Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

Vasil_0-1679055372103.png
  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3179 Views
  • 49 replies
  • 2 likes
  • 3179 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • Tenebris_Lupus
  • Newbie
  • 13271 Views
  • 260 replies
  • 12 likes
  • 13271 Views
  • 260 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 829 Views
  • 1 replies
  • 0 likes
  • 829 Views
  • 1 replies
  • 0 likes

Procura por som

Seria ótimo se spotify tivesse uma procura por som assim como o shazam , facilitaria muito as buscas. Não acham ?!

  • Visitor
  • Seria ótimo se spotify tivesse uma procura por som assim como o shazam , facilitaria muito as buscas. Não acham ?!
  • Billy-J
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't add playlist cover art or playlist description

I was trying to make a playlist for a friend when I noticed that the option to add a cover art and playlist description was unavailable. Pretty sure spotify recently had an update and was wondering if they removed this option or I simply can't find i...

  • Casual Listener
  • I was trying to make a playlist for a friend when I noticed that the option to add a cover art and playlist description was unavailable.   Pretty sure spotify recently had an update and was wo...
  • endacarberry02
  • Visitor
  • 2614 Views
  • 6 replies
  • 1 likes
  • 2614 Views
  • 6 replies
  • 1 likes

Superuser Contribution why do i have to keep refreshing the spotify app every time i want to listen to a different song

i currently listen on my school Chromebook but every single time i want to listen to a different song i have to refresh to whole app in order to listen to the song i want to how do i fix this?

  • Casual Listener
  • i currently listen on my school Chromebook but every single time i want to listen to a different song i have to refresh to whole app in order to listen to the song i want to how do i fix this?
  • Pokemon-girl101
  • Casual Listener
  • 798 Views
  • 2 replies
  • 0 likes
  • 798 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't filter by featured artists

PlanPremiumCountryUnited StatesDeviceiPhone XROperating SystemiOS 13 My Question or IssueI like to make playlists for specific artists, including songs that the said artists are featured on. I used to be able to filter my liked songs by the name of t...

  • Casual Listener
  • Plan Premium Country United States Device iPhone XR Operating System iOS 13   My Question or Issue I like to make playlists for specific artists, including songs that the said artists ...
  • E116
  • Casual Listener
  • 929 Views
  • 4 replies
  • 5 likes
  • Artist
    filter
    liked songs
    Search
    secondary artist
  • 929 Views
  • 4 replies
  • 5 likes

Superuser Contribution Older playlists no longer play

Plan: PremiumCountry: U.S. Devices:Spotify apps on laptop PC and Samsung Galaxy S10 +Operating Systems:Windows 10 on the PC and Android 10 on the Samsung My Questions or Issue:tl:dr Why won't my older playlists play?How can I recreate them without re...

  • Casual Listener
  • Plan: Premium Country: U.S.   Devices: Spotify apps on laptop PC and Samsung Galaxy S10 + Operating Systems: Windows 10 on the PC and Android 10 on the Samsung   My Questions or Iss...
  • Elena
  • Moderator
  • 350 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change playlist cover

Plan: PremiumCountry: Mexico Device: iPhone 8, MacBook Air Hello there Mr Spotify, I've been trying to change my playlists pictures since yesterday and for a few hours, the photos did change, however, the moment my phone disconnected accidentally fro...

  • Casual Listener
  • Plan: Premium Country: Mexico   Device: iPhone 8, MacBook Air   Hello there Mr Spotify, I've been trying to change my playlists pictures since yesterday and for a few hours, the photos...
  • Mario
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Archive Of Previous Songs on a Public Playlist

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3 Operating SystemMacOS / Android Oreo My Question or IssueHello, As a long time Spotify listener, about 3 years ago when I was only dating my fiance, there was a public playlist we listened to a lot....

  • Newbie
  • Plan Premium Country United States Device Google Pixel 3  Operating System MacOS /  Android Oreo   My Question or Issue Hello,   As a long time Spotify listener, ...
  • 373 Views
  • 0 replies
  • 0 likes
  • Help
    Playlist
    public playlist
    Spotify Premium
  • 373 Views
  • 0 replies
  • 0 likes

Deleting history

So recently I was hacked. I changed my password and kicked them off. Now Spotify is showing weird music that they listened to everywhere. I’d there a way to wipe my data or delete history? I’m on IOS Mobile if that helps

  • Visitor
  • So recently I was hacked. I changed my password and kicked them off. Now Spotify is   showing weird music that they listened to everywhere. I’d there a way to wipe my data or delete history? &...
  • Billy-J
  • Spotify Star
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Superuser Contribution Library Limit Reached Even Though I'm Still At 8k+ Songs

I've been cleaning my library for the past few days to take out all the extra songs that take up my storage (device memory and my spotify library), and nearing the end of my list of artists, spotify prevented me from adding any more songs because "My...

  • Newbie
  • I've been cleaning my library for the past few days to take out all the extra songs that take up my storage (device memory and my spotify library), and nearing the end of my list of artists, spotify ...
  • MattSuda
  • Spotify Star
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Solved!! after 10000 songs limit what to do!?

PlanPremiumCountryIsraelDeviceandroid + windows 10Operating Systemandroid + windows 10 My Question or Issuei know this question up few times in the past but now when i myself get to limit i want to really understand what i need to do after this limit...

  • Gig Goer
  • Plan Premium Country Israel Device android + windows 10 Operating System android + windows 10   My Question or Issue i know this question up few times in the past but now when i myself...
  • MattSuda
  • Spotify Star
  • 408 Views
  • 3 replies
  • 0 likes
  • 408 Views
  • 3 replies
  • 0 likes

Solved!! 10K Limit on your songs for premium users. Why?

