist plays one song then will only play random songs not in any of my playlists

Yesterday Spotify started not playing my playlists. If I click the play button on either the whole playlist or a song in the playlist, it'll play it, then stop the playlist and it'll just play random songs that I haven't added to any of my playlists....

  • Newbie
  • Yesterday Spotify started not playing my playlists. If I click the play button on either the whole playlist or a song in the playlist, it'll play it, then stop the playlist and it'll just play random...
  • Dian
  • Spotify Legend
  • 117 Views
  • 1 replies
  • 1 likes
  • 117 Views
  • 1 replies
  • 1 likes

Superuser Contribution My blends have disappeared

All of my Spotify blends have disappeared. I've checked the 'Made for you' section, searched 'Blend' and there is nothing there in the 'Blend' category, and any links to blends say that they are empty. They were working yesterday.

  • Visitor
  • All of my Spotify blends have disappeared. I've checked the 'Made for you' section, searched 'Blend' and there is nothing there in the 'Blend' category, and any links to blends say that they are empt...
  • Dian
  • Spotify Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song search

PlanPremiumCountryUSA Device(iPhone 12Operating System(iOS 10 My Question or IssueAlmost every single day the search option is not available. I have to log out and log back in every single day to bring back the search option. What is happening here? ...

  • Visitor
  • Plan Premium Country USA   Device (iPhone 12 Operating System (iOS 10   My Question or Issue Almost every single day the search option is not available. I have to log out and log...
  • Dian
  • Spotify Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Kannada Versions of songs replaced by telugu versions in my playlist

Kannada Songs which were added by me to my playlist Rideeeee are being replaced by the same songs in telugu version. It feels pathetic when we need continuous playback. Really pathetic. Horrible glitch. Solve soon

  • Newbie
  • Kannada Songs which were added by me to my playlist Rideeeee are being replaced by the same songs in telugu version. It feels pathetic when we need continuous playback. Really pathetic. Horrible glit...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloading playlists

PlanPremium Device(Samsung A54Operating SystemAndroid My Question or IssueIt says "device limit reached" for downloads, but i have deleted all downloads on my laptop and signed out of every account, and no matter what i do i cannot get music offline ...

  • Visitor
  • Plan Premium   Device (Samsung A54 Operating System Android   My Question or Issue It says "device limit reached" for downloads, but i have deleted all downloads on my laptop and s...
  • Yordan
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost Library when upgrading to Premium

PlanPremium Fam to Free to Premium IndividualCountryAustraliaDevice(iPhone 13 Pro)Operating System(iOS 16.5) My Question or IssueI was on Premium Family when my CR card got compromised. The bank took 4 weeks to replace so I was on the Spotify Free. I...

  • Visitor
  • Plan Premium Fam  to Free to Premium Individual Country Australia Device (iPhone 13 Pro) Operating System (iOS 16.5)   My Question or Issue I was on Premium Family when my CR card...
  • Yordan
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

STOP MESSING WITH OUR PLAYLISTS!

WE CREATE OUR PLAYLISTS BASED IN OUR PREFERENCES, WE WANT TO LISTEN ALL MUSICS, NOT MUSICS CHOSEN BY YOU, AND WE WANT TO LISTEN ALL MUSICS, YOUR S**T RANDOM ALGORITHM ONLY PLAYS SOME MUSICS NOT THE ENTIRE PLAYLIST!

  • Newbie
  • WE CREATE OUR PLAYLISTS BASED IN OUR PREFERENCES, WE WANT TO LISTEN ALL MUSICS, NOT MUSICS CHOSEN BY YOU, AND WE WANT TO LISTEN ALL MUSICS, YOUR S**T RANDOM ALGORITHM ONLY PLAYS SOME MUSICS NOT THE E...
  • 101 Views
  • 0 replies
  • 1 likes
  • 101 Views
  • 0 replies
  • 1 likes

Superuser Contribution Playlist queue

So i have a 30 hour playlist and whenever i play it....not all the songs in the playlist seem to get added or at least show up on the queue. Are the songs there and not showing up or are they not even added to the queue?

  • Visitor
  • So i have a 30 hour playlist and whenever i play it....not all the songs in the playlist seem to get added or at least  show up on the queue. Are the songs there and not showing up or are they n...
  • Yordan
  • Moderator
  • 187 Views
  • 2 replies
  • 1 likes
  • 187 Views
  • 2 replies
  • 1 likes