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I can't delete an empty folder

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I can't delete an empty folder

Casual Listener

Hi everybody,

 

for years I have an empty folder in my playlists. I cant delete it. All I can do is to create new playlists in this folder. How can I get rid of this folder? I tried everything that come to my mind.

Many thanks in advance.

 

Greetings from germany

 

Plan

Premium

Country

Germany

Device

Samsung Galaxy S8, 2x Notebook)

Operating System

Latest availabe Android, Windows 10

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Re: I can't delete an empty folder

Rock Star 11
Rock Star 11

Hey there! 

That sounds a bit strange. Have you tried to delete it from your Desktop device, if not you can give it a shot. You can also try to rename the folder and then try to delete it again. I have no problems in deleting an empty folder on my Windows 10 app.

If that doesn't work for you, you can reply back and I'll try to find an other solution for your problem, thanks!

MartinStoichkovRock Star 11
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9 Replies
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Solution!

Re: I can't delete an empty folder

Rock Star 11
Rock Star 11

Hey there! 

That sounds a bit strange. Have you tried to delete it from your Desktop device, if not you can give it a shot. You can also try to rename the folder and then try to delete it again. I have no problems in deleting an empty folder on my Windows 10 app.

If that doesn't work for you, you can reply back and I'll try to find an other solution for your problem, thanks!

MartinStoichkovRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: I can't delete an empty folder

Casual Listener
Hey,
thank you dor your awnser. I tried it again to delete it in the win10 desktop app and via Android app. It worked via Win10 😄
Strange but great.
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Re: I can't delete an empty folder

Rock Star 11
Rock Star 11

Hey, I am glad this worked for you : )

That's probably because you can't create folders from Mobile devices, so you also can't delete them.

MartinStoichkovRock Star 11
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Re: I can't delete an empty folder

Visitor

I have empty folders in my library that I cannot delete. Have tried on both mobile device (pixel) and computer (chromebook). Help please? 

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Re: I can't delete an empty folder

Moderator
Moderator

Hey there @tarabull78,

 

Thanks for reaching out - we’re here to help!
 

We suggest restarting both devices and logging out and back in to your Spotify account. Then try deleting the folders again.

 

If that's still not possible, follow these steps on how to perform a clean reinstall. This will make sure you get a fresh copy of the latest Spotify app version. 

 

Let us know how it goes. If you have questions, you know where to find us.

IvanModerator
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Re: I can't delete an empty folder

Visitor
Ya see i dont wanna completely clean my spotify
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Re: I can't delete an empty folder

Newbie

I have the same problem with 3 of my playlist folders. I did a clean reinstall on my mac and it still seems to have the problem. I'm not sure what to do next since I've tried all the other suggestions, but hopefully something will work.

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Re: I can't delete an empty folder

Rock Star 11
Rock Star 11

Hey @olivertaberner1  and @charlotte36, hope you have a splendid Friday out there! 

 

I am almost sure you'll have no problems to delete the folder from the Web Player, so give it a shot if you can. Also, have you tried to rename the folder? Give it some simple name as test or deletefolder, then try to delete it again.

MartinStoichkovRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: I can't delete an empty folder

Moderator
Moderator

Hey there folks,

 

@MartinStoichkov is right - you should be able to delete the folder using the Web Player.

 

Also please note that you can only create and delete folders using the Desktop (Windows/ Mac) app and the Web Player. Chromebooks run the Android version of Spotify, so you won't be able to perform these actions from there.

 

Hope you find this info useful.

AlexModerator
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