Home screen freez

[HonzaVanek]

App is freezing on home screen, Reinstaled, rebooted and still the same.

Opening by long pressing icon and sarch works but every time i click on home screen app freez.

In this stage the app is unusable, please HELP.

Plan

Premium

Country

Czech

Device

(iPhone XS)

Operating System

(iOS 14)

[Ver]

Hey @HonzaVanek,

Thanks for posting here 🙂

Could you give these steps a go and run a clean reinstall? This one is more thorough than the usual one. Are there any changes?

In case you're using any battery optimization or power saving apps, you can deactivate them for Spotify. Does that make a difference?

Keep us posted. 

[HonzaVanek]

Thank for reply, i did follow that link step by step and its still the same.

And im not using any power saving apps.

Whats my options now? Its realy anoing to pay for something i cannot use 😞

[Alex]

Hey @HonzaVanek,

Thanks for the reply.

Can you try switching Background app refresh On/ Off? Let us know if that helps.

If not, try logging in with another account. A free account or ask a friend to log in with theirs, and check if you experience the same issue.

Keep us posted.

[HonzaVanek]

I did nothing at all, and it starts working, so now its solved sor me, hope it will not reappear.

Thanks for asistance, love your app when its working.

[MafeG]

Hi @HonzaVanek,

Thanks for letting us know that everything is working fine now. 

Remember to always keep your app updated, so you don't miss any fixes or new features. Don't hesitate to give us a shout if you have more questions.

Have a great day!