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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303005 Views

96 replies

91 likes

  • 303005 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

robigouk

Composer

167325 Views

241 replies

44 likes

  • 167325 Views
  • 241 replies
  • 44 likes

Superuser Contribution Playlist queue

So i have a 30 hour playlist and whenever i play it....not all the songs in the playlist seem to get added or at least show up on the queue. Are the songs there and not showing up or are they not even added to the queue?

Visitor

So i have a 30 hour playlist and whenever i play it....not all the songs in the playlist seem to get added or at least  show up on the queue. Are the songs there and not showing up or are they n...

Yordan

Moderator

556 Views

2 replies

1 likes

  • 556 Views
  • 2 replies
  • 1 likes

Superuser Contribution Song search

PlanPremiumCountryUSA Device(iPhone 12Operating System(iOS 10 My Question or IssueAlmost every single day the search option is not available. I have to log out and log back in every single day to bring back the search option. What is happening here? ...

Visitor

Plan Premium Country USA   Device (iPhone 12 Operating System (iOS 10   My Question or Issue Almost every single day the search option is not available. I have to log out and log...

Dian

Spotify Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Repeatedly getting takedown notices

Email from Spotify:Hello,We have found the following content to be in violation of our content policies, and we have removed it. Please see our Spotify Terms and Conditions of Use for more information.spotify:playlist:7lzP4XdJJ9udgbpwJpdpSERegards,Sp...

Casual Listener

Email from Spotify: Hello, We have found the following content to be in violation of our content policies, and we have removed it. Please see our Spotify Terms and Conditions of Use for more inform...

yaktam

Roadie

1789 Views

13 replies

11 likes

takedown notification
  • 1789 Views
  • 13 replies
  • 11 likes

Superuser Contribution Liked Songs accidentally sorted wrong

PlanPremiumCountryGermanyDeviceLaptopOperating SystemWindows 11 My Question or IssueI accidentally selected all liked songs and dragged them into the library on the left side. Now suddenly all my liked songs are sorted wrong. Can I change/undo that? ...

Newbie

Plan Premium Country Germany Device Laptop Operating System Windows 11   My Question or Issue I accidentally selected all liked songs and dragged them into the library on the left...

Mitz123

Visitor

947 Views

6 replies

1 likes

  • 947 Views
  • 6 replies
  • 1 likes

Solved!! How to delete accidental downloads?

PlanFree/Premium Premium trial period Country USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue On the Spotify iPad App, I accidentally downloaded my Liked playli...

Regular

Plan Free/Premium Premium trial period  Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)  ...

Trad749

Regular

637 Views

2 replies

0 likes

  • 637 Views
  • 2 replies
  • 0 likes

Superuser Contribution Library Grid View In App

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSDeviceSamsung Galaxy S22 PlusOperating SystemAndroid My Question or IssueRandomly 2 days ago my library grid vie...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country US Device Samsung Galaxy S22 Plus Operating Syste...

pepsipepsi

Casual Listener

5224 Views

10 replies

6 likes

  • 5224 Views
  • 10 replies
  • 6 likes

Superuser Contribution Reorder songs in playlist

PlanPremiumCountryUSADeviceiMacOperating SystemMac OS My Question or IssueHow to change song order in Liked Songs playlist on iMac OS? I can change song order in all other playlists.

Visitor

Plan Premium Country USA Device iMac Operating System Mac OS   My Question or Issue How to change song order in Liked Songs playlist on iMac OS? I can change song order in all other pl...

Dian

Spotify Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution PlaylistFolders

I have so many playlists and they have so many different genres and themes, and it’s rly difficult to find the correct playlist when I have to scroll through all of them it’s to find what I wanna play or if I’m adding a song to a playlist. If there w...

Visitor

I have so many playlists and they have so many different genres and themes, and it’s rly difficult to find the correct playlist when I have to scroll through all of them it’s to find what I wanna pla...

Eni

Moderator

283 Views

1 replies

1 likes

  • 283 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Can't Organize my Liked Songs by Genre

PlanPremiumDevicePixel 6Operating SystemAndroid My Question or IssueI can't access the Genre Filter on the liked songs page that seemed to be released quite a few months back. I've tried reinstalling, clearing the cache and re-logging in, but none wo...

Regular

  Plan Premium Device Pixel 6 Operating System Android   My Question or Issue I can't access the Genre Filter on the liked songs page that seemed to be released quite a few months ...

Alex

Spotify Legend

627 Views

1 replies

0 likes

  • 627 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have been unable to connect to my premium account while in South Korea

PlanFree/PremiumCountry Korea DeviceIphone 14 proOperating SystemOS 16.5 Am an air crew member on a layover in South Korea and my Premium Spotify account just stopped working on my iPhone 14 Pro. Have been relegated to Spotify Free and cannot access ...

