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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54634 Views
  • 59 replies
  • 61 likes
  • 54634 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24219 Views
  • 44 replies
  • 28 likes
  • 24219 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120664 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120664 Views
  • 62 replies
  • 48 likes

Superuser Contribution Songs automatically added to playlist.

I have a premium account. I am trying to make a playlist that is a compilation of all my other playlists. When I try to add songs from another playlist, however, Spotify automatically adds more. I do not have the enhance feature turned on, and it is ...

  • Visitor
  • I have a premium account. I am trying to make a playlist that is a compilation of all my other playlists. When I try to add songs from another playlist, however, Spotify automatically adds more. I do...
  • Vasil
  • Moderator
  • 168 Views
  • 2 replies
  • 0 likes
  • 168 Views
  • 2 replies
  • 0 likes

Superuser Contribution Offline songs re-downloads whenever I go back online

PlanPremiumCountrySwedenDeviceiPhone 8 & PCOperating SystemiOS 14.4 & Windows 10 My Question or IssueI often use Spotify in the offline mode on both my computer and my iPhone, and recently whenever I go online on either device all of my downloaded so...

  • Regular
  •   Plan Premium Country Sweden Device iPhone 8 & PC Operating System iOS 14.4 & Windows 10   My Question or Issue I often use Spotify in the offline mode on both my comput...
  • vaajy
  • Roadie
  • 2189 Views
  • 4 replies
  • 0 likes
  • 2189 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can't sort liked songs by genre

You know how there is a function where you can sort your liked songs by genre, yeah that doesn't show up on my spotify.

  • Casual Listener
  • You know how there is a function where you can sort your liked songs by genre, yeah that doesn't show up on my spotify.
  • Maria
  • Moderator
  • 5632 Views
  • 8 replies
  • 3 likes
  • 5632 Views
  • 8 replies
  • 3 likes

Superuser Contribution Google home playing wrong Daily Drive

Hello everybody, Lately I've been woken up by the Daily Drive playlist made by Spotify. This was triggered by a Google home routine. However recently a German artist, CIVO, released a song with the name Daily Drive. Spotify keeps playing this song no...

  • Newbie
  • Hello everybody,   Lately I've been woken up by the Daily Drive playlist made by Spotify. This was triggered by a Google home routine. However recently a German artist, CIVO, released a song...
  • Junkiephuk
  • Visitor
  • 348 Views
  • 3 replies
  • 2 likes
  • 348 Views
  • 3 replies
  • 2 likes

Superuser Contribution How can I see a depersonalized version of a genre playlist?

When I find a Spotify public playlist for a music genre like "Classic Punk" it now says that it's "Made For" me. I guess this implies that it's tailoring the playlist to my tastes. But I don't want that for a genre playlist -- I want the default, exp...

  • Regular
  • When I find a Spotify public playlist for a music genre like "Classic Punk" it now says that it's "Made For" me. I guess this implies that it's tailoring the playlist to my tastes. But I don't want t...
  • hrbuchanan
  • Regular
  • 319 Views
  • 5 replies
  • 1 likes
  • 319 Views
  • 5 replies
  • 1 likes

Superuser Contribution My audiobook has been removed

PlanPremiumCountryAustralia Device(iPhone 13) My Question or IssueI was half way through listening to Never Finished by David Goggins and it has been removed from my list saying it's not currently available in my region? How do I make this available ...

  • Visitor
  •   Plan Premium Country Australia   Device (iPhone 13)     My Question or Issue I was half way through listening to Never Finished by David Goggins and it has been remov...
  • Susan_GP
  • Moderator
  • 635 Views
  • 1 replies
  • 1 likes
  • 635 Views
  • 1 replies
  • 1 likes

Superuser Contribution Is there a way to turn off prioritize most listened to songs on my playlist

It seems like Spotify plays my most listened to songs. Is there a way to disable that because I don’t want to keep listening to the same songs over and over again.

  • Newbie
  • It seems like Spotify plays my most listened to songs. Is there a way to disable that because I don’t want to keep listening to the same songs over and over again.
  • Elena
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Larger tiles in library.

PlanPremium CountryIrelandDevicePixel 7 ProOperating SystemAndroid 14 My Question or IssueAny chance we can have the larger album tiles in our library again? They've been smaller since April 2023 and it's not a great look IMO. I've left a screenshot ...

  • Regular
  • Plan Premium  Country Ireland Device Pixel 7 Pro Operating System Android 14   My Question or Issue Any chance we can have the larger album tiles in our library again?   Th...
  • Yordan
  • Moderator
  • 208 Views
  • 3 replies
  • 0 likes
  • 208 Views
  • 3 replies
  • 0 likes

Unable to remove a podcast from Daily Drive

For the past several months at least once a week, the same podcast has been added to my Daily Drive playlist for no reason. I'm sure it's a fine podcast but I don't listen to podcasts in general and there is nothing in my listen history that would su...

  • Newbie
  • For the past several months at least once a week, the same podcast has been added to my Daily Drive playlist for no reason. I'm sure it's a fine podcast but I don't listen to podcasts in general and ...
  • PYT113
  • Casual Listener
  • 2119 Views
  • 4 replies
  • 10 likes
  • 2119 Views
  • 4 replies
  • 10 likes

Superuser Contribution Dates of Liked songs deleted by accident

PlanPremiumCountryBelgiumDeviceiPhone X & MacbookOperating SystemiOS 17 & OS Sonoma 14My Question or IssueHello, Yesterday evening, I was scrolling true all my liked songs to see if I had any doubles in there (other versions or albums). But the date ...

