Someone deleted songs in an open playlist I made with friends for promotional purposes

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Someone deleted songs in an open playlist I made with friends for promotional purposes

Casual Listener

Dear employee,

 

This playlist took more than 3/4 years to create and had 1500 songs in it. We made it with a couple of friends but just now (2 hours ago) someone deleted almost everysong and put a lot of other songs in it. The playlist was from the user 'Ravian van Rosse' and was called 'House/Deep/Disco/Funk Bangers'. The account who added and deleted all the songs is called 'Terrystunes'. We really hope there is something that can be done to get all those songs back. The playlist means a lot to me and my friends.

 

Kind regards,

 

Jeroen

 

 

 

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Re: Someone deleted songs in an open playlist I made with friends for promotional purposes

Moderator
Moderator

Hey all, 

 

Thank you for promptly reaching out and reporting this. 

 

Just wanted to confirm that the account "terrystunes" has been disabled. 

 

We'll be in touch to share further updates if there's any.

 

In the meantime, don't hesitate to reach out if there's anything else we can help with! 

MarioModerator
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Re: Someone deleted songs in an open playlist I made with friends for promotional purposes

Casual Listener

Hey, Jeroen!

 

It happened the same to me yesterday and today (twice).

 

Hopefully you can recover the songs. Yesterday I asked via Twitter to @SpotifyCares account and they restored all songs to a specific data. But today almost 5/6 of the 3.800 songs were deleted and I'm asking for help once again.

 

In my case, changes were done by user terrystunes and I can not report it.

 

Captura de pantalla de 2020-03-28 18-15-52.png

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Re: Someone deleted songs in an open playlist I made with friends for promotional purposes

Visitor
Hey! Terrystunes did this to me as well, he first added a bunch of songs and later deleted almost everything 😞 his account should be deleted.
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Re: Someone deleted songs in an open playlist I made with friends for promotional purposes

Moderator
Moderator

 

Hey @jeroenspuijbroe@danielafanador and @Anouskawright,

 

Thanks for reaching out about this here in the Community. 

 

First, it'd be great for you to follow the steps in this support site article and reach out to our Support team so that they can restore your playlist to the way things were prior to this episode you're reporting. 

 

In the meantime, it'd also be great for you to read and follow the steps in this other support site article since it features some essential info regarding how to keep the safety of your account up-to-date.

 

Regarding the Spotify user responsible for this, we'll make sure the situation is escalated to the right team and addressed accordingly. 

 

We hope you'll find this info useful. Let us know if there's anything else we can help with!

MarioModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"There's more to living than only surviving." - Dexter Holland
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Re: Someone deleted songs in an open playlist I made with friends for promotional purposes

Casual Listener

Hi, all!

 

I recovered my Playlist by following all the steps provided by Spotify Support.

 

Someone at Spotify, be aware about this:

 

When Spotify reverts the Playlist to a previous status, it becomes Collaborative, that is what caused the problem at first.


In my case, I already switched it manually to non-collaborative, but not all users will pay attention to this detail.


If this is not changed by the user, the Playlist will be vulnerable and the problem will happen again.


That's why happened to me twice this week.

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Re: Someone deleted songs in an open playlist I made with friends for promotional purposes

Moderator
Moderator

Hey @danielafanador,

 

Thanks for keeping us in the loop and for the useful feedback. 

 

We'll make sure to pass it to the relevant teams. Meantime, all the info regarding playlist privacy can be found here if needed. 

 

Don't hesitate to reach out if there's anything else we can help with. 

 

Have a nice and a safe day!

 

 

MarioModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"There's more to living than only surviving." - Dexter Holland
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Re: Someone deleted songs in an open playlist I made with friends for promotional purposes

Visitor

I had the same experience with Terrystunes. He ruined two of my playlists that i had been working on for months, with only indie artists inside. He removed all of my music, and put a lot of **bleep** in. I hope you will make this **bleep** pay for what he did to all of us.

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Re: Someone deleted songs in an open playlist I made with friends for promotional purposes

Casual Listener

This happened to one of my playlists too, the same person (Terrystunes) added songs, which is fine go for it but little did I know that my playlist went from around 1.3k songs to 200 in 2 days

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Re: Someone deleted songs in an open playlist I made with friends for promotional purposes

Casual Listener

 I have the exact same problem. Please, can you rest this list to how it was before this "Terrystunes" mess it up ! It was a list that has taken years to gather. Please help me out! 

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Re: Someone deleted songs in an open playlist I made with friends for promotional purposes

Casual Listener

Hey I messaged them here https://support.spotify.com/uk/contact-spotify-anonymous/

 

Went Tech Issues > My Saved Music Has Disappeared > I still need help > I still need help.

 

They ask you to put the description in a few words and I asked the person to revert my playlist back to a week ago, so they logged me off of my account and I had to change the password but everything was back, including the songs TerrysTunes added but at least you can just delete them.

 

Hope this helps!!

 

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