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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Benjamin47
  • Visitor
  • 160237 Views
  • 68 replies
  • 69 likes
  • 160237 Views
  • 68 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • 1Dillon3
  • Casual Listener
  • 45629 Views
  • 61 replies
  • 30 likes
  • 45629 Views
  • 61 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 138265 Views
  • 63 replies
  • 48 likes
  • Connect
    JAM
  • 138265 Views
  • 63 replies
  • 48 likes

Made for you

My made for you tab is completely GONE on my phone AND Mac book air. My daily mixes, or anything “made for you” is GONE!! I deleted the app, and restarted my devices MULTIPLE times and it doesn’t seem to appear. I can’t even search it up! How do I fi...

  • Casual Listener
  • My made for you tab is completely GONE on my phone AND Mac book air. My daily mixes, or anything “made for you” is GONE!! I deleted the app, and restarted my devices MULTIPLE times and it doesn’t see...
  • virtuosummer
  • Casual Listener
  • 547 Views
  • 2 replies
  • 1 likes
  • 547 Views
  • 2 replies
  • 1 likes

[Your Library] recently listened to not updating

My recently listened to simply doesn't work. Every four weeks or so it updates to include the six albums I randomly listened to on one day and it stays like that for a long time. Please sort this as it's really annoying.

  • Casual Listener
  • My recently listened to simply doesn't work. Every four weeks or so it updates to include the six albums I randomly listened to on one day and it stays like that for a long time. Please sort this as ...
  • 181 Views
  • 0 replies
  • 0 likes
  • Your Library
  • 181 Views
  • 0 replies
  • 0 likes

Superuser Contribution Need help in listening to songs by artist OFFLINE

Good day! So I've been a Spotify Premium subscriber for years now but after deciding to get YT Premium (because I despise ads), I unsubscribed Spotify for a year and a half (2019-2020). Nevertheless, the music streaming app I used sucks in all ways p...

  • Visitor
  • Good day! So I've been a Spotify Premium subscriber for years now but after deciding to get YT Premium (because I despise ads), I unsubscribed Spotify for a year and a half (2019-2020). Nevertheless,...
  • Mihail
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution All of 14,500+ Liked Songs disappeared!

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 10 My Question or IssueMy Liked Songs has only 39 songs from as long ago as 2 days, when it previously had over 14,500 songs. Where have they gone? This is roughly the same time I performed...

  • Gig Goer
  • Plan Premium Country USA Device Desktop PC Operating System Windows 10   My Question or Issue My Liked Songs has only 39 songs from as long ago as 2 days, when it previously had over 1...
  • Eni
  • Moderator
  • 549 Views
  • 4 replies
  • 0 likes
  • 549 Views
  • 4 replies
  • 0 likes

Solved!! There is no "Local Files" in "Your Library"

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueI enabled Local files in Settings and added folder with legally downloaded mp3 from Bandcamp and there is still nothing in my Library.

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue I enabled Local files in Settings and added folder with legally downloaded mp3 from Bandcamp and there is still ...
  • barbaduk
  • Casual Listener
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Desktop][Your Library] Playlist filtering within the new "Your Library" functionality is broken.

I used the Filter function in the new Playlists section of Your Library, and when the filter failed to find something, I was given a screen saying "Create your first playlist" even though I already have hundreds of playlists. This screen has no way t...

  • Gig Goer
  • I used the Filter function in the new Playlists section of Your Library, and when the filter failed to find something, I was given a screen saying "Create your first playlist" even though I already h...
  • Mihail
  • Spotify Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Desktop
    Your Library
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random Local files randomly getting out

PlanPremiumCountryUSDeviceHP x360 laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLocal songs spontaneously greying out My local files are acting up. I've had them all added and downloaded for a long time. For some o...

  • Newbie
  •   Plan Premium Country US Device HP x360  laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Local songs spontaneously greying out ...
  • Jeremy
  • Spotify Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

If the same song appears on multiple albums will it count it as different songs on Spotify wrapped?

Basically if a song appears on multiple albums e.g. its released as a single and then its released inside an album will Spotify count it as the same song in wrapped or will it count as separate songs.

  • Visitor
  • Basically if a song appears on multiple albums e.g. its released as a single and then its released inside an album will Spotify count it as the same song in wrapped or will it count as separate songs.
  • Brunelicia
  • Community Legend
  • 5973 Views
  • 1 replies
  • 2 likes
  • 5973 Views
  • 1 replies
  • 2 likes

Can’t play a specific song

PlanPremiumCountryUSADeviceiPhone XS and Macbook Air 2017Operating SystemiOS 14.5.1 and macOS 11 My Question or IssueMy Spotify will play every single song except “Our Song” by Niall Horan and Anne-Marie. I’ve been trying to play it since it released...

  • Newbie
  • Plan Premium Country USA Device iPhone XS and Macbook Air 2017 Operating System iOS 14.5.1 and macOS 11   My Question or Issue My Spotify will play every single song except “Our Song” ...
  • Brunelicia
  • Community Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution It takes hours to scroll down the albums list

PremiumDesktop Mac My issueWhen I want to listen to music, I usually choose an album from my library (I don't know in advance which one).Since the last update, this has become really painful. It takes very very very very very long to scroll down the ...

