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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302346 Views

96 replies

91 likes

  • 302346 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

165809 Views

238 replies

44 likes

  • 165809 Views
  • 238 replies
  • 44 likes

Superuser Contribution Cannot listen for podcast when logged in

2 days ago I lost the ability to listen all my favorite podcasts. But if I log out from my account – I can listen for them.

Casual Listener

2 days ago I lost the ability to listen all my favorite podcasts. But if I log out from my account – I can listen for them.

OscarDC

Moderator

430 Views

3 replies

0 likes

  • 430 Views
  • 3 replies
  • 0 likes

Superuser Contribution Liked songs playlist playing songs that were not liked

 This is on the web app (long story). As you can see, it's the standard shuffle, so it should only queue songs that are part of the playlist. This being the liked songs playlist, only liked songs should appear, which sometimes isn't the case for some...

Roadie

  This is on the web app (long story). As you can see, it's the standard shuffle, so it should only queue songs that are part of the playlist. This being the liked songs playlist, only liked songs s...

Darth_GTB

Roadie

340 Views

2 replies

1 likes

  • 340 Views
  • 2 replies
  • 1 likes

Estou acessando o Spotify pela tv e está sem som.

Estava funcionando normalmente ontem. Hj, acesso pela TV e está sem som. Já reiniciei a TV, a desinstalei e instalei o app e nada. Emparelhei o YouTube na TV e o som está normal. Além de não estar reproduzindo o som, qndo acesso o Spotify na TV, ele ...

Visitor

Estava funcionando normalmente ontem. Hj, acesso pela TV e está sem som. Já reiniciei a TV, a desinstalei e instalei o app e nada. Emparelhei o YouTube na TV e o som está normal. Além de não estar re...

Billy-J

Spotify Star

1409 Views

3 replies

1 likes

  • 1409 Views
  • 3 replies
  • 1 likes

Spotify do not show any of the songs

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry DeviceSamsung a53-5g Operating SystemAndroid My Question or IssueSpotify do not show any songs in any playlist for m...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country   Device Samsung a53-5g  Operating System A...

Billy-J

Spotify Star

753 Views

4 replies

0 likes

  • 753 Views
  • 4 replies
  • 0 likes

Next podcast auto played isn't on my downloads?

I have 4 podcasts downloaded. But when one ends, it doesn't go to the next downloaded podcast, it arbitrarily picks a podcast to play from a podcast I do follow, but not one I downloaded. Downloaded obviously means I want to listen to that more than ...

Casual Listener

I have 4 podcasts downloaded. But when one ends, it doesn't go to the next downloaded podcast, it arbitrarily picks a podcast to play from a podcast I do follow, but not one I downloaded. Downloaded ...

Billy-J

Spotify Star

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot hear my original songs uploaded on Spotify in other accounts?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Dessi

Moderator

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play, can only shuffle my library

PlanPremiumCountryUKDevicesamsung galaxy fold 4Operating SystemAndroid v14 My Question or IssueI'm unable to play individual songs from my library, I can only play by shuffling or adding to queue. I've tried clearing my cache numerous times, logged o...

Visitor

Plan Premium Country UK Device samsung galaxy fold 4 Operating System Android v14    My Question or Issue I'm unable to play individual songs from my library, I can only play by s...

Yordan

Moderator

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I try to open liked songs it say “safari cannot open cause the address

Is invalid” i use Spotify through safari and also I have own my account but I still can’t open my liked songs

Visitor

Is invalid” i use Spotify through safari and also I have own my account but I still can’t open my liked songs

Susan_GP

Moderator

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Collaboration Playlist

PlanPremiumCountry DeviceIphone 12Operating SystemiOS 10 My Question or IssueIm collaborating with my friend on a playlist, she can see my songs, but i cant see hers?She can see both hers and my songs but i can only see mine. shes the owner of the pl...

Visitor

PlanPremium Country   Device Iphone 12 Operating System iOS 10   My Question or Issue Im collaborating with my friend on a playlist, she can see my songs, but i cant see hers? She...

OscarDC

Moderator

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Solved!! I can't delete my own playlist

PlanPremiumCountryPoland DeviceCustom built PCOperating SystemWindows 11 My Question or IssueI can't delete this playlist: https://open.spotify.com/playlist/2MOXe4JeoRqIh1OKftTrNV. After right-clicking, selecting Delete and confirming that this will ...

Regular

Plan Premium Country Poland   Device Custom built PC Operating System Windows 11   My Question or Issue I can't delete this playlist: https://open.spotify.com/playlist/2MOXe4JeoR...

argonic_man

Regular

502 Views

2 replies

0 likes

  • 502 Views
  • 2 replies
  • 0 likes

Superuser Contribution Minha playlist desapareceu

PlanoGrátisPaísBrasilDispositivo(pc)Sistema operacional(Windows 11)Minha pergunta ou problemaEu criei 4 playlists e uma sumiu não aparece na biblioteca e não aparece no inicio pode resolver esse problema depois dos outros já que deve ser difícil de c...

