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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298813 Views

96 replies

89 likes

  • 298813 Views
  • 96 replies
  • 89 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163052 Views

235 replies

44 likes

  • 163052 Views
  • 235 replies
  • 44 likes

Superuser Contribution Playlists

PlanFreeCountryIndiaDeviceRealme 5Operating SystemMight be Android My Question or IssuePlaylists are not working in correct order.My playlist Eng is sorted by recently added but the recently added songs are not played one by one . After playing on so...

Visitor

Plan Free Country India Device Realme 5 Operating System Might be Android    My Question or Issue Playlists are not working in correct order. My playlist Eng is sorted by recentl...

Alex

Spotify Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My Library capped at 600 songs

Plan : premium Country : usa Device : samsung s22 ultra Operating System : android 13 My Question or Issue :My Library or 'liked songs' is capped at 600 on two different phones and my windows pc. i just happened to look it up and it should save up to...

Casual Listener

Plan : premium   Country : usa   Device : samsung s22 ultra   Operating System : android 13   My Question or Issue : My Library or 'liked songs' is capped at 600 ...

ideally_idle

Casual Listener

380 Views

2 replies

0 likes

  • 380 Views
  • 2 replies
  • 0 likes

Can no longer search liked songs?

PlanPremium CountryUSA DeviceIPHONE 14 IOS Version16.4.1 My Question or IssueHello!! I can't find the search bar in my "liked" songs section. Only the overall Spotify search. I prefer the search specifically within liked songs because when the song e...

Casual Listener

Plan Premium   Country USA   Device IPHONE 14   IOS Version 16.4.1   My Question or Issue Hello!! I can't find the search bar in my "liked" songs section. Only the ov...

musharoom

Casual Listener

526 Views

2 replies

1 likes

  • 526 Views
  • 2 replies
  • 1 likes

Superuser Contribution Option to add songs to Queue is no longer in the Context Menu on MacOS

 Specs: MacOS VenturaPremiumUSA Issue:I no longer see the option to add songs to my queue by right clicking on them. See the screenshot for more info.

Regular

  Specs:   MacOS Ventura Premium USA   Issue: I no longer see the option to add songs to my queue by right clicking on them.   See the screenshot for more info.

Joan

Moderator

495 Views

3 replies

0 likes

macOS
playback
Premium
queue
  • 495 Views
  • 3 replies
  • 0 likes

Superuser Contribution retrive account data

PlanFree/PremiumCountryIndiaDevice(vivo Z1pro) model number 1951Operating System(Android 11) My Question or IssueSo today I was facing some issues with songs and playlist so I tried up many times solving it, and eventually cleared the data to start f...

Visitor

Plan Free/Premium Country India Device (vivo Z1pro) model number 1951 Operating System (Android 11)   My Question or Issue So today I was facing some issues with songs and playlist so ...

Yordan

Moderator

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify PC issue (web and desktop app)

Nothing will load or play. The home screen and playlists tab both have "something went wrong", and I can't search for anything. When I sign out both players works fine, it's only when I log in do the players not work. iPhone app works completely fine...

Newbie

Nothing will load or play. The home screen and playlists tab both have "something went wrong", and I can't search for anything. When I sign out both players works fine, it's only when I log in do the...

Susan_GP

Moderator

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently Played Blank

PlanPremiumCountryAustraliaDeviceDesktop, Samsung Galaxy S22Operating SystemWindows 10, Android 13 My Question or IssueMy recently played is completely blank on my desktop app (as shown). History has also disappeared on my android app

Gig Goer

Plan Premium Country Australia Device Desktop, Samsung Galaxy S22 Operating System Windows 10, Android 13   My Question or Issue My recently played is completely blank on my desktop ap...

DJ_Click

Gig Goer

2012 Views

10 replies

0 likes

  • 2012 Views
  • 10 replies
  • 0 likes

Superuser Contribution Local file album art disappears when connecting to another device

PlanPremiumDeviceiPhone XR, MacBook Pro Mid 2012Operating SystemiOS 16.4.1, macOS 11.7.4 My Question or IssueFor example, when playing a local file on the Mac desktop client (freshly started), the album art will show up on the lower left hand corner ...

Newbie

Plan Premium Device iPhone XR, MacBook Pro Mid 2012 Operating System iOS 16.4.1, macOS 11.7.4   My Question or Issue For example, when playing a local file on the Mac desktop client (fre...

Yordan

Moderator

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution App: How to remove someone else’s playlist from ‘jump back in’

PlanPremiumCountryUK DeviceiPhone 11Operating SystemiOS 16.5 My Question or IssueMy ex sent me a link to their discover weekly playlist via WhatsApp, which I listened to. Now we’re separate, I’d love to not see their playlist cropping up on my ‘jump ...

Newbie

  Plan Premium Country UK   Device iPhone 11 Operating System iOS 16.5   My Question or Issue My ex sent me a link to their discover weekly playlist via WhatsApp, which I l...

Lockon

Casual Listener

6556 Views

2 replies

0 likes

  • 6556 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Deleted playlists cannot be removed from folders

PlanPremiumDeviceWeb Player (https://open.spotify.com/)Operating SystemWindows 10 My Question or IssueWhen accessing one of my folders through the Web Player there is a playlist without icon. Clicking it displays "Couldn't find that playlist". There ...

Casual Listener

Plan Premium Device Web Player (https://open.spotify.com/) Operating System Windows 10   My Question or Issue When accessing one of my folders through the Web Player there is a p...

Vangras

Casual Listener

654 Views

2 replies

1 likes

  • 654 Views
  • 2 replies
  • 1 likes

Problem with "Custom Order"

Hello, I want to move my playlist to fit it better in my Profile but I don't have the "Custom Order" option. Does anyone know what to do?(the text in the image is in Spanish btw)

Visitor

Hello, I want to move my playlist to fit it better in my Profile but I don't have the "Custom Order" option. Does anyone know what to do? (the text in the image is in Spanish btw)

AdamDamon

Spotify Star

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I add songs to a particular playlist?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

MihailY

Moderator

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Top tracks this month has a song I've never listened to

My Question or IssueThe 'Top tracks this month' has a song that I've never listened to. I got hacked in the beginning of the month and since then I've changed my password twice. But this song still stays and actually moves places - it was last and no...

Newbie

  My Question or Issue The 'Top tracks this month' has a song that I've never listened to. I got hacked in the beginning of the month and since then I've changed my password twice. But this so...

Joan

Moderator

1282 Views

1 replies

0 likes

  • 1282 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to stop Playlist View jumping to top of playlist with ANY movement of ipad

Hi - Any movement of iPad or closing the cover and the playlist view jumps to the top of the list and loses my place. Today, I rotated the iPad from vertical to on its side to prop up and it jumped to the top of the list I was currently playing. On m...

Casual Listener

Hi -  Any movement of iPad or closing the cover and the playlist view jumps to the top of the list and loses my place.   Today, I rotated the iPad from vertical to on its side to prop up...

MihailY

Moderator

807 Views

1 replies

1 likes

Jump
Jump Back In
list view
loses place
pick up where left off
top of list
  • 807 Views
  • 1 replies
  • 1 likes

Superuser Contribution Most of my library has disappeared

Plan PremiumFree/PremiumCountry USA Device PC(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows10(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: After the last update my library of playlists has mostly disappear...

Visitor

Plan Premium Free/Premium Country USA   Device PC (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows10 (iOS 10, Android Oreo, Windows 10,etc.)   My Q...

MihailY

Moderator

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I delete podcast episodes from my user account please?

We are a local church wanting to publish podcasts from each Sunday's Services. We have had a hiatus of about five years of publishing and want to start all over again.Should I just delete the current account and start a new one, or is there some way ...

Visitor

We are a local church wanting to publish podcasts from each Sunday's Services. We have had a hiatus of about five years of publishing and want to start all over again. Should I just delete the curr...

Dian

Spotify Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Starting to use spotify.

Plan : DuoCountry : UK Device : Android or Web My Question or Issue.I'd like to by adding all the albums I own into Spotify, I can easily create a text file or find their AlbumID in MusicBrainz or whatever, but how do I bulk import this list?

Visitor

Plan : Duo Country : UK   Device : Android or Web   My Question or Issue. I'd like to by adding all the albums I own into Spotify, I can easily create a text file or find their ...

Prague

Community Legend

368 Views

1 replies

1 likes

  • 368 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution How to change order of public playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do we change the order of the playlists on our public profile? We used to be able to drag...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do ...

tunedIN

Roadie

67472 Views

23 replies

7 likes

  • 67472 Views
  • 23 replies
  • 7 likes

Solved!! Remove several playlists

dear community My young children subscribed to many artist/playlist and created many playlist. It makes my library full of dozen of playlists. Is there any way to unsubscribe/remove all playlist easily ? Currently I only know how to do it one by one....

Casual Listener

dear community   My  young children subscribed to many artist/playlist and created many playlist. It makes my library full of dozen of playlists.  Is there any way to unsubscrib...

Amay

Spotify Star

1648 Views

3 replies

0 likes

  • 1648 Views
  • 3 replies
  • 0 likes

Superuser Contribution Wrong lyrics for baby by Rita lee

The lyrics for the song “baby“ by “Rita Lee" arre completly Wrong. See the attached screen shot. The lyrics are conflated and dont belong to This song.

Casual Listener

The lyrics for the song “baby“ by “Rita Lee" arre completly Wrong. See the attached screen shot. The lyrics are conflated and dont belong to This song.  

sabatlisbon

Casual Listener

363 Views

2 replies

0 likes

  • 363 Views
  • 2 replies
  • 0 likes