Offline Backup doesn't work

[Mancreldes]

Hi everyone 👋 

This is my post here since I'm having issues with my Spotify app:

Today my 3 month Premium ended and I forgot about it until I entered the app. Naturally I bought it again (I only buy e-codes in stores or online).

I noticed that Offline Backup was missing from my library so I searched for it and it appeared in the search menu. However when I tap on it, nothing happens. Nothing opens up. I've tried deleting it from my search history and looking again but still tapping on it does nothing.

I really would like to get it to work again since I listen to it a lot and I don't want to download a lot of albums. I never had issues with it before

Plan

Premium

Country

Poland

Device

Realme C55

[Luan]

Hey, @Mancreldes 
Welcome to the Spotify Community, and thanks for reaching out to us here!

I'm sorry to hear you're having trouble when using the Offline Backup, but I'm here to help you out.

First of all, for your information, the Offline Backup works by storing music you previously listened to in your device's cache. If you cannot see it now, there are some reasons like:

• You haven't played enough songs recently
• Your device is out of storage and doesn’t have enough storage space left
• You’ve cleared your cache content
• You’ve reinstalled the Spotify app

I recommend, in this case, that you double-check if you have the Offline Listening feature activated on your Spotify Settings and Privacy session and that you continue to use your Spotify account for a while.

If the issue persists after some days, I recommend that you try a clean reinstall of the app and that you continue to use the app to see if the Offline Backup works.

If, even after that, nothing changes, let me know, and I will be more than happy to continue to help you on this one! 

Have a great day! ✌️

[Original_8]

Hello good morning, so I cleared my cache without knowing it would affect my offline playlist, is there a way to get it back? I've been using my account for years now, that playlist means so much to me

[MihailY]

Hey @Original_8,

Thanks for reaching out.

When you clear your app's cache, the contents of the Offline Backup playlist get removed and unfortunately, there's no way to restore them. 

If you haven't added the tracks that populated the playlist to Your Library, we'd recommend downloading a copy of your personal data by following the steps in this article. The ZIP archive will include a JSON file that contains a detailed breakdown of your listening history which you can use to retrieve any tracks you haven't saved yet.

To avoid such situations in the future, make sure to always add the tracks you enjoy to your Liked Songs or to another playlist created by you (more info here). This will also help improve your personal Taste Profile which in turn will give you better personalized music recommendations.

We hope you'll find this info useful. We're here for you if you have any other questions!