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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298484 Views

96 replies

88 likes

  • 298484 Views
  • 96 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

162566 Views

235 replies

44 likes

  • 162566 Views
  • 235 replies
  • 44 likes

Superuser Contribution Re: It constantly says I'm offline even though I have a secure internet connection

Hey! This issue is still an issue. I am unable to resolve it, and trying to go to the page results in an "Access Denied" page. Please fix**bleep** Spotify!

Newbie

Hey! This issue is still an issue. I am unable to resolve it, and trying to go to the page results in an "Access Denied" page. Please fix**bleep** Spotify!

HibbertM

Casual Listener

285 Views

2 replies

0 likes

  • 285 Views
  • 2 replies
  • 0 likes

Superuser Contribution Collaborative Playlist No Longer Working

Hello, happy holidays everyone! I was wondering if anyone has faced this issue before- a collaborative playlist I had with an old friend (made by the old friend) has been working for 2 years but all of a sudden the other day when I went to view it, n...

Newbie

Hello, happy holidays everyone!    I was wondering if anyone has faced this issue before- a collaborative playlist I had with an old friend (made by the old friend) has been working for 2...

Not applicable

4414 Views

4 replies

0 likes

  • 4414 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot listen for podcast when logged in

2 days ago I lost the ability to listen all my favorite podcasts. But if I log out from my account – I can listen for them.

Casual Listener

2 days ago I lost the ability to listen all my favorite podcasts. But if I log out from my account – I can listen for them.

OscarDC

Moderator

421 Views

3 replies

0 likes

  • 421 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to stop song recommendations in playlist

PlanPremiumCountryDenmarkDeviceiPhone 11Operating SystemiOS 17.4.1 My Question or IssueIve just created a new playlist. How do I stop Spotify from adding in “recommended” songs to the playlist? I only want to listen to the songs I’ve added myself. I ...

Casual Listener

Plan Premium Country Denmark Device iPhone 11 Operating System iOS 17.4.1   My Question or Issue Ive just created a new playlist. How do I stop Spotify from adding in “recommended” son...

cmitch96

Casual Listener

2293 Views

12 replies

0 likes

  • 2293 Views
  • 12 replies
  • 0 likes

Spotify do not show any of the songs

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry DeviceSamsung a53-5g Operating SystemAndroid My Question or IssueSpotify do not show any songs in any playlist for m...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country   Device Samsung a53-5g  Operating System A...

Billy-J

Spotify Star

714 Views

4 replies

0 likes

  • 714 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Playlists without personalization?

PlanPremiumCountryCanada My Question or IssueNow, when I listen to most playlists (e.g. Chill Mix) or Radio playlists based on a particular song, the playlists are filled with songs that I already know and listen to often. It feels like I am in an ec...

Casual Listener

Plan Premium Country Canada   My Question or Issue Now, when I listen to most playlists (e.g. Chill Mix) or Radio playlists based on a particular song, the playlists are filled with songs ...

Dbinder101

Casual Listener

16166 Views

11 replies

50 likes

  • 16166 Views
  • 11 replies
  • 50 likes

Superuser Contribution playlist gone

I went to go add to one of my playlists while listening to music and saw it wasn’t there. I checked everywhere in my account and it is definitely gone. I never deleted it. I googled what to do to recover it, I definitely remember seeing it on there w...

Casual Listener

I went to go add to one of my playlists while listening to music and saw it wasn’t there. I checked everywhere in my account and it is definitely gone. I never deleted it.    I googled wh...

Susan_GP

Moderator

579 Views

1 replies

1 likes

  • 579 Views
  • 1 replies
  • 1 likes

Superuser Contribution Siri Plays Playlists by the Same Name Instead of My Own

Plan: PremiumCountry: USADevice: iPhone 12 MiniOperating System: iOS 15.5 My Question or Issue:Oftentimes (not ALWAYS) when I ask Siri to play a playlist of mine that has the same or similar name to a more popular/Spotify curated playlist, Siri plays...

Casual Listener

Plan: Premium Country: USA Device: iPhone 12 Mini Operating System: iOS 15.5   My Question or Issue: Oftentimes (not ALWAYS) when I ask Siri to play a playlist of mine that ...

Oxyg

Visitor

3875 Views

11 replies

0 likes

Siri
  • 3875 Views
  • 11 replies
  • 0 likes

Superuser Contribution Order of Add to Playlist options aren't synced

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueWhen adding a song using the Add to Playlist option by clicking the green checkmark next to a song, the order of the options it shows isn't custom like it is in my library. T...

Regular

Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue When adding a song using the Add to Playlist option by clicking the green checkmark next to a song...

Yordan

Moderator

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Playlist won't delete from home screen

Have tried to delete on desktop, mobile app and webplayer - this playlist will NOT delete itself permanently. Still showing on the homescreen for both the webplayer and desktop apps. On the desktop app I keep getting a "something went wrong" message....

Newbie

Have tried to delete on desktop, mobile app and webplayer - this playlist will NOT delete itself permanently. Still showing on the homescreen for both the webplayer and desktop apps. On the desktop a...

justmets

Regular

1242 Views

2 replies

0 likes

  • 1242 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playlist Takedown Notification

PlanPremiumCountryBrazilDevice(Samsung Galaxy A71, Windows 10)Operating System(Android) My Question or Issue I got emails saying my playlists had been taken down. Below is the text of one of the emails: 'Hello,We have found the following content to b...

Regular

Plan Premium Country Brazil Device (Samsung Galaxy A71, Windows 10) Operating System (Android)   My Question or Issue   I got emails saying my playlists had been taken down. Belo...

yaktam

Roadie

35374 Views

180 replies

19 likes

Playlist problem
  • 35374 Views
  • 180 replies
  • 19 likes

Solved!!Superuser Contribution Making liked songs a Playlist

None of the below information is required. However, PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi All, I just want to know if there is w...

Casual Listener

None of the below information is required. However,  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Or...

highfuerdrei

Visitor

156509 Views

18 replies

14 likes

  • 156509 Views
  • 18 replies
  • 14 likes

Superuser Contribution How do I fix my playlist so that I won't have to play the entire Playlist

My Playlist just shows the names of the songs in the Playlist itself, it doesn’t let me play the one I want, how do I fix this?

Visitor

My Playlist just shows the names of the songs in the Playlist itself, it doesn’t let me play the one I want, how do I fix this?

Not applicable

512 Views

2 replies

0 likes

  • 512 Views
  • 2 replies
  • 0 likes

Superuser Contribution “Daylist” always shows the wrong time in title.

My daylist shows “early morning” while it’s already evening in my time zone.The daylist title time always offsets with my local time.I live in China in the time zone of utc+8.All my devices on any platform have this issue.

Casual Listener

My daylist shows “early morning” while it’s already evening in my time zone. The daylist title time always offsets with my local time. I live in China in the time zone of utc+8. All my devices on ...

alimac122

Visitor

2015 Views

7 replies

5 likes

  • 2015 Views
  • 7 replies
  • 5 likes

Superuser Contribution Casting problems of Liked Songs playlist

PlanPremiumCountryMexicoDevice(Samsung GalaxyOperating SystemAndroid My Question or IssueWhen casting the playlist Liked Songs (6,530 songs) to my TCL Tv, the app crash. Casting is all good on albums, other playlists (mine and others longer than 220 ...

Regular

Plan Premium Country Mexico Device (Samsung Galaxy Operating System Android    My Question or Issue When casting the playlist Liked Songs (6,530 songs) to my TCL Tv, the app crash...

Grakky

Music Fan

3066 Views

20 replies

0 likes

  • 3066 Views
  • 20 replies
  • 0 likes

Entire albums disappearing from Liked Songs

This happens on all platforms I use (Android/Win11/Web) It's really annoying that I keep losing entire albums from my Liked Songs. And for seemingly no reason. I keep remembering of albums I used to listen to at some point (that I Know I have saved, ...

Casual Listener

This happens on all platforms I use (Android/Win11/Web)   It's really annoying that I keep losing entire albums from my Liked Songs. And for seemingly no reason. I keep remembering of albums I...

Billy-J

Spotify Star

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Next podcast auto played isn't on my downloads?

I have 4 podcasts downloaded. But when one ends, it doesn't go to the next downloaded podcast, it arbitrarily picks a podcast to play from a podcast I do follow, but not one I downloaded. Downloaded obviously means I want to listen to that more than ...

Casual Listener

I have 4 podcasts downloaded. But when one ends, it doesn't go to the next downloaded podcast, it arbitrarily picks a podcast to play from a podcast I do follow, but not one I downloaded. Downloaded ...

Billy-J

Spotify Star

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play, can only shuffle my library

PlanPremiumCountryUKDevicesamsung galaxy fold 4Operating SystemAndroid v14 My Question or IssueI'm unable to play individual songs from my library, I can only play by shuffling or adding to queue. I've tried clearing my cache numerous times, logged o...

Visitor

Plan Premium Country UK Device samsung galaxy fold 4 Operating System Android v14    My Question or Issue I'm unable to play individual songs from my library, I can only play by s...

Yordan

Moderator

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot hear my original songs uploaded on Spotify in other accounts?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Dessi

Moderator

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes