Playlist not loading in Tesla

[RingnesHerre]

Plan

Premium

Country

Norway

Device

Tesla Y/P 22

Operating System

My Question or Issue

I cant open any playlist in the car.
Error: void API response. 
Any fix for that?

[user-removed]

My Question or Issue

I've had a really annoying issue ever since I got my Tesla Model 3.

When logged into my own account in the car, no playlist seems to work. I always get the message "Bad api response" but when I tap on my Liked Songs, I can open that "playlist" and it works perfectly. Here's the weird thing though... when logged into the "Vehicles Account" all playlists work. 

Plan

Premium

Country

Iceland

Device

Tesla Model 3 (2022)

[MihailY]

Hey @RingnesHerre,

Thanks for posting in the Community.

We'd recommend reaching out to Tesla's support team regarding this issue.

Let us know how it goes.

[user-removed]

I’m currently trying to resolve this issue.

It’s not a problem on Tesla’s end, it’s a glitch in your Spotify account.

I know this because I spoke with spotify support and they gave me a test account where everything worked.

We’re currently “resetting” my account in hopes that this issue will resolve.

So i’**bleep** to fix this problem.

Sincerely,

Matthías Czeslaw

[user-removed]

the bleep is [ snip - moderator edit ]

[dosdol]

I've been having the same problem on my model Y.  Tesla is saying it's on your end.

[dosdol]

How do we go about getting our account resetted?

[Pajampato]

I’ve been having the same problem on my Model 3

[mattmundur]

I got this problem fixed yesterday! Here’s what to do:

1. Create a new spotify account

2. Start a chat with spotify support via this link(https://support.spotify.com/contact-spotify-support/?utm_medium=referral&utm_source=liveagent&utm_ca...)

3. Tell them that you get a bad api response on your tesla because your account is bugged and you want to transfer all your data (including spotify premium) from your old account to a new one.

4. Make sure all data from the old account has been transferred and then you should be able to open all playlists without any problems!

(ps. make sure when you open the chat room that you bypass the chatbot until you get to an admin.)

Hope this works for you,

Matthías Czeslaw Sæþórsson

[RingnesHerre]

Tesla says that the problem is on Spotifys side. Any fix for this other then what Matthías in this thread told us?

Best regards

[dosdol]

I was on the phone with Spotify for 90 minutes getting this straightened out. It was on their side, and it's rare case it's happens, they said I (We) couldn't have nothing to prevent this.  So contact Spotify if you have this issue.

[MihailY]

Hey everyone!

After further investigation, it looks like this issue is caused by special characters (+,%,#,$, etc.) being included in your username when you created it. Usernames can't be changed, but new accounts come with auto generated alpha-numeric usernames and a custom display name you can pick that won't cause any interferences like this one.

Our CS team will be happy to help you transfer all your playlists and music library to a new account if you want to resolve this error on your Tesla.

Cheers,

[RingnesHerre]

Hi, i’m glad you found the cause of the problem. But is it possible to create a new account with the same e-mail adress? 

[mattmundur]

You could make a new email account, and change your current email into that new one. Then your email should be free to create a new account.