Has there been any updates on this? I'm a premium user for a couple of years and hit the limit of 10K songs and now the whole UX is pretty broken.You can't save stuff just by clicking hearts any more. You are recommended to add stuff to playlists but...

  • Casual Listener
  • Has there been any updates on this? I'm a premium user for a couple of years and hit the limit of 10K songs and now the whole UX is pretty broken. You can't save stuff just by clicking hearts any ...
  • MattSuda
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • library full
    limit
  • 374 Views
  • 1 replies
  • 0 likes

Solved!! Escalate the 10k song limit already

This is an issue that should be escalated to someone in charge of the company. There's hundreds of threads spanning thousands of responses consisting of the inability of users to "Favorite" more than 10,000 songs on the service.There are entire servi...

  • Casual Listener
  • This is an issue that should be escalated to someone in charge of the company. There's hundreds of threads spanning thousands of responses consisting of the inability of users to "Favorite" more than...
  • MattSuda
  • Spotify Star
  • 448 Views
  • 3 replies
  • 2 likes
  • 448 Views
  • 3 replies
  • 2 likes

Superuser Contribution Playlist Name Changes Recommended Songs?

My Question or IssueI often make themed playlists that all but require me get a few songs in there, then hunt around with the recommended or "X Radio" featuresThe issue I keep having is that if I name the playlist, that name takes precedence when rec...

  • Casual Listener
  • My Question or Issue I often make themed playlists that all but require me get a few songs in there, then hunt around with the recommended or "X Radio" features The issue I keep having is that if...
  • Xenia
  • Moderator
  • 1133 Views
  • 3 replies
  • 3 likes
  • 1133 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Can't Find a song

PlanFreeCountryUnited States DevicePC DellOperating SystemWindows 7 My Question or IssueI can't find Laid so low by Tears for fears on spotify. I'm disappointed because its a really good song and I want to add it to my playlist

  • Visitor
  •   Plan Free Country United States   Device PC Dell Operating System Windows 7   My Question or Issue I can't find Laid so low by Tears for fears on spotify. I'm disappointe...
  • Ivan
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Tastebreakers not updating

Plan: Premium StudentCountry: US Device: iphone xr Operating System: iOS My Question or Issue:Tastebreakers playlist stop updating for months.

  • Visitor
  •   Plan: Premium Student Country: US   Device: iphone xr   Operating System: iOS   My Question or Issue: Tastebreakers playlist stop updating for months.  
  • kengeet56
  • Casual Listener
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes

Songs Liked from April to May are Gone

Plan - PremiumCountry - USA Device - iPhone, iPad, 2019 MacBook ProOperating System MacOS, iOS My Question or IssueI noticed a chunk of songs left my Liked Songs list in the last few days; the songs had been saved between 13 April and 20 May but noti...

  • Newbie
  • Plan - Premium Country - USA   Device - iPhone, iPad, 2019 MacBook Pro Operating System MacOS, iOS   My Question or Issue I noticed a chunk of songs left my Liked Songs list in ...
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes

Solved!! "Recommended" songs history, playlist

I listen with Spotify Premium in USA on desktop Mac and Windows, both via Chrome Q1: After an hour or so of listening, when I realize that Spotify has been playing good "Recommended for You" songs, I'd like to make a Playlist from them. Can I? Q2: Ca...

  • Casual Listener
  • I listen with Spotify Premium in USA on desktop Mac and Windows, both via Chrome   Q1: After an hour or so of listening, when I realize that Spotify has been playing good "Recommended for You"...
  • SylviainCalif
  • Casual Listener
  • 922 Views
  • 2 replies
  • 0 likes
  • 922 Views
  • 2 replies
  • 0 likes

Can't share playlists with songs in an particular order

My playlist sorts the songs from oldest to newest by default. But I want to sort the playlist from newest to oldest, which is an easy task ... just by clicking on the Date column and... voila.But: Every time I share the playlist or copy the playlist-...

  • Visitor
  • My playlist sorts the songs from oldest to newest by default.  But I want to sort the playlist from newest to oldest, which is an easy task ... just by clicking on the Date column and... voila....
  • user-removed
  • Not applicable
  • 495 Views
  • 2 replies
  • 0 likes
  • 495 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wir können diesen Inhalt erst abspielen , wenn du den Künstler in der Spotify app auf deinem Handy z

Hallo!Ich möchte gerne BTS Lieder auf meinem Account auf dem Pc abspielen, doch dieser ziegt die oben genannte Fehlermeldung an. Ich kann die Songs weder auf dem Handy noch auf dem Pc abspielen.

  • Visitor
  • Hallo! Ich möchte gerne BTS Lieder auf meinem Account auf dem Pc abspielen, doch dieser ziegt die oben genannte Fehlermeldung an. Ich kann die Songs weder auf dem Handy noch auf dem Pc abspielen.
  • Xenia
  • Moderator
  • 1291 Views
  • 2 replies
  • 0 likes
  • 1291 Views
  • 2 replies
  • 0 likes

Missing band

My Question or IssueThe Fast Forwards was a Sweden based band thats no longer around, either as a band and on Spotify, its now unlisted and unavailable. This is incredibly unfortunate as its also gone missing from digital stores and other streaming s...

  • Newbie
  • My Question or Issue The Fast Forwards was a Sweden based band thats no longer around, either as a band and on Spotify, its now unlisted and unavailable. This is incredibly unfortunate as its also g...
  • OneByBoo
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes