Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Can't see Your 2023 Wrapped - check out this guide

Hey folks, We're receiving reports that Your Wrapped 2023 isn't appearing for some users. There are a few possible reasons as to why this might be happening: You're using an outdated version of the Spotify app - your app needs to be at least on 8.8.8...

  • Moderator
  • Moderator
  • 31psy2abufozavrzxwrc
  • Visitor
  • 52339 Views
  • 335 replies
  • 14 likes
  • 52339 Views
  • 335 replies
  • 14 likes

Your 2023 Wrapped feedback thread

Hey there, Once again, the long awaited Wrapped experience is here! We value the feedback that we receive everyday from our users, so we want to hear all your thoughts on this year's Wrapped: How is your Wrapped experience going? What did you like ab...

  • Moderator
  • Moderator
  • DuchessCarmen
  • Visitor
  • 35262 Views
  • 711 replies
  • 17 likes
  • 35262 Views
  • 711 replies
  • 17 likes

Watch Feed on the Home tab

Hey folks, You might have spotted a new feature we rolled out to some of our users. We're launching a new feed which will help you expand your musical horizons and dive into content discovery through a Canvas video. You can spot that feed under your ...

  • Moderator
  • Moderator
  • vaajy
  • Roadie
  • 766 Views
  • 11 replies
  • 3 likes
  • 766 Views
  • 11 replies
  • 3 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • fl000w
  • Newbie
  • 24443 Views
  • 38 replies
  • 30 likes
  • Connect
    JAM
  • 24443 Views
  • 38 replies
  • 30 likes

Desktop: New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar improves navigation and makes it easier and faster to collect and retrieve all types of content, bringing new features to desktop that y...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png Sidebar List Options.png
  • Spotify Star
  • Spotify Star
  • missylynke
  • Newbie
  • 89195 Views
  • 949 replies
  • 37 likes
  • 89195 Views
  • 949 replies
  • 37 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • bubbinsmcgee
  • Regular
  • 175645 Views
  • 983 replies
  • 39 likes
  • 175645 Views
  • 983 replies
  • 39 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2474 Views
  • 1 replies
  • 2 likes
  • 2474 Views
  • 1 replies
  • 2 likes

Superuser Contribution Can't download music

Why can't I download music when clicking at the three dost the download option doesn't appear.

  • Visitor
  • Why can't I download music when clicking at the three dost the download option doesn't appear.
  • Alex
  • Spotify Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution My downloaded songs disappear after a month without service?

I spend months of time out of service and love having Spotify, but after a month all my songs are unplayable, and need to be re downloaded. Is there away to keep songs long then a month?

  • Visitor
  • I spend months of time out of service and love having Spotify, but after a month all my songs are unplayable, and need to be re downloaded. Is there away to keep songs long then a month?
  • Dian
  • Spotify Legend
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Iiked songs have new 'added' dates and I can't change them back

I was trying to add songs to a different playlist, but I accidentally re-added them to my liked songs. Now all of the songs are listed as being 'just added' instead of when I originally added them. I tried undoing this action but it didn't work. Is t...

  • Newbie
  • I was trying to add songs to a different playlist, but I accidentally re-added them to my liked songs. Now all of the songs are listed as being 'just added' instead of when I originally added them. I...
  • Dian
  • Spotify Legend
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist plays one song then will only play random songs not in any of my playlists

Yesterday Spotify started not playing my playlists. If I click the play button on either the whole playlist or a song in the playlist, it'll play it, then stop the playlist and it'll just play random songs that I haven't added to any of my playlists....

  • Newbie
  • Yesterday Spotify started not playing my playlists. If I click the play button on either the whole playlist or a song in the playlist, it'll play it, then stop the playlist and it'll just play random...
  • Dian
  • Spotify Legend
  • 84 Views
  • 1 replies
  • 1 likes
  • 84 Views
  • 1 replies
  • 1 likes

Superuser Contribution My blends have disappeared

All of my Spotify blends have disappeared. I've checked the 'Made for you' section, searched 'Blend' and there is nothing there in the 'Blend' category, and any links to blends say that they are empty. They were working yesterday.

  • Visitor
  • All of my Spotify blends have disappeared. I've checked the 'Made for you' section, searched 'Blend' and there is nothing there in the 'Blend' category, and any links to blends say that they are empt...
  • Dian
  • Spotify Legend
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song search

PlanPremiumCountryUSA Device(iPhone 12Operating System(iOS 10 My Question or IssueAlmost every single day the search option is not available. I have to log out and log back in every single day to bring back the search option. What is happening here? ...

  • Visitor
  • Plan Premium Country USA   Device (iPhone 12 Operating System (iOS 10   My Question or Issue Almost every single day the search option is not available. I have to log out and log...
  • Dian
  • Spotify Legend
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Kannada Versions of songs replaced by telugu versions in my playlist

Kannada Songs which were added by me to my playlist Rideeeee are being replaced by the same songs in telugu version. It feels pathetic when we need continuous playback. Really pathetic. Horrible glitch. Solve soon

  • Newbie
  • Kannada Songs which were added by me to my playlist Rideeeee are being replaced by the same songs in telugu version. It feels pathetic when we need continuous playback. Really pathetic. Horrible glit...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloading playlists

PlanPremium Device(Samsung A54Operating SystemAndroid My Question or IssueIt says "device limit reached" for downloads, but i have deleted all downloads on my laptop and signed out of every account, and no matter what i do i cannot get music offline ...

