Search bug on Vodafone IT mobile network

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Search bug on Vodafone IT mobile network

Gig Goer

 

Plan

Premium Family

Country

Italy

 

Device

moto g4 plus, moto x4, samsung s8

Operating System

Android M, Android P, Android O

 

Everytime we do a search while we are listening to some music appear the message "you are offline, try again". But the home page and the music streaming have no problem. To solve the problem we have to force close the app or switch off/on the data connection. It only happens with data connection (full 4g) not with wifi connection.

It's a common and serious bug here in Italy, you can check all the bad reviews in Italian Android play store. It could be related to vodafone network. We're waiting for a fix. Thanks.

 

Screenshot_20190211-162637.png
122 Replies

Re: Search bug

Gig Goer

Are you aware of this serious problem? Are you investigating? Are you doing something? 

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Re: Search bug

Gig Goer

Is there anybody out there?

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Re: Search bug

Regular

Please solve the 4g search issue in Italy.

In the beginning it was just a once in a while occurance, now basically there's no search function anymore, since it never works.

It's almost impossible to use the app on the go.

Please solve or I would delete my family account.

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Re: Search bug

Regular

Please Spotify, it's a problem that affect many users. reviews in italian Play Store is full of that problem, and we really want to know if it's something you know and you're going to resolve. 

 

We pay for a premium account and we cannot use spotify with our mobile data, because of that issue... 

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Re: Search bug

Regular

It seems that the issue is solved now...

Can someone confirm?

Thanks!

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Re: Search bug

Regular

I'll check this weekend, and I'll let you know.

 

 

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Re: Search bug

Gig Goer

i don't think so... it's getting worse, the tracks are very slow to start... photo_2019-03-08_21-36-52.jpg

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Re: Search bug

Gig Goer

I repeat. Are you aware of this serious problem? Are you investigating? Are you doing something? 

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Re: Search bug

Moderator
Moderator

Hey @gianlucadr.

 

Thanks for reaching out to us about this, and apologies for not getting back to you sooner.

 

Could you first try the following things:

In any case, would you mind sending us the following info:

  • exact Spotify version
  • device & OS version?

Thanks! We'll be looking out for your reply.

PeterModerator
 
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