Visitor

Plan Free/Premium Country Korea   Device Iphone 14 pro Operating System OS 16.5   Am an air crew member on a layover in South Korea and my Premium Spotify account just stopped work...

Dian

Spotify Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline downloads

I use Spotify on two mobiles: a Redmi 10 and an IPhone 11 pro. I share a Premium plan with some friends and I entered the same account on both mobiles.When entering the library, both mobiles display the same playlists but not the same downloads. In f...

Newbie

I use Spotify on two mobiles: a Redmi 10 and an IPhone 11 pro. I share a Premium plan with some friends and I entered the same account on both mobiles. When entering the library, both mobiles displa...

Joan

Moderator

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How are the Albums/Artist from home page decided?

PlanPremiumPlatformWeb / Windows App / Android App / Android Auto I noticed all of my devices will show the these exact 4 recommendations on my homepage. This has become a problem especially on Android Auto, since those 4 tiles will take up 80% of my...

Music Fan

Plan Premium Platform Web / Windows App / Android App / Android Auto     I noticed all of my devices will show the these exact 4 recommendations on my homepage. This has become a ...

cyclost

Music Fan

1965 Views

4 replies

0 likes

  • 1965 Views
  • 4 replies
  • 0 likes

Superuser Contribution J'ai modifiée mon abonnement Duo par Family comment récupérer nos playliste

J'ai modifiée l'abonnement DUO par Family et mon mari et moi avons pas pu retrouvé nos playlistes ? comment faire svp

Visitor

J'ai modifiée l'abonnement DUO par Family et mon mari et moi avons pas pu retrouvé nos playlistes ? comment faire svp

Alex

Spotify Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution All my playlists keeps getting deleted automatically

PlanPremium FamilyCountrySwitzerland My Question or IssueIt started about 2 months ago: Suddenly all my private playlists were gone. But I was able to recover them all and thought I accidentally deleted them. But now the same thing happened for the t...

Casual Listener

Plan Premium Family Country Switzerland   My Question or Issue It started about 2 months ago: Suddenly all my private playlists were gone. But I was able to recover them all and thought I ...

DullDemon47

Music Fan

7466 Views

7 replies

0 likes

  • 7466 Views
  • 7 replies
  • 0 likes

Superuser Contribution Is there an easier way to repair gray (content unavailable) songs?

Edit: I realize now this should probably be on the library board, but I don't know how to move it. Apologies. PremiumUSAacross all platforms and OSes I have an eight year old playlist that slowly rotted away as licensing for content has changed out f...

Regular

Edit: I realize now this should probably be on the library board, but I don't know how to move it. Apologies.    Premium USA across all platforms and OSes   I have an eight year ...

Yordan

Moderator

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Very slow performance

PlanPremiumCountrySpainDevice(Windows desktop and laptop)Operating System(Windows 10) Since the last big UI change, the desktop app has become unusable. I know I have a lot of playlists, and some of them with a lot of songs, and the desktop app never...

Music Fan

Plan Premium Country Spain Device (Windows desktop and laptop) Operating System (Windows 10)   Since the last big UI change, the desktop app has become unusable. I know I have a lot of ...

285 Views

0 replies

0 likes

"Desktop"
Desktop (Windows)
performance
  • 285 Views
  • 0 replies
  • 0 likes

Superuser Contribution Local laptop files not playable on Phone

Premium family subscriber. Being logged to the same WiFi, my home's one, with my laptop and phone. Allowed showing local files on my laptop; added them to my desktop app's library; made those playlists available offline on laptop. Playlist show in my...

Regular

Premium family subscriber.   Being logged to the same WiFi, my home's one, with my laptop and phone.   Allowed showing local files on my laptop; added them to my desktop app's library; ...

Alex

Spotify Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files on Android phone

PlanPremiumCountryUKDeviceSamsung Galaxy A21sOperating SystemAndroid 12 My Question or IssueI have enabled local files in settings but I can't find local files in my library. The files I want to access are all saved on the phone's SD card

Casual Listener

Plan Premium Country UK Device Samsung Galaxy A21s Operating System Android 12   My Question or Issue I have enabled local files in settings but I can't find local files in my library....

ov3rl0rd_

Casual Listener

1305 Views

4 replies

1 likes

  • 1305 Views
  • 4 replies
  • 1 likes

Unable to remove Playlists I created from Folders back to main/root Library

Issue seems to be occurring on all devices I use (M1 Macbook pro, iPhone 13, older Macbook pro 2012). I haphazardly created a folder and accidentally drug some playlists into it. Now, when I try and remove the playlists from the folder, they won't le...

Regular

Issue seems to be occurring on all devices I use (M1 Macbook pro, iPhone 13, older Macbook pro 2012). I haphazardly created a folder and accidentally drug some playlists into it. Now, when I try and ...

naturalimage

Regular

396 Views

1 replies

0 likes

folders
Help
Playlists
Plz help
  • 396 Views
  • 1 replies
  • 0 likes