  • Casual Listener
  • Premium Desktop Mac   My issue When I want to listen to music, I usually choose an album from my library (I don't know in advance which one). Since the last update, this has become really p...
  • Alex
  • Spotify Legend
  • 433 Views
  • 3 replies
  • 0 likes
  • 433 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot add songs to my own playlist

PlanPremium familyCountryUkDevice iphone My Question or IssueHi im on Spotify premium using mainly on iPhone also laptop less frequently never had issues before adding a track to one of playlists. Usually either using three dots when listening to the...

  • Casual Listener
  • ...nd the playlist I am trying to add the track to. I made the playlists myself. I am logged in. They probably are private I don’t think I ever set any of playlists to public but it’s not something I’ve r...
  • Jeremy
  • Spotify Legend
  • 996 Views
  • 1 replies
  • 0 likes
  • 996 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Recently Made Playlist Cover Art and Code Don't Show

PlanPremiumCountryU.S.A.DeviceGoogle Pixel 3A XLOperating SystemAndroid version 11 My Question or IssueMy recently made playlists don't show the cover art or codes (in the color from the cover art). It's all grayed out.Playlists made by others, which...

  • Roadie
  •   Plan Premium Country U.S.A. Device Google Pixel 3A XL Operating System Android version 11   My Question or Issue My recently made playlists don't show the cover art or codes (i...
  • Mario
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Are public playlists that are not on your profile still searchable?

With the option to have a playlist be public and shareable but not on your profile, if a playlist is public but not on my profile will it still come up if someone searches the name of the playlist?

  • Visitor
  • With the option to have a playlist be public and shareable but not on your profile, if a playlist is public but not on my profile will it still come up if someone searches the name of the playlist?
  • Alex
  • Spotify Legend
  • 1693 Views
  • 1 replies
  • 1 likes
  • 1693 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local Files Greyed Out After Extensive Troubleshooting

PlanPremiumCountryUSADeviceSamsung Galaxy 9/Windows LaptopOperating SystemAndroid/Windows 10 My Question or IssueLocal files is historically temperamental. I have around 20 files (all legal, no strange characters in track names) that will/will not do...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy 9/Windows Laptop Operating System Android/Windows 10   My Question or Issue Local files is historically temperamental. I have around 20 f...
  • Alex
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist rearrangement issues on Windows Desktop App

PlanPremiumCountryBrazilOperating SystemWindows 10My Question or IssueI'm used to manually rearrange the song order on my playlists quite often on the Windows App, and never had any problems doing so. But since the redesign, there's an issue when I t...

  • Newbie
  • Plan Premium Country Brazil Operating System Windows 10 My Question or Issue I'm used to manually rearrange the song order on my playlists quite often on the Windows App, and never had any pro...
  • Mihail
  • Spotify Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Adding an album to a playlist puts the tracks in reverse order when sorted by "Date added"

I have the plan with Hulu includedPremiumUSA DeviceMacbook and most recent version of Android I use one playlist that has 4,285 songs on it and I keep it sorted by date added so that the most recently added songs are at the top of the playlist. For s...

  • Casual Listener
  • I have the plan with Hulu included Premium USA   Device Macbook and most recent version of Android   I use one playlist that has 4,285 songs on it and I keep it sorted by date added ...
  • AeroZ
  • Composer
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Infinite scroll in My library

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 and Macbook pro My Question or IssueHello guys, I have noticed that after the latest update an infinite scroll was added to the library. I kind of understand the technical reasoning behind i...

  • Regular
  • Plan Premium Country UK Device Desktop Operating System Windows 10 and Macbook pro   My Question or Issue Hello guys, I have noticed that after the latest update an infinite scroll was...
  • Mihail
  • Spotify Legend
  • 416 Views
  • 1 replies
  • 1 likes
  • performance
    Scroll
  • 416 Views
  • 1 replies
  • 1 likes

Random songs appear in Liked song lists of followed artists

PlanPremiumCountryUKDeviceiphone SE 2020macbook proOperating SystemiOS 14.4.2BigSur 11.2.3 My IssueRandom songs appear in the LIKED song list of some, but weirdly, not all, of the artists I follow. So I can not therefore listen to the songs I have sp...

  • Music Fan
  • Plan Premium Country UK Device iphone SE 2020 macbook pro Operating System iOS 14.4.2 BigSur 11.2.3   My Issue Random songs appear in the LIKED song list of some, but weirdly, not al...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution [Desktop] Song Highlighting/Play Button Graphical Issue

PlanPremiumDevicePCOperating SystemWindows 10Version1.1.59.712.g54f36e5d-a My Question or IssueHello, I was looking for a way to submit a simple bug report, but this seems to be the only way to do it! Anyways, I've noticed what seems like an unintend...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10 Version 1.1.59.712.g54f36e5d-a   My Question or Issue Hello,   I was looking for a way to submit a simple bug report, but this...
  • CarlosE
  • Moderator
  • 1011 Views
  • 3 replies
  • 0 likes
  • graphical
  • 1011 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist won't delete

I made a playlist. I tried to delete it.image 1 - I tried to delete it from the playlist menu, nothingimage 2 - I tried to delete it from the home menu, nothingimage 3 - Look...It's still there It "worked" once. I clicked delete and the playlist menu...

  • Visitor
  • I made a playlist.  I tried to delete it. image 1 - I tried to delete it from the playlist menu, nothing image 2 - I tried to delete it from the home menu, nothing image 3 - Look...It's still...
  • CarlosE
  • Moderator
  • 1131 Views
  • 1 replies
  • 0 likes
  • bug
    home page
  • 1131 Views
  • 1 replies
  • 0 likes