  • Visitor
  • Plan Premium   Device (Samsung A54 Operating System Android   My Question or Issue It says "device limit reached" for downloads, but i have deleted all downloads on my laptop and s...
  • Yordan
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost Library when upgrading to Premium

PlanPremium Fam to Free to Premium IndividualCountryAustraliaDevice(iPhone 13 Pro)Operating System(iOS 16.5) My Question or IssueI was on Premium Family when my CR card got compromised. The bank took 4 weeks to replace so I was on the Spotify Free. I...

  • Visitor
  • Plan Premium Fam  to Free to Premium Individual Country Australia Device (iPhone 13 Pro) Operating System (iOS 16.5)   My Question or Issue I was on Premium Family when my CR card...
  • Yordan
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

STOP MESSING WITH OUR PLAYLISTS!

WE CREATE OUR PLAYLISTS BASED IN OUR PREFERENCES, WE WANT TO LISTEN ALL MUSICS, NOT MUSICS CHOSEN BY YOU, AND WE WANT TO LISTEN ALL MUSICS, YOUR S**T RANDOM ALGORITHM ONLY PLAYS SOME MUSICS NOT THE ENTIRE PLAYLIST!

  • Newbie
  • WE CREATE OUR PLAYLISTS BASED IN OUR PREFERENCES, WE WANT TO LISTEN ALL MUSICS, NOT MUSICS CHOSEN BY YOU, AND WE WANT TO LISTEN ALL MUSICS, YOUR S**T RANDOM ALGORITHM ONLY PLAYS SOME MUSICS NOT THE E...
  • 70 Views
  • 0 replies
  • 1 likes
  • 70 Views
  • 0 replies
  • 1 likes

Superuser Contribution Playlist queue

So i have a 30 hour playlist and whenever i play it....not all the songs in the playlist seem to get added or at least show up on the queue. Are the songs there and not showing up or are they not even added to the queue?

  • Visitor
  • So i have a 30 hour playlist and whenever i play it....not all the songs in the playlist seem to get added or at least  show up on the queue. Are the songs there and not showing up or are they n...
  • Yordan
  • Moderator
  • 146 Views
  • 2 replies
  • 1 likes
  • 146 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playlist takeover

My playlist just got taken over by spotify now i cant sort it and dont have full control over the playlist and it gives me weird Song Suggestion. How do i turn it off.

  • Visitor
  • My playlist just got taken over by spotify now i cant sort it and dont have full control over the playlist and it gives me weird Song Suggestion. How do i turn it off.
  • Yordan
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Library categories

I think it would be very useful to the users of spotify if there were a folders/sections feature in the personal library. As of now, my playlists feel overwhelming and clustered, and with the organization of some sort of category option, I feel as th...

  • Visitor
  • I think it would be very useful to the users of spotify if there were a folders/sections feature in the personal library. As of now, my playlists feel overwhelming and clustered, and with the organiz...
  • Eni
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files organized by album

Plan Family PremiumCountryUSADeviceWindows 10 laptop, Samsung S7 My Question or IssueI have searched for this, and it seems very basic, but I can't find an answer. I have added 10,000 mp3s to Local Files. This is bought and accumulated material over ...

  • Casual Listener
  • Plan Family Premium Country USA Device Windows 10 laptop, Samsung S7   My Question or Issue I have searched for this, and it seems very basic, but I can't find an answer. I have adde...
  • Meh00
  • Visitor
  • 10213 Views
  • 8 replies
  • 11 likes
  • 10213 Views
  • 8 replies
  • 11 likes

Solved!! How to delete accidental downloads?

PlanFree/Premium Premium trial period Country USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue On the Spotify iPad App, I accidentally downloaded my Liked playli...

  • Casual Listener
  • Plan Free/Premium Premium trial period  Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)  ...
  • Trad749
  • Casual Listener
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes

Superuser Contribution Reorder songs in playlist

PlanPremiumCountryUSADeviceiMacOperating SystemMac OS My Question or IssueHow to change song order in Liked Songs playlist on iMac OS? I can change song order in all other playlists.

  • Visitor
  • Plan Premium Country USA Device iMac Operating System Mac OS   My Question or Issue How to change song order in Liked Songs playlist on iMac OS? I can change song order in all other pl...
  • Dian
  • Spotify Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't change playlist cover

PlanPremiumCountryPolandDevice(Laptop)Operating System(Windows 10) My Question or IssueI can't change my playlist cover, I thought maybe it was because somehow I tried to upload PNG version of the picture, but turned out it wasn't the issue. I asked ...

  • Casual Listener
  • Plan Premium Country Poland Device (Laptop) Operating System (Windows 10)   My Question or Issue I can't change my playlist cover, I thought maybe it was because somehow I tried to u...
  • Lyubka
  • Moderator
  • 73473 Views
  • 33 replies
  • 1 likes
  • 73473 Views
  • 33 replies
  • 1 likes

Notifications for an unliked playlist

PlanPremiumMy Question or IssueThere is a new change to Spotify that some people where you can get notifications for when someone likes your playlist. My question is, if you like someone else’s playlist BUT UNLIKE it after, will they still be able to...

  • Newbie
  • Plan Premium My Question or Issue There is a new change to Spotify that some people where you can get notifications for when someone likes your playlist. My question is, if you like someone else’s...
  • emilym719
  • Newbie
  • 1762 Views
  • 3 replies
  • 0 likes
  • 1762 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't Organize my Liked Songs by Genre

PlanPremiumDevicePixel 6Operating SystemAndroid My Question or IssueI can't access the Genre Filter on the liked songs page that seemed to be released quite a few months back. I've tried reinstalling, clearing the cache and re-logging in, but none wo...

  • Regular
  •   Plan Premium Device Pixel 6 Operating System Android   My Question or Issue I can't access the Genre Filter on the liked songs page that seemed to be released quite a few months ...
  • Alex
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes