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Hi folks! We're aware of reports about your Wrapped stories misbehaving and we're looking into it. We've managed to fix the issue with the Wrapped banner/stories not showing up. More info here. If the stories cause your app to stop responding, please subscribe here. Also, check out our Wrapped FAQ for answers to common questions.
Need help? Check out Spotify Answers for solutions to a wide range of topics.
Thanks for reaching out to the Community about this.
Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend this step as it'll remove the old drivers first and then install the new ones. This tends to solve issues with the app's offline contents.
Give your device a quick restart as well before you open the newly installed app.
It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.
Hope this helps. Let us know how it goes.
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“Music is the strongest form of magic.” Marilyn Manson