Empty Library

[micmro]

The library is empty. Logging out didn't help; only uninstalling the app and then logging in again restored the data. The library is present on another phone.

Plan

Premium

Country

Germany 

Device

Samsung A35

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[ribezaz]

Hey, how's it going? Welcome to the Spotify Community!

I'm sorry you've experienced this! I believe your issue is related to your app's cache, and a clean reinstall usually resolves it. You can check it out here 🙂

Keep me updated!

Cheers,
ribezaz

[micmro]

The problem occurs every few days, and having to download all the tracks again each time is annoying.

[ribezaz]

Hello again @micmro  ! Could you explain in a little more detail what's happening, when it started? So I can help you more! 🙂

[micmro]

It started about 4 weeks ago, the first time I switched on offline mode. Now it happens whenever it wants.

[ribezaz]

I understand! In this case, I believe it would be helpful to speak directly with Spotify support. They usually respond quickly!

I hope this helps.

[micmro]

Okay, thank you for your support.