  • Casual Listener
  • Plan Premium Country Belgium Device iPhone X & Macbook Operating System iOS 17 & OS Sonoma 14 My Question or Issue Hello, Yesterday evening, I was scrolling true all my liked songs t...
  • Susan_GP
  • Moderator
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

My personal Daylist won't share to a mate

I tried sharing my Daylist with a mate, but when he clicked the link it just opened his own Daylist. I ended up just having to copy it to a custom playlist and sharing that...

  • Visitor
  • I tried sharing my Daylist with a mate, but when he clicked the link it just opened his own Daylist. I ended up just having to copy it to a custom playlist and sharing that...
  • z606
  • Visitor
  • 422 Views
  • 3 replies
  • 0 likes
  • 422 Views
  • 3 replies
  • 0 likes

Superuser Contribution Add to queue by default (option)

PlanPremium Duo My Question or Issue Please let users choose if they want to add a song to the queue by default on selection (clicking/tapping), instead of (accidentally) clearing the whole queue and start playing the new song with the new playlist i...

  • Regular
  • Plan Premium Duo   My Question or Issue   Please let users choose if they want to add a song to the queue by default on selection (clicking/tapping), instead of (accidentally) clearing...
  • EndreNyiro
  • Regular
  • 1210 Views
  • 11 replies
  • 4 likes
  • 1210 Views
  • 11 replies
  • 4 likes

Superuser Contribution Audiobook now broken into segments?

PlanPremiumCountryUSA My Question or IssueLast year, I purchased an audiobook through Spotify, Red Storm Rising by Tom Clancy. I was able to download and listen to all chapters of this book without issue. I re-listened to this book again recently, fi...

  • Newbie
  • Plan Premium Country USA   My Question or Issue Last year, I purchased an audiobook through Spotify, Red Storm Rising by Tom Clancy. I was able to download and listen to all chapters of th...
  • Maria
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics don’t change when skipping songs while using the DJ

.PlanPremiumCountrySwedenDeviceiPad (ninth generation)Operating SystemiPadOS 17.2Spotify version: 8.9.6.467My Question or IssueLike the title says, while using the DJ, lyrics don’t change if I’m on the song page (eg where you can see the lyrics) and ...

  • Casual Listener
  • . Plan Premium Country Sweden Device iPad (ninth generation) Operating System iPadOS 17.2 Spotify version: 8.9.6.467 My Question or Issue Like the title says, while using the DJ, lyri...
  • Taldier
  • Casual Listener
  • 132 Views
  • 2 replies
  • 0 likes
  • 132 Views
  • 2 replies
  • 0 likes

Superuser Contribution Una de mis playlists me eliminó canciones y ahora no las recuerdo.

Hice una playlist para poder ordenar mi principal de "Tus me gusta", pero ahora que estoy reordenando me desapareció cancione. Movió el orden que tenía y pareciera que canciones viejas que tengo fueron escondidas en algún lado

  • Visitor
  • Hice una playlist para poder ordenar mi principal de "Tus me gusta", pero ahora que estoy reordenando me desapareció cancione. Movió el orden que tenía y pareciera que canciones viejas que tengo fuer...
  • Maria
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution All my playlists keeps getting deleted automatically

PlanPremium FamilyCountrySwitzerland My Question or IssueIt started about 2 months ago: Suddenly all my private playlists were gone. But I was able to recover them all and thought I accidentally deleted them. But now the same thing happened for the t...

  • Casual Listener
  • Plan Premium Family Country Switzerland   My Question or Issue It started about 2 months ago: Suddenly all my private playlists were gone. But I was able to recover them all and thought I ...
  • GodisUniivrss
  • Visitor
  • 2051 Views
  • 6 replies
  • 0 likes
  • 2051 Views
  • 6 replies
  • 0 likes

Superuser Contribution Re: Will I lose songs if I uninstall and install the app?

does that mean that if when i re-install the app , the playlists will still be there, and all i need to do is re-download all the songs on the playlists?

  • Visitor
  • does that mean that if when i re-install the app , the playlists will still be there, and all i need to do is re-download all the songs on the playlists?
  • Susan_GP
  • Moderator
  • 4110 Views
  • 4 replies
  • 0 likes
  • 4110 Views
  • 4 replies
  • 0 likes

Superuser Contribution Random songs added to "Liked Songs"

PlanPremiumCountryAustraliaDeviceDesktop and Samsung Galaxy S9+Operating SystemWindows 10, unsure of mobile My Question or IssueI've always had this issue, but never been bothered enough to do anything about it and ended up just making a playlist ins...

  • Regular
  • Plan Premium Country Australia Device Desktop and Samsung Galaxy S9+ Operating System Windows 10, unsure of mobile   My Question or Issue I've always had this issue, but never been bot...
  • edwardrgomez
  • Casual Listener
  • 15351 Views
  • 20 replies
  • 14 likes
  • Other
  • 15351 Views
  • 20 replies
  • 14 likes

Superuser Contribution Some songs of my playlists have disappeared

Hello. I've created several playlists on my library. The playlist are still accessible but many songs have disappeared whereas I've did nothing. How to find them again? Thanks

  • Visitor
  • Hello. I've created several playlists on my library. The playlist are still accessible but many songs have disappeared whereas I've did nothing. How to find them again? Thanks
  • Yordan
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I get a view just showing albums (Or artists) i have liked?

How do I get a view just showing albums (Or artists) i have liked in the new desktop player, and nothing else?A view of albums I like so I can select what I want to listen to seems like such a basic feature, but this seems to be impossible to get in ...

  • Music Fan
  • How do I get a view just showing albums (Or artists) i have liked in the new desktop player, and nothing else? A view of albums I like so I can select what I want to listen to seems like such a ba...
  • lunedor10
  • Regular
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
  • 0 likes