Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Benjamin47
  • Visitor
  • 160042 Views
  • 68 replies
  • 69 likes
  • 160042 Views
  • 68 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • 1Dillon3
  • Casual Listener
  • 45584 Views
  • 61 replies
  • 30 likes
  • 45584 Views
  • 61 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 138237 Views
  • 63 replies
  • 48 likes
  • Connect
    JAM
  • 138237 Views
  • 63 replies
  • 48 likes

How to listen to My Library on shuffle

I built a Chrome extension to help us play a random selection of tracks from My Library on Shuffle. It creates a playlist with a randomized sample of everything it finds in your library. I've just released it and it may be buggy. Your feedback will b...

  • Casual Listener
  • I built a Chrome extension to help us play a random selection of tracks from My Library on Shuffle.   It creates a playlist with a randomized sample of everything it finds in your library. ...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Spotify Sound

I have been listening to Spotify for some time now through a Bose speaker and my car with no problems whatsoever but now I have no sound. I have checked my account and all is good there does anyone have any solutions ??? Thankyou

  • Visitor
  • I have been listening to  Spotify for some time now through a Bose speaker and my car with no problems whatsoever but now I have no sound. I have checked my account and all is good there does an...
  • Luke
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs on Recently Played don't show in which playlists they are

PlanPremium FamilyCountryPortugalDeviceSamsung Galaxy S10+ My Question or IssueWhen i click on "Recently Played", and then click on "Add to playlist" on some songs, they do not show up in a playlist i know they are in. However, when i go to said play...

  • Casual Listener
  • Plan Premium Family Country Portugal Device Samsung Galaxy S10+   My Question or Issue When i click on "Recently Played", and then click on "Add to playlist" on some songs, they do not s...
  • Maria
  • Moderator
  • 281 Views
  • 4 replies
  • 0 likes
  • 281 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution IDEA: Merge Album Versions

Album versions should be merged, so if there is a deluxe edition of an album or a remastered version for example, they should be the one that shows up on the artist discography and in the recommendations on the home page. Also, if I have an album sav...

  • Visitor
  • Album versions should be merged, so if there is a deluxe edition of an album or a remastered version for example, they should be the one that shows up on the artist discography and in the recommendat...
  • Elena
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Are my liked songs about to be deleted?

PlanPremiumCountryUSADevice(Samsung Galaxy Zflip4, PC)Operating System(Windows 11 Pro windows 10, chrome browser, edge browser) My Question or IssueI've been a premium member since 2014 and have been adding songs to my like songs for that long. I use...

  • Newbie
  •   Plan Premium Country USA Device (Samsung Galaxy Zflip4, PC) Operating System (Windows 11 Pro windows 10, chrome browser, edge browser)   My Question or Issue I've been a premiu...
  • Joan
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wrapped stops tracking plays during November & December?

PlanPremiumCountryNetherlandsDeviceiPhone SE (2020) + Desktop (Win)/Desktop (Debian/Linux)Operating SystemiOS 10, Windows 11, Debian/Linux My Question or IssuePrevious Spotify wrapped excluded November and December plays for the sake of the playlists...

  • Regular
  • Plan Premium Country Netherlands Device iPhone SE (2020) + Desktop (Win)/Desktop (Debian/Linux) Operating System iOS 10, Windows 11, Debian/Linux   My Question or Issue Previous Spotif...
  • Elena
  • Moderator
  • 10660 Views
  • 6 replies
  • 5 likes
  • december
    excluded
    generation
    November
    Spotify
    wrapped
  • 10660 Views
  • 6 replies
  • 5 likes

Solved!!Superuser Contribution Spotify always plays music from one playlist

PlanPremiumCountrypoland Devicerealme 7 5g/pc Operating Systemandroid10/windows 11 My Question or Issuespotify always plays music from one playlist, it happend only on this account, when a song is over or I'll skip a song, spotify automatically plays...

  • Casual Listener
  • Plan Premium Country poland  Device realme 7 5g/pc  Operating System android10/windows 11   My Question or Issue spotify always plays music from one playlist, it happend only...
  • Elena
  • Moderator
  • 1867 Views
  • 6 replies
  • 0 likes
  • 1867 Views
  • 6 replies
  • 0 likes

Superuser Contribution Wrapped 2023 displays songs ive never even heard of let alone listened to.

PlanPremiumCountryEnglandDeviceSamsung Galaxy S20 UltraOperating SystemAndroid Oreo My Question or IssueI had a ation for my Wrapped 2023 playlist. Upon clicking it, it just took me to the homepage which advertised my Wrapped 2023 playlist, when I go...

  • Newbie
  • Plan Premium Country England Device Samsung Galaxy S20 Ultra Operating System Android Oreo   My Question or Issue I had a ation for my Wrapped 2023 playlist. Upon clicking it, it just ...
  • Eni
  • Moderator
  • 679 Views
  • 3 replies
  • 1 likes
  • 679 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Recently played list disappeared on Mac

Plan FreeFree/Premium FreeCountry Canada Device MacBook Air(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS 10.15.7(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't see Recently Played anymore. This was a grea...

  • Newbie
  • Plan Free Free/Premium Free Country Canada   Device MacBook Air (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS 10.15.7 (iOS 10, Android Oreo, Windows 10,etc...
  • Maria
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring back the ability to add a song to a playlist more than once!

Please bring back the ability to add songs more than once in the same playlist! This is one of the main reasons I liked you more than similar platforms/apps!

  • Regular
  • Please bring back the ability to add songs more than once in the same playlist! This is one of the main reasons I liked you more than similar platforms/apps! 
  • Joan
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Provide more ways to organize playlists, such as folders

I have a ton of playlists and I think it would be helpful to have some more organizational features for them. Pinning is helpful but pinned or unpinned really only provides two subdivisions and you kind of have to scroll through all of your pinned pl...

  • Newbie
  • I have a ton of playlists and I think it would be helpful to have some more organizational features for them. Pinning is helpful but pinned or unpinned really only provides two subdivisions and you k...
  • laylamolen
  • Newbie
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot Remove Song from Playlist

PlanPremiumCountryUnited StatesDeviceiPhone 15 Pro My Question or IssueI have been trying to remove You’re a Mean One, Mr. Grinch from my Christmas playlist for the last two years. Everything I have tried has failed. I click on “Remove from Playlist”...

  • Visitor
  •   Plan Premium Country United States Device iPhone 15 Pro   My Question or Issue I have been trying to remove You’re a Mean One, Mr. Grinch from my Christmas playlist for the last ...
  • AlejaR
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stop downloads syncronising between (identical)(Android) devices

PlanPremiumCountryDenmarkDevices2 Sony XZ2 Compact phones running latest version of SpotifyOperating SystemAndroid 10My Question or IssueAs stated above I have two of the same phone. One I use as my phone and the other as my »mp3 player/ipod« (rememb...

  • Gig Goer
  • Plan Premium Country Denmark Devices 2 Sony XZ2 Compact phones running latest version of Spotify Operating System Android 10 My Question or Issue As stated above I have two of the same phone...
  • ssssaaaa
  • Gig Goer
  • 240 Views
  • 2 replies
  • 0 likes
  • Android
    downloads
    identical devices
    identical phones
    multiple devices
  • 240 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify lost >50% of my "liked songs"

My Question or IssueI just realized that most of my "liked songs" are now missing!! I used to have almost 2000 "liked songs" but now I only have 821. What happened? Can I get them back? I tried recovering a playlist but I never deleted it so that did...

  • Newbie
  • My Question or Issue I just realized that most of my "liked songs" are now missing!! I used to have almost 2000 "liked songs" but now I only have 821. What happened? Can I get them back? I tried rec...
  • Joan
  • Moderator
  • 357 Views
  • 3 replies
  • 0 likes
  • 357 Views
  • 3 replies
  • 0 likes

i cant find a playlist i deleted few months ago.

i checked in recover playlist option in my profile but still cant see it.

  • Visitor
  • i checked in recover playlist option in my profile but still cant see it.
  • Amayy
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Songs liked not showing in library

I have tried to move over from apple music. I moved everything over into a playlist and have transferred the playlist. I have then liked all the songs in my playlist. Despite this when I go on my library and albums/artists it only shows 1 or two. Thi...

  • Visitor
  • I have tried to move over from apple music. I moved everything over into a playlist and have transferred the playlist. I have then liked all the songs in my playlist. Despite this when I go on my lib...
  • Amayy
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

How do I add a song to my playlist?

I want to add a song but can't see instructions anywhere on how to do this

  • Visitor
  • I want to add a song but can't see instructions anywhere on how to do this
  • AdamDamon
  • Spotify Star
  • 587 Views
  • 1 replies
  • 0 likes
  • 587 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Empty but not empty

  PlanFreeCountryUSADeviceiPhone 13My Question or IssueWhen adding a choosing to add a new song to a playlist, they all say they’re empty. However when going to the actual playlist, the songs are still in there. I tried deleting and reinstalling Spot...

Untitled269_20231130003908.jpeg Untitled269_20231130003906.png
  • Casual Listener
  •    Plan Free Country USA Device iPhone 13 My Question or Issue When adding a choosing to add a new song to a playlist, they all say they’re empty. However when going to the actual playlist, t...
  • jumicno
  • Casual Listener
  • 174 Views
  • 2 replies
  • 0 likes
  • 174 Views
  • 2 replies
  • 0 likes

Superuser Contribution Re: Extended data been sent to me. Missing data from October to January 2023

Hey folks, are there still any problems with the data? Because I've requested my data from Spotify a few weeks ago, maybe two months, and I've just noticed in stats.fm that my data for the time between January and May 2017 is completely missing. Ever...

  • Casual Listener
  • Hey folks, are there still any problems with the data? Because I've requested my data from Spotify a few weeks ago, maybe two months, and I've just noticed in stats.fm that my data for the time betwe...
  • Joan
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes