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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Not applicable
  • 179546 Views
  • 68 replies
  • 70 likes
  • 179546 Views
  • 68 replies
  • 70 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • stefanstopko
  • Newbie
  • 51257 Views
  • 72 replies
  • 31 likes
  • 51257 Views
  • 72 replies
  • 31 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 140174 Views
  • 63 replies
  • 48 likes
  • Connect
    JAM
  • 140174 Views
  • 63 replies
  • 48 likes

Public Playlist Removed

PlanPremiumCountryUSA I received an email notifying me my public playlist was removed for violating TC. I have not violated any TC and I have read through the TC twice over. I have emailed 4 times. Spoke to agents on the spotify support website who g...

  • Casual Listener
  • Plan Premium Country USA   I received an email notifying me my public playlist was removed for violating TC. I have not violated any TC and I have read through the TC twice over. &n...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Simultaneously Adding song to new and current playlists

If I find a cool song and I want to create a new playlist, it doesn’t allow me to add it to an existing playlist as well even if it’s selected before creating the new playlist.

  • Visitor
  • If I find a cool song and I want to create a new playlist, it doesn’t allow me to add it to an existing playlist as well even if it’s selected before creating the new playlist.
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlist playback function from the back

PlánPremiumZeměCZAndroid Windows Is it possible to set the Spotify mobile app for Android and the Spotify web interface for Windows to play playlists from behind? Thanks

  • Newbie
  • Plán Premium Země CZ Android Windows    Is it possible to set the Spotify mobile app for Android and the Spotify web interface for Windows to play playlists from behind? Thanks 
  • Elena
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Albums not grouped together when sorting by artist

PlanPremiumCountryUKDevicePCOperating SystemWindows 11 Pro My Question or IssueHey guys, I've noticed that when I sort my Liked Songs by artist, the albums are not grouped together. Has anyone else experienced this? It's really frustrating because I ...

  • Casual Listener
  • Plan Premium Country UK Device PC Operating System Windows 11 Pro   My Question or Issue Hey guys,   I've noticed that when I sort my Liked Songs by artist, the albums are not g...
  • Maria
  • Moderator
  • 409 Views
  • 5 replies
  • 2 likes
  • Android
    Help
    liked songs
    Organisation
    Windows
  • 409 Views
  • 5 replies
  • 2 likes

Superuser Contribution Spotify is not playing my downloaded songs

Hi, I discovered that my downloaded songs are not playing when I'm in offline mode and I'm using the latest version of the Spotify app which is 8.6.0.830.I've cleared my cache and logged out of my device but the problem persistsPlanPremiumCountry Dev...

  • Newbie
  • Hi, I discovered that my downloaded songs are not playing when I'm in offline mode and I'm using the latest version of the Spotify app which is 8.6.0.830. I've cleared my cache and logged out of my ...
  • Maria
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Playlists

PlanPremiumCountryUnited States Devicemoto g play (2021)Operating SystemAndroid 10 My Question or IssueWhy do songs I search for to put in my playlists show up in my main search?

  • Casual Listener
  •   Plan Premium Country United States  Device moto g play (2021) Operating System Android 10   My Question or Issue Why do songs I search for to put in my playlists show up i...
  • Joan
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vast majority of songs disappeared from my liked songs

PlanPremiumCountryAustraliaDevicePixel 7 Pro Operating SystemAndroid 13My Question or IssueMost of the songs in my liked songs have just disappeared. Years of collecting music vanished. I can't find the songs by filtering my liked songs. The song cou...

  • Regular
  • Plan Premium Country Australia Device Pixel 7 Pro  Operating System Android 13 My Question or Issue Most of the songs in my liked songs have just disappeared. Years of collecting music ...
  • numi_nous
  • Visitor
  • 433 Views
  • 4 replies
  • 1 likes
  • 433 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution 'On Repeat' Playlist Update Frequency and Order

There's this playlist designed for users called 'On Repeat'. I want to know two things: How often does this playlist update?Are the songs ordered by rank? That is, the first song would be my most listened track in the past 4 weeks?

  • Gig Goer
  • There's this playlist designed for users called 'On Repeat'. I want to know two things:   How often does this playlist update? Are the songs ordered by rank? That is, the first song would be...
  • Ds1texas
  • Visitor
  • 39751 Views
  • 13 replies
  • 2 likes
  • Android
  • 39751 Views
  • 13 replies
  • 2 likes

Superuser Contribution I can't see my liked songs

Plan:Free Country:USA Device:Samsung Operating System:Android My Question or Issue:When I opened Spotify (the app) and went to my liked songs. I couldn't see them (view picture attached.)

  • Newbie
  • Plan: Free   Country: USA   Device: Samsung   Operating System: Android   My Question or Issue: When I opened Spotify (the app) and went to my liked songs. I couldn't...
  • Lyubka
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Added songs in playlist not showing up

PlanPremiumCountryCanadaDeviceiPhone 13Operating SystemiOS 16.3 My Question or IssueSome songs I try to add to my playlist do not show up and don't play while I'm listening. For some artists, like Diljit Dosanjh, none of their songs appear in my play...

  • Newbie
  • Plan Premium Country Canada Device iPhone 13 Operating System iOS 16.3   My Question or Issue Some songs I try to add to my playlist do not show up and don't play while I'm listening. ...
  • Maria
  • Moderator
  • 605 Views
  • 6 replies
  • 0 likes
  • playlist
  • 605 Views
  • 6 replies
  • 0 likes

Sound town not visible

PlanFreeCountryIndiaDeviceVivo v29e My Question or IssueWhen I look through my spotify wrapped I am unable to see the slide which shows me my sound town... Even updating or restarting hasn't had any effect, anyone else facing the same issue?

  • Casual Listener
  •   Plan Free Country India Device Vivo v29e   My Question or Issue When I look through my spotify wrapped I am unable to see the slide which shows me my sound town... Even updating ...
  • priscilaborba
  • Newbie
  • 11581 Views
  • 33 replies
  • 25 likes
  • 11581 Views
  • 33 replies
  • 25 likes

Superuser Contribution Select and Move Multiple Songs at Once

PlanPremium DeviceChromebookOperating SystemChrome OS My Question or IssueI'm currently trying to organize my playlists and I want to move songs around. I have one playlist with hundreds of songs. I would like to select multiple songs at once and mov...

  • Music Fan
  • Plan Premium   Device Chromebook Operating System Chrome OS   My Question or Issue I'm currently trying to organize my playlists and I want to move songs around. I have one playlis...
  • ParentalControl
  • Composer
  • 24259 Views
  • 8 replies
  • 4 likes
  • 24259 Views
  • 8 replies
  • 4 likes

Superuser Contribution Cannot find downloaded audiobook

PlanFreeCountryUSA DeviceiPhoneOperating SystemiMac I used a redeemable code to download an audiobook for review. The code shows as being redeemed, but I cannot see the book anywhere, either in my library or by searching. Under audiobooks, the mobile...

  • Visitor
  • Plan Free Country USA   Device iPhone Operating System iMac   I used a redeemable code to download an audiobook for review. The code shows as being redeemed, but I cannot see the ...
  • Lyubka
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded Playlists not working in Offline Mode

Hi, I've been having an issue since yesterday that when I activate offline mode on my Galaxy Note 20 Ultra, some of my downloaded playlists appear without a cover and won't load. I have restarted my phone, cleared cache, reinstalled the app, and it h...

  • Casual Listener
  • Hi, I've been having an issue since yesterday that when I activate offline mode on my Galaxy Note 20 Ultra, some of my downloaded playlists appear without a cover and won't load. I have restarted my ...
  • MihailY
  • Moderator
  • 1420 Views
  • 7 replies
  • 0 likes
  • 1420 Views
  • 7 replies
  • 0 likes

Superuser Contribution Old Library

Yet again another Spotify update. And yet again more bad decisions. Why is the Album, Playlist and Artist Library removed? It is not user friendly at all. I can't believe that Spotify is becoming worse and worse after every update.

  • Music Fan
  • Yet again another Spotify update. And yet again more bad decisions. Why is the Album, Playlist and Artist Library removed? It is not user friendly at all. I can't believe that Spotify is becoming wor...
  • Eni
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist not searchable in library sidebar

PlanPremiumCountryKR DeviceWeb-appOperating SystemWindows 10 My Question or Issue If you have an artist that for example has a translated name, an example is "John Park" (korean: 존박). You cannot look for him in the Your Library sidebar on his English...

  • Casual Listener
  • Plan Premium Country KR   Device Web-app Operating System Windows 10   My Question or Issue   If you have an artist that for example has a translated name, an example is "J...
  • krisk92kr
  • Casual Listener
  • 186 Views
  • 2 replies
  • 1 likes
  • 186 Views
  • 2 replies
  • 1 likes

Superuser Contribution Liked music added to library

PlanPremium IndividualCountryEgyptDevice(Desktop and android Xiaomi Poco F1)Operating System(windows and Android) My Question or Issuei recently been seeing new music being added to my library without my consent or taking any such action, i want to k...

  • Casual Listener
  • Plan Premium Individual Country Egypt Device (Desktop and android Xiaomi Poco F1) Operating System (windows and Android)   My Question or Issue i recently been seeing new music being a...
  • Maria
  • Moderator
  • 226 Views
  • 3 replies
  • 0 likes
  • 226 Views
  • 3 replies
  • 0 likes

Superuser Contribution STILL randomly deleting songs in playlists

HiThis is a well-known but so frustrating problem. Songs i add in my playlists gets taken away randomly. And no its not because they are unavailable due to licensing, they just mysteriously gets removed from my playlist....? This has been going on fo...

  • Regular
  • Hi This is a well-known but so frustrating problem. Songs i add in my playlists gets taken away randomly.   And no its not because they are unavailable due to licensing, they just mysteriousl...
  • jinxuoweme1
  • Casual Listener
  • 3799 Views
  • 13 replies
  • 4 likes
  • 3799 Views
  • 13 replies
  • 4 likes