Search bug on Vodafone IT mobile network

[gianlucadr]

Plan

Premium Family

Country

Italy

Device

moto g4 plus, moto x4, samsung s8

Operating System

Android M, Android P, Android O

Everytime we do a search while we are listening to some music appear the message "you are offline, try again". But the home page and the music streaming have no problem. To solve the problem we have to force close the app or switch off/on the data connection. It only happens with data connection (full 4g) not with wifi connection.

It's a common and serious bug here in Italy, you can check all the bad reviews in Italian Android play store. It could be related to vodafone network. We're waiting for a fix. Thanks.

[gianlucadr]

Are you aware of this serious problem? Are you investigating? Are you doing something? 

[gianlucadr]

Is there anybody out there?

[a_zn8-0f493rd]

Please solve the 4g search issue in Italy.

In the beginning it was just a once in a while occurance, now basically there's no search function anymore, since it never works.

It's almost impossible to use the app on the go.

Please solve or I would delete my family account.

[ema333]

Please Spotify, it's a problem that affect many users. reviews in italian Play Store is full of that problem, and we really want to know if it's something you know and you're going to resolve. 

We pay for a premium account and we cannot use spotify with our mobile data, because of that issue... 

[a_zn8-0f493rd]

It seems that the issue is solved now...

Can someone confirm?

Thanks!

[ema333]

I'll check this weekend, and I'll let you know.

[gianlucadr]

i don't think so... it's getting worse, the tracks are very slow to start... 

[gianlucadr]

I repeat. Are you aware of this serious problem? Are you investigating? Are you doing something? 

[Peter]

Hey @gianlucadr.

Thanks for reaching out to us about this, and apologies for not getting back to you sooner.

Could you first try the following things:

• a clean reinstall (making sure to remove cache)
• removing offline devices?

In any case, would you mind sending us the following info:

• exact Spotify version
• device & OS version?

Thanks! We'll be looking out for your reply.