Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54667 Views
  • 59 replies
  • 61 likes
  • 54667 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24252 Views
  • 44 replies
  • 28 likes
  • 24252 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120709 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120709 Views
  • 62 replies
  • 48 likes

Superuser Contribution why are the dates wrong on my playlists?

im super confused...ok so basically not too long ago i put like all of my playlists into separate folders or whatever. anyway, i took them all out today and i put on the recently added playlist organization thing in library hoping they would be in or...

  • Casual Listener
  • im super confused... ok so basically not too long ago i put like all of my playlists into separate folders or whatever. anyway, i took them all out today and i put on the recently added playlist org...
  • Joan
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why are there multiples of songs/albums?

I like to keep my library organized and clean. I always want to make sure that I'm saving all the new music my favorite artists are putting out without doubles of the same songs (like deleting the singles when the album comes out.) I've noticed that ...

  • Casual Listener
  • I like to keep my library organized and clean. I always want to make sure that I'm saving all the new music my favorite artists are putting out without doubles of the same songs (like deleting the si...
  • UndeadWaffle101
  • Casual Listener
  • 1092 Views
  • 3 replies
  • 2 likes
  • 1092 Views
  • 3 replies
  • 2 likes

Superuser Contribution Local files will not download onto my phone

Hi Guys, I know this topic has been posted countless times on these forums as I have been searching them for an answer to no avail. I have followed every step I've found on here in regards to playing local files on my phone and I still cannot get it ...

  • Casual Listener
  • Hi Guys,    I know this topic has been posted countless times on these forums as I have been searching them for an answer to no avail. I have followed every step I've found on here i...
  • SanJJ3225
  • Newbie
  • 37373 Views
  • 18 replies
  • 1 likes
  • 37373 Views
  • 18 replies
  • 1 likes

Superuser Contribution Import from Windows Media Player

Hi! I'm a new user to Spotify. I have thousands of songs and 8 playlists in Windows Media Player, with the songs in MP3 and Windows Media Player (Variable Bit Rate). I'd like to use Spotify, but I don't want to recreate my playlists. I read a referen...

  • Newbie
  • Hi! I'm a new user to Spotify. I have thousands of songs and 8 playlists in Windows Media Player, with the songs in MP3 and Windows Media Player (Variable Bit Rate). I'd like to use Spotify, but I do...
  • Susan_GP
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you view A Songs list of playlist memberships?

PlanPremiumCountryUKDevice(Laptop)Operating System(Windows 10) My Question or IssueI've got a large "Liked Songs" playlist which I've started to sort by genre and add the songs to the newly created respective playlist.This was going well as I was run...

  • Music Fan
  • Plan Premium Country UK Device (Laptop) Operating System (Windows 10)   My Question or Issue I've got a large "Liked Songs" playlist which I've started to sort by genre and add the son...
  • Eni
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add multiple selected songs on an album to my playlist

DeviceiPhone 12 Pro My Question or IssueIs there any way to select specific songs in an album? I can only either add one song at a time, or add the whole album to playlists. Also, is there any way to select multiple songs in a playlist so that I can ...

  • Visitor
  • Device iPhone 12 Pro   My Question or Issue Is there any way to select specific songs in an album? I can only either add one song at a time, or add the whole album to playlists.   Als...
  • Elena
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Not able to view or organize my library properly

Premium UserDesktop Windows 11 My Question or IssueI am not able to access my library in a proper way. With the shortcuts Shift+Alt+Number being gone, the only way to see the music in my library is via the small sidebar. This makes looking up my huge...

  • Roadie
  • Premium User Desktop Windows 11   My Question or Issue I am not able to access my library in a proper way. With the shortcuts Shift+Alt+Number being gone, the only way to see the music in my...
  • saturninesoul
  • Roadie
  • 203 Views
  • 2 replies
  • 4 likes
  • 203 Views
  • 2 replies
  • 4 likes

Solved!!Superuser Contribution [desktop] Liked songs gone from artists' pages

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueWhen using Spotify in a web browser, I can't access my liked songs from artists' pages — they're accessible on mobile & desktop app only.

  • Newbie
  • Plan Premium Country Poland Operating System Windows 10   My Question or Issue When using Spotify in a web browser, I can't access my liked songs from artists' pages — they're accessible...
  • Elena
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • Artist Liked Songs
    spotify web player
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded Playlist won't play local files from computer, on iPhone

PlanPremiumCountryAuatraliaDevice(iPhone 13 pro, MacBook later 2016) My Question or IssueRecently my local files on my Macbook (which play and display perfectly fine on my Macbook), now no longer play on my iPhone. I have followed instructions to the...

  • Casual Listener
  • Plan Premium Country Auatralia Device (iPhone 13 pro, MacBook later 2016)     My Question or Issue Recently my local files on my Macbook (which play and display perfectly fine on m...
  • Joan
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist not showing up in library

Whenever I try to create a playlist, it tells me "something went wrong" and doesn't show in the library. I can like and follow songs from music creators but it is only whenever I try to create a playlist it doesn't show. I feel like my Spotify has be...

  • Visitor
  • Whenever I try to create a playlist, it tells me "something went wrong" and doesn't show in the library. I can like and follow songs from music creators but it is only whenever I try to create a play...
  • Maria
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit version of ScHoolboy Q's album Blank Face LP is not availible

https://open.spotify.com/album/0YbpATCIng8Fz2JrfHmEf7?si=Vw5R1vJXQdqqZsCP8Dha0w Explicit version of this album is not availible in India in its entirety (except 3 songs) 6 years ago it was a problem with the explicit version of this album all over th...

  • Visitor
  • https://open.spotify.com/album/0YbpATCIng8Fz2JrfHmEf7?si=Vw5R1vJXQdqqZsCP8Dha0w Explicit version of this album is not availible in India in its entirety (except 3 songs) 6 years ago it was a pr...
  • Maria
  • Moderator
  • 163 Views
  • 1 replies
  • 1 likes
  • 163 Views
  • 1 replies
  • 1 likes

Superuser Contribution Re: Exclude Artists & Playlists from Spotify Wrapped

My Alexa uses one album from Spotify as an alarm, my last wrapped was basically my morning alarm, even though I don't listen to that album anymore...

  • Visitor
  • My Alexa uses one album from Spotify as an alarm, my last wrapped was basically my morning alarm, even though I don't listen to that album anymore...
  • Elena
  • Moderator
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Restaurar playlist do perfil gratuito para o pago

Eu usava um perfil gratuito e fiz a adesão de um plano usando o mesmo e-mail cadastrado no perfil gratuito aí ele abriu o app sem trazer minhas músicas do perfil antigo. Fui em restaurar playlist mas não mostra nenhuma playlist das que eu tinha.Como ...

  • Visitor
  • Eu usava um perfil gratuito e fiz a adesão de um plano usando o mesmo e-mail cadastrado no perfil gratuito aí ele abriu o app sem trazer minhas músicas do perfil antigo. Fui em restaurar playlist mas...
  • Bittencourt
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transfer Spotify playlists and podcasts to new phone

When I transferred data from my Motorola One 5G UW to my Samsung Galaxy 23+, not everything transferred in my Spotify account. I can't find any answers to how to fix this issue.

  • Visitor
  • When I transferred data from my Motorola One 5G UW to my Samsung Galaxy 23+, not everything transferred in my Spotify account. I can't find any answers to how to fix this issue.
  • thielryan
  • Casual Listener
  • 1659 Views
  • 2 replies
  • 1 likes
  • 1659 Views
  • 2 replies
  • 1 likes

Superuser Contribution Shared playlist will not open

I shared a playlist tonight from my library onto social media. Everyone says it will not open. It shows the band and songs but clicking on them does nothing.

  • Casual Listener
  • I shared a playlist tonight from my library onto social media. Everyone says it will not open. It shows the band and songs but clicking on them does nothing.
  • Yordan
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Create a Playlist from Liked Songs

New to Spotify. I've spent hours moving my "favorites" on Google Play Music to my Liked Songs on Spotify. Is there a way to share my Liked Songs or move them to a Playlist? Plan: PremiumCountry: USADevice: iPhone 11 Pro Max

  • Visitor
  • New to Spotify.  I've spent hours moving my "favorites" on Google Play Music to my Liked Songs on Spotify.  Is there a way to share my Liked Songs or move them to a Playlist?   Plan:...
  • Raheel199
  • Casual Listener
  • 295581 Views
  • 64 replies
  • 15 likes
  • 295581 Views
  • 64 replies
  • 15 likes

Superuser Contribution Playlist Management

I wish playlist management was efficient. I love large playlists. Sometimes I'll add an artists entire catalog and then I realize that I'm not into this artist. I want to remove them from my playlist. This usually takes time. I'm on Android and there...

  • Visitor
  • I wish playlist management was efficient. I love large playlists. Sometimes I'll add an artists entire catalog and then I realize that I'm not into this artist. I want to remove them from my playlist...
  • MihailY
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Problem with Importing music on Android

Hey! Lately I've been having problems with Importing music to my spotify account, it literaly doesn't load the music on my phone. It says that it is going to take a minute but I've even left it all night and no results. I've already tried uninstallin...

  • Visitor
  • Hey! Lately I've been having problems with Importing music to my spotify account, it literaly doesn't load the music on my phone. It says that it is going to take a minute but I've even left it all n...
  • Raheel199
  • Casual Listener
  • 419 Views
  • 2 replies
  • 1 likes
  • 419 Views
  • 2 replies
  • 1 likes

Superuser Contribution How do I transfer my Apple Music library to Spotify?

Hello, I'm trying to switch to Spotify from Apple Music. Is there a way to import my Apple Music library to Spotify? I'm currently on MacOS. Thanks

  • Newbie
  • Hello, I'm trying to switch to Spotify from Apple Music. Is there a way to import my Apple Music library to Spotify? I'm currently on MacOS. Thanks
  • Raheel199
  • Casual Listener
  • 12690 Views
  • 3 replies
  • 2 likes
  • 12690 Views
  • 3 replies
  • 2 likes

Superuser Contribution Songs automatically added to playlist.

I have a premium account. I am trying to make a playlist that is a compilation of all my other playlists. When I try to add songs from another playlist, however, Spotify automatically adds more. I do not have the enhance feature turned on, and it is ...

  • Visitor
  • I have a premium account. I am trying to make a playlist that is a compilation of all my other playlists. When I try to add songs from another playlist, however, Spotify automatically adds more. I do...
  • Vasil
  • Moderator
  • 168 Views
  • 2 replies
  • 0 likes
  • 168 Views
  • 2 replies
  • 0 likes