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Unplayable song

Unplayable song

VeceluXa

Plan

Premium

Country

Belarus

Device

PC, Xiaomi Redmi Note 5 Pro

Operating System

Android 9, Windows 10

 

My Question or Issue

The song (song) that was available recently isn't playable right now, but author says:
"We checked, everyone's playing. Try to delete and add again."

VeceluXa_0-1595412519448.png

 

Reply
9 Replies

Billy-J

Hey @VeceluXa, thanks for reaching out to the Community!


Are you able to play this song from a different device?

 

Keep me posted! 

Billy-JSpotify Star
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VeceluXa

I tried using different devices, another account but song is still unplayable in my country

Lijun1

I am from Belarus and I have the same thing. Absolutely all the liked songs and the album do not play. This issue appeared about 6 hours ago. I tried from another account, but there is the same problem. And in the song I like, which I can listen to, I cannot translate the slider to the moment that I want

Screenshot_2020-07-22-21-12-03-224_com.spotify.music.jpg

Screenshot_2020-07-22-21-11-56-458_com.spotify.music.jpg

Billy-J

Hey @VeceluXa,

 

Thanks for trying those steps. 

Does the song appear to be grayed out? Can you also provide me with a screenshot and screen recording of what you're seeing when you try to play the song?

 

Looking out for your reply!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
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VeceluXa

Here is screenshots

Screenshot_1.png
Screenshot_2.png

Billy-J

Hey @VeceluXa@Lijun1,

 

Last thing is, could you try a clean reinstall of the app following these steps . The app will get a refresh, just in case.

 

Let me know what happens!

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

Lijun1

Did not help. Everything is as it was and remains

VeceluXa

@Lijun1 wrote:

Did not help. Everything is as it was and remains


Same for me

Billy-J

Hey @VeceluXa, and @Lijun1.


Thanks for following those steps!

I took a closer look, and it seems like this song isn't available in your area at the moment.


There is some more information on missing content and unavailable music and podcasts.

 

I hope this helps!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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