Visitor

Plano Grátis País Brasil Dispositivo (pc) Sistema operacional (Windows 11) Minha pergunta ou problema Eu criei 4 playlists e uma sumiu não aparece na biblioteca e não aparece no inicio pode ...

OscarDC

Moderator

4283 Views

3 replies

0 likes

  • 4283 Views
  • 3 replies
  • 0 likes

New episodes via voice command

PlanPremium CountryGermanyDeviceOperating SystemAndroid My Question or IssueHi, how to start the podcast playlist "new episodes" via Google home mini voice command? What's the right command?

Newbie

Plan Premium  Country Germany Device Operating System Android   My Question or Issue Hi, how to start the podcast playlist "new episodes" via Google home mini voice command? What's...

189 Views

0 replies

0 likes

  • 189 Views
  • 0 replies
  • 0 likes

Cannot retrieve accidentally ‘disliked’ song

My Question or IssueI accidentally “disliked” one of my favourite songs. None of the instructions for reinstating “disliked” songs are working for me. I have tried accessing by phone and online. Help pleasePlanFreeCountryAustraliaDeviceiPhoneOperatin...

Visitor

  My Question or Issue I accidentally “disliked” one of my favourite songs. None of the instructions for reinstating “disliked” songs are working for me. I have tried accessing by phone and on...

V9id

Roadie

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Entire albums disappearing from Liked Songs

This happens on all platforms I use (Android/Win11/Web) It's really annoying that I keep losing entire albums from my Liked Songs. And for seemingly no reason. I keep remembering of albums I used to listen to at some point (that I Know I have saved, ...

Casual Listener

This happens on all platforms I use (Android/Win11/Web)   It's really annoying that I keep losing entire albums from my Liked Songs. And for seemingly no reason. I keep remembering of albums I...

Billy-J

Spotify Star

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Solved!! Does listening on the web player affect my Sound Capsule ?

PlanPremiumCountryIndiaDeviceM2 Macbook Air 15" 2023Operating SystemMacOS Sequoia Public Beta 15.0 My Question: Does listening on the web player (on Safari) affect my Sound Capsule ?

Regular

Plan Premium Country India Device M2 Macbook Air 15" 2023 Operating System MacOS Sequoia Public Beta 15.0   My Question: Does listening on the web player (on Safari) affect my Soun...

Priyam212

Regular

966 Views

2 replies

0 likes

  • 966 Views
  • 2 replies
  • 0 likes

Solved!! An existing playlist seemed to be unintended public

Hello, About 3 to 4 years ago i created a playlist, meant only for personal use, with selected songs that hit the charts in 2019 - 2020. I thought no-one could see this playlist, until last week, when i got this e-mail beneath. The title of my playli...

Casual Listener

Hello,  About 3 to 4 years ago i created a playlist, meant only for personal use, with selected songs that hit the charts in 2019 - 2020. I thought no-one could see this playlist, until last we...

michaeldegraeve4

Casual Listener

673 Views

2 replies

0 likes

  • 673 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Offline backup" playlist disappeared

PlanPremiumCountryIndiaOperating SystemAndroidMy Question or IssueI noticed "Offline backup" playlist 2 weeks ago. I saved it to my library and used it a lot. But since yesterday I can't find it anywhere. There is no information about this playlist. ...

Newbie

Plan Premium Country India Operating System Android My Question or Issue I noticed "Offline backup" playlist 2 weeks ago. I saved it to my library and used it a lot. But since yesterday I can'...

Demonicslayer

Visitor

1460 Views

3 replies

0 likes

  • 1460 Views
  • 3 replies
  • 0 likes

I can't seem to actually listen to music or podcasts

I open an album, but it tells me it's empty. I open a podcast, it tells me there are no episodes, old or new

Visitor

I open an album, but it tells me it's empty. I open a podcast, it tells me there are no episodes, old or new

Amay

Spotify Star

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio Books on Spotify

I have just started using Audio books on my iphone - and came across the 15 hour rule - so did not finish my book - I tried to go back this month to finish the Audio book but it is not allowing me to do this - getting very frustrated - any ideas on h...

Visitor

I have just started using Audio books on my iphone - and came across the 15 hour rule - so did not finish my book - I tried to go back this month to finish the Audio book but it is not allowing me to...

dmstrat

Casual Listener

1107 Views

9 replies

0 likes

  • 1107 Views
  • 9 replies
  • 0 likes